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Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Ordered a scarf from Fabletics - as a new VIP member I received a discount so I only had to pay $18. Awesome! Got my scarf and it's decent quality. A little smaller than I was expecting but still comfy and cute. Looked at my online banking today about a month later to find that $49.95 USD was taken out of my account, except I live in Canada so it actually took out $71.50 CAD. I was shocked and confused and typed into Google "Why Fabletics Charged Me" and I was taken to this site of reviews. Turns out when you sign up for the VIP Membership, the company will take $49.95 out of your account every month to go toward store credit at Fabletics. You have the choice to skip a month of payments, but you must do so before the 5th otherwise they charge you. And all of this information is at the very bottom of your e-mail order confirmation which no one reads. It was very misleading. I called and a computer animated voice talks to you. This is what I did to receive my refund:
Computer: How may I help you?
Me: I would like a refund and I would like to cancel my membership.
Computer: Why?
Me: You took money out of my account when I didn't want you to.
This immediately took me to a real life representative, I explained to her very nicely and calmly what happened. I could tell she didn't really know how to respond and was reading from a script. I ensured to remain very sweet but also stern and she seemed to want to help me (yelling and screaming at representatives will not get you anywhere). She offered to talk to a manager for me and put me on hold for about 2 minutes. When she came back she agreed to give me a refund, and gave me a little speech about still keeping my membership now that I know how it all works. I politely declined, and she agreed to cancel it for me. I should be receiving an email soon regarding my refund and I will update this review once I have further details.
I read a lot of reviews that were quite harsh, but my experience was not a horrible one. Just average. The entire phone conversation was 9 minutes. That is not a bad experience considering I didn't have to wait on the phone for an hour on hold, or argue over and over again with a representative. But of course, I still don't appreciate having funds taken from my account when I never explicitly authorized it.
**UPDATE** - within two days they have refunded me $66.80 CAD which is about $5 short of what they took from my account, but I don't really care. I got the majority of the money back with little to no hassle.
Date of experience: February 20, 2016
'm being generous giving 2 stars considering how bloody rude the customer services were.
Firstly the leggings I initially ordered were good quality and nice. Don't go see through etc so there's that and it's the only reason they've got 2 stars... Everything else has been pretty poor.
Now I was stupid enough not to realise I'd signed up for a subscription. So imagine my surprise when £49 was taken out of my account. GUYS READ WHAT YOU ARE REALLY SIGNING UP FOR AS ITS NOT CLEAR
I went into the online chat and was advised that I can't get a refund, and that the money has to be spent with them as it's now a "credit" I'm sure somewhere there's something that says it's not moral to do that as a company but hey ho.
After half hour of problems to do with my account being changed from VIP to guest without me realising and disappearing credits I'm now going to be the owner of more leggings I didn't really want or need.
The worst part about this was how rude the people I had contact with on the live chat were.
The 1st person was just blunt, not very helpful and kept repeating the same stuff with no explanation why.
The 2nd person I spoke to told me they were from savage X fenty not fabletics even tho I'd opened the chat and waited on the fabletics website. Instead of transferring me to someone else or explaining they just logged out without so much as a bye so I had to start the process again.
The 3rd person decided it was okay to talk to me like I was stupid and get all shouty and capital letters at me mid sentence.
Just not on really. Teach your staff better customer services skills and how to speak to people.
Date of experience: March 11, 2021
Nothing that I ordered fit me (XXL) but it was all made of lovely fabrics. Maybe when I slim down…
Date of experience: December 1, 2022
Hello Julie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I didnt think this was a reoccuring subscription and when i thought i cancelled i was continueally charged... 100's of dollars...
Date of experience: August 4, 2022
Hello Robert,
Thank you for your review. For assistance with the charges, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I sent items back to be exchanged weeks ago and still have not received the new items.
Date of experience: February 18, 2022
Hello Lucas,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have not yet received your exchange item. We’ll be sending you a private message right now. Thanks!
Best,
Clark
It took 3 weeks to get a return label for a product that was not as described.
Date of experience: February 4, 2023
Hello Fran,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our return/exchange policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Takes so long to arrive
Sizes are off then stick with product
Sells out of sizes required
Date of experience: May 19, 2022
Hello Lilianne,
Thanks for sending your review! Your feedback about our product sizing and our shipping/delivery process is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The website is user friendly. Have my sizes and fits well and good quality with best prices.
Date of experience: October 4, 2022
Hi Sheila,
We love your wonderful review! We are happy to be a part of your motivation to stay fit and healthy. Have a great day!
Best,
Tina
Everything I have ordered has fit true to size. I absolutely love the fabrics, colors and styles!
Date of experience: December 9, 2021
Hello Jeaneil,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I don't like how the leggings fit, so I am getting a refund and cancelling my subscription.
Date of experience: December 8, 2021
Hello Tara,
We're sorry to know that you are dissatisfied with your leggings' fit. We will be contacting you within 24-48 hours to help you further.
Best,
Bella
Ordering online was easy. The size was exactly right for me, they were beautiful and high quality.
Date of experience: May 23, 2022
Hello Mahya,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
They make it impossible to get out of your monthly subscription and bet hard to return items.
Date of experience: April 19, 2022
Hello Tamara,
Thanks for sending your review! Your feedback about the return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership cancelation concerns.
Best,
Zeth
The site has a really great selection! Prices were reasonable. I will order from this site again!
Date of experience: December 24, 2017
Hello Laquisha,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XO,
Sherry
Clothing is good quality but shipping speed is way slow and the website could be much better.
Date of experience: May 26, 2022
Hello Loti,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics' site was very easy to navigate, and my items came so fast and they were perfect!
Date of experience: May 28, 2022
Hello Amber,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Best quality, best price! Go VIP! I only buy Fabletics for my active wear. Nothing else compares!
Date of experience: July 1, 2022
Hi Melanie,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
This company is a scam. Never sent the item and staring monthly payment that I never accepted
Date of experience: May 1, 2023
Hello Graciela,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the charge and the order you never received. Our Member Services Team will contact you right away.
Best,
Allison
The site is super clunky and junky. I always have issues viewing items and managing my cart.
Date of experience: February 11, 2022
Hello Beth,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an unpleasant experience with our website. We’ll be sending you a private message right now. Thanks!
Best,
Clark
Hated the colors I chose… which is my fault… but sucks because I won't be wearing them.
Date of experience: August 1, 2022
Hello Jake,
Thank you for taking the time to leave a review. Your feedback about our style is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I placed a one time order and they have charged my card every month for a membership.
Date of experience: August 1, 2022
Hello Carter,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Love this brand, as nice as LuLu but at times quality on some men's items is lacking
Date of experience: January 1, 2023
Hello Derrick,
Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Almost anything I wanted to buy was out of stock. Size large petite in woman's out fits.
Date of experience: July 1, 2022
Hello John,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Love everything I have gotten so far. All of the shorts feel great. Shirts are great too.
Date of experience: June 1, 2022
Hello Kevin,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best product! Have a great day!
Best,
Renz
I ordered these cute, soft blue biker shorts with a matching sports bra and I loved it!
Date of experience: June 1, 2022
Hello Kaitlyn,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
Love the site, never have any issues. Easy to navigate, check out is super easy. User friendly.
Date of experience: November 4, 2022
Hello Jennifer,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Holly,
Thank you for sharing your overall feedback with Fabletics. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle