Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Fabletics is a complete scam. Products are of poor quality and if you do not purchase their crap product or forget to skip the cycle you automatically get charged $49.95. The products never change, basically you are have to purchase the same crappy product over and over again just in a different color. For the price and quality go to Marshals, TJ Maxx, Nordstrom Rack or any other discount store where you can purchase a quality outfit and for less. Just check out Fabletics from month to month and you can see that their products are always the same. When you are a member and log in the prices change as does the availability of products. This company is a total scam after your first $25 outfit cancel your account immediately otherwise you'll be obligated to purchase crap.
Date of experience: September 30, 2014
The way member credits work don't feel super great a lot of times. For instance, I would like to get some of the underwear options using member credits. However the value on them is in the teens which makes it feel like a waste since the credit costs about $50. I wish there were two packs of underwear or similarly low priced items that member credits could be used on.
Date of experience: February 15, 2022
I've been trying to cancel my subscription. It's almost impossible. Especially if based outside of America. You'll have to cancel your bank account and change banks to succeed in getting this leech off your back.
Tip for consumers:
Don’t
Date of experience: May 13, 2022
I saw on the website a 2 for 24 deal so obviously I took it, without the knowledge I would be signed up for a 50 dollar a month membership that pretty much evens out the deals they give you with a ridiculous membership price. On top of that I tried to cancel my membership the first time I saw the charge, and thought I did, but for the next few months I was still getting charged. Horrible customer service as well
Date of experience: September 4, 2022
Hello Gavin,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about membership Our Member Services Team will reach out to you right away.
Best,
Allison
I ordered two new pairs of shorts from you guys a few weeks back. I was very excited to receive them at such a great deal. Unfortunately, I never received my order despite a guarantee that they arrived. I will not be shopping from Fabletics again and I will tell all my friends to not shop there either.
Date of experience: November 1, 2022
Hello Jake,
Thank you for sharing your experience with the order that you have not received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Fabletics products have exceptional quality at a fair price. The site is fairly easy to navigate however, I did have difficulty figuring out how to skip a month. I don't like how you have to scroll down and re-enter "skip". I love the wide range of colours but wish you offered knee length shorts and dark brown leggings
Date of experience: August 1, 2022
Hello Renee,
Thanks for sending your review! Your feedback regarding the 'Skip the Month' option is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I cancelled my order ask for a refund to my credit card and still no refund or reply? I did not want to get hooked into a monthly charge over twice my cable bill monthly price. Don't get caught in the trap, they are really good sending you more messages, just not answering questions or replying to requests.
Date of experience: January 1, 2023
Hello Michael,
Thank you for your review. Our Member Services Team will contact you right away to address your refund concern.
Best,
Renz
I am a first time customer. I haven't received my order. The estimated delivery date I received with my tracking number (which was originally 12 business days after placing my order) was pushed back 3 weeks. My order is now scheduled to arrive one week after the longest possible estimate for my area that the websites lists, which is 30 days. I admit I get frustrated by businesses not upholding their own guarantees so this was a reason enough for me to cancel my VIP membership. I also feel that 5 weeks for delivery on a system that has you placing orders every 4 weeks is a bit unreasonable. The way the program is set up would have me purchasing 2-3 orders before even receiving my first order. (I know I can skip a month... not the point. That just leaves the responsibility on the customer) Im not sure if I even like the product yet. Strange.
Date of experience: June 12, 2020
Hello Colleen,
Thank you for bringing this to our attention! We are sorry to hear if you ran into some shipping issues. We value your feedback, so our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Product is very nice, however I personally had an awful experience dealing with customer service that is not located in US and they all had horrible attitudes. I will not be shopping this company again.
Date of experience: May 1, 2023
Hello Bata,
Thank you for providing feedback about your shopping experience with us. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I am very happy with my entire Fabletics experience. Unfortunately I am also experiencing the affects of the current inflation and have to cut the extras for awhile. Keep rocking it out, I'll be back!
Date of experience: December 1, 2022
Hello Wendy,
We really appreciate the review. We value the comments you made regarding the website and are delighted that you are enjoying your shopping. We look forward to hearing from you in the future!
Best,
Lia
We've loved almost everything we've bought from Fabletics, and on the rare occasion something doesn't fit or work for any reason, the return process has been very smooth and the customer support is incredibly helpful.
Date of experience: November 11, 2022
Hello Sharleen,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
This service is a SCAM! We tried the subscription for our first outfit and the clothes are okay, but then you are inducted into the $49 a month "membership fee". What do you get for your $49 per month? The privilege of ordering from Fabletics and nothing more. If you forget to cancel you are charged this fee anyways. I would rather save that "membership fee" and go shopping at Lulu Lemon!
Tip for consumers:
The shipping took a long time after ordering. The company has your money for a couple weeks before sending you your product. I don't know how anyone can justify paying $49 monthly for the privilege of shopping on a website. Crazy SCAM!
Date of experience: February 2, 2015
I used to love my membership and felt the value that came from Fabletics. I feel like the quality the last few months has not been as good as in the past. But, mostly….the clothing is becoming to trendy to where it isn't realistic to working out…just going out to look athletic. I miss the basic leggings that would stay out while I worked out. Now….they have weird zippers and other features that are not ideal for working out.
Date of experience: April 1, 2023
Hello Kimmie,
Thank you for the feedback about your experience with the products you got from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
This company is a scam. They trick you into becoming a VIP member and will charge £44 a month. All this does is give you a discount on their clothing. Beware. If you have bought ANYTHING from them in the past please carefully review your bank account and check they have not been charging you monthly. I feel so angry and embarrassed that I have fallen for this con of a company.
Date of experience: May 11, 2019
Hello Siobhan,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I have tried to cancel and ship my membership multiple times and you continue to with drawl money. I'm tired of having to call every month to get this straightened up. I have told all my friends to spread the word about your shady business practices. Once i get this resolved i will never join this again and I would not ever suggest for anyone to try it. It is a scam.
Date of experience: August 1, 2020
Hello Lynda,
Thank you for writing a review! We are sad to hear if you're thinking of canceling your account. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
If I could give this company a 0 star I would. They have charged my card multiple times without my knowledge even after several calls, live chats, and twitter posts attempting to get my account closed and credit card information deleted. Then instead of giving me a refund as I should get, I had to fight for weeks to get the refund I deserved because they insisted that I needed store credit.
Date of experience: June 18, 2019
Hello Morgan,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I bought a couple of tops that were average quality. Unknowingly I signed up for a membership - very deceptive. I was charged 49.95 for three months. When I tried to chat online with them, they said they had to get someone else to help me and never responded again. One giant headache. I called and they said they can't refund me the $150 they basically stole from me. I will never shop there again and will tell everyone I know about my story. Shame on you Kate Hudson. Bad brand. I contacted my bank to demand my money back.
Date of experience: June 11, 2019
Hello Renee,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I tried to exchange an item and after getting message saying it was on its way they called again to say it had been cancelled, with no explanation or no attempt to correct the issue. I had to beg them to put me on a list to tell me when the item came back in stock, which they said they would but they didn't. Their online chat system didn't work at all.
Date of experience: July 7, 2019
Hello Sarah,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
The customer support is horrible. I talked to a rep on the phone and he just plain out laughed at my situation. Then I took it to chat, the rep just left the chat without saying anything. There is 0 care in the company. They just want your money and build good relationships with celebrities. Such a horrible company overall.
Date of experience: August 20, 2020
Hello Tina,
Thank you for writing a review! We are sorry for the negative experience you have encountered with our Member Services team. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
The Fabletics site always makes my purchasing experience a pleasure. It is easy to navigate, and if I am having trouble making up my mind, they save the items in my cart and remind me that they are there.
Date of experience: September 12, 2019
Hello Cathy,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,
Ivy
I blame myself for not paying attention. Bought a pair of pants two years ago never bought another thing. Without realizing it they enrolled me in a subscription service for $49.00 a month. I've been paying that for two years. Never received coupons or deals. Called them and cancelled it. They are refunding me only $600 dollars of the $1200 they screwed me out of. Don't do business with them. Products are also substandard!
Date of experience: December 20, 2020
Hello Diane,
Thank you for writing a review regarding our VIP Membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I joined Fabletics during the pandemic as I no longer had use for my other clothing subscription working from home but still wanted to be cute while also comfortable! But even after going back to the office I've kept up my subscription! Every piece I've gotten from Fabletics has been THE BEST workout gear in quality, style, and performance. I felt I was going out on a limb ordering shoes, but like the clothing they are now my favorite! The most comfortable pair of shoes I own. Highly recommend!
Date of experience: November 30, 2021
Hello Heather,
Thank you for your lovely review! Your awesome review made us happy. We strive to provide stylish, and quality items and we are glad to hear that you are satisfied.
Best,
Jane
When you have a 1000 1 star reviews saying this company is a scam, then you kinda have to see that something is wrong here. When you make your first purchase you are signed up for the vip membership and then they continue to charge your card $49.95 each month. You have to call and speak to someone in INDIA to cancel. Hope i don't see any new charges next month... guess i'll be getting a new credit card. SCUMBAGS.
Date of experience: September 1, 2018
Hello Holly,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I have purchased from Fabletics for quite a while. I love seeing bodies of all sizes in the outfits and seeing people who look like me in the outfits really helps me feel more confident when placing my order. I don't always enjoy working out and having cute matching outfits to wear makes me feel better while working out. I have never received a product that was not excellent quality, including my yoga mat!
Date of experience: April 1, 2023
Hello Jennifer,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide the best styles and quality for women of all sizes. Come back and check us out soon. Have a great day!
Best regards,
Chad
This is my go to brand for clothes. These clothing items are high quality and with hold the rest of wear and time. They wash up great! It says no fabric softener. I have used it and it has stained some items so be careful with fabric softener. The customer service at the MOA store is wonderful. The customer service with the online is good but very slow process for mailing returns or exchanges back to the warehouse.
Date of experience: January 1, 2023
Hello Alyssa,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Rob,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our member services team will get in touch with you right away. Thanks!
Best,
Renz