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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    845
  • Value
    852
  • Shipping
    830
  • Returns
    594
  • Quality
    811

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,730
Neutral
279
Negative
1,258
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user ashleighf35
Pennsylvania
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I have a pretty large Fabletics collection at this point, and I've never been disappointed with quality. The ONE isolated time I did receive something with a makeup stain, it was immediately replaced for me at no charge for the return shipping. I just love this brand and will be a lifelong supporter!

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashleigh,

Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!

Best,
Mary

Thumbnail of user brittanym518
California
1 review
0 helpful votes
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February 3rd, 2022
Verified purchase

I was sold on trying out Fabletics because of the sale they were offering. The product is wonderful and high quality. I decided to cancel my membership because I don't need new workout gear every month (I mean really, who does right?), and the customer service rep made it really easy to cancel.

Date of experience: February 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brittany,

Happy to hear that your concern was taken care of! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user mitsuruc
North Carolina
1 review
2 helpful votes
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June 12th, 2019

Customer service does not really exist. Placed on hold indefinitely on the online chat and over 30 minutes hold to cancel membership. Their shipping and order processing times are pretty ridiculous considering the competitors they have and their clothing is so-so for the price. Not worth the hassle to purchase sub par products.

Tip for consumers:
If you are looking for high quality pants, Lululemon and Victorias secrets are much better for the price and service quality.

Products used:
Mila pocket and mesh leggings

Service
Value
Shipping
Returns
Quality

Date of experience: June 10, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Mitsuru,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user benn536
Illinois
1 review
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

They lock your credit card in and won't let you delete it and if you forget to go cancel the "membership" between the 1st and 5th of the month you're automatically charged $60.
I did not sign up for it in the first place and suddenly saw a $60 charge. Makes no sense

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Ben,

We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user staceyk192
New York
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Not sure why i continue my 'membership' here. The items ive gotten have been nice - but your sport bra's just dont ever fit right. The last outfit i got - the top was described as a bra - but it offered absolutely no support at all - so its not really a bra - but a top.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stacey,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user dedey
Arkansas
1 review
0 helpful votes
  • Send Message
July 7th, 2019
Verified purchase

I've ordered leggings and one top. The leggings were great quality, the top ran quite large. I do struggle to make the top work. What I dislike is, even I return they will provide a credit. The problem with the credit is that you have to use it on regular price items and cannot combine with any deals, discounts, or sale items. So MY money cannot be spent the way I would like it to...

Date of experience: July 4, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello DeDe,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user amberl676
California
3 reviews
0 helpful votes
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March 1st, 2023
Verified purchase

I've been using Fabletics for a few years and used to really enjoy the leggings. I've never liked any other item, including bras, shirts, shoes, and bags, finding them to be of low quality fabric or build. Over the last year, the quality of the leggings has also gone down. The sizing is always way off and the fabrics keep getting thinner. Lately i find they fit more like the leggings at a cheap department store instead of a high-end athletic company. I have canceled my subscription

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Amber,

Thank you for providing feedback about your experience with the products you got from us! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user anitaa127
Washington
2 reviews
0 helpful votes
  • Send Message
July 1st, 2020
Verified purchase

I've loved every pair of legging and capris. I did buy a pair that had no phone pocket which was very unfortunate. But oh man do they fit great and are incredibly comfortable.
I will say tho the reason for only 4 stars is none of the sports bras or tanks fit right. Its all made for small chested women. And that I am not.

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Anita,

Thank you for sharing your feedback regarding the size of your purchase. We value your feedback so, our Member Services team will be in touch with 24-48 hours to assist you further.

Best,
Nelle

Thumbnail of user curtiss383
Canada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

As a male the selection and monthly drops sre pretty limited and disappointing. There's nothing special about the designs, and most of all, the price increase for your monthly credit just isn't worth it (depending on item). I can't justify a shirt or shorts for $60, Im in Canada so my credit is more,. You're better off paying for the item via card. I've been a "VIP" for over a year and the only time I've benefitted was the day I signed up and had access to whatever VIP pricing sale was at the time. On a positive note the items I have purchased are decent quality and comfy.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Curtis,

Thank you for sharing your experience with the monthly member credit and the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user davidz659
Mexico
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

The first pants I bought where slimmer and tighter from the bottom. Now you are just making them straight and loose and they fit like regular boring pants. Also I've ordered several pants at the same time and one varies too much from the other, meaning that your quality control is very loose.

Date of experience: November 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello David,

We are sorry to hear if you are unhappy with our sizing. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user erice125
Washington
1 review
5 helpful votes
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December 20th, 2018

My wife thought she was buying pants. One of the pants had a hole in it out of the package. Got charged $50 for a "membership" that she received nothing for. Horrible cheap product, predatory billing practices. Avoid at all costs.

Date of experience: December 17, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Eric,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user ojiugoo1
Canada
1 review
0 helpful votes
  • Send Message
October 4th, 2022
Verified purchase

The biker shorts have an amazing fit and I'm glad both full lengths and shorts have pockets. I only wish the full length bottom will stay put. This is a problem for most sport gear the keep sliding off my waist.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ojiugo,

Thanks for sending your review! Your feedback about our product style and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user bekar6
Massachusetts
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Most of my packages have been lost and every time I reach out to customer service I get different responses on what to do. Any requests that get sent to a "manager" never get followed up on. I'm done with Fabletics.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Beka,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user meganl257
Texas
1 review
1 helpful vote
  • Send Message
February 5th, 2021

I bought three items on January 4th and still haven't received them so I complained and got a refund and ordered more leggings and have not received them and am afraid I won't! If you have this many issues with your shipping provider maybe get a different one! Paying for something and never getting it is a scam!

Service
Shipping

Date of experience: February 5, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Megan,

Thank you for writing a review! We would love to assist you further with the concern you had with the order you did not receive. A representative from our Member Services Team will email you within 48 hours.

Best,
Dean

Thumbnail of user dorac65
Illinois
1 review
0 helpful votes
  • Send Message
November 1st, 2021
Verified purchase

Product that I purchased didn't fit right. Sports bra I purchased had good coverage but the shoulder straps were too long. Tried a medium but not very good coverage. I couldn't return or exchange for a different size. If products can't be exchanged, then maybe you should let your customers know BEFORE they check-out.

Date of experience: November 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dora,

Thank you for writing a review! We are sorry to hear if you are unhappy with our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user tranitai
Texas
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

I like to get the most for my money, so I wait until there's a sale a normally I would buy matching sets. Lately while trying to pick matching sets they are always unavailable or sold out especially in size medium.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tranita,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user lilyl92
California
1 review
0 helpful votes
  • Send Message
May 28th, 2020

I got a good deal (2 leggings for $24) and so far I am satisfied with the product. The fabric has good quality. I would not recommend the VIP to people like me who forgets about it and gets money charged.

Date of experience: May 28, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Linwei,

Thank you for writing a review! We are happy to hear that you are satisfied with our products. We appreciate your feedback regarding our VIP Membership works. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user emmal331
California
1 review
0 helpful votes
  • Send Message
July 27th, 2021

I originally joined Fabletics for the 2 for $24 (as probably many do). While I enjoy the actual products, they charge around $50 a month for 1 VIP credit. You can use this VIP credit on anything in the store which means that you can spend $50 on a $65 item OR you can spend $50 on a $30 item. It doesn't make sense. If you try to maximize savings and add sale or clearance items to your cart, they STILL charge 1 VIP credit and any coupons you have will be taken off the full price instead of the sale price.
Lord forbid you forget to skip within the first 5 days of the month? Oh well. $50 charge for you.
It's taken me a year to cancel because they didn't have a way to cancel online until recently. I would call in the middle of the day for the line to say there's no one available and to call back later.
Also, sizing is small. The two pairs of leggings I ordered were see through.

Tip for consumers:
Cancel right after the 2 for $24

Products used:
Leggings

Value
Shipping
Quality

Date of experience: July 27, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emma,

Thanks for sharing your overall experience with us! We deeply value your business with Fabletics. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user lindal1030
California
1 review
1 helpful vote
  • Send Message
November 9th, 2019
Verified purchase

Some of the new pants seem to fit smaller from the other items I had purchased before. I had to return and exchange for the next size. However, Maj pants seem to run bigger. It's disappointing when you send me an email a week later after I processed the exchange online that the Leah oversize jacket was out of stock. It takes 2 weeks to receive a return exchange.

Date of experience: November 6, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Linda,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best
Ivy

Thumbnail of user kaileyw10
Texas
1 review
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

They don't explain the monthly charge of over $50 unless you read the fine print. Seems like a great deal the first time you buy. Then everything goes back to normal price and is over half the price it was before.

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kailey,

Thank you for sharing your experience with the membership and prices we offer. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user danielac11
Florida
2 reviews
18 helpful votes
  • Send Message
February 14th, 2016

They charge you to shop there!?!?! Like what in the world is that?!?! That's so ridiculous I don't even know how to react... They practically said "hay we'll give you this outfit for 25 bucks charge 50 bucks next mont" like seriously? For black leggings and a oversized top? I can get that at forever 21 for 20 bucks... And they don't charge me to walk in to shop... Apparently these people do

Date of experience: February 14, 2016

Thumbnail of user anac689
New York
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I have been a customer with Fabletics since 2017. I love their clothing, and customer service. When the clothing doesn't fit right or it's not what i expected i never had an issue returning or exchanging. Always great on all fronts.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ana,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user darlac94
North Carolina
1 review
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

Fabletics does have cute outfits, but they don't really fit me or speak to my age group. I don't like and would never wear all of the cropped tops, and I would prefer some tunics and more lounge wear options. I like to cover my rear when I wear leggings and I don't like wearing tops that are clingy, too short, or with cutouts. I will say that Fabletics makes returning items very simple and easy to navigate. There are always having a lot of sales, which if you regularly shop athletic wear is very nice. They make it simple and easy to skip a month if you're not interested in accruing a lot of credits. If I were still in my 20's or even 30's-40's Fabletics would probably be a favorite shop, but as a woman in my late 50's and with bits and pieces I like to keep covered up, I struggle to find styles in the Fabletics lineup that fit my preferences.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Darla,

We appreciate the feedback you shared regarding the options we have online. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user janisr84
Washington
1 review
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

I haven't liked the new styles and fabrics. If I do find something I like it usually isn't available in my size or color I want. Sizing varies so it's difficult to determine what size to buy in a particular style.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Janis,

Thank you for taking the time to leave a review. Your feedback about our selection is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user adamt496
New Jersey
2 reviews
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

I love the the shorts I got from Fabletics and they were priced to sell. However, you had to join an expensive subscription program that was very tricky to cancel once you signed up which turned me off. They have a great product, but I don't need exercise gear enough to want to join a clothing subscription service.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adam,

We appreciate the feedback you shared regarding the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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