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Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I have enjoyed the shipping and return policies of Fabletics and I'm very grateful for the wide size range!
That said, I purchased leggings in my size and they fit everywhere fine, but then they fall down. They are not loose at all, they just fall as soon as I start doing any activity.
I'm super disappointed because otherwise I like the fit, I like the fabric, I love the pockets! But if I'm hiking them up every few minutes, it isn't worth it.
Date of experience: November 1, 2022
Both Bradley and this company are stupid. I'm not Bradley. I've attempted to unsubscribe multiple times from this company's emails, but they do not honor these requests. So, terrible, spammy company with stupid customers. I'd suggest Walmart, they actually have better service. Good news, however, this is a low bar…
Date of experience: September 1, 2022
Hello,
Thank you for taking the time to leave a review. Your feedback is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
2 times now I have ordered outfits I'm very excited for and only half the outfit arrives. I'll wait a couple of days and finally call customer service, only to learn the other half sold out and nobody notified me. Not only that, but one time I wasn't even credited. So it was a good thing I called.
Date of experience: August 1, 2022
Hello Callie,
Thank you for sharing your experience with our Member Services Team and the items you have ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
First order size what not true to other sizes. Understandable since I've never worn fabletics. Called customer service and they were to send me xl instead of large. Didn't have the same colors but no problem. Sent me new order and was 5" instead of 7" and not colors we talked about so I just canceled everything and got tired of messing with it.
Date of experience: April 1, 2023
Hello Michael,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
They charge me every month but I cannot seem to ever get leggings I want. I have so much in credit because every time I place a leggings order it get canceled several days later saying what I ordered was out of stock now. It's very frustrating and poor customer service.
Date of experience: November 1, 2020
Hello Rebecca,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle
Sitejabber can be used to publicly review good online businesses, as well as report website fraud, scams and complaints. Online business fraud, scams & complaints can also be reported to the FBI & FTC. Reviews containing spam, promotion, or conflicts of interest are not tolerated and will be deleted immediately. Writing or paying for fake reviews is unethical, against Sitejabbers terms and is illegal in many jurisdictions. New Yorks Attorney General recently fined 19 companies $350,000 for violations associated with fake reviews.
Date of experience: February 8, 2018
Wouldn't give it any stars if that was possible. Very disappointed that after placing my order and paying for it, I was sent an email saying I would be refunded because my $25 promo credit was not valid. (Although there were no terms or requirements to use it) I will not shop with fable tics in the future
Tip for consumers:
Don't bother. Over priced and will not accept any credit or discount on an order even when given to you by them.
Date of experience: November 13, 2014
I have tried to cancel my VIP subscription 3 times over 4 months and they still continue to take money out of my account. The products are fine but too expensive. And you can't use your monthly credits on any sale items, so what is the point of the subscription? They get you with the initial order and then refuse to cancel your subscription.
Date of experience: November 1, 2020
Hello Alicia,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.
Best,
Nelle
It is always a hassle to deal with memberships where you pay upfront.
And here there is little escape as you easily forget to not pay your monthly dues.
And availability for items that make it worth it, is rare...
The website is buggy too...
I love the products but it's not worth it for me and I'm literally waiting to get items available to buy them and bail out of this.
Date of experience: January 18, 2022
Hello Stephanie,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our website, VIP program, and selection. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I thought I was just giving my phone number for a discount, and somehow I signed up for a subscription. I was being charged $60 a month and didn't realize it until I saw an email from PayPal. They used my credit card info from my purchase and continued to charge me. Not only that, the pants I bought ripped in the crotch after one use. I do not recommend! The quality for the full price is sub par, I was extremely disappointed with this shopping experience.
Date of experience: May 6, 2023
Hello Celeste,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our product and VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Returns are a PROCESS that seems nearly impossible. I've tried to return my latest purchase twice already with the help of customer support After the automatic download link For a shipping label was showing and error both times. Each time I spoke to customer support I was told I'd be receiving a label and never did. I still haven't been able to return the item, but know I need to set aside at least an hour to go through the process again. Very, dissatisfied.
Date of experience: July 1, 2020
Hello Taylor,
We are sorry for the negative experience you have encountered while processing your return. Thank you for bringing this concern to our attention! Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Takes 5 weeks to post, called up and they shipped two weeks ago, and i can expect delivery in 10 days.
Meanwhile expect to receive 64 emails before you receive your product wanting you to buy more specials.
This many emails a week is ridiculous, but if you unsubscribe you won't be warned to skip the month if you don't want to be billed.
Date of experience: July 12, 2019
Hello Holly,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Every time I go on the site I can't find what I want in my size. All of the pants are the exact same and they run out. What is the point. I would think different styles and cuts would be available at some point but they never are. I went to customer service who told me old stock is replaced by new merchandise. Well the pants are always the same. Sad.
Tip for consumers:
It’s better to just shop regular retailers
Products used:
Pants
Date of experience: March 1, 2023
Hello Britton,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Read the description of the VIP membership and it clearly says you will be charged $50 a month unless you skip. The $50 goes towards clothing credit. It isn't a fee. The clothes are super cute. The buying discount is awesome for VIPs. They just had 40% off of everything. I got an outfit and a bra for $50 no shipping. I think it is great.
Date of experience: February 19, 2018
Always satisfied with fabletics! They have always provided good service, good quality, and fast shipping. I'm never disappointed, and I'll continue to come back to them whenever I need some more athletic wear!
Date of experience: December 5, 2022
Hello Amanda,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Fab;etics. Happy shopping!
Best,
Mary
All I Have to say is they are scams. You think you got a best deal. Wrong! What you see on the pictures and what you get is completely different. On the top of that there is a monthly subscription with out your knowledge. And you will be charged from your card every month.
Very disappointed with material and the subscription with out my knowledge. I shop all time online but this one is beyond rip off.
Date of experience: January 11, 2021
Hello Zebib,
Thanks for writing a review regarding the experience you have encountered with our products and services. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Fabletics has great workout wear, but their pricing model sucks. I had a credit from an item I returned, but never could use it because a merchandise credit can't be applied to sale items. WHAT? So when I left my Fabletics membership, I left the credit behind. The non-sale price, even with the credit applied, was still more than I could afford (or wanted) to pay.
Date of experience: June 4, 2020
Hello Anne-Marie,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with how our credit system works. We will contact you for further assistance.
Best,
Dean
I do not enjoy shopping on this website because it moves so slowly, especially on mobile. I have also been disappointed in the past because I added items to my cart, but when I finally went to check-out, they were no longer available. Perhaps if the site moved more quickly, this would not have happened. I like the products, though do not look forward to the actual shopping for items.
Date of experience: January 14, 2022
Hello Bethany,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an error with your order online and you dislike the website and selections. We'll be sending you a private message right now. Thanks!
Best,
Clark
I'm always impressed with how fast they fill and ship my orders. Fabletics has been my go to for a few years now, I love how comfortable and versatile they are. I wear them at home, at work, for exercise, and even for date nights! The quality and material is wonderful. Only once in the past few years have I received anything that wasn't perfect. (There was a small tear along the seam of the pant leg) not a big enough deal for me to return, I kept them for camping, mud runs and adventures with the kids.
Date of experience: November 4, 2022
Hello Carli,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
After three weeks of being led on about the shipment of my order, I canceled it because it is not worth dealing with customer service over and over again. I will never shop online for fabletics again. Stay far away from this company!
Date of experience: May 5, 2020
Ordered the 2 for $24. Nowhere did it clearly state that a VIP membership would be 49.95 per month. How many leggings do you need? I wouldn't agree to any membership at that price per month! Shame on you Fabletics and Kate Hudson!
Date of experience: July 10, 2018
Hello Liz,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,
Ivy
Lulu Lemon will cost you less in the long run. Such an f'n hassle! Such a POS site. No way to get your money back or cancel orders. I was charged and credited $49.99 which is closer to $70.00 Canadian. Went to use my credits and couldn't? I want to spend my money how I f'n please! So I ordered pants and bra in order to use my credits, but instead was charged in full! So I've now spent $140.00 on $#*! I didn't want in the first place? Now what? How do I spend my credit. I do t want to spend another dime on this stupid site. Also leggings I did buy when I first got sucked in, have an ugly seam right down the middle of the crotch and makes it look like camel toe. Don't sign up for this $#*!! Nothing but regret!
Date of experience: March 18, 2016
The Fabletics company is just a big scam. I had 150 USD worth of member credit. I got a legging for 49.50 USD. Instead of using my credit they charged my credit card telling that it was less than 49.90 which is the minimum amount of money that you are supposed to use to be able to use your credit! AVOID this company by all means!
Date of experience: May 11, 2019
Hello Ghazal,
We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Products that I actually wanted were never in stock and what remained subpar And stuff I never would buy. Because of this, to redeem the points- I ended up with a lot of merchandise I really don't like. So experience felt like a waste. Also general quality looks like your standard low quality China manufacturing. Color choices awful. Fabric and details very China / low budget. Could have done better going to Amazon
Date of experience: July 1, 2022
Hello Shayna,
Thank you for taking the time to provide a review. Your feedback on the selections and our product quality is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you right now to assist you with your membership concerns.
Best,
Clark
Kate Hudson is getting mega-rich selling "affordable" clothing sewn by poor Black women in Lesotho. Feigning ignorance is indefensible, because fast fashion is inherently dependent upon the exploitation of poor people, usually women.
Date of experience: September 28, 2021
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Anna,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth