Fabletics has a rating of 3.2 stars from 12,121 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I bought several items I was charge for my items plus 59 dollars for membership that was not a clear advertisement that I would be charged a membership so not happy about that will not buy again and will not recomend to friends and family.
Date of experience: September 1, 2023
I LOVE Fabletics leggings. However, I was never able to order any because they were always sold out of everything in my size. I was a Fabletics VIP for several years and they only had what I liked in my size a couple times. I ended up finding another brand that I liked just as much that has what I need in stock.
Date of experience: May 2, 2023
Hello Kaylee,
We appreciate the feedback you shared regarding the selections we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I'll see their new stuff, while I'm cruising Facebook, and will immediately check for avaiilability, and nothing is ever available!
This is bait and switch!
Date of experience: May 24, 2024
I was with Fabletics for about 10 months. In that time I purchased quite a few outfits. All of the tights and capris are great and holding up well through washings. Nearly every top has stretched, fallen apart, faded (even with line drying), and become unwearable. I called and cancelled, and yes, the rep tried to keep me as a customer, but I was patient and got beyond that. What totally annoyed me was 1) I got 2 friends to sign up using my personal code and was NEVER provided the promised credit. 2) Customer service remained unresponsive to my complaint, and 3) Prior to cancelling I used my accrued points to order a tank top and a wrist pouch for running. I never received the pouch. I contacted the service reps via email 3x's and have never received a response. So to heck with this company.
Date of experience: November 10, 2015
They subscribe you for a monthly service by just making a purchase that you then have to call and cancel and they push on the phone to not cancel with incentives, if I wanted a monthly service charge I would sign up on my own all I wanted was to make a purchase and they ruined it
Date of experience: November 4, 2022
Hello Francisco,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I just love this brand! The styles are awesome, prices are affordable, quality is great! I love everything about Fabletics!
Date of experience: July 1, 2024
Fabletics charges you $50-$60 a month or whatever it is, and then they discount EVERYTHING so that the "credit" you paid $55 for can redeem you 1 item. Not $55 WORTH of items, no. An entire outfit is $25? Guess what, your whole $55 credit gone for the $25 outfit. It truly is quite the scam being a "VIP".
Date of experience: November 1, 2022
Hello Emily,
Thanks for sending your review! Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
So I had went to a Flabletics store once while on vacation. I bought a pair of shorts and a tank top. I loved them so much that I joined the VIP program. I placed an order as soon as I got back from vacation. I ordered two sets of pants and a bra. They arrived yesterday and I LOVE THEM! They fit true to size and I love the feel of the fabric. Tonight I will wear a pair of the workout pants to my kickboxing class.
Date of experience: May 19, 2022
Hello Elizabeth,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
I will NEVER order from this place again. I ordered one damn thing and then they charged me $49.95 every single month. At first I had no idea it was happening. So they had $150 of mine before I noticed... I called to cancel the pendin money and they were very kinda about it and refunded me and "claimed" they canceled my account. For 2 months I had no charges from them and now, all of a sudden they took out another $50... I called them and said I wanted my money back and I want to be taken out of there membership IMMEDIATELY! SO FRUSTRATING! I'm warning everyone not to order from them. They're awful!
Date of experience: April 9, 2015
Fabletics' materials are soft, comfortable, and durable. I wear them everyday. They are one of the few retailers that at least try to provide clothes for shorter, smaller men. However, mediums tend to be too long. Smalls are generally the right length. I wish they would ofter more muted colors (in addition to the bold colors) and bring back shorter inseam on The One Pant and offer 7" inseam on The One Short.
Date of experience: May 1, 2023
Hello Arrhur,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with product sizes and availability. Our Member Services Team will contact you right away.
Best,
Allison
I am very disappointed by Fabletics customer service. I bought a pair of sweatpants that started to unravel at the hem almost immediately. I contacted customer support and their solution was for me to send in my pants and then wait for a store credit. I don't want a store credit. I want my pants, which would likely have sold out while I waited. Then, on top of that, the fabletics AI skipped my month. I said, "my pants are unraveling" and it said, "great! I'll skip your month." It didn't confirm. It just skipped. Which I did not want. When I called customer service about that, they said "sorry. Nothing we can do. See you next month."
I canceled my membership after that. Fabletics should really reconsider their customer support.
Date of experience: December 1, 2021
Hello Allison,
We sincerely appreciate the feedback you shared. We deeply value your feedback and we'd like to make things right. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I purchased a pair of Salar Capris last year, and they ended up with a hole in them. I thought I'd give them another try, so I purchased a second pair last month. I've worn them three times and have laundered them as directed. They now have a hole in the crotch that makes them unwearable. This is unacceptable for an item at this price point. I tried the "Live Chat" feature to have my complaint resolved. The window indicated that I had been connected and that I should wait for a response. After more than an hour, I ended the chat.
Date of experience: April 26, 2017
Hello Renee,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.\
Best,
Samar
I took them up on the first offer in order to try out the workout wear. I actually liked it and thought I might order another. Problem is I didn't realize I signed up for a VIP membership for $49.95 a month! The operation is deceptive and perpetrating a scam. DO NOT FALL FOR IT!
Tip for consumers:
READ ALL THE FINE PRINT CAREFULLY UNLESS YOU WANT A MONTHLY BILL OF $49.95.
Date of experience: August 17, 2014
Between Christmas and about a month ago, i joined the club! I ordered over $1000 dollars of Fabletics for presents as well as myself! I had a lot of points and I was going to use them, when they reached a pretty high amount where I could order their promotional stuff they suspended my account because they said I had more then 1 account! I didn't have a second account! I had fab kids and Fabletics for adults. When I called to straighten it all out, they reinstated my account but took all my points! I feel that I was scammed by the company and have canceled my membership for both! It's sad because I would have been a loyal customer that would have and did order regularly! I will be looking for a different company that is as loyal to me as I am to them!
Date of experience: March 1, 2023
Hello Simone,
Thank you for the feedback about your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I asked twice to not be a member vip because when I ordered they gave it to me and they still charge me every month even if I asked them to stop you should give a better service because I don't want to order from y'all anymore
Date of experience: October 5, 2022
Hello Megan,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
So far everything has been great however I find each month or every other month one pattern gets launched or one feature peice and it's sold out or was only available in the US. There needs to be more stock offered in the patterns the leggings last month in the feature pattern sold out like as soon as I got my new month email and it was disappointing. There was a sweater Kate Hudson was featured in and I don't think it was even posted on the Canadian sites.
Date of experience: August 1, 2022
Hi Emiline,
Thank you for sharing your feedback regarding our selection! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
You were taking payments out of my account after I placed my first order with you, without asking me you have refunded this me and told me my account would be cancelled, yet you have taken yet another payment out of my account, I'm disgusted and I will be making a formal complaint in the morning
Date of experience: October 18, 2015
So my order started off well, I was raving to friends about how my first outfit was half price and the order came in no time, the clothes being in great condition. I made the first order in April which was £35.50 when looking at my bank statement this month (MAY) I found that Fabletics had decided to take another £44.00 out of my account (without my consent) I called the company to get through to someone who kept repeating the same thing over and over again - when asking to speak to a manager he again said the same thing that because I had signed up to be a VIP member £44 would be taken from my account to use as voucher for more clothes. (I don't want more clothes) I am furious with this company as I didn't give any consent for this money to be taken from my account and I am taking this further with the bank as the company did not help at all. DO NOT USE.
Date of experience: May 17, 2016
Getting every day from this company is very easy and care delivery I came here to find all my stuff easy and that's what I found they are very easy to work with they have all the stuff I need for sports or activity or athletic equipment!
Date of experience: May 29, 2022
Hello Boi,
Thank you so much for sharing your feedback regarding our products. We're glad you love your purchase. We always strive to provide our members with the best quality and services. Have a great day!
Best,
Allison
Absolutey horrible. I ordered a pair of leggings for 50 dollars and they came completly damaged and I called to get a refund but they only allow exchanges. They wont even give you a refund for sending you completly ruined leggings. There whole VIP thing is a scam and you end up so much of losing your money.
Date of experience: April 7, 2018
Hello Sara,
We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
I first signed up 7 weeks ago when I ordered a few items. At 4 weeks I emailed saying I haven't received said items. I was told they were in Sydney. Today ( 3 weeks after I sent the email), my clothing still hadn't arrived so I called. I was told the items that I ordered where out of stock and I wouldn't be receiving them. Understandably I was pissed but we decided I would get store credit and 50% off my first outfit purchase, with the credit in my store 30 minutes later. An hour later I receive an email that I would be receiving a refund and not store credit.
I'm glad because I will be calling up tomorrow to close my account.
Date of experience: September 1, 2015
It's all a big scam made terrible mistake thinking it was like Asda you guest checkout and membership added to your basket.
No where does it say for £49 a month.
Just imagine
Date of experience: August 6, 2020
Hello Tina,
Thank you for writing a review! We are sorry to hear if you disliked how the VIP Membership works. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
3 months ago, I bought some shorts from these people. Had to sign up for VIP. Never received the shorts. Some dude from Somalia told me the account probably never got created and that I would have to reorder the shorts. Decided not to because it seemed like a crappy company. Lone behold, I get charged next month for their $#*!ty VIP membership. I call them up. Still say they can't find my account. They tell me to file a dispute with my bank and my account will automatically be deleted and I'll get my money back. File the dispute. Gets denied. Fabletics now tells me that they will issue me a check but it will take 5 to 7 weeks BECAUSE I FILER A DISPUTE. Wait 7 weeks. Still no check. Call them back and they tell me the check request never got filed BECAUSE I FILED A DISPUTE. Say they have no filed a request for the check but it'll be 4 to 6 weeks! Hahahaha what a $#*!ing joke. Avoid thos $#*! hole of a company like the plague.
Date of experience: October 12, 2022
Hello Ross,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Edit: Customer service contacted me right away and refunded my money for the website subscription I never authorized. They did the right thing which I really appreciate, they cloth is kind cool, not bad products at all, but this "website sub" trick really downgraded my impression on their brand
Here's my rule of thumb when rating a company/brand, never trust a company who charges your credit card more than once without your consent, especially when it's not a purchase, Fabletics will forever be on my blacklist.
I bought 3 pcs cloth from their website because they pushed a promotion ads, seem like a great deal, $30 for 3 pcs shorts and tees, and the transaction were somewhat smooth. Quality and style seem to be ok, nothing mind blowing. Nothing seem wrong right? Wrong! Until a month later, I found out they criminally charged me $49.99 TWICE for "website site subscription" which I never allowed! You got be kidding me! We should have any more financial ties after my first purchase, whatever reason they charge me $49.99 can not be justified. Fortunately I bought thro paypal who can get involve and give a refund.
Again, this is the company I will blacklist forever.
Tip for consumers:
Never trust a brand/company charge your credit card without your consent
Date of experience: August 12, 2021
Hi Chris,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Ana,
Thank you for sharing your experience with your order and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary