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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user alisong250
New Jersey
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

As a member for less than a year I'm very happy over all with my experience so far. Nice options and variety of things coupled with the value make for a winning combo.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alison,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user janied75
Georgia
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

The employees were extremely helpful and patient as I tried on several items to determine my size and the best style for me. Would highly recommend. The fabric is so soft and comfortable.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Janie,

Awesome! Thank you for the great feedback! We're so glad that everything worked out for you. At Fabletics, we always do our best to provide the best service and unique style at an affordable price! Have a great day!

Best,
Mary

Thumbnail of user janeg439
Ohio
2 reviews
0 helpful votes
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January 3rd, 2023
Verified purchase

Fabletics clothing is high quality and perfect for relaxing or working out. I love the Pure Luxe leggings. They are so soft, stay in place while working out, and are not see through.

Date of experience: January 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jane,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!

Best,
Renz

Thumbnail of user pamb860
Florida
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I am a satisfied customer who spends more money than I should with Fabletics which speaks to their marketing and user friendly website. Orders seem to take a long time to arrive sometimes.

Date of experience: July 1, 2022

Thumbnail of user chadc505
Iowa
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

I have enjoyed the products, especially the VIP bundle options. That said, the website is really odd (a separate listing for each fabric style of each cut - why?). And, shipping is amazingly slow.

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Chad,

We regretfully note that we received your feedback regarding our user interface and our shipping method. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Thumbnail of user laurenp479
New Jersey
1 review
0 helpful votes
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March 19th, 2022
Verified purchase

I'm disappointed with fabletics lately because when I go to use my monthly credit, what I want is usually out of stock. Even a simple pair of black leggings is hard to grab

Date of experience: March 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lauren,

Thank you for writing a review! We are sorry to hear that the items you like are sold out. We will be contacting you right away!

Best,
Dean

Thumbnail of user ashleyp1297
Texas
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

I love the Boost. They do what they say, they don't budge. I'm able to coach and workout in them. I even bought a pair for my best friend. She loves them too.

Date of experience: August 1, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Ashley,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!

Best,
Lia

Thumbnail of user debbies450
Indiana
2 reviews
1 helpful vote
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December 4th, 2019
Verified purchase

I'm loving this purchase. Great material and super comfortable at a great price! Some of my favorite leggings. I love to lounge in these but I'm quick to step out in them too.

Date of experience: December 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Debbie,

We value the trust you have put in Fableticsand would like to thank you for that. Our team continues to work hard producing high-quality FAB items that will meet our member’s needs. Happy shopping!

XO,
Ivy

Thumbnail of user debbiem1445
New York
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I love the variety, and fit of the clothing. I have reviewed several items in hopes it helps others make a choice to pick that item if they are the fence about it.

Tip for consumers:
There is a wide variety. Keep looking. You will find something you love.

Products used:
Leggings, dresses, sweatshirts, purses, totebags

Service
Value
Shipping
Quality

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Debbie,

Thank you so much for your feedback and for sharing this with others that you like our product and selections! We are pleased to learn that we were able to meet your expectations for online buying.

Best,
Clark

Thumbnail of user chriss3821
Georgia
2 reviews
2 helpful votes
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May 31st, 2022
Verified purchase

My wife is a medium, but the last few items I purchased did not fit at all, I mean they were small if anything.
Previously that did not happen. Maybe a different supplier?

Date of experience: May 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chris,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Thumbnail of user amberb1141
Michigan
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

A pain to have to skip month. I've lost hundreds of dollars because they also have a time limit of when you can spend the cash you've already paid for. Not worth it

Date of experience: August 10, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Amber,

Thank you for sharing your experience in skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user kateh441
Canada
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Every month there is something new and I don't always buy but I always go into the site. When I do order everything comes within a reasonable time period for the most part.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kate,

We are glad you are enjoying our website and our products! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Zeth

Thumbnail of user catherineb840
New York
1 review
0 helpful votes
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January 20th, 2022
Verified purchase

Opted out for the month, was still charged. The site is hard to navigate on an Iphone. So i wasn't able to see the sceen fully and when i was chattig with a rep... she asked me to "hold on" and 13 min later still had not come back. I asked many times if she was still there. She neve responded. So, i had to go an do it all again. Tried to order joggers and it would not let me order because of an error with my shipping address (eventhough this has worked a few weeks ago when i ordered). So, i was unable to order and now have missed the 60% off promotion. I returned items the end of Dec. And still have not gotten a refund. I asked about it and was told it was "still in transit". I did what i needed and need my money

Date of experience: January 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Catherine,

We hear you! We are sorry you had a frustrating experience recently. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user lw36
Georgia
1 review
19 helpful votes
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February 1st, 2016

Kate Hudson should be ashamed. First of all, I was aware of the monthly charge for VIP. I joined as a VIP to get an outfit for $25; instead I was charged $39. When I emailed customer service they gave me an excuse that did not address the situation or make sense (something about the VIP membership, and waiting 24 hours?!?).

So okay, I thought I'd give them another chance. Bought an outfit and returned it, had to pay a restock fee. Ticked, but OK some companies do that. Ordered another outfit in November and returned it because I did not like the fit/style. I took a store credit because of the restock fee.

However, in order to get my $50 credit, I had to spend at least $100. WHY? It's my money, and I sent back the clothes. They were essentially holding my money for ransom. I could have the money I paid for items I returned, but only if I spend $100 mor?. Ridiculous! If I had known that would happen, I would have went for the return fee.

To make matters worse, I went to the website in February to opt out, and I saw that my credit is gone. Huh?!? Now I'm out 50 bucks.

This was the last straw, so I tried to cancel VIP. Had to call three times and spend an hour of my time before I got to talk to an actual person. The virtual customer service representative "Anna" would not let me, and repeatedly hung up on me when I asked for customer service. When I finally got to talk to a person, I actually had to be rude to get her to stop giving her sales pitch. I would not recommend buying from this vendor!

Date of experience: February 1, 2016

Thumbnail of user lexyg
GB
1 review
11 helpful votes
  • Send Message
March 14th, 2016

You are lured in by this "Half price first outfit" deal, and become a VIP, sounds good no? I personally didn't know why I'd been made a VIP but thought as a first time buyer I was simply getting my first outfit free to encourage me to but from their company. I checked my bank account last night and they've taken £44 from me, two months after they've taken money from me for an actual order I placed; I hadn't placed any since. I call in and explain why I'm rather angry about this random sum of money they've taken from me. Turns out if you choose the "half price first outfit" option, they take £44 off you the next month as part of your "VIP membership" as a credit for their store i. E. you can only spend it on their stuff and you can't get your money back even though this was not and is not made clear when you go through the initial process of buying your first outfit. They only inform you in the small print of your first Order confirmation, so watch out for this because they'll take £44 off you and not give it back. That's 10% of my student loan gone for this month. Not impressed at the lack of information supplied about this ridiculously high membership fee when you actually sign up, and they only tell you in small print at the bottom of an order confirmation email? Surely not? But yes, this is how sneaky they are and I wish I didn't have to buy from them again but may as well because they won't give me my money back anyway. They must make millions doing this, sneaky sneaky company.

Date of experience: March 14, 2016

Thumbnail of user emilyn379
Kentucky
1 review
0 helpful votes
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October 7th, 2022
Verified purchase

The quality of items I have purchased from Fabletics is extremely disappointing and misaligned with the pricing. For example, after just one wash, the stitching on both pairs of leggings I have bought in the last 2 months was already coming loose. This is unacceptable for leggings that supposedly retail for >$70. Additionally, the fabric used in socks and tops feels cheap and not breathable.

In addition to poor quality, the sizing of bras is not clear or inclusive and makes it difficult to guage what will fit when shopping online. I went through several disappointing rounds of ordering and sending back bras that did not fit or support my body before deciding that I would not find a bra that would truly fit me from Fabletics.

Finally, the variety and design of clothing, especially in the outfits section of the website, is impractical and binding. I wish there would have been the ability to select desired items for an outfit from a repository of options rather than having to choose pre-selected pairings. This is especially important when you don't have proper sizing available for all products: in my case, my inability to find properly sized bras made many of the outfit options unacceptable for me.

Date of experience: October 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

We always aim to deliver products of good quality. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user vianaa2
Mexico
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Me encantan todos sus diseños, muy buena calidad, cada mes espero todas sus novedades

Date of experience: October 4, 2024

Thumbnail of user joeyw106
Alabama
2 reviews
0 helpful votes
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August 1st, 2022
Verified purchase

Bait and switch when it comes to advertised pricing... Have to be a "member" to receive the price in advertizements. Extremely slow shipping times... Won't purchase again!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joey,

Thanks for sending your review! Your feedback about our VIP pricing and promos is important, and we would like to address this as quickly as possible. We would also like to discuss further our shipping process. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user lizb265
Utah
1 review
1 helpful vote
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June 12th, 2020
Verified purchase

My items were misdelivered. Customer service was no help. These were Christmas presents for my sisters and they never received them. Dealing with fabletics is a nightmare.

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Liz,

Thank you for bringing this to our attention! We are sorry to hear if your package went missing and for the negative experience you have encountered. We value your business with us, so our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user deniser862
California
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The return process takes very long, their needs to be more of a variety in the black bottoms more styles and designs everytime I wanted something it was always sold out in 1x

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Denise,

Thank you for providing feedback about your experience with Fabletics! We always welcome the opportunity to improve our products and services. We will be emailing you right away for assistance.

Best,
Tina

Thumbnail of user kristenb34
Colorado
1 review
14 helpful votes
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February 13th, 2016

I just want to start by saying I would give this a zero if that was an option. Also excuse my language. I ordered only one item. But little was I informed it signed me up for a "VIP membership" which is total bull$#*!. This so called memebership is the biggest scam I have ever seen. I got an unexpected charge on my account for FIFTY $#*!ING DOLLARS and what do I get? NOTHING! In order to cancel this membership you have to CALL which is the most inconvenient thing. You can't delete your account, remove a card or any information set up on your account. And when I called to cancel this stupid $#*!ing membership scam, the foreign chick on the end of the line, that barely spoke any English, said that they "sent an email that gave you the option to skip the charge for the month" AND GUESS WHAT EMAIL WAS NEVER SENT TO ME! I know I never saw one and I double checked AND IT NEVER CAME! So now I'm out $50. NEVER used this website.

Date of experience: February 13, 2016

Thumbnail of user natashac299
Ohio
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

I always have an great experience the staff at pincrest in orange l, Ohio is wonderful especially the manager Jen. Love attending all the events she host

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Natasha,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!

Best,
Lia

Thumbnail of user geraldm877
Massachusetts
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I was ordering quite a few items from your site...

Then I realized you were charging me for a bull$#*! VIP charge!

Date of experience: June 5, 2024

Thumbnail of user loric90
Rhode Island
1 review
7 helpful votes
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March 12th, 2017

They charge you for membership when you dont choose it. And the clothes are not that great, too thick materials.

Dont buy here! Very disappointed that Kate Hudson doesnt have better quality control.

Date of experience: March 12, 2017

Thumbnail of user km986
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I always love going to Fabletics because I get amazing customer service every time! KelliAnne was a huge help and very knowledgeable about the product and membership!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kellianne,

Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.

Best regards,
Chad

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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