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Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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My daughter, a TEENAGER, kept receiving offers for these supposedly amazing leggings, almost daily. She planned on only buying the pair with the special but instead she ended up getting her account wiped out. I called customer service, and got another sales pitch on how if she were to purchase something each month she would not be charged. She is UNDERAGE! This should be illegal. The representative said he has no control over this. I am so angry! This companies tricks needs to be exposed! I had to inform the company that I will take this to the highest place possible, they took advantage of a minor. The reps response was, can I have the age of your daughter? NO! I am not about to give you anymore info of my daughter. She is a minor and you have wiped out her account of her allowance and that is all you need to know! It was at this point he finally said he would provide a ONE TIME CURTOSEY REFUND of $49.95 and close her account since she is a minor. Unbelievable! Thank you very much for your one time courtesy refund of your insolence in taking advantage of the naivety of minors!
Date of experience: March 10, 2019
Ordered a jersey, my team has played in the play-in, then a 6 game series, and I still haven't gotten an update…
Date of experience: May 10, 2024
This site bothers me... it is not clear when you sign up as a VIP member, that your card will be charged automatically each month, and now after reading that someone tried "skipping" one month, and was still charged, I feel this is a very shady company. I assumed, that by being a member, you simply got offfered outfits each month, suggested outfits, and were simply encouraged to buy... this however is not the case.
It is very misleading, and having received my first outfit at VIP price, and read the small print, and realised about my credit card being charged each month regardless... I decided to cancel.
I have done so by phone, and frankly I am disgusted. I was told that the original first outfit I bought at reduced price, will now be charged at the original very high price.
How dare this company try to trick people this way?
How dare you Kate Hudson make money from the public in such a shady way, when you are rolling in money yourself?
I regret ever buying the outfit. It is not worth the £90 that it was originally being sold for, and I could find just as good on the High Street for half the price, if not less.
Very bad... and misleading
Date of experience: August 16, 2016
My daughter and I were met with great customer service, friendly smiles and they even helped us shop when needed help finding particular items. Thanks Roseville Fabletics in the Galleria Mall!
Date of experience: March 9, 2022
Hello Christina,
Thank you very much for such a great review! We really work hard to provide the best service that we can. Have a great day!
Best,
Renz
I love the fit of the clothing and the quality you get for your dollar is very good. Being a member you get access to some killer deals too
Date of experience: June 4, 2024
I was a VIP member and bought clothes with my VIP points then ended my VIP account because I didn't want to continue paying $50 a month. The merchandise never came and I didn't get a refund because my VIP account was deleted. I ended up down $150 with nothing to show for it.
Date of experience: February 6, 2023
Hello Alex,
It is with great regret that we received your feedback regarding your purchase. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I never received my product. When I called for more information, I was told that it was FedEx's problem and that I need to call. When I asked why Fabletics couldn't call the representative doubled down and said I needed to call since it wasn't a fabletics priblem
Date of experience: September 1, 2020
Hello Anson,
We are very sorry to hear that you are disappointed with our shipping and delivery. We will be contacting you shortly to help you further.
Best,
Nelle
The quality of the scrubs is amazing and when I had to cancel membership, I signed up for by mistake, the customer service was fantastic.
Date of experience: June 4, 2024
Same scam for me. There is no way in hell I would have agreed to be a VIP member. I buy one work out piece a year if that. I did buy three with my order because it was a good deal. I like the items, BUT I DID NOT AGREE TO BE A MEMBER. I just saw on my credit statement I was charged $49.95 because I DID NOT ORDER ANYTHING IN A MONTH. Sadly because I was busy traveling I did not catch the previous month charge. Do not order from them. Cute stuff not worth the hassle. Will be calling my credit card company, and letting my 500+ friends on FB know not to buy from them
Date of experience: August 7, 2017
Hello Rita,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
I love Fabletics! Everything I buy is trendy, good quality and comfortable. Customer service is helpful!
Thank you
Date of experience: June 8, 2024
Don't use this site unless you are willing to pay for this so called 'VIP' account of £44.00 a month to basically throw your money away for nothing.
I purchased on this site in may for just casual yoga leggings. I had no clue about this so called 'VIP' scam that as soon as you put your bank details in on your purchase you are automatically signing yourself up for these monthly payments. I unfortunately didn't even notice them for a few months, I wasn't given any emails or invoices.
I have now contacted them via email as no doubt it will cost me to call them.
DONT USE THIS SCAMMING FABLETICS.
Date of experience: October 13, 2015
Do NOT get sucked into this! Extremely poor membership scam! I have been charged a total of $800 for the $49.95 membership fee you are charged monthly if you do not purchase something! Ridiculous!
Date of experience: November 18, 2016
I have been a vip member for over two years and I skip half the months. It is hard to get the right size and color garments in stock because they sell out fast so that is why I skip half the time.
Date of experience: January 12, 2022
Hello Ross,
We appreciate the feedback you shared regarding the availability of the items we have online. A representative from our Member Services Team will contact you right away to assist you.
Best,
Lia
I don't think I've ever purchased something I don't love! The quality and styles are so great and compare to that of more expensive brands, they knock it out of the park every time!
Date of experience: December 1, 2021
Hello Amy,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I love how soft the clothes are and how cute but most of the time they don't have sizing or they only make one color it would be nice to have more color choices
Date of experience: December 1, 2021
Hello Debra,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles and sizes you like. Our Member Services team will be contacting you within 48 hours.
Best,
Zeth
I've had to do a couple of returns to find the right size and fit and the customer service has been amazing. This seriously makes me more loyal to the fabletics brand. Thank you!
Date of experience: June 7, 2022
Hello Katy,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
The quality of everything I have purchased to date has never been anything short of amazing. They also have lots of sales which helps to make their clothing etc affordable. Nothing bad to say!
Date of experience: August 1, 2022
Hello Mallory,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
I quickly and easily found what I was looking for. Saved major bucks as well! Received promptly an email after ordering and was delivered in a few short days. Jersey was awesome looking too.
Date of experience: December 4, 2022
Hello Krystal,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Men's options are very limited and the fit of the same items changes month to month. Shipping takes a minimum of 2 to 3 weeks and customer service is terrible. Spend your money elsewhere.
Date of experience: January 1, 2021
Hello John,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Bought two of the exact same shorts just two different colors. One short was a full inch longer than the other in length. Waist band was also not very tight and was not adjustable
Date of experience: May 26, 2022
Hello Ben,
It is with great regret that we received your feedback regarding the items you purchased. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
My order says it's been delivered but I didn't get the parcel
Everytime I call their customer service they give me a different reply but no resolution
Products used:
Slacks
Date of experience: October 27, 2022
Hello Aahiri,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
YOU BUY ANYTHING FROM THEM AND YOUR CARD GETS CHARGED EVERY MONTH. TOOK ME TWO MONTHS BEFORE THEY QUIT CHARGING MY BILL - YOU CALL THEM AND THEY PUT YOU ON HOLD, MAKE PROMISES AND DON'T KEEP THEM - DON'T WASTE YOUR TIME DEALING WITH THEM - SCAM ALL THE WAY!
Date of experience: September 14, 2019
Hello Joanne,
Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will send a private message to you shortly to assist you.
Best,
Ivy
I was so excited when I placed my order... then I received it. I found the quality was nothing to brag about. The sports bras do nothing as they have no support and the rest of the outfit just was nothing better than what i can buy at Walmart! I was completely underwhelmed... and then I forgot to cancel my account since you have to call in on a certain day and time to do so! So I had credit so i thought i would collect my credit and cancel. Well I placed my order and then realized i had put the wrong address. So i looked up the faq and read that if i need to make shipping changes I must call immediately or use the live chat. Tried the live chat and it said the link didn't exist. So i called... the woman told me i had to call back another day as she was unable to change anything on my account until the order was processed... how is that suppose to help me! So god only knows where my package will end up! I admit it was my fault for putting the wrong address but I am sure they could have helped me out a bit! I am very disappointed by the whole experience! The only positive i had through this whole process was the short wait time when I called! Lol~
Tip for consumers:
Save your money and buy somewhere else!!!
Date of experience: February 8, 2015
I ordered a bunch of clothing on July 2nd. I like fableletics, I have been a member since 2014 and Still have pieces from back then, they hold up well. I decided to stock up. I bought several pieces for $245.00. I still haven't received my package. I was emailed a tracking number but all it shows are several Movements around the country, not any actual movement on the tracking scale. See photo. I emailed fabletics asking when my package would arrive and I got and email saying that it was on its way and that email was no longer a way to communicate, use social media. I went on Instagram and sent a DM explains the situation. I've heard nothing. Then I went to FB messenger and dealt with the bot and asked to speak with a rep. They haven't looked at me message. Then I went on FB and posted my situation, with another person saying she's having the same experience. Then my post was removed. But every post Fabletics has on FB, if you read al messages, are customers complaining of the same thing, nothing is being delivered and customer service isn't helping. It's too bad. I really like the product and have always had a good experience in the past. I just want my package or my money back.
Date of experience: July 26, 2020
Hello Stacy,
Thank you for sharing your detailed feedback regarding the shipment of your order. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Every thing seems to be sold out when I try to order it, and the online return system has been broken for a month. The new releases look cute but I haven't been able to order any.
Date of experience: April 1, 2023
Hello Larissa,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our availability and return process. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Cheri,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy