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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user hessamh1
Illinois
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Very good exercise clothing brand with good material and cut.
I am just not a fan of subscriptions.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Hessam,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user traciw146
Utah
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

The selection is good and quality materials. The website seems to have issues every time I use it.

Date of experience: January 7, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Traci,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

Thumbnail of user ashtinp2
Texas
1 review
0 helpful votes
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February 25th, 2022
Verified purchase

I ordered a pair of boxers for my boyfriend for Valentines and still have yet to receive them.

Date of experience: February 25, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashtin,

Thank you for taking the time to write your review. Our Member Services team will get in touch with you to further assist you with the status of your order.

Best,
Bella

Thumbnail of user adelas36
Florida
1 review
0 helpful votes
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July 11th, 2023
Verified purchase

I love most but hard to difficult ordering the right size. I am in between XS and S

Date of experience: July 11, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Adela,

Thank you for taking the time to leave a review. We are very sad to know that you are not pleased with our availability. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Thumbnail of user deborahj1381
Oregon
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

I love the quality of items I have purchased from Fabletics. They fit well and are very durable.

Date of experience: August 22, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Deborah,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.

Best,
Lia

Thumbnail of user alisonb488
Virginia
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

The majority of items are always out of stock. This makes me less willing to remain a member.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alison,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user annetteh8
GB
1 review
27 helpful votes
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December 30th, 2015

The worse choice I have ever made. Don't use this company unless you have money to throw away

Date of experience: December 30, 2015

Thumbnail of user alexandrao97
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Easy to skip on the vip every month when you don't need anything. Great quality. Love the products.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alexandra,

Thank you so much for sharing your feedback. We always strive to provide our members with the best product quality and services. We're glad we achieved it with you. Have a great day!

Best,
Allison

Thumbnail of user jessiem264
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Love the fabrics! The shipping time is great and I really enjoy how often new product comes out

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessie,

On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and shipping service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!

Best regards,
Chad

Thumbnail of user leslies800
North Carolina
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

Always a winner. The quality is great! In 5 years I have never had a pair wear out.

Date of experience: February 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Leslie,

We thank you for your loyalty and for leaving a positive review. We always aim to offer the best prices and the highest quality products. Have a great day!

Best,
Renz

Thumbnail of user davidt3030
Florida
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The shorts are very good and comfortable but the price after you become a member its so high

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello David,

We are glad you are enjoying our products! Your feedback about our pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user amyt1370
Arizona
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

It's a scam. Why would you need a months charge to shop then turn around and spend money.

Date of experience: August 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

Thank you for taking the time to leave a review. Your feedback about the monthly charge is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user eileena129
California
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Love the leggings but I recently bought a pair and they already started ripping from the seam :/

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Eileen,

Thank you for writing a review! Your feedback about the product you've ordered is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user marivicp3
California
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I love fabletics coz it was always a good fit and stays like it has just been purchased.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Marivic,

Thank you for the nice words that you said about how the items fit. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!

Best,
Kim

Thumbnail of user cindyk553
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Love the quality and fit so far with everything I have purchased.
The colors are fun as well.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cindy,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user bonniev84
Florida
1 review
0 helpful votes
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December 20th, 2021
Verified purchase

My package never came and now I will to call Fabletics to sort this out. Which is annoying

Date of experience: December 20, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bonnie,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user sandras2912
California
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Too expensive and 2 piece outfits are scarce. Lets not forget they are always out of popular items.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sandra,

Thanks for sending your review! Your feedback about our pricing is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user fondad4
Ohio
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Not a true black legging didn't like the fit or look won't shop with fabletics in the future.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Fonda,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your legging. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user ashleew71
South Carolina
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

It's been an okay experience some of the clothes have been very good only one I didn't like

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashlee,

We appreciate the feedback you shared regarding the item that you got. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user carmellaj11
California
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

I am very very happy with my Fabletics experience. The young ladies in the Victoria Gardens store in Rancho Cucamonga California are amazing! They are very helpful. They don't just help you find the product you are looking for, the make suggestions, tell you of thier experience with the outfits, help you find sizes and make sure that even when the store is busy and crowded you feel like you are still seen and heard.

I also like them because they remember me. Despite the store being very busy they even remember the outfits that I buy. Their customer service is exceptional. In today's society the art of customer service appears to be lost but not at your Fabletics store in Victoria Gardens. I now have my mother, aunt, and niece shopping there. I am VERY protective on my mother but I feel good about taking her into the store. After having a stroke despite her having no physical signs I watch her like a hawk. However, at this store I feel comfortable enough to go into the dressing room while she stays up front and chatts with the sales ladies. They are amazing.

I also give Fabletics 5 stars because I love the product. I can wear them everywhere and feel comfortable. With some of my outfits I can even put on a blazer jewelry and give a killer presentation. Even at the age of 53 I wear your product because I can be stylish but still classy and not look like I am trying to fit in with the younger crowd. I tend to travel a great deal because my son plays in the NFL for the Chicago Bears so I frequently visit the store to get my travel outfits. I am also a speaker and coach for women who specializes in helping "Make It Happen Women" increase their self-care and self-love. I have thought about posting my Fabletic workout and travel outfits and tagging you in the post. I believe in speaking up when I don't like something. I also believe in speaking up when I do, thus the detailed review.

Thank you very much for your creating such a wonderful product. I also thank you for hiring the amazing staff at your Victoria Gardens store in Ranch Cucamonga Californa. Be greatly blessed, love yourself, and have an amazing week.
Carmella J.

Date of experience: May 30, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carmella,

Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!

Best,
Dean

Thumbnail of user erycl
California
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Scrub top wasnt very comfortable and the cut was restricting movement. Scrub pants were good

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Eryc,

We are sorry to hear that the item you got did not meet your expectations. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user chelsih1
Virginia
1 review
0 helpful votes
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January 8th, 2021

I ordered two pairs of leggings (the high-waisted powerhold in black glitz and the high-waisted sculptknit pocket leggings in black). I was in the market for full-length leggings since the ones I had were capri-length and the weather was getting chillier.

As a first-time buyer, I followed the sizing guide and paid only $24 plus taxes and S&H for both pairs. My order came within a couple of weeks.

When I took them out of the packaging, the leggings seemed very small and difficult to try on but they were described as compression leggings so I figured they would provide firm support but ultimately conform to my shape. They never did. The were tight and restrictive and had very little give. They were described as being high-waisted and were to a degree but the waists didn't have any drawstring or toggle or anything to adjust it so my waistband kept rolling down during my moderate elliptical workout. I had to stop every few minutes to hike them up to my bra line just for them to gradually roll down past my hips. If I got distracted and didn't catch them in time, they'd sag in the crotch and roll low enough to expose the top of my underwear. It was so embarrassing. I tried to do a home walk-in-place video wearing the other pair and experienced the same thing.

The seams on the ankles of both pairs are also very tight and left hideous indentations on my legs. I tugged at them until I heard ripping just to make them bearable to wear.

I no longer attempt to wear them in public anymore and will only wear them around my house when it's laundry day, I have nothing else to wear and I‘lol only be sitting on the couch.

The website should also do a better job describing the lengths. The powersculpt pair I bought was 7/8 length and fits like capris.

Canceling my membership was easy as I just called the hotline a few business days prior to billing. I never received another charge.

I will never order from Fabletics again since I've gotten better quality leggings from Walmart and Family Dollar for a similar price ($12 or less) and didn't have to wait for them to be delivered or bother with canceling my membership.

Service
Value
Shipping
Quality

Date of experience: January 8, 2021

Thumbnail of user karic15
Texas
1 review
5 helpful votes
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May 23rd, 2017

I have gotten leggings in the past as a gift from my mother in law and love them. So for my birthday my husband got me a $100.00 gift card. I knew ahead of time that if you sign up as a VIP member you will be charged $49.95 a month, which I wanted nothing to do with. While on the website picking out my selection I kept getting pop ups to join VIP and even during checkout I had to unclick VIP selection. Thinking by unclicking the VIP selection meant it would just give me the total I owed without those killer discounts. But again pop-ups, saying it would cost me $1.00 to be a VIP member in which I closed out each time. My card number and gift card number was submitted(by me) so I could see that the gift card was redeemed and I owed little extra from taxes. Everytime I did this the order would kick me out saying the gift card was already redeemed. So I called customer service to see WTF was happening. He could see my order and had my CC number from the website. I explained I just wanted to order two leggings using my $100 gift card, NOT be a VIP member and pay the remaining $8.15 for taxes on my CC. He placed me on hold and came back with a much cheaper total which meant he was signing me up to be a VIP member. I had to get aggressive explains again I wanted nothing to do with this VIP crap, just order my freaking two pairs of leggings and charge me $8.15! He finally did as I requested. I'm still waiting on my order email confirmation. My CC has been charged $8.15 and SIX $1.00 separate charges, which was the pop-up box I kept closing while online trying to place this order. Also, received two emails stating thanks for joining VIP member and one stating we are sad to see you go, which said I wouldn't be charged $49.95. So, to sum this up... website is a F'n nightmare and customer service is aggressive and signed me up for something I repeatedly said no to. Sad to say, I was sooooo excited to order more leggings cause I love them but Kate, you have lost my business!

Date of experience: May 21, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Kari,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Thumbnail of user irenea85
Washington
2 reviews
0 helpful votes
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April 22nd, 2024
Verified purchase

Love my scrubs fit well and great quality.Arrived on time and would recommend them

Date of experience: April 12, 2024

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Irene,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your scrubs! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user sharenl10
Wisconsin
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

All of the items ordered are great I will continue to shop here

Date of experience: April 24, 2024

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Sharen,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Mary

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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