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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,384
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user juliec2140
New Hampshire
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Love the products but the website is horrible...pages often don't load without performing a reload, pages don't fully load, incorrect responses when options are picked. I'm close to cancelling because it is just too frustrating. I would have purchased more but continually give up in frustration.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julie,

Thank you for taking the time to leave a review. We apologize if you experienced some website technical difficulties and we are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user briand2096
New York
1 review
3 helpful votes
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January 2nd, 2023
Verified purchase

Off the mobile website. I was offered what seemed to be a very innocent offer. Like many other company's they wanted my email address in order to unlock savings on my first purchase.
After noticing strange charges on my debit card account. I realized I had actually signed up for a subscription membership that was about $50/month. I can't imagine how the subscription offer would be of any use to anyone other than Fabletics. It's an awful deal anyway, regardless of the deceptive way it was encouraged.

Date of experience: January 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brian,

Thank you for sharing your experience with the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user nicolet222
Louisiana
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

Products good. They get you though with pulling money every month. It's a membership. One that I did not want. Obviously after not buying something for months you would think someone would contact rather than continuing in my eyes take money!

Date of experience: October 1, 2019

Thumbnail of user sammys132
Colorado
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

I loved the quality of Fabletics when I started buying it a few years ago. Now none of the bras fit at all. Very rarely do I get an order that fits properly like it's not made in China and cheap. I am planning on discontinuing my membership at this point. Disappointed but there are a lot of other nice workout clothes out there that fit much better.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Sammy,

We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user deana242
Texas
1 review
1 helpful vote
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January 3rd, 2023
Verified purchase

Using the app was the worst experience. Would crash every few minutes.
The clothes were never as cute as pictured. Did not stretch well. Rode down while working out. Not sized the same. And started fraying after 2 washes. Overall, not worth it. I did the VIP thing for several months plus ordered several other outfits just so I could try a bit of each style. Not happy.

Date of experience: January 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dean,

Thank you for writing a review! Your feedback about our mobile app is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

Thumbnail of user nicolea1069
Ohio
2 reviews
2 helpful votes
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March 19th, 2022
Verified purchase

I absolutely love the products. My unsatisfactory review rating is about the VIP membership. It states you can skip whenever you want (providing it's before the monthly charge happens) but I have tried twice & neither time was the "slip this month" button operational. I will probably cancel Ash together because it doesn't work like it should & I just won't pay full price. Disappointed!

Date of experience: March 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nicole,

Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member’s needs as much as possible so we will be reaching out to you immediately for further assistance.

Best,
Jane

Thumbnail of user alexiss436
Illinois
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Every single package takes years to get to you. It did NOT use to be this way when I was paying LESS money. I've been a member since the beginning and love the products. It's unfortunate to see such a great company invest in bad resources

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alexis,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the shipping time frame.  Our Member Services Team will contact you right away.  

Best,
Allison

Thumbnail of user deank315
California
1 review
4 helpful votes
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January 4th, 2023
Verified purchase

Somehow they've signed me up for a "subscription" to their products and started charging approximately $60 per month. When I investigated I found that apparently I had given consent for this somewhere in my initial encounter with Fabletics. However, I would NOT be signing on for a subscription like this. Who buys athletic apparel every month?! I think the website and process to buy something is tricky to navigate; deceptive. Beware!

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dean,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user davidr3965
Oregon
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

Ordered 2 workout shirts using my member credits. The tracking was all over the place, and ultimately took just shy of a month to get delivered. Upon delivery the first thing that fell out of the package when I opened it was a warning that these products could contain lead. No doubt in my mind I'll be returning.

Service
Value
Shipping

Date of experience: October 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello David,

We sincerely appreciate the feedback you shared! Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user cynthiam908
California
1 review
1 helpful vote
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October 1st, 2020
Verified purchase

This last time I ordered from fabletics, they used a new shipping partner and my stuff basically sat somewhere in a warehouse for more than three weeks, not moving or transferring to a delivery service. It was incredibly annoying because this isn't the first time something goes wrong with fabletics. I've previously ordered from them only to get an email a week later letting me know that they oversold an item. (Has happened more than once) Fabletics seriously needs to get their stuff together.

Date of experience: October 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Cynthia.

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user miriamt17
Massachusetts
1 review
3 helpful votes
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July 29th, 2019

Ordered over 4 weeks ago - finally got through to customer service (don't bother trying to use the chat feature - you'll only get through after calling and asking for an operator) and their advice? I should probably try calling FedEx (and they gave me a tracking # that confirmed twice - yet it doesn't seem to match to any package in existence). I don't understand how I am now the one responsible for tracking down my order? Even better - the other option I was given was that they could reship my order, but they only have 1 of the 5 things I ordered in stock -- or I can wait until the 1st of the month when they should probably get more stock in. Sincerely disappointed and still have no idea where my order is.

Date of experience: July 29, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Miriam,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user pollyb6
GB
1 review
8 helpful votes
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July 8th, 2016

I have been skipping religiously for the last 6 months, until I went on holiday last week. I came back to £44 deducted from my account.

I was then stuck on the phone for 40 minutes to two different American ladies (they sounded the same & almost robotic?!) for them to finally agree to credit my money back after explaining that it was my 'first time' of forgetting to skip. Excuse me?! I am pretty sure this is MY money and you have no right to take £44 from my account when I certainly do not plan on spending it with you. However this takes up to 8 days (great). I'm wondering whether it'll even arrive!

Date of experience: July 8, 2016

Thumbnail of user amandab72
Guernsey
1 review
19 helpful votes
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March 16th, 2015

For goodness sake! Reading the reviews, you would think that Fabletics was an evil, puppy killing empire set on world domination. I have had months of very positive experience using the site and bought some great outfits. Right from the start I knew exactly what I had signed up for as I had read the small print and made sure that I knew what would be happening. If you don't want to spend any money, you skip the month, which is quick and easy to do, and that's it. They make it very clear how to unsubscribe, but I haven't bothered because the clothes are very good value and great quality. I don't see the problem.

Tip for consumers:
Read the small print.

Service
Value
Shipping
Quality

Date of experience: March 15, 2015

Thumbnail of user carolyne128
Illinois
1 review
0 helpful votes
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October 1st, 2020
Verified purchase

I've been a member of fabletics for years. Always quality product and a price point lower than other higher end fitness brands. The whole "skip the month" thing is kind of annoying, but it's worth it. I feel like more success would be had without that. It seems like the old "get 15 records for $1" clubs of old. I see how that could turn some off.

Date of experience: October 1, 2020

Thumbnail of user nicoleb2351
California
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

I had an issue getting a refund for my credits after an in store return. The process took months to resolve and many many attempts at contacting customer service support via telephone, chat and email.

Date of experience: March 7, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Nicole,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about refunds is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user ambrosios1
Texas
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

The employees in the store were extremely helpful and did all they could to help me. I was in the market for a jacket and the size fit me well everywhere except the length. Unfortunately, your company doesn't make tall sizes and that's what I need. If you make tall sizes in the future, perhaps I'll be able to buy more of your product.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Ambrosio,

We appreciate the feedback you shared regarding the selections we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user jenniferd2576
South Carolina
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

My daughter signed up and we have tried several times to discontinue as she no longer needs monthly subscription. It is impossible to cancel. Feels very intentional and deceptive on behalf of fabletics. Very disappointed

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user frankp1288
Georgia
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

They have many styles that look cool but items are poor quality and over-priced. Everything falls apart very quickly.
Additionally, they frequently run out of the most common sizes in anything that's desirable, so it's difficult to actually find something you want.
Finally, the VIP points are an absolute joke. They cost $50/month but then they don't have anything worth $50 you can redeem. It's a complete scam. They also leave you in a spot where you can't cancel without cashing in all the points you purchased first.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Frank,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user joeld333
Maine
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Aside from the not so great fitting of your products. You now plastered a large obese female on your site. She has her own line of diabetes workout wear? Disgusting. Pathetic. And now cancelled. Huh-bye

Date of experience: January 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joel,

We regretfully note that we have received your comments regarding the fit of our products. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user alexc731
Illinois
1 review
1 helpful vote
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September 1st, 2020
Verified purchase

I ordered another pair of the men's Franchise shorts. Size is great (I'm 5'8', 155 lbs), fit is good, love the compression pocket for my phone and also the smaller right side inner pocket that stabilizes your phone while walking. I have two pairs and wear them everywhere: gym, run, walk, lacrosse practice, day drinking, date night. Love them and will probably order more.

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Alex,

Thank you for sharing your positive feedback! This motivates us to do more and we promise to keep our standard in quality and fit just for you!

Best,
Nelle

Thumbnail of user joep1559
New York
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Did not know about the "so called fine print membership ", I thought I was making a one time purchase and they end up charging me 54.00 a month, been disputing this for a few months and will continue to do so, I'm a regular customer who just wanted a pair of their clothes, unless you plan on buying a lot of clothes I would not recommend

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joe,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user mrd273
California
1 review
0 helpful votes
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August 8th, 2022

My daughter bought workout gear at Fabletics and talked me into trying it. Their sizes are all over the place! One size would be too small and the next would be too big. It's a hassle to return and try again, but they are so expensive that you can't just forget about it! I found similar quality and cheaper prices on Amazon! It's also a 'hard sell' cancellation process, too!

Date of experience: August 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Ross,

Thank you for providing feedback regarding our sizing! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user nates145
Washington
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I really liked a couple pants they had but their stock was always out for any size/style I wanted. Tried on five pairs of shorts but they were way too short. Lastly the membership is a stupid outdated idea. It's 2022 we don't need another subscription that's a pain to cancel and of no value. Cancelled my membership but still paid the $55 for a lost credit!

Products used:
Jogger pants

Service
Value
Shipping
Returns
Quality

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nathaniel,

Thank you for taking the time to leave a review. Your feedback about our selections and our VIP membership is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user antriciak
California
1 review
0 helpful votes
  • Send Message
September 4th, 2022
Verified purchase

I love all my outfits! They're stylish and comfy and make me excited to go workout I just wish that shopping in the site in mobile was more user-friendly. I don't like that after clicking one item, when you back, you're take. To the top of the page rather than where you left off. With such a large variety to choose from on the site, this quickly became quite annoying.

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Antricia,

We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!

Best,
Tina

Thumbnail of user danielb2588
Alaska
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

Normally I don't get that excited when it comes to workout clothing but Fabletics did amazing! The quality of their items, and comfort makes it well worth the cost. I've enjoyed every second of wearing both my shorts and the 24/7 shirt they provided comfort while working out. Although this brand could be a little less expensive I'd still pay full price for their product. Again an amazing job giving comfort, and quality to workout clothing!

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Daniel,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Tina

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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