Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I responded to their survey after I had completed a call to their Call Centre:
"I'm am surprised at the questionable and ruthless marketing and business practices.
The inflexibility of the processes - one is unable to cancel a pending order made 1 hour earlier.
The inability to opt out of the membership online - I have read reviews from users that after cancelling over the phone, Fabletics failed to cancel the membership and PayPal confirmed this. The customer had to ask PayPal to cancel any direct debits.
The operator at the call centre seemed brainwashed enough to not budge from a response which they have been provided.
I doubt I'll remain a member and will post this to the review board.
I gather from reviews that the product is satisfactory. I don't understand why Fabletics employ such desperate methods to get members through an ambiguous process and don't seem to aim for customer loyalty by treating customers with intelligence and respect, allowing them to make their own decisions.
A (bi-)monthly newsletter would suffice."
Date of experience: May 29, 2015
Ok. Without me checking my bank, They have charged my credit card for 5 months now for 49.95 monthly. I AM IN SHOCK AND DISGUSTED MOOD for this business. It is like a SCAM. How are we supposed to read all the tiny print when we shop online? How do we supposed to check and hit "SKIP" button (which I never found where it locates) every month while we have thousands of emails coming in everyday? The business idea is STUPID. I WANT TO BUY CLOTHES WHEN I WANT IT AND HOW I WANT IT. Who would want to be pushed buying clothing every month? (not even decent quality, and GYM clothes, come on, who would need to buy gym clothes EVERY month? One word, STAY AWAY, DON'T SIGN UP, DON'T BUY from this site. Can't believe Kate's face is on it to gain our trust. STUPID ACT from you, Kate.
Date of experience: March 3, 2016
Most of what I order, especially shirts and jackets, are much smaller than other company products. I would say that fabletics XXL is more in line with others L, so roughly 2 sizes smaller.
Date of experience: December 1, 2022
Their products are OK at best. If you want any kind of customer service forget it! I called to cancel my membership, and the man wouldn't even let me talk before he finished his spiel. I asked him to cancel my membership and then he ignored me, explaining all the perks of FABLETICS, and why I shouldn't cancel. I asked him to send me confirmation of my canceling and hung up. They still have not canceled my membership after emailing them and calling them!
Date of experience: May 27, 2014
Made an order with the company, the site (which is dog water) said I couldn't checkout because I didn't have a payment because I used a point, so I bought a hat and expedited shipping, and after the 2-3 days it said it'd be ANOTHER 2 days, so. And their point system sucks, some months you'll go to skip and it either won't let you, or it's already charged you early.
Tip for consumers:
If you don't need the stuff soon ans you can deal with crappy sites and you use your brain to get as much out of the monthly fee, it's alright
Products used:
Don't have them yet cause their shipping sucks
Date of experience: September 12, 2023
Hello Aidan,
Thank you for sharing your experience with your order and the monthly member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
This company stopped making things I want to wear/buy - the designs have gotten SO BAD! They also went so WOKE! Not everyone has the same opinions! Will take my money elsewhere!
Date of experience: September 1, 2022
Hello Taylor,
Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I am a tall athletic curvy girl and FABLETICS is my go to for leggings for all types of workout! I feel sexy in them and most importantly confident and comfortable. The PureLex and Trinity material are my fav!
Date of experience: June 28, 2019
Hello Cristina,
We are pleased that you have chosen our showroom here in Fabletics. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
Fabletics has made it REALLY difficult to skip the month!
It used to be so easy, I'd get a reminder on the first of the month and I could go straight to the homepage and the Shop or Skip button was right there.
Now I don't get anything until the fifth of the month and I have to click around to find the skip button. I don't like the credit system, and I feel like they are making it difficult on purpose, I'm seriously thinking about cancelling my membership.
Date of experience: February 4, 2023
Hello MJ,
We are glad you are enjoying our products! Your feedback about the 'Skip the Month' option and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I decided to try fabletics after seeing a tv advertisement that offered 2 shorts for $24. This advertisement is the bait to lure people into signing up for a vip membership. The membership is free the first month, but then costs something like $50 per month. You can skip a month and not be charged, but what if you forget to skip? The only advantages of the membership is access to exclusive products, and discounts on products. Keep in mind that the "discount" is after the $50 membership, so whatever money saved in the cost of the product is being spent on the membership. In addition to that, my order took over 2 weeks to arrive. I could have opted for faster shipping, but it costs extra. I feel if someone is a vip member, that faster shipping should be included with the membership. The items I received were ok as far as quality, and how the sizes fit. I didn't think that it really was anything special. I can find recognized name brand athletic clothing like nike or under armour at a big box store like kohl's or $#*!'s sporting goods. I won't have to pay a membership to get a "discount", and most of the time, it will arrive within a few days with free shipping. I honestly don't see how fabletics can even compete. It's a rip-off internet merchant.
Date of experience: October 1, 2022
Hello Adrian,
Thank you for sharing your experience with the VIP program and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I brought a set from the yitty line and honestly it's amazing. I hope I can find it somewhere else because I never want to deal with this company again. The customer service and the shipping timelines were crap. I paid for 2-day shipping and when I contacted customer service, at the 2 day mark and it still wasn't even shipped, that's when I was told that it still wouldn't show up for 5 days. Are you kidding me? What was the point of me paying for that if it wasn't even going to show up in the time that I paid for? When I asked for a refund I was, of course, denied because still it would show up sooner. I will never buy from the site again.
Date of experience: May 3, 2023
Hello Heather.
We value the comments you made about our shipping time frame. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I canceled my membership via live chat with a representative months ago, but I kept getting charged by the retailer so I spoke to a rep for a refund. This has been a reoccurring issue. Every single month.
I spoke to someone today named Chad and asked to speak with a manager. First they ignored my request, then they wouldn't give me a refund because supposedly there wasn't a record of my cancelation. Chad said that they could only process a one time refund and the system won't allow more than that.
LIES. I assured him that the reps who I have spoken to before confirmed the cancelation as well as processed refunds. He continued to argue with me. I then demanded to speak to a manager again, then he immediately gave up and agreed to give me a refund. What horrible customer service.
Date of experience: July 12, 2018
Hello Emily,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,
Ivy
I had really believed that it would be a simple matter to "skip". This turned into a near impossible task after talking with Ana at customer service. It seems somehow I had two accounts... email address and my cell phone address. Now, I am continuing to get notices.
I WANT TO CANCEL ANY ACCOUNTS WITH MY NAME ON THEM.
Date of experience: July 3, 2022
Hello Nancy,
We are saddened to know that you are thinking of going away. We will be contacting you shortly to assist you further.
Best,
Dean
PLEASE DON'T GIVE YOURSELF A HARD TIME? STOP ORDERING FROM FABLETICS!
I have ordered a pair of running trousers for 17 pounds. I have received the item and paid for it. Few weeks later I went through my bank account when I realized that 44 pounds were taken off from my bank account. I spoke with a member of staff at Fabletics, who informed me that I have joined to be a VIP member. I clearly haven't join to be a member, as this was only an one off occasion I wanted to buy something from Fabletics. I have claimed my money back and I have been told that there is no way, that my money will be returned to my account. Please read the reviews before you shop! It says a lot about the company. I CAN'T BELIEVE that this company can get away with ripping off people.
Date of experience: March 29, 2016
Honestly, I used to love your products and they were quality and the price was great… But the last two years the quality has gone down down down and the prices while I understand do to life I've gotten up, but I didn't expect the quality to go down as much as it has. I canceled my membership because I kept on trying and honestly it was a waste of my money, and I gave away the last three of my orders because the leggings were just that bad.
Date of experience: May 1, 2023
Hello Jordan,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product quality. Our Member Services Team will reach out to you right away.
Best,
Allison
For a short guy like me the 27" pants were perfect. Quality of clothes are amazing as well. Couldn't recommend the pants and shorts any more!
Date of experience: June 5, 2024
The quality of their products is good, but the 6-14 day shipping is too long. I would shop here more often if the items arrived faster without having to pay a higher shipping rate.
Date of experience: October 1, 2022
Hello Carmen,
Thank you for sharing your experience with the shipping time frame. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
This is a scam. They take your money and then make it almost impossible to return items, use your store credit, or cancel your membership. Plus the clothes and selection is horrible. STAY AWAY.
Date of experience: August 27, 2019
Hello Bridget,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I've done two months of Fabletics, that's probably all I will do. I don't think what I get is worth the money. I wish I there were more options for outfits, maybe multi packs of sports bras, etc
Date of experience: March 19, 2022
Hello Sarah,
Thank you for taking the time to leave a review. We are very sorry to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Every article that I've purchased has been very well made and has never had issues. When I've needed to return an article for whatever reason, the cost is promptly refunded to my payment method.
Date of experience: August 1, 2022
Hi Jean,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
I love the clothes (workout wear and smoothing underwear) so much! As a new mom of twins these are the only clothes I feel comfortable in. Website was easy to use and I always receive my orders fast!
Date of experience: December 1, 2022
Hello Brittany,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I've been a member for a few years now and I love this brand. Comfortable athletic wear and good material that lasts for a while. Always excited to see another credit in my account.
Date of experience: January 1, 2023
Hello Christy,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
Everything I have order has been great quality and amazing feel. I do wish I could figure out how to make the band not roll on me. Sometimes the website is a little hard to get to work
Date of experience: April 15, 2019
Hello Manda,
Thanks a lot for the shout out! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,
Ivy
I placed my order over two weeks ago and still haven't gotten a shipping confirmation. I got a email tell me it would be shipped soon but yet it hasn't. I can't even accept this threw my account.
Date of experience: May 5, 2020
After "skipping the month" on Nov 1st, I was still charged on Nov 13th. When I contacted Customer service there was no proof of this "glitch". I canceled my membership and made sure they took my card information off of my profile. They scam you out of money if you are not careful. Even if you skip the month you will STILL GET CHARGED. DO not recommend to my enemies.
Date of experience: November 12, 2018
Hello Audrey,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I am mostly satisfied with all my purchases. The reason I say mostly, is there are times when items don't fit as well but that is because I should have chosen a different size.
Date of experience: July 1, 2022
Hi Monica,
Thank you for providing feedback regarding how the items fit! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Keith,
Thank you for writing a review! We value your feedback on the sizing of our products and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz