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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    845
  • Value
    852
  • Shipping
    830
  • Returns
    594
  • Quality
    811

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,730
Neutral
279
Negative
1,258
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user joelb587
New Jersey
2 reviews
0 helpful votes
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May 17th, 2024
Verified purchase

Like the title says, I love their running gear! The One shorts and pants are absolutely fantastic for eliminating chaffing and the need for a clunky arm band. Anytime I go on a long distance run I ALWAYS wear these items, they are a must have!

Date of experience: May 7, 2024

Thumbnail of user nicolel1628
Canada
2 reviews
0 helpful votes
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December 7th, 2022
Verified purchase

I'm thankful I finally had the right deal and opportunity to purchase a couple products from my bottoms, top to hoodies for my husband and myself we are in love. Now we're waiting to see if after a couple uses and washes if the fabric will hold up and stand the test of time. I really hope so because the minor details are major points of beauty thank you to the whole Fabletics team. Please keep up the great customer service like with extending the Black Friday and Cyber Monday offers because of technical errors. Cheers from the another overjoyed GTA family.

Service
Value
Shipping
Quality

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nicole,

Thanks a lot for the great feedback! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Mary

Thumbnail of user madisond131
Canada
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

Super great besides finding skip a month, you guys make that difficult. I bought something before the end of the 6th and still got the $50 charged to my card making it a $150 day. I didn't have that kind of money and if you guys had made the button easier to find i would've been all okay

Date of experience: March 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Madison,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an error with our skipping the month online. We’ll be sending you a private message right now. Thanks!

Best,
Clark

Thumbnail of user josephinea119
Alaska
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Been a nurse for seven years and this is my worst scrubs. They look cute and comfortable but after just one wear the area around where my thigh rub together became rough and this happened with all three of the scrubs.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Josephine,

Thank you for writing a review! We value your feedback on the products you got from us and would like to address your concern. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user loganm250
Ohio
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Ordered one of each pair of shorts, both are very comfy. Work out in one pair every time and the other is nice for relaxing. They did take a little while to ship but overall worth it and worth the deal

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Logan,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Tina

Thumbnail of user jessicah2343
California
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Ordered scrubs. They are very small so size up. I wear a medium usually. But, ordered an XL so I could wear other shirts and layer. I have a big chest, XL barely fit over my shoulders. The material is cheap. And too light. It gets cold in Dr offices and emergency centers. And they screwed up the embroidery. I donated all of the pairs I bought.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Jessica,

Thank you for taking the time to leave a review about the products you received from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user debbieh1229
Washington
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

I ordered two leggings and two sports bras. The bras are both too big but I have not found a way to return or exchange them. The leggings fit perfect. The problem is the pair that has print on it is the brightest right at the front of the crotch. I understand things are mass produced but they look almost inappropriate. I can't wear them in public.

Date of experience: April 7, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Debbie,

We are sorry to hear that the item that you got did not meet your expectations.We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user angelicao7
California
1 review
7 helpful votes
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December 16th, 2017

I WAS a huge fan of Fabletics - up until I noticed in my bank statements that $49.95 has been deducted every month for the last 5 months! I love their gear and was very keen to revisit the site but now I am fearful of what other hidden agendas they have in store. Fabletics hides this monthly fee behind a promotional advertisement. Attn: Fabletics - Be straight forward about account payments, don't just hide under advertising. This was definitely a marketing strategy to scam people for their money. I want my money back! What a waste. Someone needs to fix this and give me my money back!

Date of experience: December 14, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Angelica,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Thumbnail of user louisep88
Canada
1 review
5 helpful votes
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March 22nd, 2020

I was so excited to order from fabletics and ordered pieces in my usual size 4.
Mostly all my items are too small. When I tried to return them i didnt receive a return label.
I have no contacted the company 7 times about this problem and they keep telling me they have contacted the label department and i will receive one within 24 hours. It has now been 3 weeks since i began the return process and im really fed up. Dont think il be ordering again as i feel im now stuck with 7 items that dont fit. Very disappointed

Date of experience: February 21, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Louise,

Thank you for writing a review! We're sorry you ran into some sizing issues and if you're unhappy with our return process! We deeply value your business with us and we'd like to make things right. Our Member Services team will be contacting you shortly to assist you further.

Best Regards,
Nelle

Thumbnail of user marcias210
Utah
1 review
0 helpful votes
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November 10th, 2020

I have called and spoke with an asian girl in the islands about six times and was told each time that I was cancelled to be charged again. I have had it! I guess it is attorney time. The last call was an asian male ant he hung up on me. They say the calls are recorded so they are frauds, liars, and scam artists. They owe me $1,072.30
Shame on Kate Hudson!

Tip for consumers:
Do not do this unless you want to buy two new exercise outfits every single month.

Products used:
I used the first few months of the outfits I had to choose from. When I found out it was a locked in deal, I called and asked to be removed. An Asian girl hum-hawed around for an hour and I finally got mad and she finally said it was finished and I was out of their deal. A few weeks later I started getting charged and talked with a young Asian man who argued and argued with me. He then hung up. He kept trying to string me on and on and I just blew up.

Service
Value
Shipping
Returns
Quality

Date of experience: November 10, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Marcia,

Thank you for writing a review regarding your account with us. We would like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Thumbnail of user bethp43
New York
3 reviews
15 helpful votes
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March 8th, 2017

I am so disappointed with Fabletics. I just spent $250+ on clothes only for their system to automatically cancel that order. And it took 6 business days for Fabletics to release that money back into my bank account.
No one from Fabletics called me to tell me this. I found out because I called into customer service to question a charge on 2 of the items. The customer service rep didn't even try to help me figure out what happen and did not offer to remedy the issue. I recommend NOT dealing with Fabletics!

Date of experience: March 8, 2017

Thumbnail of user sarahk303
New Jersey
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

I could live in fabletics clothing. It is all really comfortable and just look good. The leggings are all soft and squeeze in the right places. I wear the medium impact sports bras and they hold my ladies in place. Overall, I am very impressed with the quality and love the suspense of expecting something new each month!

Date of experience: July 5, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sarah,

We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.

XO,
Ivy

Thumbnail of user alexandrar243
Nebraska
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I originally subscribed when I found out I was pregnant, hoping for some maternity workout leggings. Their selection was minimal, and only came in blank or a pink. When I received the pink leggings, they were see-through!

I've been charged even when I was sure I had skipped the month. When I called, customer service did return my money. However, they make it very difficult to unsubscribe. I tried to use their "chat" feature, and waited 20minutes without response. The only other option is to call to cancel, and they are very pushy to have you retain your membership.

I did order a few bras, which ended up being too large. The return/exchange process was easy.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Alexandra,

Thank you for the feedback about your experience with the VIP membership and the products we offer. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user nancyw493
South Carolina
1 review
1 helpful vote
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December 3rd, 2019

The running pants I was gifted fell apart due to a poorly sewn inner seam. I called customer service but they could not help because it was over there 30 day refund policy. They did not want the photos that I took of the bad seam. I will now only shop for running leggings at LULULEMON! Sorry Kate!

Date of experience: November 30, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Nancy,

We’re sorry your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user silviap88
Florida
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

Really mess me up at. Christmas. They let me purchase a top with rewards points then 3 week later said the top was not shipped because they did not have it in stock any more. I lost my points, crazy mess.

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Silvia,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the reward points.  Our Member Services Team will contact you right away.  

Best,
Allison

Thumbnail of user fl58
California
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

Valley fair San Jose rude staff. Went to return something and they treated us like shoplifters.
We ended buying something we don't needed.
After this experience, we're never going back again.
Actually we may return everything we bought.
Worst experience ever.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Itzel,

We hear you! We are sorry you had a frustrating experience recently. Our Member Services Team will get in touch with you right away to help you further. Thanks!  

Best,
Renz

Thumbnail of user cassieb119
Maine
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

I'm sure I didn't pay enough attention to the fine print, but when the ad states, "2 for $24 shorts" you get excited. They're $60+ each of you don't become a member for $54.95 a month. Now I can't figure out how to cancel my membership and I don't want to pay that every month. I'm not going to buy these clothes that often. I like the shorts, but not for this hassle.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cassie,

We appreciate the feedback you shared regarding the VIP membership. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user senecai
New York
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

I really did enjoy most of the products, especially the Yitty brand. The quality was excellent and the packaging was thoughtful. The multiple xs, xxs, etc. size options specifically were what brought me back to make additional purchases. The reviews also really helped me make informed decisions regarding fit.
The really long turnover for processing an order was frustrating because it was not noted anywhere that I could find. The estimated delivery date during the shipping process was inconsistent and often changed overnight.
I was unable to reach anyone by phone in regards to any of these issues.

Date of experience: July 5, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Seneca,

Thank you for your business and for taking the time to write a review about your shipping experience. Our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Thumbnail of user deborahl1432
Illinois
2 reviews
0 helpful votes
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September 1st, 2022
Verified purchase

The fabric is not what I thought it would be. It's too silky and uncomfortable to me. When they arrived (I bought two pair), I didn't even try them on; I looked at them, put one leg in the pants, and I took it off and hid them in the closet. I haven't wore them yet. My first thought was to give them away. I'm glad you sent me this review.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anthony,

Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user elainer229
Florida
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Ordered 2 tops and 2 bottoms of the sporty Swim collection. They are matching so I can wear either top with either bottom. I love that. Great fit and will stay put when I'm surfing. Super happy with this swim line.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elaine,

Thank you for sharing your great experience with us! It makes us delighted to know that you are satisfied with the products and services we offer! Have a great day!

Best,
Dean

Thumbnail of user jaxt8
New Jersey
1 review
0 helpful votes
  • Send Message
October 4th, 2022
Verified purchase

Every item I have interest in or have looked at in the color and style I want is out of stock. It says occurred the past couple months, I am not sure how or why this company cannot keep anything in stock for it it's customers. This is extremely frustrating when you have membership credits to spend on their merchandise but you cannot find any merchandise that you want or like.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jax,

Thank you for taking the time to leave a review. We are very sad to hear that the color and style you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Thumbnail of user beckyt13
Kentucky
1 review
2 helpful votes
  • Send Message
April 13th, 2015

Those of you out there thinking of ordering from Fabletics (The Kate Hudson company), DON'T! It is a complete rip off. I woke up this morning to see that they had charged me $50.00 for store credit without telling me. So, I called customer service and they hung up on me when I asked to cancel my account, I had to call back again to speak with another person to cancel, and she still gave me a hard time about canceling. It's a rip off. Don't waste your time or money. They charge you each month $50.00, so you pretty much HAVE to buy an outfit from them. Ridiculous

Date of experience: April 13, 2015

Thumbnail of user andriaw12
Virginia
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Very happy with the leggings and undergarments I have purchased so far from Fabletics! I love the high waisted compression styles with the buttery soft fabric that has a tight knit and doesn't pile easily! I've received several compliments each time I've worn my different styles! I believe they will last because of their high quality. I have only machine washed and done hang dry. I do wish the price point was slightly lower but it's spot on with their competitors.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andria,

Thank you for taking the time to leave a review and your feedback about our prices is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user melissap73
Florida
1 review
3 helpful votes
  • Send Message
September 8th, 2016

Horrible experience. Made one (initial) purchase and was enrolled in a membership without ever agreeing to the terms. Each month $49.99 was deducted from my account without my knowledge. Called the company to cancel this ridiculous subscription which I never agreed to and they were only able to reimburse the most recent deduction. Absolutely unacceptable and frodulent. If you must order from there read all the fine print. Do yourself a favor and shop at elsewhere.

Date of experience: September 8, 2016

Thumbnail of user karenc3666
Oregon
1 review
0 helpful votes
  • Send Message
April 3rd, 2023
Verified purchase

A few years ago was great...Hard to find size needed and tops are mostly bras and crop tops - same as everywhere else. Yitty is awesome for inclusion. But, Fabletics is missing the mark for those of us who want something less revealing that has style. Went to Fabletics store in Washington Square to try to find something. Knowledgeable staff could only offer one boxy top when I said no crop tops or bras. Ready to cancel.

Date of experience: April 3, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Karen,

Thank you for providing feedback about your experience with product availability. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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