• Bookmark

    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

Write a Review

Overview

Fabletics has a rating of 3.1 stars from 11,776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
See all photos
How would you rate Fabletics?

Reviews (11,776)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user alang1816
California
1 review
0 helpful votes
  • Send Message
December 13th, 2024
Verified purchase

Purchased items online to try sizing. Went to the store at Roosevelt field mall to return the items that didn't fit. Needed to exchange one item for another size. Was told to do a refund then purchase the new size.

After the return, was told I couldn't get the item at the same price because I had cancelled my membership already. The manager didn't seem interested so in keeping me as a customer at all.

I came for a size exchange and left with nothing. This was my first experience with fabletics and likely my last.

Date of experience: December 3, 2024

Thumbnail of user derrickl289
Missouri
1 review
0 helpful votes
  • Send Message
January 14th, 2025
Verified purchase

Supposed to get a 2nd pair with the order if you are available member so I joined and still only received 1. Not only that I started getting a monthly charge

Date of experience: January 4, 2025

Thumbnail of user cherylf1890
California
1 review
0 helpful votes
  • Send Message
January 11th, 2025
Verified purchase

The quality of the product is very nice. However I find the sizing to be a bit all over the place some med fit some smalls fit. Some mediums are huge. I seem to need to exchange alot which requires a trip to the local store. However the staff at the local Rosevilke Gslkeria are very avcommodating

Date of experience: January 1, 2025

Thumbnail of user nicolep2589
Florida
1 review
0 helpful votes
  • Send Message
December 11th, 2024
Verified purchase

Fabletics is not for me. Why would sale items still be one VIP credit, why would I use something I paid $70 for on an item that's now half that. The leggings constantly fall down. I wasn't pleased with anything I bought. Not for me.

Date of experience: December 1, 2024

Thumbnail of user kelleym397
Illinois
1 review
0 helpful votes
  • Send Message
January 15th, 2025
Verified purchase

Service and ordering was easy and nice. The products are way over priced, not worth the money unless you are a new member and qualify for one of their sales specials.

Date of experience: January 5, 2025

Thumbnail of user melindat286
Virginia
1 review
0 helpful votes
  • Send Message
December 11th, 2024
Verified purchase

After placing my initial order, I honestly liked the product. When I tried to order some items for my brother they are never in stock and then I get misleading emails saying I have been granted 80% off when in fact I do not and again the items are not instock. I think I will be cancelling my membership for this reasaon

Date of experience: December 1, 2024

Thumbnail of user justint1518
Illinois
1 review
0 helpful votes
  • Send Message
December 12th, 2024
Verified purchase

Never received my package. It was delivered but the mail carrier left it outside, didn't bother to ring the bell to notify anyone and the package was stolen. Tried to file a claim with the mail carrier and contact support from fabletics. Asked for a reshipment and never received it or a refund. So not only did I not receive my item but I lost money too.

Date of experience: December 2, 2024

Thumbnail of user stephenm4867
Georgia
1 review
0 helpful votes
  • Send Message
December 11th, 2024
Verified purchase

The web site never showed me the "skip" button until the window to skip had closed. I had to call to get the skip accomplished and it quickly got to the point that it wasn't worth the effort. In my opinion the whole thing is a scam to rob people of their money because they will forget to go to the site. Or they just won't want to call. The whole reason I shop online is to avoid dealing with people. On the phone or in person. Then to add insult to injury the $#*!er I had to deal with barely spoke English. But I wanted to be done with the whole thing so badly I stuck out the phone call. So Fabletics can keep their damn e-mails and leave me alone.

Date of experience: December 1, 2024

Thumbnail of user nancyk3368
California
1 review
0 helpful votes
  • Send Message
January 12th, 2025
Verified purchase

I joined the Fabletics Club at a conference & was told that I would receive a reminder email each month & I did for the 1st month but the 2nd month I got an email saying I "accepted" that month which i did not intend to. I called & they did give me a one time "reversal" & told me I should put on my calendar a date to go in & decline each month - Way too much work - would prefer to cancel

Date of experience: January 2, 2025

Thumbnail of user michaelr10537
Florida
1 review
0 helpful votes
  • Send Message
December 11th, 2024
Verified purchase

I love Fabletics shorts. They fit well BUT I am NOT a fan of the VIP program. I want to buy when I want to buy. That is not always monthly and the charge per month is very high. The outlet where it is not necessary to be VIP has great stuff but not the full array of items in the store. I will continue to use the outlet at my discretion but store shopping is no deal

Date of experience: December 1, 2024

Thumbnail of user tarac812
California
1 review
0 helpful votes
  • Send Message
December 11th, 2024
Verified purchase

I placed an order on 10/24/24. After 3 weeks of not receiving my package I reached out. They no longer have a chat line and no one returned my email. I contacted Fabletics again on11/25/24. They told me then that they had shipped my package back because they were out of stock. It made no sense because if there was something to be mailed back it existed. Also I ordered many items. Were they all out of stock? They offered me a store credit after holding my money for 32 days knowing they were never going to fulfill the order. They then agreed to credit my card back as if they were doing me a favor. I've been a customer for a long time and their customer service has fallen by the wayside. Had I not called I guess I would have never received my purchases and they would have held on to my money.

Date of experience: November 25, 2024

Thumbnail of user jonc1177
Minnesota
1 review
0 helpful votes
  • Send Message
December 14th, 2024
Verified purchase

Purchased a space in the lot, but when I arrived, there was not 1 single space remaining, and there was also another vehicle that was driving around looking for a spot. Not sure how it works with it saying that a spot is guaranteed, yet none were available.

Date of experience: November 23, 2024

Thumbnail of user glendonm7
New York
1 review
0 helpful votes
  • Send Message
January 14th, 2025
Verified purchase

I've been quite surprised at the quality and durability of my purchases. Just wish the app was more user friendly... Has some bugs and wonkiness during searches and filters.

Date of experience: January 4, 2025

Thumbnail of user jamesy1806
Florida
1 review
0 helpful votes
  • Send Message
December 12th, 2024
Verified purchase

I buy Fabletics like I pay my bills. The fit, quality, fabric is beyond belief. Every day I start my workouts at 3am-5am, go to work until 5-6pm. So imagine my ethics in the gym! I wear nothing but Fabletics when I'm out, my body and clothing is like an advertisement! And I'm happy to do it.

Date of experience: December 2, 2024

Thumbnail of user miyam26
Minnesota
1 review
0 helpful votes
  • Send Message
January 14th, 2025
Verified purchase

Great company. I like options of cleaning out the closet for credit via thredup. Just another reason like the company. Recycle and reuse clothing in the best possible way.

Date of experience: January 4, 2025

Thumbnail of user sarahb4979
New York
1 review
0 helpful votes
  • Send Message
December 11th, 2024
Verified purchase

One of the pants I ordered was pilling after own use. I asked for a replacement but they wouldn't allow it until I sent my original back. However, it was out of stock one and they could not guarantee I could get a replacement if I sent it back and it went out of stock

Date of experience: December 1, 2024

Thumbnail of user josephd2872
New York
1 review
0 helpful votes
  • Send Message
January 13th, 2025
Verified purchase
• Updated review

I find Fabletics to be one of the best online sites to purchase workout gear. They are very comfortable, true to size and the ordered items arrive quickly.
I highly recommend Fabletics!

Date of experience: January 3, 2025

Great Shorts
August 14th, 2024
Verified purchase
• Previous review

The shorts fit very comfortably and are great for the gym. The liner doesn't "bunch" up. They are a great workout shorts that are very stylish.

Date of experience: August 4, 2024

Thumbnail of user deettes6
Wisconsin
1 review
0 helpful votes
  • Send Message
January 15th, 2025
Verified purchase

I heard so many amazing things about the leggings. They are a much better quality than the cheaper brands but I can not say they are more comfortable.

Date of experience: January 5, 2025

Thumbnail of user katherinej1069
New York
1 review
0 helpful votes
  • Send Message
January 11th, 2025
Verified purchase

Over the last 6 years, I've been a Fabletics customer. The leggings used to last for YEARS, now they pill, rip, and fade. They are also now VERY transparent. The material is thinner, rough, and not as durable for an active lifestyle. The sizing is changing and everything is running smaller. The leggings I've purchased over the last few months developed pilling, holes, and faded after ONE wash. They are see through and a more scratchy rough material. I am cancelling my membership and starting to explore other brands. Fabletics felt like affordable luxury (still have leggings and jackets from 5 years ago that look so NEW people stop and ask where I purchased them. They are no longer available I tell them, because the jacket styles are gone like the Amara hooded jacket and the other half mesh full zip jackets I still LOVE, the leggings are now poor quality so I cannot recommend.) Now Fabletics feels like shopping at Shein. They focused on fast fashion and quantity of styles. Before, they prioritized durability and quality of their styles. The difference is apparent. I will not support fast fashion. I will pay more for quality items, gladly. Fabletics is great for teens and college kids now. Also, tags rip off when you try on an item, making it non-returnable. Correct this tag placement, PLEASE!

Date of experience: January 1, 2025

Thumbnail of user richc700
Virginia
1 review
0 helpful votes
  • Send Message
January 11th, 2025
Verified purchase

Quality is good and everything is comfortable but we really need more color options. I'll buy again, but I end up holding onto credits hoping for more options.

Date of experience: January 1, 2025

Thumbnail of user glinysb
Florida
1 review
0 helpful votes
  • Send Message
January 11th, 2025
Verified purchase

I love all the items, however, I need to return one of the shirts (for a smaller size) and it is not showing up on my order so I am unable to return it

Date of experience: January 1, 2025

Thumbnail of user jozmondb
Virginia
1 review
0 helpful votes
  • Send Message
December 11th, 2024
Verified purchase

I unsubscribed and ended with fable-tics WEEKS ago. If I continue to get emails i will be getting legal representation to file a lawsuit. I have video evidence of me unsubscribing but yet still continuing to get emails from fable-tics like this one.

Date of experience: December 1, 2024

Thumbnail of user kirstenk134
North Carolina
1 review
0 helpful votes
  • Send Message
November 27th, 2024
Verified purchase

Spent a bunch of time on the site deciding what I wanted. Placed a big order. After placing the order was sent a message that some of the stuff was no longer in stock. Then I never even got the order. Had to call 3 weeks later to get all my money back. Just placed another order, and I never received a confirmation e mail. I don't even no if you guys are sending it to me, or if you even got the order.

Value
Shipping
Quality

Date of experience: November 17, 2024

Thumbnail of user pamc1755
Georgia
1 review
0 helpful votes
  • Send Message
January 12th, 2025
Verified purchase

I'm very pleased with the quality of the products I received and I didn't have to wait long for them to be delivered.

Date of experience: January 2, 2025

Thumbnail of user andiek7
Oregon
1 review
0 helpful votes
  • Send Message
January 14th, 2025
Verified purchase

I purchased 3 pairs of scrubs. None of them fit right, I requested to exchange one pair and never got the exchange. I returned all 3 pairs back and was only refunded for $45.

Date of experience: January 4, 2025

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

How do I know I can trust these reviews about Fabletics?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fabletics?