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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user kathyh1697
California
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Easy to use website, accurate descriptions, awesome products

Date of experience: May 4, 2024

Thumbnail of user juliei387
Pennsylvania
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Scrubs are always out of stock and never any new colors in the evolve scrub top

Service
Value
Shipping
Returns
Quality

Date of experience: May 4, 2024

Thumbnail of user amyf1573
New Jersey
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Love what I've purchased so far. The guy is great and very comfortable

Date of experience: May 4, 2024

Thumbnail of user josemaryp
North Carolina
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

After 1 wash most my clothes are shapeless. My jacket's zipper is broke after 1 use.

Date of experience: May 3, 2024

Thumbnail of user jenniferl2623
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I requested to skip a month and that did not happen. I will cancel my subscription at this point.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for taking the time to write a review! We'd be delighted to assist you further with your skipping concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user ashleyp335
Mississippi
1 review
0 helpful votes
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December 8th, 2019
Verified purchase

Love the fit and feel of these leggings. They have a unique waist line and it is very flattering.

Date of experience: December 5, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Ashley,

Thank you for your compliment! We are glad that you are satisfied with the styles we have in Fabletics. Hope to hear more from you in the future!

XO,
Ivy

Thumbnail of user andym767
Washington
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I love the clothes but I don't like that you to have a membership and pay for it monthly.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andy,

We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user elizabethg1811
Washington
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Good product. I had to go into the store to exchange an item. They were very helpful and friendly.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user carrieg267
Washington
0 reviews
0 helpful votes
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January 12th, 2022
Verified purchase

I'm happy with my purchase. I bought high rise leggings and they fit great. My butt looks good too!

Date of experience: January 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carrie,

Thank you for the lovely feedback! We are happy that your items are a perfect fit! We are glad you are enjoying our products. Have a fabulous day

Best,
Jane

Thumbnail of user taylors775
New York
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Loved the pants at first but got holes and looked picked up after just a few wears and washes.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Taylor,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user ashleyh1438
Michigan
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

Love a good sale but hard to find colors and sizes that I want and the website is slow

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

Thank you for sharing your experience online and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user sarahs2848
Washington
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I live in yoga pants and Fabletics quality has been the best I have found that is also affordable.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Sarah,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!

Best,
Cathy

Thumbnail of user sanah24
Arizona
1 review
0 helpful votes
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March 19th, 2022
Verified purchase

U signed me up for a membership without asking also I receive wrong sizes for my bra and pants

Date of experience: March 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sana,

Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member’s needs as much as possible so we will be reaching out to you immediately for further assistance.

Best,
Jane

Thumbnail of user alib201
Florida
1 review
0 helpful votes
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October 4th, 2020
Verified purchase

I ordered 2 sets in August and still haven't received it. All I got was an email saying sorry.

Date of experience: October 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Ali,

Thank you for sharing your feedback regarding your purchase. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user marlan29
Spain
2 reviews
0 helpful votes
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May 13th, 2024
Verified purchase

Love their stuff. Affordable and fits nicely. Theses items have become my favorites

Date of experience: May 3, 2024

Thumbnail of user katiew277
Georgia
1 review
1 helpful vote
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September 30th, 2020
Verified purchase

I was a part of the VIP program for roughly 4 months & I had issues EVERY SINGLE time I tried to order something. The most frustrating part is the lack of product. Sure they advertise that they cater to all sizes but it seems they have super limited runs or don't make enough to meet demands because everything was constantly sold out. I would wake up to an email the first day of the month to select from that month's prints & styles & they would all be sold out by 9 am... and I'm on the East Coast! I'm not logging in at midnight on the first of every month to fight someone for some leggings. Then if I happened to find something that had a few left, as in would literally say "8 left in stock", it wouldn't allow me to add them to my cart. I spoke with Customer Service about this & was told over the phone"Yeah that happens when the count gets low." They couldn't even add it to my cart for me. So I ask, why have a count up at all if you won't be allowed to purchase the precious few that are left? Then there's the shipping. I tried to be understanding the first few times, seeing as there's a pandemic & all, but when my last order was shipped via Pitney Bowes & took over a month to reach me with nothing I could do about it. The tracking number said it had been delivered to my local USPS Office, but when I still hadn't received it after 2 weeks I went to my local USPS, where they said they had no information on it & having a Pitney Bowes tracking number does them no good in finding it. And when you go on to Pitney Bowes's website there is no customer services except for the corporations who are using them, nothing for the customer whose package never arrives. And Fabletics Customer Service is notoriously slow in responding. So when my package still hadn't arrived after another 2-2.5 weeks I requested a refund & canceled my subscription. Clothes are great but definitely not worth the price PLUS the hassle & inconvenience.

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Katie,

We sincerely appreciate the feedback you shared regarding the availability of our products and our shipping time frames. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user exandra686
Canada
1 review
0 helpful votes
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October 14th, 2023

They cach you with the 2 for $25 when ypu sign up but don't tell you, you must sign up as a vip for tge deals. Ontop of the hidden vip sign up fees the 2 for 25$ goes away fast. They have a hidden 50$usd a month so in canadian like $80 a month automatic membership charge that you can "skip between 1-5" but if you forget you get charged that money. Once your secretly charged they then turn that into a "memership credit" BUT you have 1 year to use it or it expires. They send so many emails they end up in the spam folder so and "notification" for your points or member credit expiring chances are your email will junk them to and youll miss them. So once your charged that 80$ canadian and its then turned into basically fabletics money better get your butt on spending it because in 12 months thats it ypur money is basically garbage, more money for tgere comapany and less for the smalls. After all that try to ask coustomer service about it all and oh theres nothing they can do because once that sneakely monthly charge you didnt approve in the first place goes through and turns into a member credit its not actually money i guess and expires so nothing they can do, even if you miss that exp date by 10 days. That doesnt seem rigbt at all and quite sneaky as a conpany. Also most of the time there sold out for everything so good luck getting anything you like anyways.

Company's complete bs they way they run the business side. Lost me as a vip member and I had been one for 4 years. WHAT A JOKE FABLETICS

Tip for consumers:
Watch out for the membership scam and the hidden fees, also company is USD

Products used:
Vip membership, leggings, shirts, pants, sports bras and biker shorts

Service
Value
Shipping
Returns
Quality

Date of experience: October 14, 2023

Thumbnail of user bonnies866
Bonnie S. – Fabletics Rep

Hello E.W,

We appreciate you taking the time to share your feedback about the VIP membership and the monthly Member Credits. Thank you for bringing this to our attention so we can take a further look into this. We'll reach out to you via email immediately to help you further.

Best,
Bonnie

Thumbnail of user jordanb681
California
0 reviews
0 helpful votes
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January 19th, 2022
Verified purchase

The UX/UI behind the experience of being a member and wanting to cancel is pretty tired and need some more review.

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jordan,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an unpleasant experience with us regarding cancelation. We'll be sending you a private message right now. Thanks!

Best,
Clark

Thumbnail of user alyd1
Illinois
1 review
8 helpful votes
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June 22nd, 2015

I completely understood the process, the rules, and the membership. My issue, however, is that I did not feel comfortable in their largest size pant of XL, when I usually wear XL or large. I wore the items several times, second wear and the shirt started to pill. I had no intention of attempting to return the items, as I got them at a discounted rate. I skipped two months online, and then decided that if no other sizes became available I would cancel. I figured it should be easy, just a click click. I had the WORST customer service on the phone. I was straight forward and polite. I asked for a confirmation email or call number for my records. I was denied that and told that I should trust her, because she 'put through' the cancellation. When I told her that legally they had to provide me with something showing the change of contract, she put me on hold and immediately disconnected the call. I called right back and the next woman who answered the phone laughed and said "Hi (my name) how can I help you?" Obviously the women spoke and she could read the call notes. I had to explain everything all over again, to which she also said I should trust the lady I spoke with earlier. Again I explained that I do not trust anyone at a call center that I have never met. She then informed me that she could only give me a cancellation number if I did a 'Full Cancellation". WHAT?!?!? Finally she did that, which made no sense, and gave me call number stating "you know your whole conversation was recorded and will be kept with this account". Was that a threat? I never swore or name called. I simply asked for 20 mins for some sort of email or confirmation number that I cancelled. "(My name) I might have offered it to you earlier but you were talking and I decided not to offer the call number. Are you ready to listen (my name)?" I was ready to LOSE my stuff, but I kept even tempered and peaceful because I did not want any record that I every swore at them because then it would make sense how they treated me. Pants were nice quality but the vanity sizing was off the charts. Shirt was cheap and looked terrible after a cold water wash, and air dry. Now, I will see if I get charged again next month- It will not be a good situation, and I suggest people stay clear of this unless you plan to stay for life. I tried something, it didn't workout, and I wanted to cancel- who knew it would take all of this effort!

Tip for consumers:
Just think of the worst contract you've been in, with a gym membership, etc- this is that times 1000! Not worth it for me, but others may enjoy the lifetime member.

Service
Value
Shipping
Returns
Quality

Date of experience: June 22, 2015

Thumbnail of user audreys33
Wisconsin
2 reviews
5 helpful votes
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September 27th, 2017

I ordered a few things from Fabletics a couple of years ago... Apparently I was given a free subscription to Men's Health magazine, Woman's Health magazine, AND Shape magazine. I had no idea where they were coming from. Problem? Yes. I have asthma. The magazines have perfume samples in them. I tried to go online and cancel them but they still came. I tried to call and cancel but. They still came. I tried again online... still here, Still wheezing, getting angry. I called rather ticked and was told it would all be taken care of. Still they came. I called yet again... lets take a moment to look at the overall picture of a person with a dangerous illness being triggered, repeatedly, by a company who, at this point, has full knowledge that their product is HARMFUL to said person, who is unable to stop said company from triggering her IN HER OWN HOME. So on attempt #4 (or 5?) I was told that they (Rodale) was UNABLE to stop the subscription. They only mail the magazines, Only the organization who initiated the subscription can stop it. So... you all have the right to send poison into my very home and there is nothing I can do about it? Spoke with a lawyer. Was told that "Willful and Malicious Injury" wouldn't be too hard... Still they come. Called back AGAIN. This time armed with a crime... they weren't very happy about it, but Rodale did say they would stop the subscription... except for June because it was already in the works. So Just one more asthma attack... They also gave me the name Subco and their phone number... who told me it was Fabletics who started this whole thing. Stop. Seriously. Stop. This is not ok. If I end up in the hospital, I'll send the bills straight to Kate Hudson, and I'll pay that attorney a retainer.

Date of experience: September 23, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Audrey,

We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

Thumbnail of user desireea97
Michigan
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

I have been a Fabletics Partner for more than a year now and I couldn't be more happy with the product.

Date of experience: August 4, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Desiree,

Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at Fabletics!

Best,
Mary

Thumbnail of user loul18
GB
1 review
5 helpful votes
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April 13th, 2015

Fabletics/justfab who I thought was a reputable company and wouldnt need to resort to scamming their new customers are actually frauds who made sure they legally scam people knowing that nobody reads terms and conditions when buying shoes or a t-shirt. Also making it DELIBERATELY hard to cancel the sneaky VIP membership. NO other online site I have purchased from had EVER made me a member to pay for an extra service which I did not select CLEARLY! Justfab/Fabletics are relying on new customers not reading long winded terms and conditions JUST to buy a t-shirt! THIS IS NOT ABOUT COMMON SENSE BECAUSE NOBODY READS TERMS AND CONDITIONS TO BUY A T-SHIRT AND ANY MEMBERSHIP SITES I AM ON I SIGNED UP VOLUNTARILY! IF THEY ARE NOT SCAMMERS WHY DO THEY MAKE IT SO HARD FOR YOU TO OPT OUT AND SO EASY TO "SLIP IN". THEY CLEARLY HIRED A CORRUPT LEGAL ADVISOR TO MAKE THE VIP MEMBERSHIP EASY TO ACCIDENTLY OPT IN TO AND AS HARD AS HELL TO OPT OUT OF. WHO WOULD PAY £44 TO RECEIVE AN EMAIL WITH FASHION RECCOMMENDATIONS?! THIS IS NOT COMMON PRACTICE ON OTHER FASHION WEBSITES HENCE WHY NOBODY WOULD EXPECT TO SIGN UP FOR IT UNESS THERE WAS A BIG BOLD BUTTON SAYING SUBSCRIBE TO VIP FOR £44 PER MONTH WHICH THERE WASN'T.

Date of experience: April 13, 2015

Thumbnail of user piperw
Maryland
1 review
20 helpful votes
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June 29th, 2016

"I have been frustrated with Fabletics since day 1 - as an industry professional I was given a promo card to try Fabletics VIP program and receive a free pair of leggings just for signing up - but they made the process of getting the leggings so complicated I just gave up. However, by that point I was already locked into the VIP program - $49 a month automatically billed to you unless you decline between the 1st-5th of the month. This was particularly annoying because I was traveling so much for work I would forget to decline and then *surprise* I get billed. That's my fault, but if you try to go and cancel they make you call in and speak with a representative, who of course gets you to try and stay AND if you have credit to use (because like me you forgot to decline between the 1st and 5th of the month and you get charged) then your credit is only applied at the full price of the item, not the VIP pricing. That's fine, I get it - but my goodness, could you please make it easy for people to cancel? I sincerely just wanted to cancel for a few months while I was traveling and Fabletics made it so annoyingly impossible to do so that I've really become (probably overly) critical of every little thing about the clothing and the company to never want to be a customer again. Buyers want ease of use, they don't want to feel trapped, and we want to cancel when we want to cancel! None of this would actually really bother me that much if I actually *liked* the clothing. A lot of the designs are either totally impractical for the way bodies move in activity, many of the fabrics feel like subpar performance fabrics and a little cheap (for what they retail), and soooooooo many of the prints feel like someone in the 80s was trying to imagine what cutting edge prints would look like in the 2000s. Truthfully, I feel like this is bargain basement or Old Navy quality stuff at a much higher premium which is just sad. Either save your money by going to Old Navy (much better styles, functionality, and prints) or invest in quality performance wear, but don't bother with Fabletics. "

Date of experience: June 29, 2016

Thumbnail of user sarahj58
New York
1 review
6 helpful votes
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December 14th, 2013

This Is A Complete Scam! You Buy One Thing And They Sign You Up For Monthly $49.95 Subscriptions! Total Fraud And Liars

Date of experience: December 14, 2013

Thumbnail of user michaelr4847
Maine
2 reviews
0 helpful votes
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July 4th, 2022
Verified purchase

I was not allowed to use the new VIP discount to purchase 2 pair of shorts for $24.00

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michael,

Thank you for your purchase. For assistance with the prmotion, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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