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Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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If you have "member credit", you can't take advantage of the SALE price. So you literally have to choose to use your credit and pay a higher price, or give them additional money and pay out of pocket to get the lower (SALE) price. So your credits would either never be used, and you continue to dish out money. Or, use your member credit but pay more, so you are literally losing money. SCAM. Next huge problem: if you do find something you can use member credits for and get the fabulously low VIP member price, NOTHING IS EVER IN STOCK!
Date of experience: May 5, 2020
I was so excited to get the items but 1 set of shoes fit differently than the other and I don't like them as well also loved the fabric of the top but it is just snug fitting - so disappointing
Date of experience: October 1, 2019
Hello Tina,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I HAVE REQUESTED TO CANCEL WITH FABLETICS HOWEVER CONVENIENTLY I CANNOT REACH THEM VIA PHONE AND THEY WONT RETURN MY EMAILS.
THEY ARE CHARGING MY CC $49.95 A MONTH AND GIVING ME POINTS TOWARDS CLOTHING PURCHASES WHICH I DO NOT WANT! I HAVE TO CANCEL MY CC NOW! SO ANGRY!
Date of experience: June 11, 2015
I, too, was unaware of the $49.95 monthly charge for what they call their VIP membership. I have no recollection of saying yes to this membership. I do, however, recall that I did not want to participate in any type of membership as it was to be a one-time purchase. It must be a little check box that I neglected to uncheck. I did just call and cancel my subscription. Originally I was told to go online and make a purchase for the $49.95. I did attempt to do this but all the potential items that I might have been interested are out of stock. I called back and requested my $49.95 refunded to my card. Supposedly this will happen within 7 business days. I did ask for and receive a confirmation number and will be checking my card to ensure that this take place. I would NOT recommend this site as I believe the idea of charging someone $49.95 per month, unless you log in and uncheck some type of "skip" box is ridiculous. The clothing that I originally purchased was just fine but this has turned me off any further purchases.
Tip for consumers:
My tip ... do not purchase from this site.
Date of experience: December 19, 2014
My fault I keep forgetting to skip months but then often my banked points aren't even redeemable for what $ I paid for them. Why would I use 1 point on a $29 item?
Date of experience: January 1, 2023
Hello Allison,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
I have no idea where the monthly charge goes - it never comes off my order - it is the most confusing website. I will be cancelling. But the products are great.
Date of experience: July 3, 2022
Hello Michele,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have several clothes from fabletics. My favorite were the joggers from last year. I wish the made someone Women's sweatshirts a little longer. Highly recommend
Date of experience: December 5, 2022
Hello Julia,
Fabletics would like to thank you for patronizing our items and thank you for the opportunity to serve you. Hope to hear more from you in the future!
Best,
Mary
I love fabletics clothing. They are great quality and also super cute. I have ordered from them about 3 or 4 times now and I don't have any complaints. Thanks!
Date of experience: February 11, 2022
Hello Mariah,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
My size was consistently out of stock for several months. The prices between a vip credit and the actual cost of an item was insane. All in all bad experience.
Date of experience: December 1, 2021
Hello Jay,
Thank you for writing a review! We are very sorry to hear that the items in your size are sold out. We value you as a customer and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.
Best,
Chad
The business model of a subscription service that you have to skip a month is a pain and keeps me from ordering more. I love the products though and quality.
Date of experience: November 30, 2021
Hi Sarah,
Thank you for taking the time to write a review of our VIP subscription! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Never the size you need in bottoms, color option's and or pocket options are few and far between. Bras are not made for a thicker body build and larger breast.
Date of experience: November 30, 2021
Hello Tracie,
Thank you for writing a review! We are very sorry to hear that you are not pleased with our size and color options. We value you as a member and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.
Best,
Chad
I bought my workout wear from fabletics. The leggings i got always slips away from me. Quality is no where near to the money invested. Dont every buy the product.
Date of experience: August 17, 2017
Hello Vineela,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A member of our member service team will email you shortly to help you out.
Best,
Samar
I ordered xxl and I received small, sizes. Luckily they fit my grandsons who are in high school. The tags said xxl but they must have been xxl for kids.
Date of experience: November 1, 2022
Hello Nicholas,
Thanks for sending your review! Your feedback about your received order and our sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My return took FOREVER for your company to process then because my credit card was stolen, I had to add a new card to my account (same credit card just different numbers) your company couldn't give me a refund to my card, which is stupid. So you had to send me a check and it will take 4-6 weeks, which is absurd. I used to love your company and your clothes but I will NEVER buy from this company again after my experience. You will never get a dime from me and I will be (already have) telling everyone I know.
Date of experience: August 1, 2022
Hello Amber,
Thank you for your feedback and for informing us about your return experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The materials and styles just no longer feel worth it for the price points. The member credits have significantly decreased in value of quantity and choices of how to use.
Date of experience: November 2, 2022
Hello Allyson,
Thanks for sending your review! Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Everyone knows I love my fabletics! From workout gear to travelling in comfy outfits that pack easily and can be dressed up, i love the fabrics the feel and style!
Date of experience: August 2, 2022
Hello Andrea,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I've been shopping fabletics since my accident in 2016 when I became paralyzed. Comfy leggings and cute sets are my go to's and fabletics hasn't disappointed!
Date of experience: March 4, 2023
Hello Bryanna,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Great Fit, price and quality. I have ordered shorts in multiple colors. They are great for working out and running. Way better quality than their competitors.
Date of experience: July 2, 2022
Hi Dennis,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
Items were excellent, just as described, but sizing was way off, usually buy my wife smalls, but these smalls were Extra Small. I had to return everything but the leggings.
Date of experience: January 2, 2023
Hello Bret,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I've been a VIP with Fabletics for well over a year. At first the deals were great, when I tell you I spent at least $1,000 in clothes, I easily did. The clothes are great and comfortable but it's nothing that requires you to get a VIP membership for. The headline to get you in is a great sale, but after you actually have a VIP membership you can pretty much cancel after that. The VIP doesn't mark down prices for you. You're still paying $60 a pop for pants & the sales have become far and few between, and it's overall not worth the expense of paying $55 a month. The clothes are good quality, but understand that once you've pretty much stocked up on your favorites to have, you really shouldn't have a membership after that. What's on sale, typically come in limited sizes XL and up for most. Most of the ads you see to bring you in for a membership the clothes are sold out. My advice, get a membership for the sale, cancel, and then look to other brands that have the same "VIP membership". It seems like a large variety, but it's really just the same style in different colors that sell out quickly. It's worth it as a new member, not worth it as an existing member unless there is a good sale.
Date of experience: March 10, 2023
Hello Andrea,
Thank you for taking the time to leave a review. Your feedback about our promos/pricing and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I Love Fabletics, the leggings, the bras, the tank tops! It all fits great and feels amazing on. I have gotten my daughter hooked also! Thanks for a great product!
Date of experience: July 1, 2022
I'm been a member for a few years I work in fitness and used sport clothes all day. Fabletics quality is excellent and customer service is always available for questions.
Date of experience: March 1, 2023
Hello Margaret,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
I had the best help when me and my daughter were there that day. The lady that helped us on the floor was absolutely wonderful. Thanks for all your help.
Date of experience: September 6, 2022
Hello Georgette,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I placed an order about 22 days ago when they had their 2 pairs for $24 shorts deal. It has still not arrived, I spoke to my first representative with the live chat feature and they did not say anything before ending the chat. I then spoke to my second representative on the live chat feature and she only told me information about my order than I could find on the tracking page, she then told me to contact them again in 5 days if the order did not arrive. It didn't arrive so I then talk to my third representative over Facebook messenger and they told me to wait 4 more days and if it hasn't arrived to contact them again. Well, 3 days later I got an email saying they my "return has been received", this happened to be the order that I have been waiting for. As soon as I got the email I called their hotline and talked to my fourth representative and she told me that the delivery ran into some bad weather and they decided to just send the stuff back instead of completing the delivery. She then told me that the items that I ordered are now sold out, after they were apparently already in transit to be delivered to me. They were only able to get me instore credit. My order consisted of 4 pairs of shorts and a tank top that were all on sale, the total was about $77. So before when I was about to get 5 items, I can now get only one pair of shorts and maybe a bundle of socks. I am overall extremely dissatisfied with my experience with Fabletics, which sucks because I do think they make a good product, but what is the point of a good product if the process of acquiring it is such a hassle.
Tip for consumers:
Might want to go elsewhere, shipping might take forever and items are way overpriced when not on sale
Products used:
None, they got returned after being in transit to me after 18 days
Date of experience: February 7, 2022
Hello Jack,
We are deeply sorry to hear about this, and we are even more sorry to have disappointed a customer. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Sandra,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle