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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user elizabethh1893
Virginia
1 review
0 helpful votes
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January 23rd, 2022
Verified purchase

I really like that I can skip the subscription each month if I am not interested in getting new wear. The quality of the clothes is excellent and I feel great exercising in them!

Date of experience: January 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

We're happy to hear that you love the quality of our products! Thank you for your review. Have a great day!

Best,
Renz

Thumbnail of user daniell1735
Utah
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

The monthly subscription is a joke.
The products are not as good as Lulu. You ARE getting what you pay for: terribly fitting clothes in colors that don't match anything else in the closet.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Daniel,

Thank you for writing a review! We are very sorry to hear about the inconvenience you have experienced regarding the VIP membership. We would also like to discuss further our selections and product sizing. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user bettym1320
Florida
5 reviews
0 helpful votes
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December 4th, 2022
Verified purchase

Easy to access site, easy to order, fast efficient delivery of items. Great products, prices are very good if on sale, other prices are ok some a little too high but great quality items

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Betty,

Thank you for taking the time to leave a review and your feedback about our process is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user crestardf1
Georgia
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Every item I've bought from Fabletics has felt and looked so good on me. Their shorts are unmatched and their tops feel so smooth. Packages come on time and in good condition. Just amazing.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Crestard,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user megans603
Arizona
1 review
0 helpful votes
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February 2nd, 2021

I didn't skip last month because I actually wanted the member credit. Halfway through the month I still hadn't received my credit and with items selling out in my size I chatted in to find out why. They then explain that member credits are given out randomly throughout the month so I'd just have to wait until it was my time. That seemed weird to me but ok. Feb 1st comes around and I still haven't been billed. I chat in again and am told the issue is that my card on file needs to be updated. I then ask if I update the card I will be billed today and get my credit? They confirm yes. Today my new card still hasn't been billed so I chat in again, they tell me today that the billing cycle for january is over so I'm unable to get a credit for that month. I try explaining what I was told yesterday to the person over chat, not only do they not respond but my chat gets disconnected. Their chat feature is very difficult to use and it's so bizarre to me that every person I talk to says something different. I wish there was a way to follow up with the person if the chat gets disconnected and a way to rate their customer service reps. I like their products but I'm confused by their policies because of the conflicting info they give out. Like I want your product why are you making it so difficult? Ugh

Tip for consumers:
According to the support rep on chat, the credit distribution is throughout the month so sometimes the products you want are already sold out by the time you get your credit.

Service
Value
Shipping
Quality

Date of experience: February 2, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Megan,

Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user rachelm1845
Virginia
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Had to do an exchange for size and it was very simple and easy. Didn't have to pay to ship it back either which was a plus.

Date of experience: June 4, 2024

Thumbnail of user kirstenr89
Canada
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

The gear is great quality and fits perfect every time. Delivery is always prompt and communication is excellent.
So happy with my fabletics membership.

Date of experience: December 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kirsten,

We are glad you are enjoying our products and the VIP membership! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user briann1273
California
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

Great quality material, terrible monthly subscription to require customers to commit to for products which do not have the sales velocity to support it.

Date of experience: March 2, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Brian,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user tammiev8
Michigan
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

Biggest problem I have with the site is finding the skip a month area. It seems to move about the site.
I like the pieces I've purchased. They are very comfortable.

Date of experience: February 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Tammie,

We appreciate your feedback on our skipping process! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user allenr202
North Carolina
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Every thing has been a pleasure
Quality of product has been great.
Shipping has been slow compared to other retailer however once the process is performed it sets the proper expectations

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Allen,

We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.  

Best,
Tina

Thumbnail of user hopep73
Michigan
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

I love my experience with Fabletics. Your leggings fit wonderfully but because I have a hernia, I cannot wear them anymore.
Your sweatshirts are so comfortable and warm I have several.

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Hope,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user anniew200
California
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

I love Fabletics gear! Especially the leggings, I pretty much won't buy other brands anymore. Fantastic quality, fantastic customer service. Definitely a lifetime customer.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anne,

We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user margotm10
Washington
1 review
2 helpful votes
  • Send Message
February 28th, 2018
Verified purchase

I have always gotten high quality outfits at reasonable prices from Fabletics and will continue to buy from them in the future. Yes, I would and do recommend them to others.

Date of experience: February 26, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Margot,

Thank you very much for spreading the good news about Fabletics! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!

XO,
Sherry

Thumbnail of user lenetted
Kentucky
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

The product is good, my issue is that I was billed the monthly fee even though I made a purchase this month. This has happened a few times & it's upsetting.

Date of experience: June 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Lenette,

Thank you for providing feedback regarding the VIP membership! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user lauras2865
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Great quality, the subscription is unnecessary every month since the options are not really updated every month

I like the products but subscription should be quarterly when new designs come up

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Laura,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user andrewg1789
North Dakota
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I am not a fan of paying for a membership followed by an import tax that is not disclosed at sign up. Product quality is mediocre at best for the price.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrew,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and the tax. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user gabriellab10
Germany
1 review
3 helpful votes
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December 14th, 2017

THE WORST COMPANY I HAVE EVER DEALT WITH! Absolutely impossible to get hold of them- my order just wasnt delivered, even though I was charged and then when I tried to cancel my subscription I couldnt get hold of them and have been charged. DO NOT BUT ANYTHING FROM THEM

Date of experience: December 11, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Gabriella,

We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!

Best,
Sherry

Thumbnail of user suzetteb74
Virginia
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

My son purchased several pairs of shorts to enjoy his workouts. He loves the selection and comfort, and I enjoy the quality and price!

Date of experience: June 4, 2024

Thumbnail of user tabithab3
Texas
2 reviews
11 helpful votes
  • Send Message
May 25th, 2016

Point Blank:
Online user experience was not to the standards expected.
Quality of merchandise was poor. Not what is promised through the advertising campaign.

Date of experience: May 25, 2016

Thumbnail of user angelab2954
Georgia
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

Makes it frustrating. I want to love the product but it has the very cheap quality of mass production and no two products in the same size are ever the same.

Date of experience: August 1, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Angela,

We are sorry to hear that the item you got did not meet your expectations. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Thumbnail of user judys1553
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

I only use Fabletics leggings, they are the only brand that I have found to keep up with my busy life! They are never see through and they last literally forever!

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Judy,

We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user kylieb118
Canada
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

I find it to be true to size and The quality of the clothing is amazing I've had leggings that have had lasted me years I only gave a 4 star because there is always room for improvement :)

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Kylie,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user jennc282
Florida
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Fabletics is great and fits my body like a glove. I've tried other athletic wear and it just doesn't fit or is as flattering as Fabletics. I'm a fan for life!

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jenn,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user kaitlynd64
Canada
1 review
0 helpful votes
  • Send Message
February 18th, 2022
Verified purchase

I was expecting an email to skip the month and did not receive any email or communication whatsoever until after the payment was taken and then notified I have a credit.

Date of experience: February 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kaitlyn,

Thank you for your review. We are sad to hear that you are did not receive an email to remind you to skip the month. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Thumbnail of user kourtneyr5
South Carolina
1 review
1 helpful vote
  • Send Message
September 29th, 2021

Horrible customer service. I made an order on a Thursday and I expected 2-3 business day delivery as they advertise on their site. The next day, Friday, I get a tracking number. Fast Forward to Wednesday and 3 business days after my order have passed (Friday, Monday, and Tuesday). I looked at the tracking and see that it barely moved and is now delayed and will not be delivered until the next Friday. That is now more than 5 business days. I contact the company on Wednesday, the day I saw it was delayed til Friday and asked my Rush Shipping costs to be refunded 2 to 3 business days had already passed. And after a lot of back and forth they basically said well the Fedex didn't get the package til Monday and its actually "5" business days and if you don't get it by Friday then we can refund you. It was total crap. Even if you are now claiming 5 business days it is late (Friday, Monday, Tuesday, Wednesday, Thursday is 5 business days). I told them I called on Monday and the representative told me that she showed the package would be delivered by Tuesday and it never came. It has been delayed many days. But instead of refunding me $16 for rush shipping they lost a member who canceled their membership and will be returning the $90 worth of product that I purchased IF I ever do receive it. To add insult to injury, when I was canceling my membership they offered me $10 credit stay. They wouldn't refund me even partial my shipping cost but are OK with giving me $10. What a bunch of morons I can see why the reviews here are so bad. Terrible Company.

Products used:
None. Returning just because the company sucks.

Service
Value
Shipping
Returns
Quality

Date of experience: September 29, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Kourtney,

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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