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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user davids611
Arizona
2 reviews
0 helpful votes
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May 18th, 2024
Verified purchase

A majority of the items were sold out in the colors I wanted or liked. The sizes are off big time! I ended up returning my entire order as they didn't have any in my size to exchange!

I have canceled my account and will never shop at Fabletics again!

Date of experience: May 8, 2024

Thumbnail of user betht391
Washington
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I finally switched to Fabletics and LOVE them! I have multiple pair of thr 5inch shorts and sports bras. They are durable and last forever!

Date of experience: August 1, 2024

Thumbnail of user amanday761
Texas
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Products sell out way too fast. Sizes are never available. Always on sale, so the $59 member credit gets you something that's on sale for $20 or less. I used to love Fabletics, but the quality of product and experience continues to decline every year.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Amanda,

We appreciate the feedback you shared regarding the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user lucya246
Australia
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

It's been a mo th and tracking just shows the parcel circling the state to the same few hubs again and again. Very frustrating- it's probably driving past the delivery address every time

Date of experience: July 1, 2024

Thumbnail of user jasond1834
Florida
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

Their clothing is just ok. Some things are better than others. The purchase process is too complex. It would be better if they just had standard prices rather than having to sort through an endless array of deals and promotions.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 7, 2024

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Jason,

Thank you for sharing your experience with the items we offer and the deals we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user robino266
Michigan
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

My wife and I love our scrub pants from Fabletics! Our scrub pants are the most comfortable garments we own. I am disabled and I find myself wearing these paints most of the time…to physical therapy…to visit my adult children and grandkids…to go shopping. They are literally the PERFECT do anything/everything garment!

Date of experience: June 3, 2024

Thumbnail of user denisen618
Alabama
2 reviews
0 helpful votes
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August 13th, 2024
Verified purchase

Very pleased with most all my purchases. I have also purchased items as gifts and the recipent was veery pleased as well.

Date of experience: August 3, 2024

Thumbnail of user cristinac319
Florida
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

I have been a member for a long time but now it seems like fabletics is always having a sale and items are cheaper than my membership credit. I have 3 credits and nothing that I want it's worth the $59.99 (credit).

Date of experience: May 5, 2024

Thumbnail of user devonb190
North Carolina
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

I bought the $19 for 2 shorts deal and they tried to hide the fact you have to become a VIP member and I had to cancel as soon as I made the purchase so I didn't get recurring ridiculous payments. The quality isn't all that either. The waste band is very loose and the strings are extremely long when tightening. They're even long when the waste is full loose. I also got the shortest length shorts they offer the 5" and they're still really long shorts. It's just disappointing to be so hyped up and this is what they were. I'd be even more upset if I paid the original absurd payment amount for these shorts.

Date of experience: May 5, 2024

Thumbnail of user kevinp2049
Maine
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

I love the clothes from here always know I will get top of line feel in my outfits full of color and just overall flavor… anyway u want to dress it. The gym shorts I live in they are non restrictive and comfy for me I was like no thank you until was gifted a dress outfit low key in was amazed keep up the awesome work!

Tip for consumers:
Just buy it

Products used:
All kinds

Service
Value
Shipping
Returns
Quality

Date of experience: April 8, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kevin,

Thank you so much for your wonderful feedback! We're so happy that you love our stylish products and find them to be comfortable. We're excited to keep you coming back for more. Stay tuned for what's to come!

Best,
Allison

Thumbnail of user teresab1793
Georgia
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Terrible! I was unknowingly signed up for a monthly membership that I don't want, I spoke with a representative who reassured me that I'll never be charged again this $60 fee and the same thing happened again at the same time this month. This is terrible.I will never order from this company again

Date of experience: May 9, 2024

Thumbnail of user ritar255
Missouri
2 reviews
0 helpful votes
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June 13th, 2024
Verified purchase

Tried unsubscribing, they wouldn't refund an automatic withdrawl, so I had to use it, sent back again because nothing fits appropriately. Swimsuits have bunched seams in the wrong places and who wears shorts and pants up to their bra? High waisted bottoms are WAY too high. And let your cheeks hang out the bottom.

Date of experience: June 3, 2024

Thumbnail of user donnar2581
Michigan
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I love you guys clothes and I love the fact that I had some things I bought and I had to weight loss surgery so they were too big and I was able to take them back and get the correct size so if I could give you all 10 stars for that, I truly would.

Date of experience: July 1, 2024

Thumbnail of user luisc1224
Arizona
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I ordered the same pants twice in one order when I went to return them It was very easy to do so and they shipped me the correct color pants before I even had an opportunity to return the wrong ones! I was going to cancel my VIP subscription this customer service Kept me hooked!

Date of experience: June 3, 2024

Thumbnail of user gabbyr51
Washington
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

I am always so happy when I order fabletics because of how good the clothes feel and fit. I also ordered them with a discount and not a lot of places to do that for example the big brands. And I love how fabletics seems to be getting compared to even the gym clothes that I wear and those big brands don't even come close to value or quality.

Value
Shipping
Returns
Quality

Date of experience: May 11, 2024

Thumbnail of user brendaf1004
Texas
2 reviews
0 helpful votes
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June 15th, 2024
Verified purchase

It is very easy to peruse the uniforms, the exercise clothes, shoes, and bags to get me to work and the gym. I ordered two zippered bras on this occasion and they are due to be delivered on the 7th. Always exciting when my selections are delivered.

Date of experience: June 5, 2024

Thumbnail of user georgem2655
Illinois
2 reviews
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase

The rep I spoke to was very insistent that a recent charge for non-use of the website not be lost. I asked for a refund, but he kept insisting that I use the credit balance on my account to make a purchase, which I didn't want to do. He didn't want to give up, but I finally won in the end.

Date of experience: May 11, 2024

Thumbnail of user dietriceb
Georgia
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

I love going into the actual brick and mortar store. I do NOT like the website. Too many side deals and offers that wont let you just check out and it is not strait forward. Also, it is like an Act of Congress to cancel your membership online. Skipping a month has gotten easier.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Dietrice,

We regretfully note that we received your feedback regarding our user interface. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user rolliea6
Pennsylvania
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I was surprised last April to found out that I have 11credits or points in Fabletics until I reveived their email. I am NOT aware that their is a monthly deductions in my CC aftwr.my 1st purchased last May 2023. However, thay were able to reversed 7 credits and I must use 4 credits for purchases.
I would like to mentioned also that few.people I knew experienced the same (unknowingly CC being deducted monthly).
Overall, product quality is good. The lightweight materials and comfort are worth the price on the items I've gotten

Anyhow, I keep my membership. And yes, I am aware now about the monthly deductions. ;)

Date of experience: June 3, 2024

Thumbnail of user edgaro94
Massachusetts
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I made my purchase and after that, I received I bill from a subscription that I never want or choose to take.2 weeks and still waiting to get my money back.nothing yet

Date of experience: July 1, 2024

Thumbnail of user ambraw1
California
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I love Fabletics, it's about half my wardrobe but sometimes I like a style and then they discontinue it. I understand changing with the styles, etc., but maybe just keeping a few of the old things in stock for example I like the crop pants kind of like the power and they were lower wasted I like the lower wasted stuff, otherwise Fabletics is great!

Date of experience: May 7, 2024

Thumbnail of user dorish536
Florida
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

The products are good quality. The problem seems to be mismanagement of the product and the web site. The process needs a good overhaul. The employees are very nice and helpful, however; they can only try to help customers within the faulty parameters they are given. Management should stop apologizing and hire tech people who know what they are doing.

Date of experience: May 5, 2024

Thumbnail of user lesliet507
North Carolina
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Love the fabric and durability of uniform.i don't feel the membership is necessary that's the reason I cancelled. Not in need of 59.99 worth of product every month. With everything going who would remember to skip a month or else be charged.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Leslie,

We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Thumbnail of user heatherg1348
West Virginia
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

One of the pair of pants that I bought started losing thread from the seams almost immediately after I got it, for pants that are more than $75 I'd expect better than that, the other pair has piling already as well.

Date of experience: June 2, 2024

Thumbnail of user colinj104
Utah
1 review
4 helpful votes
  • Send Message
October 27th, 2022
Verified purchase

You buy a month member credit for $49.95 but then they always have sales that make everything cost less than the $50 so essentially they're locking you into paying full price. If anything goes wrong, which I've had happen several times on their website, good luck, support is completely unhelpful.

Service
Value
Shipping
Returns
Quality

Date of experience: October 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for your review. Our Member Services Team will contact you right away to address your concern about the member credit.

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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