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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user johnnys625
Ohio
1 review
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

I've had 4-5 orders. All products arrived in perfect condition and superior quality. Many complements on the golf course and the yoga studio. Just wish the shipping was faster.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Johnny,

We appreciate the feedback you shared regarding our shipping policy. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user annet414
Utah
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Products are more expensive than I think they are worth and You have to call or chat to cancel your subscription, but the chat doesn't work on my phone.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anne,

Thank you for taking the time to leave a review. Your feedback about canceling your VIP membership is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user jhanag
New Mexico
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

The things I want are always out of stock, they advertise cloths you can't find on the website, and the clothing gets holes quickly. The experience has gone downhill.

Date of experience: December 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jhana,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user andreab353
Texas
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

Tried Fabletics out for Black Friday and fell in love! Great product and amazing sale prices! The size are true to fit. Will definitely continue to order from Fabletics!

Date of experience: July 1, 2019

Thumbnail of user christopherr1172
Texas
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

Got confirmation of product delivered but when I arrived from work product was not at my location. I live a 2 apt duplex and already checked all my surroundings.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christopher,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user rebeccah1376
Wisconsin
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

Everything I have ever gotten from Fabletics has fit perfectly and I love everything! There could be a greater color selection for the mens shorts though for my Fiance.

Date of experience: October 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rebecca,

Wow! Thank you for sharing your wonderful shopping experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from. Thank you for showing us some love!

Best,
Nelle

Thumbnail of user katherineb883
Michigan
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

The clothes I bought were great, I just had a hard time finding things that were cute. I also struggled to find long sleeve shirts & light weight jackets.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Katherine,

Thank you for sharing your experience with the quality and availability of our items. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user kimm1786
North Carolina
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

I have never loved shorts so much in my life. They hold everything in and tight…. Material is so comfortable and breathable. Will be purchasing from this website again.

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kim,

Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.

Best Regards,
Clark

Thumbnail of user gwynethw2
Maryland
1 review
0 helpful votes
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April 9th, 2019

I've been a Fabletics customer for five years (since shortly after they started!) and still am incredibly happy with their products and service. Their leggings and athletic wear have a lovely variety of colors and styles, and I wear their brand for almost all of my workouts (and to work too, as they have a mix of other comfortable, casual-wear styles!) It's worth reading particular product reviews on sizing ("does this tend to be half a size too large or small?") but their website does a great job of making these details a clear part of the individual product pages.

I'm really surprised by the negative reviews for the brand. For starters, the claim that you are charged $49.99 per month "for nothing" with no recourse is just false. There is a default charge if you fail to skip the month in the first two days, but it's VERY easy to skip a month (you click two buttons) and this "fine print" that the negative reviewers are complaining about is in every email and on most pages of the site. On top of that, Fabletics sends out TONS of emails at the start of the month with reminders to choose or skip outfits.

Sometimes their legging patterns for the month aren't exactly my style (for example, this month's pink camo isn't doing it for me) but there's always something new next month. I've really loved their new trend in leggings with deep, deep side pockets (large enough to hold a smart phone while running!) and hope they keep that as an option! Wide variety, great colors, fun styles.

Date of experience: April 7, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Gwyneth,

Fabletics promise to serve you with an excellent member service and high-quality FAB items! Every day we look forward to meeting our members' expectations. We appreciate the time you spent to share your experience! Thanks a lot!

XO,
Ivy

Thumbnail of user crystalb14
Florida
1 review
4 helpful votes
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February 10th, 2015

My first order for last month never arrived and they saw using the tracking that it was returned to them. They will neither give me a refund or cancel my membership. I'm going to have to go to my bank to make sure this fraudulent company doesn't milk out any of my hard earned money while not providing any goods/services in return. They even make it impossible to skip a month by not having the illusive "skip a month" button just randomly not be available. VERY DISGUSTING BUSINESS PRACTICES AND DISAPPOINTING CUSTOMER SERVICE. Kate Hudson we get that you're filthy rich but you should be ashamed to be part of a business that takes money and gives nothing to the people... no product! In some case when the product actually arrives from what I'm reading it's not good quality and the people can get nowhere with these awful customer service people you hire. AWFUL... Save yourself some hassle and money and just go buy these type of items locally... probably better quality too. :(

Date of experience: February 10, 2015

Thumbnail of user renee57
Georgia
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Too much time to navigate because the same item shows up multiple times in different colors. Also, stop trying to upsell by adding an addition click when customer goes to shopping cart to check out.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rene,

We regretfully note that we have received your comments regarding our user interface. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user jellyf1
New York
1 review
0 helpful votes
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December 15th, 2020

Nowhere in terms says it is only for one item I know someone who got 70% of their whole purchase why is it now only one item this does not make any sense

Date of experience: December 15, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jelly,

Thanks for writing a review regarding our promotional offers. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Thumbnail of user janethb13
Georgia
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

I ordered 10 items. I'm satisfied with the product since the quality is good. But only 1 was delivered within7 days. The other 9 took forever to arrive and I needed them for a trip.

Date of experience: June 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Janeth,

Thank you for writing a review! Your feedback about our delivery is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user doreenk30
Missouri
2 reviews
0 helpful votes
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October 2nd, 2020
Verified purchase

The products I received where good quality but did not seem true to size. Had to return most of order for different sizes. One item was cancelled before the reshipment and no credit was given.

Date of experience: October 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Doreen,

We sincerely appreciate the feedback you shared regarding our sizing and our shipping process. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user anona15
Germany
1 review
6 helpful votes
  • Send Message
August 12th, 2014

DECEPTIVE PRACTICES!

I was so excited to find such cute outfits for such a cheap price, and although the clothing is good, the philosophy of the business is downright manipulative.
First thing that happens is that you sign up and an immediate 24 hour countdown begins, urging you to buy something, which if you buy within the first 24 hours you get a discount. Of course they dont tell you this, all you see as a customer is how good a bargain you are gonna get for your first buy. It felt very forced.

Next thing I know, I have ordered my outfit and am satisfied until i see that Fabletics has withdrawn $50 from my account. Upon further investigation and speaking with a representative, I am told that once you sign up you automatically become a VIP member and if you dont ablige to certain responses via email, you are charged this amount monthly. Of course non of this is made clear to you when you first sign up. Oh and they wont give me back this amount of course... very very manipulative techniques,

Furthermore, I tried to cancel my account after this since I was so disappointed, but apparently you cant do this online like any normal business. You have to call them personally and go through the whole customer service spiel... ay ay ay, we have another comcast situation playing out here it seems.

Long story short, there are plenty of other good athletic stores that have more humane and less bureaucratic schemes, I would find another store.

Date of experience: August 12, 2014

Thumbnail of user adamm1696
Ohio
1 review
0 helpful votes
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January 5th, 2024
Verified purchase

The ordering was exceptional and it was easy to do. Being an older gentleman they had some cool clothes for dressing. The delivery to my home was perfect. This would be 5 star.

Value
Shipping
Quality

Date of experience: January 5, 2024

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Adam,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Thumbnail of user andrewc1947
Missouri
1 review
0 helpful votes
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August 7th, 2022

****BUYER BEWARE*** purchase a discounted pair of shorts and got charged two months VIP membership for $54.95. Called phone number on website and was transfer to DirectTV sales and they make you listen to 5 commercial phone ads before giving you a different phone number to call. NO CUSTOM SERVICE!

Tip for consumers:
be careful of VIP MEMBERSHIP scam

Products used:
shorts

Date of experience: August 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership and monthly charge.  Our Member Services Team will contact you right away.  

Best,
Allison

Thumbnail of user raeganm
Texas
2 reviews
11 helpful votes
  • Send Message
February 17th, 2015

Shame on me for not reading reviews of this company prior to buying any products. I figured it was a sure bet since it is Kate Hudson-backed.

I feel like I am a relatively bright person (corporate lawyer) but I got scammed big time from this company. There is no fine print (that I can find, anyway). I ordered $200+ worth of clothes figuring I could return them without any issues. WRONG. They evidently only let you return for an exchange and they have nothing in stock... not that you would want an exchange anyway. The clothes smell really weird and don't fit. The arms and legs are super long. Each item I ordered was too tight in one place and loose in another (or too long). An different size would not fix the issue. The quality was really poor.

I returned my items a few weeks ago and they show "in process." Can't get a written response (I tried via online email) and the chats are unhelpful. I went ahead and put a block on my credit card to avoid future charges and contested the initial charges since all items were returned and not refunded.

If you use this site (DON'T!): be sure you read all of the reviews first for tips. If you are making a return, spring for UPS or FedEx to track your return. I'd also get the name and employee number of who you deal with at the company and get a return number.

This company is really unethical. What they do teeters on being illegal.

Tip for consumers:
See above for tips.

Service
Value
Shipping
Returns
Quality

Date of experience: February 17, 2015

Thumbnail of user catricea
California
1 review
1 helpful vote
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June 26th, 2015

I was surprised by all the negative reviews. My only complaint is that they are always low on stock in small and medium sized items. I have returned two items with no problem but, I never return with free shipping; I always us the Priority Mail service offered by the USPS for a flat rate of around $5.25 because it includes a tracking number and guaranteed delivery and I let them know how I mailed it and that I anticipate a timely credit to my credit card or I will dispute the charge with my credit card company. I never had a problem reaching anyone in customer service. The VIP Membership is very clear and I signed up with my business email because I use it daily so, I am not likely to miss the 5th day of the month deadline. I have found the quality to be good; the pants are thick and they wash well. I have a pair of Calvin Klein yoga pants that I have had for less than two months and they are already see through. I guess my experience has been different but, I have a top that I need to return and I am hoping things don't change. These reviews are horrible!

Date of experience: June 25, 2015

Thumbnail of user bethanyb19
California
1 review
6 helpful votes
  • Send Message
November 4th, 2017

This is what I don't understand... 1. How do people not know they are signing up for a membership? It is very obvious on the website when signing up. It blatantly states that you have the option of skipping the month by the 5th of every month, making a purchase, or if you don't make a purchase or skip the month by the 5th your card will be charged $50 WHICH CAN BE USED TOWARDS THEIR CLOTHING at a later time. How is that a scam? How do people not know this? Why are customer's not taking any responsibility and doing their due diligence in reviewing the website when signing up? If you were inputting all of your personal information, don't you think you would read through everything? 2. How do people not know that a company is charging their bank account for months and months on end and then blames the company for it? It is the customer's responsibility to review their bank statements every month to ensure accuracy. The customer also has a responsibility when it comes to their own money! 3. Fabletics is fabulous! I order their clothing often, I have skipped the month successfully and never been charged without my knowing, I have returned items and been given a full refund with no issues. You get reward points just for reviewing their clothing until you get enough points for a free item.

For all the customer's that say this is a scam, it boils down to the customer not reading through the website and not reviewing their bank statements which is no fault of Fabletics.

Date of experience: November 2, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Bethany,

You are one awesome member! Thank you for sharing your experience. We are glad to do business with you!

XoXo,
Sherry

Thumbnail of user jessicaa164
Denmark
1 review
13 helpful votes
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January 2nd, 2018

Material and is not flattering in the least bit. They charge you $50 a month for your "VIP Credit" which is a total and complete rip off. You cannot even process a payment on their website. It will just keep giving you an error message. I have three credits valuing $150 and I cannot use it because the website cannot process payments. Good luck trying to contact anyone from customer support. The phone number doesn't work and NO ONE WILL ANSWER THE CHAT ON FACEBOOK OR WEBSITE. HORRRIBLEEEEEE COMPANY NEVER USE

Date of experience: December 30, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Jessica,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

Thumbnail of user cw478
Utah
1 review
0 helpful votes
  • Send Message
June 14th, 2020

Fabletics seems like a good deal at first, but this business model is so screwed up and shady. They charge you 50 a month and give you a "credit" to use on their website... however, when you go use the credit, they refuse to let you use it because some credits cannot be applied to some orders... that is the most ridiculous thing I have ever heard of. Why in TF would you charge my money and then not allow me to use the GD credit. Then you contact customer "care" about it and they're like oh it's because there's a promotion going on... well, I want to use my credit on it; that outfit says it's literally 50 with free shipping... sorry but you can't use the credit because of the promotion... This is such a f*cked business model, I refuse to give them my hard-earned money. I cancelled my membership and refuse to ever buy from them again. If your products are so great and you truly want to sell cheaper than your counterparts, then do that. You are more than capable of it since your leggings and bras are so overpriced anyway. Besides, the first deal you get is actually fine, but after that, there are no true deals. Research well before going into it.

Date of experience: June 14, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user christopherf811
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I have received multiple ads via tik tok, instagram etc and it advertised shorts for a low price. The VIP Membership is over 80 dollars and is not easily identified as a paid subscription.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Christopher,

Thank you for sharing your feedback regarding the VIP membership! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user kayeg44
Tennessee
1 review
0 helpful votes
  • Send Message
October 3rd, 2022
Verified purchase

I bought fabletics because I was shopping for pants that wouldn't roll during my workouts. These definitely roll. They are comfy. I suggest going to a store and trying them on before you buy.

Date of experience: October 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kaye,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user annd46
Wisconsin
4 reviews
10 helpful votes
  • Send Message
November 7th, 2015

Great concept, but unyielding. I desperately tried to order an extra shirt that came with an "outfit". I bought the dang outfit as well and was merely trying to buy TWO of the tops. But the only way to buy one more of the tops was to buy the entire outfit again. That's crap.

Then I see I was automatically enrolled in a membership and my next "outfit" was scheduled to bill only days after my purchase. WHAT? Try to unenroll. You MUST call them and go through a tightly scripted beat down before they honor your request.

Then the order arrives and the outfit pant's are super short. I now see that their site defaults to a short length for all pants. So I try one more time--let's see what their return policy is. 30 days. I bought the outfit for my daughter for Xmas, so that won't work.

At this point, I'm pissed. I send an email from their contact form--NO ONE REPLIES. Days later I go BACK to the contact page and suddenly now you cannot return from the form. WHAT? So I have to get back on the phone and go through a similar beat down as I did with un-enrolling from their auto renew program. SUCH crap.

But the best was last. They charged me a restock fee. How's that for insult to injury.

Kate has hired a slick as hell telemarketing team. I"ll give her that, but get anyone off the script--no way. And you'd think they'd offer me SOMETHING off the script since every turn of this purchase was not ideal.

Can't recommend this or support it on any level.

Date of experience: November 7, 2015

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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