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Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I am £176 down for a £22 one-off (so I thought) and have reported them to Standards Authorities!
Just get same mumbo jumbo about their t&c's yet HUNDREDS of people are finding themselves tricked into it too!
Who looks at leaflets and 'junk' emails? It should be clear AT THE TIME, not afterwards!
REPORT REPORT REPORT! Reviews aren't doing anything!
Date of experience: July 16, 2015
Totally unimpressed. This is very misleading who has the time opt out of an email every single month to not get automaticlly charge $49.99 a month for an outfit that you don't even have... CRAZY...
Tip for consumers:
If you are OK with a $49.99 charge or have the time to opt out of a offer eveysingle month.... the cloths are really cute... but I just have a sour taset in my mouth from the whole deal... I send all of my stuff back and will be charged $14 shipping and handling to do that... WOW!
Date of experience: January 14, 2015
Ripoff site. Don't buy from Fabletics unless you want a $54 monthly fee taken from your credit card. No thanks. Crappy customer service & hard to cancel!
Date of experience: December 1, 2022
Hello John,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Never received my order call was on hold 20 mins. Customer service rep did not speak english had a hard time canceling order.- sorry kate hudson your new business is awful! :(
Tip for consumers:
don't use fabletics
Date of experience: February 2, 2015
Snotty customer service rep when I was considering cancelling. Would rather pay full price than have horrible people to talk to. Won't be using fabletics again.
Clotheso are not worth the attitude.
Date of experience: March 2, 2016
This company signs you up for a membership and makes it nearly impossible for you to cancel. Their clothes are nice, but the corporate culture is garbage. I do not reccomend them at all.
Date of experience: January 1, 2023
Hello Jay,
Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
If the products weren't already incredible, their customer service is always so easy and pleasant to work with! They are kind, incredibly helpful and accommodating.
Date of experience: May 20, 2022
Hello Abbey,
Happy to hear that your concern was taken care of! Apologies once again for the trouble, but happy it all came together in the end. We really work hard to provide the best service that we can. Have a great day!
Best,
Renz
Tried to return items I needed exchanged and the proses was a head ace. So bad that I still never had them changed. Honestly just let it go but what a waist of 35 bucks
Date of experience: September 2, 2022
Hello Andy,
Thank you for taking the time to leave a review. Your feedback about processing a return label and our service are important to u. Our Member Services team will email you right away to assist you.
Best,
Clark
Tried to log in several times, all cart options were lost - have not ordered and think I am just going to obstain since it seems like you can't handle the traffic
Date of experience: September 1, 2022
Hello Dovile,
Thank you for taking the time to leave a review. Your feedback is important to us and we want to know more about it. Our Member Services team will email you right away to assist you.
Best,
Clark
I've always had a good experience accross the board. Nice that a company can provide all around quality in some great colours! Thanks for having LONG sizes.
Date of experience: May 23, 2022
Hello Vanessa,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Best,
Mary
Worst customer service now and really cheap quality. The jacket I bought this month tore at an inner seam the first wear. When I called to complain they now make you send back the old item to get a replacement or refund. This has not always been the case. What kind of untrusting company is willing to pay the shipping an additional two times (I'm sure they pass it on to the consumers by marking up their overpriced cheaply made products).
They also go ahead and charge your card and send incomplete outfits if the products sell out in your size, without warning you ahead of time.
They are capitalizing on people that don't have the time to complain or follow through with returning.
Their attitude is "don't like it, cancel" and their customer service managers (most, not all) are not friendly and act too busy to assist. After being a member since this brand began, I cancelled and the manager who identified himself as Juan I spoke with didn't care at all,
They also know tack on an additional import tax fee from China at checkout so buyer beware the price you see in the cart will be boosted in the end by 10 or more bucks.
Date of experience: November 26, 2019
Hello Fallon,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I love how they always have very colorful pieces that you just don't see anywhere else!
Plus they're all so versatile. We mis and match with all our fabkids apparel!
Date of experience: December 4, 2022
Hello Kris,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
You can skip anytime, if you forget your money goes further, clothes are great. Some "sweater/sweatpants" pill a-lot but the athletic gear is really amazing!
Date of experience: May 26, 2022
Hello Natalie,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with quality. Our Member Services team will get in touch with you shortly further assist you.
Best,
Dean
Much more expensive than I thought it would be once shipping, taxes, and Canadian exchange were added. One of the items had a hole in it after 2 wears, I won't order again unfortunatly.
Date of experience: September 1, 2022
Hello Alyssa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Everything I have purchased from Fabletics has been quality merchandise. The price of somethings I feel are alltle high. But products really last a long time.
Date of experience: September 1, 2021
Hello Debbie,
We are so fortunate to have members like you who continuously love our products and services. Thank you for choosing Fabletics!
Best,
Nelle
I placed my order over a month ago. They created a shipping label to make me think it was shipped. No updates since June 27th. Customer service is awful. I'll never ever recommend this bogus company
Date of experience: July 13, 2020
Hello Kimberly,
Thank you for writing a review! We are sorry for the negative experience you have encountered with our shipping. Your feedback is helpful for us to hear, our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Attempting to disengage with Fabletics was extremely difficult & frustrating. For that reason I won't recommend your exceptional products to anyone.
Tricia Donner
Date of experience: April 4, 2020
Hello Tricia,
Thank you for bringing this to our attention! We are sorry for the negative experience you have encountered. Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
Bought some Leggings for £22 great I thought. Took 3-4 weeks to get here because their customer service team can't get an address right! They also use Hermes delivery who don't have a direct phone number. Finally got my Leggings and the size is not true to fit. Thought I'd keep them and give them away, seeing as they are £20 and can guarantee I'd have a nightmare trying to get my money back. Two months down the line and Fabletics have taken £44 from my account... Without warning they had signed me up to be a VIP member. I was totall unaware that this occurred whilst paying for my Leggings. At no point on my phone whilst ordering did I see anywhere where it said obviously that you were signed up and paying monthly for rubbish clothing. I despise this company. I work in customer service and the retail/end user side of the business for a UK distributor and I know how to operate a good customer service experience and I VERY rarely leave a review like this. Fabletics is not what I expected. Don't waste your time or money.
Date of experience: December 6, 2015
I've been very pleased over the past years. I've never had to send an item back. Only discouraged as an item sells out fast. But it is to be expected from time to time
Date of experience: April 5, 2024
Hello Chris,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Although I do like fabletics, I feel the company should take note of very popular items and give restocks. Or actually notify when a favorite item is in stock from a return.
Date of experience: April 1, 2023
Hello Katlynn,
Thank you for taking the time to leave a review. We are very sad to know that the items you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
This is an awful scam! You call to cancel and the lady will pretend she can't hear you. And will repeatedly do this and they will charge your credit card and make it IMPOSSIBLE to cancel. Fraud. Scam. TERRIBLE COMPANY!
Date of experience: February 22, 2016
My story begins with Facebook, where I kept seeing Fabletics ads pop up everywhere. "Wow, those clothes are super cute and my gym clothes are worn out, I think I'll try this brand!" Blindly, yes blindly, I sign up and purchase $113 worth of items. Only after my purchase, did I realize I was now a "VIP member", which really just means they have your credit card number and they WILL be charging it on a monthly basis. No, I didn't find this out via their website, but through other dissatisfied customers who felt they had been scammed. You see, the website is not up front with customers about the dirty details of being a "VIP member", instead you find this out later in tiny writing. After all this, however, I thought to myself: "Fine, that was my fault. I should have researched a little better." Fast forward to receiving my clothing, and finding that none of it fit correctly. I ordered one size too small - oops! I go to exchange my items, only to find that 4/6 items are not returnable/exchangeable because they were "final sale". What?! Yes, final sale. I found this out later as well, and you guessed it, in more tiny writing. When I shop, I want to find good quality products and honest business practices. Not to be mistaken with a wild goose-chase Sherlock style... which is certainly how I feel $113 later.
Date of experience: June 1, 2017
Hello Anna,
Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
Most things are made well. The lead warning bothers me. During a rough time in our life, I racked up a ton of monthly payments. Skipping a month is vital. Don't foret!
Date of experience: July 1, 2022
Hello Felicia,
Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I can't see how people are being so negative in their reviews. My niece turned me onto Fabletics and I love this service!
I only had to call customer service one time to cancel something I accidentally ordered twice. They were friendly, quick and efficient.
The quality of workout apparel is superior and very comfortable. The styles are super cute and I like how different size models are shown wearing clothing.
You cannot find these styles in your local sporting goods store and if you go to a higher end place the price on just one item is the cost of 2 or 3 Fabletics pieces. One item I received in my package was very similar to a top listed on Amazon for 3x the price!
For me, I wanted to get back to the gym but had zero workout attire, this service has not only given me incentive but I'm hitting the gym in style and comfort.
At one point I may cancel my VIP membership but right now not ready to do so.
I'd say go for it! You won't find anything else like it!
Thanks Kate Hudson for thinking of us average income women (men) who like to stay fit, comfortable and work out in style!
Thumbs up! :)
Date of experience: March 7, 2017
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Sheryl,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,
Ivy