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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,121 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,898
Neutral
300
Negative
1,378
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,121)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user alexag21
Missouri
1 review
0 helpful votes
  • Send Message
March 12th, 2019
Verified purchase

I absolutely love the pants! I bought a few pairs and they are the best. I bought a few tops as well and one I wasn't that impressed with but the others are okay. The sports bras I bought 3-4 and I love those as well! Cute backs and super comfy, I wear them all the time. Overall I love fabletics and will definitely keep buying from them

Date of experience: March 8, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alexa,

Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 844-322-5384 and Live Chat.

XO,
Ivy

Thumbnail of user albertt397
California
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Picked up several items during the sale. Unfortunately, most of the items I wanted were already out of stock, but I still got a few things for more than 50% off

Date of experience: May 7, 2024

Thumbnail of user tammyl70
Pennsylvania
1 review
3 helpful votes
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April 29th, 2018

I recently ordered a dress from FashionMia. When I received it I was very surprised by the quality and workmanship. Very poor. Even though I ordered this 3 sizes larger than I normally wear it still didnt fit.
I also recently ordered from a sweatshirt from Rosegal same problem. Poor quality and workmanship. Also ordered 3 sizes larger than what I normally wear of course it didnt fit. Fortunately I paid by Paypal so I wasted no time filming a dispute. Also FashionMia is being investigated by the BBB because of so many complaints. Beware dont order from either of these companies.

Date of experience: April 25, 2018

Thumbnail of user brianad59
Missouri
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

The app kinda sucks and is annoying. Often I have load errors or shopping cart errors. I am excited about Yitty and think you could have better workout tops. Leggings on point, bras on point, tops meh.

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Briana,

Thank you for your review. We are sad to hear that you are not happy with our website. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Thumbnail of user lauram162
California
1 review
17 helpful votes
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March 19th, 2016

Extremely low quality and ridiculous customer service. I could say I wouldn't suggest this site to my worst enemy, but I'm pretty vindictive, so really, I would. And then I would just laugh and laugh!

Date of experience: March 19, 2016

Thumbnail of user lucianar4
Texas
2 reviews
0 helpful votes
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December 9th, 2021

I just placed an order for the most expensive shorts ever in the beginning of this month because I had a hanging 1 credit of $50 forever and had plans to cancel this crap of membership. Even tough, I bought something in December during the first 5 days of the mont, Fabtletics still charged me for the membership, another $50 this month. I canceled the membership immediately and send a notice to Paypal for unauthorized charge and no accept any chargers for this business.

Tip for consumers:
IT IS A PREDATORY BUSINESS MODEL. There are multiple cheaper choices to buy active outfits everywhere. To cancel, you must call the company.

Products used:
Clothing

Service
Value
Shipping
Quality

Date of experience: December 9, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Luciana,

Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user tresar1
Texas
1 review
5 helpful votes
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June 14th, 2017

In April 2016 I started an order with this company and when I found out that you have to pay $49.95 each month I never executed the order. Now, 14 months later I have a $49.95 charge. Their customer service can not find the charge (surprise) even with my name, email, credit card and cell. So they apparently have no way to refund the money. Now I have to cancel my credit card as the bank considers this fraud. It is not an overall fraud it is the company not being ethical with their database. DO NOT TRUST THIS COMPANY! I spoke with Diane on June 12,10:20a mountain time for 17 minutes- all unresolved.

Date of experience: June 12, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Tresa,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member service will be in touch within 48 hours.

Best,

Samar

Thumbnail of user mandiw12
Colorado
1 review
0 helpful votes
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January 23rd, 2020

I bought my first two pair. What they shipped me was the wrong size. I was then told I could one exchange the one I hadn't tried on. I send it back to exchange for the size I order. Now they tell me they don't have my size and to go to the website.
While they were on the phone with me I ordered the size I wanted. I received those two at full price with no problem.

Date of experience: January 20, 2020

Thumbnail of user libbyh50
California
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

I got my first VIP order and needed to return an item. I went to the store and the associates were so helpful and explained everything so well. The return was super easy and I found something else I wanted in the store. The price was so amazing I couldn't believe it. VIP is definitely worth it!

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Libby,

We appreciate the time you took to leave such a thoughtful review of our products and services! We’re happy you had a great experience with us here at Fabletics.

Best,
Renz

Thumbnail of user emilyb58
Australia
1 review
10 helpful votes
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October 31st, 2015

The Are a compleate scam and have ripped me off! I signed up as a member and with that I was supposed to get A $25 dollar deal on first outfit with free shipping. Turns out only about three outfits had that deal the rest were $30 or more so I decided to buy an out fit any way the total was around $40 dollars including shipping. About a month later I got a $40 bill which was the cost of the outfit and then the next month I got another bill for about $40 when I hadn't bought any thing else! I figured out that being a memeber is signing up to pay $40 each month even if you haven't bought anything from them! And to cancel your membership you need to ring them and cannot email. Which is hard for time difference when living in Australia!

Date of experience: October 31, 2015

Thumbnail of user sydneeb
Utah
1 review
5 helpful votes
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November 11th, 2015

I really love all of the merchandise and I completely understood the process of being charged if you don't skip a month and I even forgot to one month and was charged and just had credit on the site. However, this month I skipped, I got a confirmation of skipping, the site said I skipped and my account was charged anyway! It withdrew $49.95 from my account and I got charged with overdraft fees from my bank. I had no credit on my account. I emailed them and they responded telling me I don't have an account. I called them and they told me it wasn't up to them for the charge and I had to contact my bank. When I decided to cancel my membership the woman talking to me was short with me and extremely rude. I am very disappointed because I love these clothes and I had high hopes for it. I will never use this or any other site associated with it again.

Tip for consumers:
I really do love their products but they didn't hold to the agreement. I understand if I didn't skip but they just took money from me and I have no idea where it went.

Service
Value
Shipping
Quality

Date of experience: November 11, 2015

Thumbnail of user irenea25
Texas
1 review
3 helpful votes
  • Send Message
July 23rd, 2017

I made my order 10 Days ago. I just got billed today and my order has not left their warehouse. I wish I had read these reviews prior to my purchase of 19 ITEMS. It wasn't cheap. I am not satisfied with the service at all because of their really intense delay. I mentioned this to customer service and they told me to check my local post office to see if it was there on hold. I checked my shipping number online and the order has not even left their establishments. I called to cancel my order and they told me I couldn't because It had shipped already. Also, they kept saying they could not hear me and that I was cutting off everytime I mentioned that I wanted to cancel. HONESTLY, I just want my money back as I had a bad experience and I have not even looked at the clothes.

Tip for consumers:
Don't

Service
Shipping

Date of experience: July 21, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Irene,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

Thumbnail of user magdaf16
Texas
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I bought Fabletics for the first time because of the promotion and I loved it. I did 2 more orders after that.

Date of experience: July 1, 2024

Thumbnail of user christiee65
Texas
1 review
0 helpful votes
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January 1st, 2021

I finally clicked on Fabletics and thought I would give it a try. My size is a typical "M" and imagine my surprise that every single pant, legging, short, etc that I wanted was not available, except in black. I don't want black. I wanted to try some of the cute ones that are advertised! NONE of those were available in my size. When I changed the size to a small, large and XL, I noticed they weren't available either? Whose wearing the cute colorful jogging, exercise wear as advertised on UTube? Just wondering?

Products used:
I was not able to purchase anything

Service

Date of experience: January 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Christie,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Thumbnail of user karlau28
Texas
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Wonderful, I love every piece from this brand, I love doing my workouts in these clothes, too comfortable

Date of experience: July 1, 2024

Thumbnail of user zaidar13
New Jersey
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

All items have exceeded expectations.
My only complaint is a navy blue-trucker-hat, (from
My last purchase), that arrived stained / damaged.
Besides that, I'm very happy with Fabletics.

Date of experience: April 6, 2024

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Zaida,

Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your hat. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user alyssae20
Nevada
1 review
4 helpful votes
  • Send Message
March 17th, 2019

The clothes are good quality and I really like the fit of most of the pants. HOWEVER, the customer service is not good. I had to return a sports bra and for some reason the Return option disappeared from my account, so I had to contact customer support to initiate the return. This went smoothly. It wasn't until today that I noticed the money went back as store credit instead of back on my card. The customer service agent never asked if I wanted store credit and just processed it that way without asking. I contacted customer support and they told me they couldn't do anything about it. I complained about that and they finally said I would get a check in the mail in 8-12 WEEKS! Absolutely ridiculous. Its not about the money at this point, its the fact that the customer service agent knowingly processed my return as a store credit and never even asked me. This issue could have easily been avoided. I wont purchase again after this.

Date of experience: March 15, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alyssa,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

Thumbnail of user jeannettet44
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I ordered three items one a pair of tights and a sports bra and another pair of tights and the sports bra and the tights were damaged and then I just couldn't bother to send it back and yeah so I was unsatisfied with the experience unhappy.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeannette,

Thank you for sharing your experience with the products that you have ordered. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly to assist you.

Best,
Mary

Thumbnail of user maryr3019
Oregon
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I have mostly enjoyed the clothing and the sales. However, the shipping delays are frustrating and the app is sometimes very slow. My other issue is that the workout pants aren't very comfortable. I need something lighter weight. I actually got a rash thing from the oasis pants. I have loved the skirts that I got and I would love more of those (not skorts, skirts)

Date of experience: July 1, 2022

Thumbnail of user candisw1
Colorado
2 reviews
0 helpful votes
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March 5th, 2020
Verified purchase

I live in the mountains near Vail, CO. When I do take the risk of driving to Denver, I always stop in to the Cherry Creek store. They are very bright, product saavy and it is always fun to go there. I also get in and out quickly so I can drive back up the mountain to Vail.

Date of experience: March 5, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Candis,

Wow! Thank you so much for sharing your wonderful experience with us! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. Don't forget to drive safely! Take care always and have a wonderful day!

Best,
Nelle

Thumbnail of user allisonc410
Tennessee
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

Wouldn't let me exchange 2 pair of shorts because the tags were off. They make it to where to tags come off super easy. I'm a fabletics member and I spend quite a bit of money with them every month. I don't think it's fair that I couldn't exchange these shorts for a bigger size. I had one pair of shorts that the tag didn't rip off and I was able to get a credit to my account for those but everything was full price for members when I went to attempt to exchange these.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Allison,

Thank you for your feedback. Our Member Services Team will contact you right away to address your exchange concern.  

Best,
Renz

Thumbnail of user dustink131
New Jersey
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

The zipper is small and plastic and very easy to break. I have lost two pairs of pants already while just unzipping or zipping the pants. I enjoy the pants that I have, but after that tiny plastic zipper comes off the rails, the pants are unwearable.

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Dustin,

We are sorry to hear that you were not satisfied with the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user emilys812
Missouri
1 review
0 helpful votes
  • Send Message
May 4th, 2021
Verified purchase

I made a large purchase of 6 items in March, 2 of which were shipped separately. I never received those two items and when I called about it i was told that one of them would be reshipped and one of them was out of stock and that I would receive a credit for the out of stock item, neither of which I got. I paid for two items and never received them or the consolation of the loss of those items.

Date of experience: May 4, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Emily,

We are sorry to hear if the items you have purchase gone missing. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user debrah1087
Canada
2 reviews
0 helpful votes
  • Send Message
August 2nd, 2022
Verified purchase

I have purchased many items from Fabletics. Most of their outfits are great for doing workouts or just using for going to work.
The only issue I have is that sale items I want are either not in stock, sold out, the color I want is not on sale or not in my size.
Some of the points I had accumulated dissappeared from my account. I had no warning. Therefore I closed my account.

Date of experience: August 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Debra,

Thanks for sending your review! Your feedback about our promos is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user dominicb236
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

Like what I see so far. Haven't worn them but I have tried them on and they fit perfectly and the shorts are so comfortable.

Date of experience: July 1, 2024

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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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