• Bookmark

    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

Write a Review

Overview

Fabletics has a rating of 3.1 stars from 11,778 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,731
Neutral
280
Negative
1,261
View ratings trends
228
See all photos
How would you rate Fabletics?

Reviews (11,778)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user andrewp3706
California
1 review
0 helpful votes
  • Send Message
November 13th, 2024
Verified purchase

Dear Fabletics Customer Service,
I am writing to express my extreme dissatisfaction with the service I received at the Fabletics store in Torrance Last week. I was particularly disappointed by the helpful and dismissive attitude of the manager, Florentino.
Prior to my visit, I contacted Fabletics corporate customer service to clarify the exchange process. I was explicitly informed that I could exchange my item without any issues. However, upon arrival at the Torrance store, Florentino contradicted this information and refused to process my exchange.
His conflicting information and Florentino's dismissive attitude created a frustrating and upsetting experience. I left the store feeling unheard and undervalued as a customer,
Furthermore, the overall atmosphere in the Torrance location was noticeably different from other Fabletics stores I have visited. The staff seemed reluctant to assist and displayed a negative demeanor, which I believe stems from the manager's poor example.
Am deeply disappointed by this experience, especially given the consistently positive service I have received at other Fabletics locations. I urge you to address the issues at the Torrance store, particularly the conduct of Florentino, to ensure that other customers do not have similar negative encounters.
I aappreciate your prompt attention to this matter and hope for a resolution that reflects Fabletics' commitment to customer satisfaction.

Date of experience: November 3, 2024

Thumbnail of user ericw2376
New York
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I'm always pleased with my products, the quality is good and the colors have always been fun. I had an opportunity to deal with their customer service a couple weeks back and surprisingly that was a very pleasant experience as well. I recommend them.

Date of experience: October 1, 2024

Thumbnail of user cosmictwinw
Florida
0 reviews
0 helpful votes
  • Send Message
October 16th, 2024
Verified purchase

The quality of the products I've received from Fabletcs across the board have been great. Sadly whenever the newest drops which are almost always must have items are released they're always sold out. I'm not sure if they make enough and there's never an indication if they restock those items. 😔

Value
Shipping
Quality

Date of experience: October 6, 2024

Thumbnail of user melissac3025
Florida
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Fabletics always offers great quality and style. Love that they always have my size and color available. Been a member for several years and I look forward to the new styles that come out at the beginning of every month.

Date of experience: October 1, 2024

Thumbnail of user deborahl2239
Missouri
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I have no issue with the clothing. It's the monthly service that is not working as expected. There is no heads up, i.e. An email, at the beginning of each month about purchasing or skipping the month. (I get multiple daily emails about products, so I know my email is in their system.) But I must put it on my calendar to be able to skip each month, which doesn't necessarily work in a busy schedule. And last month I purchased something in the first five days, using a prior month's charge (and resulting credit to my account) but did not skip and was charged for last month. I will be cancelling this service once I use those credits.

Date of experience: October 1, 2024

Thumbnail of user mayram234
Texas
1 review
0 helpful votes
  • Send Message
December 14th, 2024
Verified purchase

I'm amazed by the quality of the leggings and they ship fast. Great company to buy from

Date of experience: December 4, 2024

Thumbnail of user lasheenas1
New York
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

I very self-conscious about the things I wear since I do have a belly. I have been seeing the jumpsuit for a couple of weeks and was hesitant about purchasing it. I am so glad that I did. I love this jumpsuit and how it fits on me.

Date of experience: October 8, 2024

Thumbnail of user dennism2585
Florida
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I would get endless emails for promotions but rarely be able to find my size. The quality of the clothing was good, but the non-sale prices were way too high. You had to buy "credits" each month or remember to request to skip the month, which was just a giant pain. I would regularly purchase stuff if it was just priced fairly all of the time and no sub was needed.

Date of experience: October 1, 2024

Thumbnail of user pamo320
New York
0 reviews
0 helpful votes
  • Send Message
October 15th, 2024
Verified purchase

I have not experienced the low level of customer service since dealing with a cable company years ago. Fabletics has not figured it out.
The mistake started as mine; I mis-typed my email address when signing up. When I went to sign in, I thought I'd just forgotten my password so I ended up with a second account.
I was being charged on an account that I couldn't access. They told me that they couldn't connect the accounts. You can wait on their chat and phone for a VERY long time and then they are not helpful at all. Note that you will have to go through this system when you try and cancel. Very easy to sign up and a nightmare to try and cancel. No way to do it in your account.
Products are nice quality, just plan on a big challenge when you try to cancel your membership. Kind of like a low quality gym.

Date of experience: October 5, 2024

Thumbnail of user cathk243
Australia
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

I am a regular customer of Fabletics products.
I am never disappointed in the styles, quality and the service.
The site is relatively easy to navigate, the value for money and quality of the products never fail to disappoint.
The men's range is also of superior quality and price.
I keep coming back for all of these reasons, plus great communication and service.

Date of experience: October 8, 2024

Thumbnail of user patrickm2964
California
1 review
0 helpful votes
  • Send Message
October 12th, 2024
Verified purchase

I've made more than 10 attempts to exchange an item that fit differently because it was a different color. 24/7 T's. Happy Returns wouldn't work. Several representatives tried e-mailing me a label. Finally a representative gave me a when address that worked. Now I'm waiting for the exchange to be processed.
This whole process has taken almost 3 months.

Date of experience: October 2, 2024

Thumbnail of user robyng240
Georgia
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

My subscription has gone up twice. When you look through their site, their merchandise is much less expensive than what you pay monthly. And they make it VERY difficult to skip a month and even more difficult to cancel

Date of experience: October 1, 2024

Thumbnail of user jessicam4386
New York
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

LOVE the products and fit! Areas for improvement: 1) website navigation - NOT intuitive, not easy to search for what you want. I.e. Several of my searches might be for a) 7/8 length b) 365 motion fabric or c) joggers. I instinctively WANT to see all 7/8 leggings that come up (with quick fabric type). I WANT to see all items that feature 365 motion fabric. I WANT to find all joggers quickly. It's always hard to search for my specific wants. 2) Have option to immediately get my member credit when the month's drop starts. I don't like to pay my fee unless that month I like something. Does that make sense? And lastly, 3) Sizes sell out fast sadly.

Date of experience: October 1, 2024

Thumbnail of user genap42
Utah
1 review
0 helpful votes
  • Send Message
November 15th, 2024
Verified purchase

Absolutely love the Fabletics items! Great fit and quality! New styles each month and still coordinate back to previous purchases.

Date of experience: November 5, 2024

Thumbnail of user karenc4409
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
November 15th, 2024
Verified purchase
• Updated review

Love them! Fit great. Just when you think there's nothing left to buy and I find something else I like.

Date of experience: November 5, 2024

Awesome clothes and great customer service
June 14th, 2024
Verified purchase
• Previous review

I had an issue with a pair of Flares with a broken zipper. The exchange was wonderful & easy. I love the clothes so much I have my friends buying from Fabletics!

Date of experience: June 4, 2024

Thumbnail of user ashleyh1890
New York
1 review
0 helpful votes
  • Send Message
October 14th, 2024
Verified purchase

I don't like the fit and quality of fabletics clothing. I tried various styles like athletic clothes and also the scrubs. The fit doesn't work for my body. Also feel like the credits as a member are a rip off vs what you're actually redeeming for. Overall hated to see that money come out of my account because I felt I could get more quality items for much less somewhere else

Date of experience: October 4, 2024

Thumbnail of user lisam6447
California
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Used my membership credits to buy items that did not fit. Returns for the items were not available for no reason explained online. I tried 3 different times to reach someone via the app and by phone. Finally got help and waited for return to hit my account. Finally ordered other items no replacements available for original order. Import and shipping and returning has ended my enjoyment of shopping with Fabletics.

Date of experience: October 1, 2024

Thumbnail of user julies3560
California
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I don't know if I should begin with the horrible product or hidden $70 monthly membership fee?
I ordered pants for my husband thinking how could I lose paying only $20 for pants. Well I lost big time! The pant shrunk and faded after one wash. Oh well they were only $20, right? No. I then was charged about $70 the following month for a membership fee I knew nothing about! Fabletics is a scam!

Date of experience: October 1, 2024

Thumbnail of user kellym2922
New Jersey
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I love Fabletics for so many reasons; the quality of their products is so great and it's always so easy to order items. It's also easy to skip a month if you don't want to pay for it that month but I love being able to use my credits to buy higher priced items. The whole setup is just really well thought out and easy to follow. Plus they've always got great new items coming out! Give it a try if you haven't yet, I promise you won't be disappointed!

Date of experience: October 1, 2024

Thumbnail of user kristio57
Wisconsin
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Lack of availability of sizes and everything is CROPPED. Loved Fabletics.com because I am bigger, and they had styles that FIT and were flattering. Now, I'm lucky to find anything in my size. And forget buying tops anymore.

Date of experience: October 1, 2024

Thumbnail of user shirind6
California
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I really wanted to love Fabletics, but my experience with their products and subscription model left me disappointed. Every time I ordered something, I noticed that the fabric seemed low-quality. The synthetic materials they use always reacted with my skin, causing breakouts. I typically have this issue only with cheaper, low-grade fabrics, which leads me to believe the quality just isn't there with Fabletics.

On top of that, I'm not a fan of their auto-charge VIP membership model. It feels predatory to charge customers monthly unless they remember to "skip" — a hassle that adds unnecessary stress. For the price point, I was expecting better quality and transparency, but unfortunately, Fabletics fell short on both fronts.

If you have sensitive skin or prefer high-quality fabrics, I'd recommend looking elsewhere.

Date of experience: October 1, 2024

Thumbnail of user mattn395
Texas
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Having nice gym clothes can significantly enhance your workout experience. With Fabletics, I not only feel great in my activewear but also feel good about my budget after each purchase! While many brands offer high-quality fabrics and stylish pieces, I live by a personal mantra: "If I'm leaving the gym with clean clothes on, I didn't work hard enough!"

Fabletics stands out for its excellent selection of comfortable fabrics at great prices, allowing me to focus on my workouts without worrying about the wear and tear on my gear. The entire process—from purchasing to managing my membership, and handling returns or exchanges—is straightforward and hassle-free. Plus, their customer service is commendable. Overall, I highly recommend Fabletics for anyone looking to elevate their activewear collection without breaking the bank.

Date of experience: October 1, 2024

Thumbnail of user angelab3538
Texas
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

The absolutely shady way the subscription works (hiding skip buttons and making you click multiple times in order to not be charged and making it extremely difficult to cancel) is frankly sick. The fact "sales" are usually for items that are 95% out of stock so aren't really sales at all because you need to buy multiple pieces, often, to get a full discount (or anything you might buy on sales is out of stock) is also just anti-consumer. The only reason Fabletics gets any stars at all is because the clothes are legitimately high quality and very nice. It's a shame they can't allow their product to speak for itself and have to resort to despicable, pathetic money grubbing that makes me almost never buy from them even though I actually love the clothes.

Date of experience: October 1, 2024

Thumbnail of user kenc1004
Florida
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

Spotted on Facebook, with an offer od $10 for shorts. Well, not stated, but only the first pair. Still the sales prices were decent, so I bought 3 shorts, 3 t-shirts and pair of skivvies. Products arrived timely from the UK, and are good quality. Fine print indicated that this was a sign-up for a monthly program, which wasn't too difficult to terminate.

Date of experience: October 1, 2024

Thumbnail of user nayellyg
Washington
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I use leggings and scrubs from Fabletics. Their new scrubs are my favorite. I tested a pair when they were still working on the release and they have since added more colors. I have pink, gray, and blue. They fit great, they're comfortable and stylish. I've since tried some leggings and I love them also. I have a few black ones with pockets and flared bottoms, I love that they have petite sizes. Overall I would say the items I've ordered are great quality and shipping is usually fast.

Date of experience: October 1, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

How do I know I can trust these reviews about Fabletics?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fabletics?