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Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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My first and only purchased. Was charged a membership which I did not add was add automatically. This should not happen since me or others don't buy frequently to have a membership!
Date of experience: August 1, 2022
Whole membership is a scam that is not essentially clear when you make your first order. Customer service is nonexistent. Quality of clothes is not the greatest (Under Armour is way better).
Date of experience: February 19, 2022
Hello Samuel,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I love everything about Fabletics. The store is always organized, clean and easy to shop in. Associates are friendly and helpful. Quality of clothing is wonderful. I always recommend it to everyone.
Date of experience: September 1, 2022
Hello Dinnah,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Kate you should be ashamed of yourself, your line is a joke. The worst service scam ever...
Stay away from this site, poor, poor, poor. They cheat you out of your money.
Date of experience: August 13, 2015
I bought two sets of workout clothes (leggings and workout bras) as Christmas presents for my daughter. She told me that Fabletics was her favorite and she was thrilled with her gifts.
Date of experience: January 2, 2023
Hello Donna,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I wish it had pockets. Great fit and fabric though. I selected size medium and they fit tight, but I still have to pull my leggings up. They slide down a bit
Date of experience: May 1, 2021
Hello Aida,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Jane
It's annoying to remember the beginning of every moth the cancel for the month. Not a fan of being charged for the product i don't get or particularly want at that time.
Date of experience: December 8, 2021
Hello Courtney,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I was helped out by Maggie and Izzie during my trip and they were super helpful in getting my size and helping me build my cart. Amazing super thankful for their help.
Date of experience: November 1, 2020
Hello Crystal,
Thanks for writing a review! Fabletics promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
They'll automatically sign you up for their "VIP" program. They won't tell you anything and they'll take $50 ($70 if you're Canadian). They just take it from you're account without any notice.
Date of experience: May 13, 2019
Hello Sarah,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
I had a really awful experience with Fabletics. First off, I had a bunch of credits saved up (about 6) because everything I ordered seemed like really crappy quality so I'd return it and get the credits back. So this happened over the course of a year and when I was finally able to make it in store to look at other items and use up the credits, I was told that they expired (?) Sorry but that is a complete scam, you took my money didn't you? Why do you get to decide when I can use it? So I called customer service and finally got my credits back. Then, I tried to use them up in the store and nothing was available in my size/color (I'm a medium) so I asked to get a few things ordered and the ladies were not very nice to me. The whole process took over an hour to order the clothes and use up the credits. Finally, at the end of the purchase, I was told that because the clothes come from England I now have to pay a tariff on top of the credits (Scam #2). Why are you sourcing clothes from England and then putting that on your customers to pay for? I take the clothes home and within one use, they stain all over the sweatshirts/sweatpants and I go to wash them and it doesn't come out. If the clothes are such bad material then maybe you're better off sourcing them from a different country. This whole brand was a complete scam, I was very happy to close my account after this experience and tell my friends/family to stay FAR AWAY from Fabletics.
Date of experience: February 1, 2023
Hello Amber,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our products and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I really love the leggings because I can focus on working out instead of hiking my leggings into place! I wish there were more shorts options, I need some of those :)
Date of experience: July 2, 2019
I have been purchasing from fabletics since the pandemic (their clothes are my new work uniform) and I have yet to have a bad experience. I am always pleased with my purchases!
Date of experience: March 1, 2023
Hello Erin,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I tried several different brands of maternity leggings during this pregnancy, and these have by far been the best! I have basically lived in them since the beginning of the second trimester!
Date of experience: February 1, 2021
Hi Amanda,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for. Congratulations, Amanda!
Best,
Cathy
I love the clothes, everything is bright, fits well and can compliment any figure! What I don't like is the monthly fee, with everything going on even with an alarm I forget! Just a flaw
Date of experience: February 17, 2022
Hello Olaya,
Thank you for writing a review! Your feedback about the monthly fee is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
The team is always welcoming. The store also looks clean and organized. The ladies always take the time to find out exactly what I am looking for and offer suggestions they think I would like.
Date of experience: May 26, 2022
Hello Dahajaira,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
For many months every time I went on the site the links were broken. It took many attempts to get through until I finally after many years cancelled by subscription. It was wasting my time.
Date of experience: January 2, 2023
Hello Cheri,
Thank you for sharing your experience online and canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Great service great product, I had to exchange three pairs and they sent all the right sizes and colors
Date of experience: June 3, 2024
I hate that I have to call in to cancel, and every time they refuse to cancel for some reason. Also annoyed by the auto monthly payments. Wish I had never signed up for this.
Date of experience: December 20, 2021
Hello Mattie,
We're sorry to hear that you dislike how our cancelation process works. We are continuously striving to satisfy our member's needs as much as possible so that we will be contacting you within 48 hours for further assistance.
Best,
Bella
I can be very rough on my clothes, and Fabletics products stand the test of time with me. The products, more often than not, are true to size, and I love the patterns and colors.
Date of experience: February 11, 2022
Hello Courtney,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Good quality clothes. But it's been a month and I have not received my order and they claim they cannot do anything about it. I would not recommend fabletics to ANYONE.
Date of experience: December 9, 2020
Hello Madison,
Thank you for writing a review! We are sorry to hear if you're unhappy with our delivery process. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
When I was ordering my first Fabletics outfit, I was sure that the promo price was to get out the Fabletics name. I didn't see that I was signing up for a subscription. Then I clicked that I didn't want promotional emails from Fabletics, so I wasn't getting any information that I was part of a subscription (HINT for NON-SCAMMY companies- the email section would be a great place to make sure subscribers know that they are subscribing). I didn't love the outfit. The pants were okay, but the top was ill-fitting and unflattering. I was just working on the budget for the last few months (I'm behind), and I realized that I'd been getting charged $50 every month. I called to cancel immediately, and was granted a $100 refund (two months), but he said he couldn't refund me the rest. I used the rest of my credit and will be canceling immediately. This felt like a scam. I didn't feel that it was clear that I would be enrolling in a membership that cost $50 a month.
Date of experience: June 21, 2014
I wasn't sure on how the Vip member worked as I'm a member. But Ashley Horowitz At Disney Springs Orlando Helped Me Out So Much By Telling Me Which Outfits Went Together When I Couldn't Figure it Out! She Deserves A Promotion!
Date of experience: April 12, 2023
Hello Farris,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
So, i just wanted to get rid of my account... i decided after looking around that i'd never want this style of clothing, and i don't like just having open accounts (also, getting a buttload of unwanted emails). So, actual chat log. And yes... they did hang up on me.
Your chat number is 142-1B5C7C67-0336
S: want to know how to delete account/name/email address. Have ordered nothing, never plan to
S: i emailed asking this like a week ago, no response.
Jade: Hello and thank you for contacting Fabletics. My name is Jade.
Jade: Unfortunately we do not have a way to delete any information from the site, this information had been stored so now you can only update. We have a very secured site, no issues with information being used unlawfully.
Jade: Is there anything else that I can assist you with today?
S: no, but i want to make sure no one can ever use the account. And i'm tired of the emails and don't like having accounts on sites i don't use. This has to be like 1 of 2 sites on the entire internet that don't have a cancel button. It definitely seems like a scam.
Jade: Please be assured that your account will be safe. We hope that you will stay in touch and visit us on Facebook.
This live chat session is no longer active
Date of experience: July 18, 2014
Site difficult to navigate: "advertised" selections in emails and VIP monthly offerings typically not available in size range; overall poor quality and oddly fitting/constructed clothing
Date of experience: April 19, 2022
Hello Stacy,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. We would like to discuss further the availability of our products in the styles/sizes you like. Your feedback about our product quality and sizing is also important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Hi,
Half the time their website isn't compatible with my phone, my computer, my work computer, or any browser I try. The app is worse.
Their systems have days that they just don't function - it makes everything harder to navigate. I end up not returning things on time.
If I was thinking about becoming a Fabletics member, I wouldn't… you won't skip and you'll end up with credits you have to spend. Credits that NEVER work for sales (because the sale is still one member credit). What's the point if you can't shop the sale with credits in a way that's fair?
I wear my lululemon more - sure they are more expensive but I just wait for sales. Also, I've had 3 pairs of pants from them that are going on 5 years and I still like them better than Fabletics. The pants look new.
There are some super cute things here and every once in a while they are also made well. But, then the cute well made thing will be sold out in your size. 1 of 10 items is cute and well made and in your size. Other 9/10… aren't.
I'd skip Fabletics…
Date of experience: May 1, 2023
Hello Beth,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the VIP membership and the website/mobile app. Our Member Services Team will contact you right away.
Best,
Allison
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Juan,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad