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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,776)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user sherryb1477
Virginia
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I find myself just trying to find something for more than $59 just to get my money's worth. In the meantime, I'm passing by great sales that I can't use my $59 credit towards without actually losing money.

Date of experience: November 1, 2024

Thumbnail of user pamelak2182
Texas
1 review
0 helpful votes
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November 17th, 2024
Verified purchase

I have great experience with Fabletics. I have purchased gifts for my family members in both men's and women's. Recently was even able to purchase a onesie for my grandson.

I love what I have chosen so far.

Date of experience: November 7, 2024

Thumbnail of user cdd15
New York
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

If you choose to skip a month you are forced to scroll through the merchandise before being asked if you are sure instead of just letting you skip a month. The VIP membership puts undue pressure on the consumer to remember to skip a month or get charged automatically. This business model is great for the business as I imagine a lot of people may forget and end up with a lot of credits that they may or may not need/want. The site is laggy and has too many barriers to get to the goal. How about offering a membership that allows people to choose when they want to purchase credits instead of doing it automatically for them or eliminating the membership and just offer great prices for the product? The high waist power hold pants are great. The sports bras are okay in terms of comfort and support. I have purchased from Fabletics many times because I love the pants. After reinstating my membership, I was reminded why I canceled it the first time and have now canceled again. The undue pressure of being charged for items I may not want or need to build "credits" makes the experience unpleasant. I want to control when and where I spend my money as the customer. I do not want that decision made for me.

Date of experience: December 2, 2024

Thumbnail of user brandib554
Alabama
1 review
0 helpful votes
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January 17th, 2025
Verified purchase

1 of the pants I bought balled up and everything sucks to them. I have to constantly use a lint remover

Date of experience: January 5, 2025

Thumbnail of user mehdie14
California
1 review
0 helpful votes
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January 13th, 2025
Verified purchase
• Updated review

Great product. And customer service. I have pretty much all colors in tops and bottoms

Date of experience: January 3, 2025

Shipping
September 15th, 2024
Verified purchase
• Previous review

I live in LB. It takes almost two weeks to receive my order. Why so long? This is the main issue. Otherwise I love the product.

Date of experience: September 5, 2024

Thumbnail of user jaffrayr
South Carolina
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

Money, money, money, money! Couldn't close the account fast enough! They were trying to charge me even before I received my first order! I'll NEVER do business with them again! The products were not that great anyway, less quality than Walmart!

Date of experience: November 5, 2024

Thumbnail of user matthewd2614
Illinois
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

Both my fiance and I couldn't check out because the site kept loading randomly and took forever to pull new pages up. The app was also slow. Please bring back the light maroon and other brown/tan colors without bold logos on vests or jackets! We spent hours trying to add to our carts, only to have the sites run slower and slower on both of our phones this week.

Date of experience: October 29, 2024

Thumbnail of user stevenl3380
Massachusetts
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I like the clothing. If you catch the deals right, you can really get some great value. I only need so much clothing so after a month I don't see the need to stay a member. The most annoying part is the website. It is very cumbersome and slow to navigate. Overall I would recommend fabletics to others.

Date of experience: November 1, 2024

Thumbnail of user juand1265
New York
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I do like the clothes but to pay a $60 monthly membership fee to purchase clothes doesn't sit well with me.

Date of experience: January 1, 2025

Thumbnail of user kammies4
Michigan
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

The quality of the material this time was terrible. They pulled after 1 wash. They are all dumpy and feel annoying.

Date of experience: January 1, 2025

Thumbnail of user sailors4
New Jersey
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I love Fabletics so much that I got my best friends to get some things from them. Fabletics is my favorite brand for shorts I recommend you look at the models for preference because in most things I have to size down.

Date of experience: November 1, 2024

Thumbnail of user rodneym805
Missouri
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I have purchased many different products. I'm satisfied for the most part. I've had zipper issues on two of my "Ultimate Pants" that I've purchased. I had one pair for only 2 weeks when it came off, obviously rendering the pants useless. I hate it when its a "sale" and an item is priced lower than the value of a credit and I feel like I'm overpaying at that point. Other than that I'm satisfied.

Date of experience: November 1, 2024

Thumbnail of user aishad58
Illinois
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

This was my first time ordering from Fabletics, I always thought it was overrated. But when I got my pieces, I was very very excited. The material feels so good and it holds you. Well I got four leggings and love them all. I have to exchange two of the pieces for larger sizes because they compress very very very well.

Date of experience: November 1, 2024

Thumbnail of user mariaw2203
Georgia
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I placed a order and my order was canceled with out any reason I was waiting on my items I don't know why I have never had any issues before so I don't know what happened.

Date of experience: January 1, 2025

Thumbnail of user annay1207
California
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

I purchased two pairs of leggings and both got lint after only two wears. Definitely not the quality I expected!

Date of experience: January 4, 2025

Thumbnail of user ks1622
New York
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

Fabletics has a great line so the purchase experience was fine—the low review is more about the VIP membership model in general.

1) It's so easy to miss the reminder email and accidentally pay for a month unintentionally,
2) There's no way (that I know of anyway) to skip several months at a time in advance should I know I won't be needing expensive new clothing so frequently, making it all the easier to miss a skip-this-month and wind up paying for credits I don't want or need,
3) So many pieces that I AM interested in wind up being cheaper than I paid for the credit to begin with, so I either spend more than I want by using my credit on something I don't need and wouldn't have paid for without the credit or lose money on the purchase.
4) The VIP model just feels like a bad-faith way to ensure brand loyalty. I understand that it's the customer's choice to buy into the membership in the first place, but at the same time the non-membership prices are inaccessible. There has got to be a better model to cultivate brand loyalty.
5) It's hard not to feel stuck! Right now I'm currently sitting on my last accidentally purchased credit waiting to actually need to buy something with it and hoping I remember every month to skip so i don't get yet another one. But then if I DO get another one, it'll be all the longer before I'll be able to use up my credis and clear the heck out of the whole membership situation.

Date of experience: December 4, 2024

Thumbnail of user ginam1047
Texas
1 review
0 helpful votes
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November 26th, 2024
Verified purchase
• Updated review

Came for an exchange and literally could not get anyone to help me. The girl Becca was rude and seemed annoyed anytime I asked for a new size. Don't go to the Legacy West location!

Date of experience: November 16, 2024

Great
April 30th, 2024
Verified purchase
• Previous review

Customer service is outstanding! Love this store, everyone is so helpful and friendly

Date of experience: April 20, 2024

Thumbnail of user damienp93
Florida
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

I have been a customer for a few years and I've never been disappointed with my purchases are returned will always be valued customer

Date of experience: January 4, 2025

Thumbnail of user mikew4310
Ohio
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Wanted to buy a few pairs of shorts for a race. Didn't realize I somehow signed up for a monthly membership. Called to cancel and it was like pulling teeth to get it cancelled. Sad because I liked the shorts and would have ordered more and even pants if it weren't for the stupid monthly fee they have.

Date of experience: November 4, 2024

Thumbnail of user jamiec1817
Wyoming
1 review
0 helpful votes
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December 11th, 2024
Verified purchase
• Updated review

While I really like some of the Fabletics apparel I am extremely dissatisfies with the selection in my sizes. I am a member for some time now, yet I frequently am unable to find my sizes.

Date of experience: December 1, 2024

Lack of selection
November 15th, 2024
Verified purchase
• Previous review

I really like the product, when available. I am consistently unable to find the products I want (Style and color) int eh size I need. In fact when looking at the selections I see very few available in many sizes and colors.

Date of experience: November 5, 2024

Thumbnail of user devonk93
California
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

On time, perfect condition, as advertised. Fabletics order was ordered and arrived in a short time. Everything was well packaged and folded nicely. Good product and good company.

Date of experience: November 25, 2024

Thumbnail of user junes697
Louisiana
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Never could answer my questions plus credits are not very good. It's less to buy without credits. As soon as I use my last credit I will cancel.

Date of experience: January 1, 2025

Thumbnail of user rianr18
Colorado
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I was drawn in by the initial offer. It was great. But I didn't know if I was going to like the brand, so I didn't order but a few things. Now i'm happy with the brand but not the pricing and the items that are in stock. IF/WHEN something I want goes on sale, it's never available in the size I want. New colors every month. Good luck getting them in a size you want. Overall the quality is great, for the original 'new customer' prices. After that I have yet to want to spend $30 on a pair of shorts, and if a color combo came in the email that I wanted, it was never available when I looked.

Date of experience: November 1, 2024

Thumbnail of user cynthiaa2733
Florida
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I have been a member for over 10 years; my first stop for all my athletic wear. The brand only gets better and better.

Date of experience: January 1, 2025

Thumbnail of user jennya427
Texas
1 review
0 helpful votes
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January 15th, 2025
Verified purchase

I love all my Fabletics outfits, they are all very well made, they hold you tight and the material is wonderful, plus the prices are good

Date of experience: January 5, 2025

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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