Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I bought from Fabletics a few months ago, and have been skipping the months. The first few leggings I bought after a few washes stretched and so never stayed up, not even if I went for a run. Then, forgot to skip the month so was charged and thought it was an opportunity to buy some new gym gear. I saw a few outfits I loved and added them to my basket, as there was 40% off across the whole site. However, the 40% didnt apply. When I queried it, they said sale items can't be purchased on credit. This is a ludicrous policy to me, as it is my money regardless whether it is credit or from my card. Customer services were utterly useless. Absolute scam, DO NOT BUY
Date of experience: October 12, 2020
I've already given you my opinionated feelings I don't have to say it again I'm not gonna repeat myself. Fab kids will never get my business my daughters, both of them or my son's business and every person I talk to at school on the school board I tell them to avoid your company. It is the worst representation I have ever seen, I will never as long as I am drawing air be affiliated with any of your affiliates.
Date of experience: February 1, 2023
Hello Francis,
We value the comments you made about our VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Received order... not happy so tried to send back... so hard to send back... make it really difficult...
WORST is that you sign up for vip membership without being forewarned of the £55 per month charge... every month... £55...
This £55 gets you a discount on future orders
Love buying online and honestly think this is the worst company I have ever dealt with.
My advice is to steer clear... why on earth would anyone want to use a company that deters returns and charges £55 per month for the privilege of being a VIP?
Quality of items certainly no better than the local market stall...
Tip for consumers:
refunds so hard to obtain... many emails later finally received.
vip membership auto enrolled at £55pm.... WOW.... are you kidding me?
not happy at all...
Products used:
used the shorts.
Date of experience: May 9, 2023
Hello Peter,
We regretfully note that we received your feedback regarding our return policy and the VIP membership. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I love almost everything I've bought from this company. However, it takes FOREVER to get the items you order. I placed two orders as gifts and paid for expedited shipping after waiting 3+ weeks for items I ordered for myself. Even with paying for shipping the items were over a week later than they were promised. I received little to no responses when I contacted the company. I would definitely be ordering more clothes if it weren't for the hassle of actually getting it!
Date of experience: November 1, 2022
Hello Brittni,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fabletics leggings are well, fabulous! I love the level of compression and the fit. I'm a group ex instructor and wear leggings almost everyday, and the variety that Fabletics offers is vast and the price is right considering the frequency of sales. The reason I don't give 5 stars is because I have to set a reminder to skip the month to avoid billing and, honestly, I'm not sure how to end my subscription should I ever decide to do so. For some reason, I don't think it's going to be easy.
Date of experience: January 14, 2022
Hello Jennifer,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you don't want to skip the month and want to cancel. We'll be sending you a private message right now. Thanks!
Best,
Clark
Have been a fabletics customer for over 4 years. In the past 2 years or so I've noticed a huge decline in the quality. Falls apart quickly, doesn't stay up during workouts etc. I'd say it's OK for just loungewear but definitely not running or lifting.
Date of experience: December 2, 2022
Hello Adriane,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I was looking forward to making a purchase from this company but after reading so many negative reviews, I can only hope more read these reviews and stay away from this fraudulent company. Shame on Kate Hudson for endorsing this company... shows a lack of integrity on her part.
Date of experience: February 24, 2016
In this order, I purchased 2 bralettes, 2 pairs of leggings in different styles, a pair of bike shorts, and a tote bag. For reference, the sizes I ordered were large and x-large.
Upon receiving them, I noticed a pair of the leggings looked a little small, but I assumed it was the compression. Tried them on, the tag ripped off, and I could barely get them on. After checking the tag, I was sent a size SMALL. I understand accidents happen, but receiving a small when you ordered a large feels icky to me.
Other than this issue, I love the bike shorts, bralettes, and tote bag. The tote bag is probably my favorite item out of the whole purchase.
Date of experience: May 8, 2024
I have really enjoyed the clothing I ordered. It's great quality and the price was exactly right. Even after several washings the clothes have held up well. I will definitely be buying more! Only thing… they have sales all the time and send ads constantly… it's a bit annoying.
Date of experience: November 5, 2022
Hello Elizabeth,
Thank you for sharing your experience with our products and promotions. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I am still waiting (after 4 weeks) for my items to arrive. DHL is saying they can't track as Fabletics doesn't [ay for door to door service. Fabletics is telling me to call Australia post, who have no idea as its a DHL package. Who knows if I will ever receive my package. Terrible customer service, I have sent 8 emails in the past fortnight and only one person got back to me yesterday.
Have cancelled my subscription without even receiving my goods. What a rort!
Date of experience: August 27, 2015
Horrible customer service. My fabletics account was hacked. When on the phone with customer service about this they even tried to sell me on additional promotions. No sympathy. They still owe me $ for a credit that the hacker used.
Date of experience: August 4, 2022
Hello Cleo,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about your hacked account is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I thought I was getting a one time good deal. Little did I know I was enrolled in an expensive VIP membership. The quality of their apparel is equal to Old Navy in my opinion. Don't get roped into their money making scam of mid level quality athletic apparel.
Date of experience: June 13, 2023
Not only is the membership guidelines extremely frustrating, but the customer service is abysmal. If you forget to "pass" for the month, they simply don't answer the phone. Trust me the clothing is not worth this horrible system and customer experience - pay a little more and go with lululemon.
Date of experience: January 9, 2020
Hello Kami,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I've been shopping from Fabletics since 2016. My go to are the pants and the bras (especially when they match). I love the fit and style of everything. And most of the pants I buy have the side pockets where I always keep my phone and keys. The materiel is soft and squat proof! Highly recommend!
Only down fall is trying to remember to skip the month before it charges me.
Date of experience: May 19, 2022
Hello Erin,
Thank you so much for your loyalty. We are happy to know that you are satisfied with the quality and everything fits well. Have a fabulous day!
Best,
Renz
I really don't like the changes that has been made before we had to pick out our own style outfit that was free for the points that we earned. You took away certain items that everybody likes especially the knee crop leggings and I don't think I will be buying as much as I used to. I have almost 4000 points and they offered sad you wanna offer me for my points I don't like and I don't like the fact that we have to pay $15 towards our purchase using our points. It has changed a lot.
Date of experience: March 4, 2023
Hello Candi,
Thank you for taking the time to leave a review. Your feedback about our pricing and points usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have been very pleased and satisfied with the quality of the merchandise and the speedy delivery. The items are so unique and my granddaughter truly loves them because she says mom mom no one else has shoes like mine and always ask me where i got them from.
Date of experience: February 1, 2023
Hello Doris,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Can't stand their membership plan. Having to skip every month or getting charged $50 is ridiculous. Even making a purchase doesn't prevent the charge. I also think the style is changing and not in a good way. The Yitty stuff is hideous
Date of experience: July 1, 2022
Hello Luciana,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics is on the verge of achieving total excellence! If a product sells out repeatedly, why would you discontinue it? The example would be the takeaway short/pant. The One short is the same fit but the fabric quality declined substantially. The only pant changed to a baggier fit (or less sizing consistency) in 2021. Shipping is the slowest of any major retailer, by a long shot. Fabletics has some awesome products, and could be the greatest apparel brand out there if they could iron out a few quality control issues.
Date of experience: January 18, 2022
Hello Regina,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our selection and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I had several credits as I did not need new gear just yet. They have expired my credits even though I paid money for them. In my option that is stealing. I will be cancelling my membership due to this.
Date of experience: February 3, 2023
Hello Amy,
Thanks for sending your review! Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
We have had nothing but great experience with the staff at Fabletics. The quality is always well made. Any time we have had to make an exchange or return, it's a very simple process. I would recommend Fabletics to everyone.
Date of experience: July 2, 2019
Hello Denelle,
It’s great to read your feedback about Fabletics and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
The people I worked with in the store were incredible, friendly and helpful, all of them.
The shorts have been fabulous. I wear them a LOT. They are extremely comfortable and having the pockets makes them great for walking outside while taking your phone, keys and money with you.
Date of experience: July 1, 2019
Hello Marilyn,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
XO,
Ivy
It was very easy to order from, however I have been trying to cancel my account for a few days now and no one answers the phone or chat. I have been on old for 30 minutes and nothing! I would not recommend Fabletics or it's affiliates to anyone.
Date of experience: January 12, 2018
Hello Sheila,
We’re sorry to hear about your situation. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
Whether you're putting your subscription on pause or putting fab wear in your cart the customer service team is incredibly helpful. Outside of the sites UI/UX and unlimited selection of gym fit, I believe the customer service experience is what stands out the most... to me at least :)
Date of experience: March 1, 2020
I've never had such amazing service. Every employee was helpful and excited about the products. I told my closest friends about how caring everyone is and they dropped by the store and had the same experience as me. 100/10 recommend.
Date of experience: July 4, 2022
Hello Heather,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Every single time I have made an order, shipping is delayed. I continued to be treated like a commodity by customer service agents - not like a loyal, high spending customer. It's disgusting and I likely won't be ordering more products.
Date of experience: October 1, 2022
Hello Jon,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our shipping service and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Sydney,
Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with Fabletics, especially with our products and services. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle