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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,775)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user heatherx71
Missouri
2 reviews
0 helpful votes
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January 12th, 2025
Verified purchase

Extremely poor quality of clothes now. Years ago I had leggings that lasted what seemed like forever now I'll be lucky if my clothes last very long at all

Date of experience: January 2, 2025

Thumbnail of user hecmarc
Washington
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

I love Fabletics leggings the most out of everything I buy which I also love. Working out is part of my daily routine and I have tried leggings from everywhere, some are cheaper than fabletics and some are more expensive but neither is better. I don't usually leave reviews but Fabletics really gets it right. The leggings are A+, super cute and comfortable, and NOT see-through! I love love love. Can't say enough good things about Fabletics.

Date of experience: December 4, 2024

Thumbnail of user kerib183
Florida
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I was not aware I would be charged $59 a month after
Sure it was in there some how but very dishonestly l.
I was charged $120 before I realized it and only ordered one time.
NEVER AGAIN
I will let everyone know about this sly move.

Date of experience: January 1, 2025

Thumbnail of user jasont2965
Oklahoma
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

The variety for big and tall men is lacking. You only have one or two options for them? I like the lined shorts, especially the the 9" inseam with the lining. Only one option (blue w/black liner)? I like the colors but you need to be smaller and shorter than myself. But the variations you have for all sizes of women is very expansive! I end up spending credits on my kids versus myself or I put a hold on the credits until something may show up in my size?Maybe I'm missing it on the site or in the app, offer a big and tall section or give more color options for the bigger and taller folks. Just saying!

Date of experience: December 1, 2024

Thumbnail of user kylab69
California
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

I don't like the "import taxes". Sometime that charge has been greater than the cost of my purchase. The shipping takes a while too. It's never quick. I'm tall and you used to offer more items in "long" which I need. I have a 37" inseam. Many of the items I received marked "long" weren't any different than the standard.

Date of experience: December 9, 2024

Thumbnail of user suzannec1455
Arkansas
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

First time buying from your company. I got my order fast and was extremely pleased with my products! Will purchase more. The pricing was really good too!

Date of experience: January 4, 2025

Thumbnail of user matthews4974
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

The website looks great but doesn't want to load or function properly. I was really excited for a Christmas sale you had to buy some of the slim fit golf pants. But every time I tried to go to the site to buy them, the site would error out and I wasn't able to get the pants. Frustrating.

I live in a colder climate and I would like jogger pants that were heavier material, and not sweatpants material.

I like the clothes that I bought in my introduction to Fabletics, but my experience since that purchase is always one of overpromising and under delivering.

I am still hopeful that I will be able to have an experience that will prove that wrong.

I love the direction Fabletics is going and I'm looking forward to the day they get there for me.

Date of experience: January 1, 2025

Thumbnail of user amym5225
Michigan
1 review
0 helpful votes
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January 13th, 2025
Verified purchase

I've been very happy with everything I've bought so far. Customer service has been awesome when I needed to exchange an order. Shipping is fast. I will definitely keep purchasing from this company

Date of experience: January 3, 2025

Thumbnail of user randya1197
Tennessee
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

Their shipping is the worst/slowest I have ever experienced. Fortunately I spent over their limit so I got free shipping. I would have been extremely upset if I paid for s/h & it took this long. 5+ days to process then 2 wks to ship. Ridiculous!

Date of experience: December 5, 2024

Thumbnail of user nicolem3870
Michigan
1 review
0 helpful votes
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January 11th, 2025
Verified purchase
• Updated review

I've ordered multiple times, I always LOVE their clothing. Things run true to size a lot of the shirts are cropped but that's the style. Easy to cancel membership too. A wonderful company!

Service
Value
Shipping
Returns
Quality

Date of experience: January 1, 2025

Love everything I've ever bought!
December 16th, 2024
Verified purchase
• Previous review

Great quality, fast shipping, good prices!
Highly reccomend!

Date of experience: December 6, 2024

Thumbnail of user katieb1404
Texas
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Last month I opted out of the extra charge but it happened anyway. Is there a secret other than clicking the "opt out" square? I really don't need anymore pants at the moment.

Date of experience: January 1, 2025

Thumbnail of user jenniferj3746
Texas
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

This order (Placed 10/30/24) was the first time - and it's happened twice since - that I went through the rewards shop in an attempt to redeem points for items listed there. In every instance I followed all appropriate steps but didn't realize until after the purchase was completed that I was still charged for the item in question. On the third occurrence (order placed 12/22/24) I called immediately to have the issue corrected. I was then told my only options were to cancel the order and have the customer service rep help me place a new one, adjusting the price as necessary, or wait until the order was shipped to call and receive a refund. I was never assured that they would try to fix the problem on the back end, simply offered a bandage work-around to address my specific order. In any case on this third occurrence I opted for the second solution offered, calling on 12/30/24 - the day my shipment arrived. When I called to receive the refund it was difficult to communicate the issue (despite the fact that the previous rep told me they were leaving copious notes on my account). When all was said and done I only received a refund for the item price, and not the applicable taxes and fees which were calculated with the item's price (which should have been 0, as it was redeemed for points) included.

I'm about fed up with the customer service experience here, and on top of the low-quality fabrics and construction issues I've been seeing lately, I'm thinking this isn't where I want to spend my money anymore.

Date of experience: January 2, 2025

Thumbnail of user oscarb181
Missouri
3 reviews
0 helpful votes
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December 12th, 2024
Verified purchase
• Updated review

Overall, I was extremely pleased with my online shopping experience. The website was very easy to navigate, and there were a wide range of quality attire and accessories to select. The checkout process was straight forward and simple. My order was delivered in a reasonable period of time.

Date of experience: December 2, 2024

Very Pleased with My Fabletics Experience
June 13th, 2024
Verified purchase
• Previous review

Overall, I was very pleased with my online Fabletics purchasing experience. There was an excellent selection of fitness attire for me to choose from. The online Selection and check out process worked very well. The discounted pricing was excellent. My order was delivered correctly in a timely manner.

Date of experience: June 3, 2024

Thumbnail of user starlinaw
California
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

I got a size too small on scrub pants it was so difficult to get it returned to you and at that your company did not have the pants to get the right size I had to order a new other style and brand. Never again

Date of experience: December 5, 2024

Thumbnail of user paulh5724
California
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

I placed an order, then end of day i received an advertisement for an even larger discount after i had already paid for my order. I sent email asking to honor the discount or refund and I would place a new order but no response.

Date of experience: December 4, 2024

Thumbnail of user laurag3683
California
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

I ordered my leggings, thinking that would be the end of my order, but your company kept charging my checking acct $59.95 every month since September, and I would like it to stop and reimburse me October and November please.

Products used:
Leggings

Service
Value
Shipping
Quality

Date of experience: December 4, 2024

Thumbnail of user louiss1434
Nevada
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

For the price you pay it's crazy the pants ripped and I I sit down at work all day. I had to go back multiple times to exchange them at this point gave up! Waste of money on the don pants. The joggers I like!

Date of experience: December 2, 2024

Thumbnail of user mikeb6323
Texas
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I don't think the membership is explained as clearly as it should be. Just realized my wife has been paying a month fee from a one time purchase over a year ago.

Date of experience: January 1, 2025

Thumbnail of user jenniferb5592
Arizona
1 review
0 helpful votes
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December 13th, 2024
Verified purchase
• Updated review

I love going to the Chandler Mall location. They hire the best employees. I am always greeted when I walk in the door and they always make me aware of the sales and new items available. I do wish they had a larger size selection for the xs and xxs as they seem to only receive a few and they sale immediately.

Date of experience: December 2, 2024

Customer Service
August 11th, 2024
Verified purchase
• Previous review

I have never entered one of their stores where I was not immediately greeted asked if I am a member and then told all of the current sales and deals. They also always help me bundle when available and offer to order sizes online and ship to my house for no-cost when not available in the store. It is hard to find customer service in any industry like that these days.

Date of experience: August 1, 2024

Thumbnail of user josem4136
Massachusetts
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Good clothes but limited on styles. Pricing is ok, still on the fence about subscription based pricing. Seem new VIPs get better deals than current customers

Date of experience: January 1, 2025

Thumbnail of user lorih2105
Maine
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

My daughter wears your product every day. As a dancer it's a great product. Holds up and wears well. The quality is better than most and fits her perfectly. The shopping experience is never great. You can't get the same deals in the store. The website has issues when shopping and is often sold out.

Date of experience: December 1, 2024

Thumbnail of user tarisp1
Virginia
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

The atmosphere of this store is amazing. The employees want to help you, and they strive to locate your sizes and provide you with options if the size is not in the store. I spoke with some employees during my shopping experience: Sarah(spell check), Logan, Brad, and Jerrica. They all provided exceptional customer service. A store of employees that are engaged at their level is rare. Thank you.

Date of experience: December 3, 2024

Thumbnail of user benjaminn769
Georgia
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

My first package got lost, and I was notified that my second package, replacing the first, couldn't be delivered. I contacted customer support, and they told me they couldn't do anything until ten business days had passed. Before that happened, my package arrived a month after I ordered it despite the message I received saying it couldn't be delivered. The package was beaten up and had what looked like tire marks on it. The product is good, but the pant legs were shorter than they should be.

Date of experience: December 2, 2024

Thumbnail of user krisv11
Michigan
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Using the site is fine for the most part, but all the clothing designs are for people with no body fat - sure, they have plus sizes and make plus size models wear them, but those clothes were not designed with plus sized people in mind and I don't know any plus sized people who would wear those top designs anywhere. We don't want crop tops and things that are skin tight or tank tops with openings all the way down our backs. Seriously, start talking to plus sized people who work out in public! The leggings are great (as long as they are the powerhold material) but all the tops and most of the sport bras are seriously stupid and just make plus sized bodies look worse. Do better! And yes, I have been saying the same thing for years, and no, no one there will listen.

Date of experience: November 29, 2024

Thumbnail of user gloriaf1503
Gloria F.
Texas
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

The scrubs are decent. The zipper pockets on the bottoms are nice. I ordered two sets of scrubs, and they both vary in size (either too small or too big) and material. I wouldn't purchase again nor recommend due to quality of material and inconsistency sizing and definitely not worth $80.

Date of experience: December 6, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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