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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user anna212
Nevada
2 reviews
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

No doubt about it! Fabletics has been the best online experience for me and that includes everything that I have purchased so far and that is... a lot!
I order at least once a month for years now.
The fabric is quality, the styles are awesome & fit me perfectly in an XXS, and they always seem to have new can't live without inventory. To say I'm obsessed would be an understatement. Not to mention, The Deals! Omg... I have saved thousands $$$ by earning VIP points. Customer service is exceptional, and responds right away should anything go wrong with a delivery. I truly can't say enough positives about this amazing company! Get started, you won't regret it! 5 stars & beyond!

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ann,

Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user codyb270
Georgia
1 review
0 helpful votes
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February 18th, 2022
Verified purchase

Experience has been good so far. Not perfect, but above average.

The pants fit great, I just wish you all had more length selections because I feel like I'm in between sizes. I don't want to have to buy a size up and get them altered. That will cause me to look at other brands.

Products used:
Pants, Shorts, Shirts

Service
Value
Shipping
Returns
Quality

Date of experience: February 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cody,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user kerrickh
Texas
1 review
0 helpful votes
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August 2nd, 2021

The clothes I've gotten from here have been great. But the website is so slow nowadays you can't even order anything. I've tried it on 4-5 different devices and each one is too slow. I contacted customer service email to stop my subscription and got no response. Fabletics, go get yourself a CIO.

Products used:
shorts, pants, shirts

Service
Value
Shipping
Returns
Quality

Date of experience: August 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kerrick,

We are sorry for the negative experience you have encountered when navigating our website. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user emilys604
Ohio
1 review
2 helpful votes
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August 5th, 2020

The clothes are fine, pretty average, but the VIP monthly charge system is predatory. You can get similar-quality athletic clothing at many other companies. I'd avoid fabletics for the monthly fee alone. It's difficult to cancel and they won't issue refunds.

Date of experience: July 6, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Emily,

Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership program works. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user abahajv
Ohio
1 review
0 helpful votes
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December 6th, 2021

Took over an hour on the phone to actually cancel my subscription. Most people would probably give up and that's how Fabletics keeps their subscriptions. I was required to create a separate Sitejab account in order to even post this negative review. Clothing is thin and cheap.

Tip for consumers:
Do not sign up for the subscription or for any free trial. You will not be able to cancel without a giant headache.

Products used:
Leggings

Service
Value
Shipping
Returns
Quality

Date of experience: December 6, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Abahaj,

Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user natashiah7
Canada
2 reviews
0 helpful votes
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May 19th, 2022
Verified purchase

Great selection but a bit frustrating to find things you like/want and they are out of stock on sizes or colors preferred. Wish I could ONLY shop my size and In-Stock options. Using website is a bit clunky but overall fine. Payment screen is quick. Shipping was super fast! Loves that as well

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Natashia,

Thank you for writing a review! Your feedback about the availability of our selection is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user suew696
Texas
1 review
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

Love your merchandise, love the sales. However, almost always impossible to find my husband's size in clothes that match each other or are in coordinating colors. Especially if an item is on sale. Thinking about discontinuing membership because of that.

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Sue,

Thank you for taking the time to let us know about your thoughts on product availability and membership. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user tahneec4
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Hey! Okay I never leave reviews but this really deserves one! I got two tights. One of them tucks in my tummy and the other has zipper pockets on the side. Both are INCREDIBLY COMFORTABLE! Like they're true to size, they don't roll down you don't even feel them on you! I am super happy with my purchase and I wanna buy more! I'll probably do a YouTube review on my channel ‍ 2 for 24 was a steal! Even one for $24 is nuts for the quality! For everyone who says big girls can't rock tights…never tried these ones! They compliment ur body. Okay I'm done…y'all go get these lol

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Tahnee,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your needs! We appreciate the time you took to share your experience with the other members. Keep rockin' in your Fabletics items!

Best,
Kim

Thumbnail of user olgak11
Nevada
1 review
8 helpful votes
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September 8th, 2015

The scan to get your info and start charging you $50 for stuff you didn't buy. In addition, the product is low quality and doesn't fit the sizes. Additionally, it takes three (3)! Weeks to get your order. And when I called to cancel the so-called VIP service, I was put on hold for 13 minutes, than obnoxious customer service person was rudely lecturing me and explaining how my reasons for cancelling are not good enough! Horrible, awful, shameful company. Kate Hudson should not be associating herself with this kind of scams. Embarrassment!

Date of experience: September 8, 2015

Thumbnail of user joshw351
Alabama
1 review
2 helpful votes
  • Send Message
January 14th, 2022
Verified purchase

Materials are cheap and shipping is questionable. Two orders and both have been "in transit" for extended periods with original shipping estimate missed by weeks. When order finally arrived the quality was worse than expected, but probably in line with the super discounted price. Their subscription model is a bad deal when the monthly cost and resulting "member credit" has you paying higher than their own sales prices that they run pretty often.

Value
Shipping
Quality

Date of experience: January 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Josh,

Your feedback about our shipping process and delivery timeframe is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user patricialynl
California
1 review
0 helpful votes
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January 18th, 2022
Verified purchase

I don't want to spend $150 on LuLu's. I love almost all of my Fabletics finds. Every collection has its own form of quality. I've been super happy to look and shop for workout clothes. While finding super cute puffer jackets at the same time

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Patricia,

Thank you for such a wonderful review and loyalty! You can expect more styles on the website soon!

Best,
Cathy

Thumbnail of user karib183
Kansas
1 review
0 helpful votes
  • Send Message
October 5th, 2022
Verified purchase

Hello,
I put my account on hold then found a charge. I don't prefer your advertising it's practically pornographic.
I do appreciate how well customer service fixes problems.
Leggings I bought in the past are now thinner an see through

Date of experience: October 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kari,

Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user austinc307
Massachusetts
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

The return system online is impossible. You automatically get sent the same thing when you select exchange not given the option to replace. A customer service agent fixed it. The clothes are nicely made and I have a pair of pants I'm obsessed with. Shipping takes forever compared to any other service. Says shipped but details say "ready to go" for days on end.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Austin,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you shortly to further assist you.

Best,
Dean

Thumbnail of user jeremyj650
Virginia
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I have never had a delivery take such a long time. And I've ordered things from China.
It actually took over 3 weeks to get two pairs of shorts!
Then the shorts have no lining (which could be my fault), but they are 100% see through.
What a terrible design! Will not be ordering from them again.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeremy,

Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user sarahh752
Tennessee
1 review
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

We went into the Nashville physical location and the card readers were "having issues". My mother ended up being charged 3 times for her purchases. The moment was clearly withdrawn from her account NOT a hold like Fabletics keeps saying.

Service
Value
Shipping
Quality

Date of experience: April 1, 2020

Thumbnail of user emilyp295
Idaho
1 review
42 helpful votes
  • Send Message
June 12th, 2020

Don't get involved here. It may seem like a good deal at first, but then you have to remember to skip or buy something every month. On top of that, you recieve cheap quality goods, that may look super cute, but fall apart. After only a few wears that were just around town and such, the crotch of two of their joggers got a run that turned into a huge gaping hole. Customer service did not care as I was just slightly outside the return window

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Emily,

Thank you for writing a review! Your feedback is important to us, and we would like to address your concern with our products as well as our customer service. Our Member Services Team will email you within 48 hours to further assist you.

Best,
Dean

Thumbnail of user jamest2606
Virginia
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Soft, stylish, durable and fits amazing. Every time I go into my local store either for a purchase, window shopping or exchanging the staff is welcoming and extremely professional. After my first experience and purchase I've switched my entire work wardrobe over to Fabletics mens line. Just love your stuff.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi James,

Thank you for your amazing feedback! We're happy that you love the style and the quality of the items that you purchased. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!

Best,
Kim

Thumbnail of user jennifern1382
Virginia
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Fabletics did the right thing the other day by agreeing to replace the lost package that was reported to be delivered in June of this summer despite our porch camera not being able to confirm said delivery occurred. I still have major struggles with the website as it is not often very intuitive or user friendly- for example, when you go to initiate a return, the printing label does not automatically pop up as a printable. In fact... I am still searching for that shipping label so that I may complete my latest exchange because once again... their shorts sizes are so not true to form. So frustrating.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jennifer,

We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user kendras177
Canada
1 review
0 helpful votes
  • Send Message
August 2nd, 2022
Verified purchase

I would say I've had about 75-80% satisfaction with my clothing orders. They are very well made and great fabric however, some sizing has not always aligned.

I dislike the requirement to "skip" each month or you're billed for a 'member credit'. That's just not ethically right to me and I wish they'd do away with it.

Date of experience: August 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kendra,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and our sizing is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user kristal44
Canada
1 review
7 helpful votes
  • Send Message
December 5th, 2016

First time ever reviewing, but I'm seriously feeling defeated. I have endless clothes from this site that don't fit, refunding was impossible, so I've given 75% away to charity. I've been a member for a year, tried to cancel many times. Their phone has disconnected me, they pretend they can't hear me and hang-up, won't reply to my emails or engage on the website chat. I'm going to cancel my Credit Card as I think I'm out of options =(

Date of experience: December 5, 2016

Thumbnail of user geogeb
Arizona
1 review
0 helpful votes
  • Send Message
June 2nd, 2022
Verified purchase

I've waited 2 weeks to receive pants that did not fit - disappointing.
Update. I called and asked for a replacement, something larger, but Fabletics did not have it, so then I cancelled the order. I asked for the return sticker and was advised that was on the way. Same day my account is charged $49 or so, membership fee: apparently me taking advantage of the sale for a pair of $39 pants automatically signed me up for a $50 monthly subscription. And as I was cancelling the sale, I got charged the subscription a whole 8 days early. I cancel everything, returned everything, and I'll want all my money back, and hopefully I'll have nothing to do with Fabletics for the rest of this century!... and all I wanted was some stretchy pants...!

Tip for consumers:
Run! It's a scam!

Products used:
None: I'll stay as far away from Fabletics as possible

Service
Value
Shipping
Returns
Quality

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Geoge,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the fit of our products. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Thumbnail of user willw158
Ohio
1 review
0 helpful votes
  • Send Message
September 24th, 2021
Verified purchase

Purchased men's shorts (2 for $24). Sounds like a great deal, right? Wrong! In order to get the deal, you are required to signup for a "membership". This membership will automatically begin charging your card $50 a month and really doesn't get you much besides free shipping and the original promo. Not to mention it's a completely hidden charge. They will NOT provide refunds for these charges and their customer service SUCKS. Shipments have been 5-7 business days delayed from what they originally post. Quality of the clothes is at least respectable but nothing special.

Date of experience: September 24, 2021

Thumbnail of user andrews2663
Wisconsin
1 review
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

I've changed over my entire wardrobe from the mainstream brands (Nike, adidas, etc) to Fabletics and I can honestly say it's been a great move. Everything is good quality, properly priced and fits well. Glad I made the switch

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrew,

We are happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user kaitlink44
Ohio
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

I love how diverse the sizing is… Fabletics is so inclusive when it comes to plus sizes and they create amazing products with quality material that I know will last for a long time to come! Super satisfied customer and would definitely order from them again!

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kaitlin,

What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!

Best,
Mary

Thumbnail of user alishak23
Iowa
1 review
2 helpful votes
  • Send Message
September 16th, 2019

I rarely write online reviews, but this company is such a scam that I wanted to warn others to stay away! They rope you in with their "2 leggings for $24" if you join their VIP membership. What is not obvious upfront is that they will also charge you $49.95 per month after you subscribe for each month you don't purchase anything. Who the heck would willingly sign up for that?! My husband just noticed that for several months we had been charged $49.95 from Fabletics.com when I'd only ever placed 1 order. Today, I spent over an hour on the phone with customer service trying to get some of our money refunded. I was issued a partial refund, but it sounds like others haven't been so lucky. So... not only is the Fabletics company a total scam, but their customer service is inconsistent. Seriously, stay away!

Date of experience: September 13, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alisha,

Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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