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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

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Timeframe

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user larrys445
Utah
1 review
1 helpful vote
  • Send Message
April 4th, 2019

We went into the store purchased on pair of leggings and they suggested the VIP program:. No one said they would be charging our account $49.95 a month for absolutely nothing. We can make a purchase or just loose the money. After a great deal of time finding someone to contact, we call the number, got a third world country, an individual that barely spoke English. After another 30 minutes of debate and repeating over and over each piece of information she got the point. When I asked for a supervisor I was told that there were none at the location. When after she finally agreed to credit our account, she need to go and get it approved. Approved by whom, the nonexistent supervisor. She claimed we will get a credit and will be removed from any VIP program. She wanted us to know we would no longer get the VIP discount. I explained that if Fabeletics was the only store on the planet, we would make our own clothes before anyone we knew would shop at their stores or website.

Run from these people as they will soon go bankrupt based on their tactics.

Date of experience: April 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Larry,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user ddoodle1960
Florida
1 review
0 helpful votes
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April 27th, 2023

We are sick & tired of these commercials with women's rear ends, IN our faces on our televisions, RUBBING all over their OWN rear ends, in a sexual way, when we have families, CHILDREN watching, & maybe trying to eat & enjoy a nice dinner! Disgusting you have to do that to sell your "goods."...

Tip for consumers:
Remove your commercials from the public television!!

Date of experience: April 27, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Dora,

It is with great regret that we received your feedback regarding our commercials. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user sarahj700
New York
1 review
0 helpful votes
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July 8th, 2020

You should of course know that they will charge you if you don't skip the month, that's not the scam here. You are charged $49.95 and you get that as a "credit". They show you the 49.95 shop making you think you can just choose an outfit if you forget to skip but they will apply a "discount" which prevents you from using your credit unless you spend MORE money. So basically they are trying to get more than the $49.95 out of you when you actually try to use the credit. As if that isn't bad enough, they hook you in with their VERY aggressive advertising for 2 for $24 leggings but then as a "VIP" member you can't get this deal. But be prepared to continue to see those ads every day even though you can no longer get that deal. ALSO, you will get your monthly email asking you to pick something from the shop but it's unlikely they will have your size, the color you want or a matching top and bottom in stock. Don't expect to see any of the outfits on their social media or in their ads actually available to purchase.

Date of experience: July 8, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Sarah,

We sincerely appreciate the feedback you shared regarding how the VIP Membership works. We value your feedback, so we’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user as1358
Kentucky
1 review
0 helpful votes
  • Send Message
February 26th, 2024
Verified purchase

I love the leggings! They are excellent quality and fabric, but the whole set up is too expensive for what it is. A monthly fee, plus leggings that are still $50+ doesn't feel like a deal.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 4, 2024

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Adella,

Thank you for sharing your experience with our items and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user carterh79
Minnesota
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I love the clothes and the quality. The xxl is an excellent fit for my tall torso. It's not too wide. I get recognized almost every time I walk in and they ask me how I'm doing.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carter,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user pamelas136
California
3 reviews
1 helpful vote
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November 30th, 2021
Verified purchase

As an avid fan of fabletics, I never thought a bad customer service interaction would turn me off for making additional purchases. After spending 2 hours carefully selecting each item for my daughter and I, I checked out and received confirmation. The next day I was told my card was declined. Upon contacting customer service, they informed me that the transaction was canceled because I was shipping to a different address. However this is an address I have used several times and it's not uncommon for people to make purchases of gifts this time of year. After verifying my information, I was informed that I would need to reload my shopping cart and start again with my purchase. This is unacceptable! Well this may be a small thing, the attitude of the customer service person is what made this such a horrible experience. I have never had somebody in this job who interrupted, talked over me, did not listen, ask me the same questions over and over, and just had an overall bad attitude.
I highly recommend that fabletics start investing in the customer experience, improve the website, outsource to a much better customer service provider, and most of all invest in your it budget so customers can actually make purchases!

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Pamela,

Thank you for writing a review! We are sorry to hear about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user debbiem1529
Oklahoma
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I love my workout shorts. Would buy again. The only problem is they charged me for a membership fee that I didn't ask for. They cancelled it when I called but have yet to refund the money.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Debbie,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user ab861
Canada
2 reviews
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Some of the product is good quality but a few of the leggings gained runs in the material soon after purchase. I hate that I have to "skip" every month or risk being charged for a "credit".

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Margaret,

Thanks for sending your review! Your feedback about our product quality and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user catea16
Kansas
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I have wanted to cancel my membership for over a year and still am stuck in this stupid contract. If you don't "skip this month" each month they automatically charge you for the most current outfit (often the most expensive and full price not the membership price). If you don't use your "money" after they charge you within a certain number of months you LOSE YOUR MONEY! HUGE SCAM - I CAN'T STAND THIS WEBSITE!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cate,

Thank you for sharing your experience with our VIP program and the monthly member credits. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user mayrab15
North Carolina
1 review
1 helpful vote
  • Send Message
March 27th, 2019

I PURCHASED FROM THEM MAYBE 2 WEEKS AGO, THE CLOTHES LOOKS CUTE BY JUST LOOKING AT THEM THEN I WORE THE VIVIENNE SHIRTS AND IM EXTREAMLY DISAPPOINTED AT THE FACT THAT THE SHIRTS SEEMED TO LOOK TATTERED. I CALLED IN TO CANCEL MY ACCOUNT ONLY TO HAVE THEM TRY AND SALE ME ON STAYING WITH THEM... NOW WHY WOULD I DO THAT KNOWING HOW POOR QUALITY THE ITEMS ARE... I WOULD REQUEST A REFUND OF MY PURCHASE BUT I COULD BARLEY UNDERSTAND WHOM EVER I WAS SPEAKING WITH... DO NOT BUY FROM THEM YOU ARE BETTER OFF BUYING A BETTER BRAND OF WORK OUT CLOTHING

Date of experience: March 23, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Mayra,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.

Best,
Ivy

Thumbnail of user deans552
Iowa
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

They make it seem like you are getting great deals but, other than the first order, you are over paying for cheaply made garbage. The Thea don't last anywhere near as long as other brands. Stay away.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dean,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user charlotteh478
South Carolina
1 review
0 helpful votes
  • Send Message
August 4th, 2022
Verified purchase

For me it was very frustrating I generally wear a medium as I'm a small person but had to go up to an extra large on the leggings in order for them to fit me properly and not feeling like I'm cutting off my circulation. I assumed that the tops would fit the same as well so I purchased an extra large top unfortunately it was extremely too big and I had already thrown the packaging away for it so I'm sure I couldn't return it once I did that

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Charlotte,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user andream2073
Illinois
1 review
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

Love Fabletics. The quality and variety is great. Their powerhold leggings are my favorite. Also buy men's workout and golf wear. My man loves them.

Date of experience: June 5, 2024

Thumbnail of user mo58
Alabama
1 review
3 helpful votes
  • Send Message
May 25th, 2019

This is the 2ND time that I have been charged even after clicking the 'skip the month' option. I got a confirmation screen each time but when I called they said "It looks like you skipped but it didn't process properly." SUPER ANNOYING because before they charge you, you don't get any warning, they just randomly take it (not on a certain date, like 2/3 weeks later) which sucks because I am supposed to go on a day trip tomorrow so now I may not be able to go.

Date of experience: May 21, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Marilyn,

Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user christinec941
Minnesota
1 review
0 helpful votes
  • Send Message
August 1st, 2020
Verified purchase

I did not understand that if you put stuff in your cart that the next order cycle would process the order. When I called on it they were more than happy to return it with free shipping

Date of experience: August 1, 2020

Thumbnail of user dominicf91
Illinois
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Once you become a member you have to pay way more for the clothing. Monthly payments that auto charge your card, and you end up paying $55 for not that much worth of clothes. It's a scam

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dominic,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user makenzyd
Michigan
1 review
0 helpful votes
  • Send Message
April 16th, 2022

I love the way the pants fit and how comfortable the clothing is, but also how good they are for working out. I recommend buying from this amazing store!

Tip for consumers:
None everything is perfect

Products used:
High waste leggings

Service
Value
Shipping
Returns
Quality

Date of experience: April 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!

Best,
Mary

Thumbnail of user sabm2
California
1 review
2 helpful votes
  • Send Message
May 12th, 2019

Not notified before the monthly charge which is auto-converted to store credit - you lose all the store credit when you cancel your membership! Basically they charge money, and keep the money when you cancel the membership.

DON"T BECOME A VIP MEMBER!

They don't email you in advance about what they intend doing!

Tip for consumers:
DON'T GET FOOLED INTO THEIR VIP MEMBERSHIP!

Service
Value

Date of experience: May 10, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sab,

When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user lisah110
California
1 review
5 helpful votes
  • Send Message
March 4th, 2015

I have been ordering from Fabletics for over a year now. I love the style and quality of the clothes. They wear well and hold up really well to regular washing. You can get an entire outfit for the price of one "named brand" piece in other sports retailers. I really like that their designs are different and not the same thing everyone else is wearing. I am a VIP member and at the first of the month I get an email reminder to opt out if I don't want to order. Their VIP instructions to tell you that you will be charged and your account credited for future orders if you don't opt out. I think that some people have just not read the sight / instructions clealy. Some of their items do run small depending on the material, but when that has happened I have had no problems exchanging items for the correct size. I agree that the styles do sell out pretty quickly, but there are always new items coming out that I like just as well. I haven't had any major issues or problems and overall I am very please with the clothes I get from Fabletics and my VIP membership.

Tip for consumers:
Fabletics has just informed members (based off of customer feedback) that they have increased the waistbands sizes between 1/2 " to a 1".

Service
Value
Shipping
Returns
Quality

Date of experience: March 4, 2015

Thumbnail of user cherin34
Texas
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Just don't have product and quality that I'm looking for. I've been a loyal lululemon wearer for a long time and it fits better. Lasts longer. More selection. Even though it's more expensive

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cheri,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user jk79
GB
1 review
7 helpful votes
  • Send Message
May 26th, 2015

Company does say in terms and conditions that when you sign up they will take £44 from your account each month - THIS IS VERY WELL HIDDEN AND NOT CLEARLY MENTIONED WHEN YOU SIGN UP. No other company I know runs a business model like this and its a truly unacceptable ethic to assume this is a general term or condition to purchasing goods or items from this company.

Date of experience: May 26, 2015

Thumbnail of user andreak812
Ohio
1 review
1 helpful vote
  • Send Message
September 1st, 2023
Verified purchase

Overpriced leggings, always out of stock in my size, threads coming out after a month. Plus add in foreign tax fee at checkout, just makes it okay. Nothing great, nothing horrible… just meh.

Date of experience: September 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Andrea,

Thank you for sharing your experience with the tax and the prices we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user juliah716
Canada
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I've been finding that due to the many different styles available and at such a high monthly speed, quality of the products isn't as reliable as it's been in the years past sadly

Date of experience: November 1, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Julia,

We always aim to deliver products of good quality. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user genelleh2
Oregon
1 review
0 helpful votes
  • Send Message
August 4th, 2022
Verified purchase

Quality is fair, fit is hit and miss so it's not worth being a VIP. It's too bad the clothing is made over seas as it shows. I'm looking for made in America.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Genelle,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user evap161
Vermont
1 review
0 helpful votes
  • Send Message
December 8th, 2021
Verified purchase

I am very frustrated with Fabletics
I don't think I will ever purchase from you folks again
I keep getting charged on my debit account fo $49.95 and I haven't even ordered anything

Date of experience: December 8, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Eva,

Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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