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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user angelinec28
Washington
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Store employees were not helpful and friendly.
Issue with my order then call the customer service help line and the person I talk on the phone was not helpful.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angeline,

Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user andreag315
California
1 review
0 helpful votes
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March 31st, 2020
Verified purchase

I returned a damaged pair of pants. Fabletics never sent my replacement. After calling and emailing I still never received the pants. I basically gave Fabletics $50 for nothing!

Service
Value
Shipping
Returns
Quality

Date of experience: March 1, 2020

Thumbnail of user caitlinb153
Virginia
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I bought 2 different types on leggings, one pair was very compressive and uncomfortable, the other pair was very comfortable but unfortunately tore the first time I wore them.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Caitlin,

We regretfully note that we have received your comments regarding the item that you've got. Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user jeannettes206
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Timely delivery. I like the fit better than the for "thick" girls better than the other popular brands. Will buy again.

Date of experience: June 3, 2024

Thumbnail of user carissat5
Missouri
1 review
2 helpful votes
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March 6th, 2017

I thought id give this a try since they had a deal for their leggings knowing that I would have to be a VIP member and could cancel later. The whole experience was just awful and made me so mad I just regret it. Don't waste your time. First of all, who the $#*! wants a membership to buy workout clothes? So stupid! I go to order some leggings and they were sold out of almost every single size, lentgh, and color. I had already paid so I had to buy pick something so I bought what was left. I then receive the leggings and they were subpar. Threads were coming out of the seams in some spots and they were very tight. I decided I don't want more $#*!ty overpriced clothes from this company, I try to login to my account to cancel etc and my password was wrong. I click forget password, never received any help or got it reset. I emailed the company asking to reset my password and cancel my account. No response. So I call and the lady tries to argue with me about contacting them when I have the receipts that I did in my email. She hounded me on why I want to cancel. It took way longer than necessary to cancel and I had to demand that they refund me. Complete bull$#*!. I'd rather just go buy the overpriced LuLuLemon leggings than deal with all this bull$#*!. So $#*! you, Fabletics.

Date of experience: March 6, 2017

Thumbnail of user jambob
GB
1 review
3 helpful votes
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February 18th, 2021
Verified purchase

Fabletics keep getting my delivery address WRONG - I have contacted their customer service multiple multiple times and each time they say we have updated your delivery address - but I get the email from Hermes saying we are delivering it to the WRONG ADDRESS. They have delivered the item to the wrong address twice now not even close to my house - I have to drive to that person's house and apologise for FABLETIC's error. Terrible terrible terrible - DO NOT use

Service
Value
Shipping
Returns
Quality

Date of experience: February 18, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Jambo,

Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user darshanir
New Jersey
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Like most of the stuff, but priced too high.
Please provide better discounts to keep customers. Introduce more variety in full sleeves.

Date of experience: June 4, 2024

Thumbnail of user eriks240
California
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

I don't know which order this is for because I never received an email with such order number and I cannot find my orders on Fabletics website (MY ORDERS tab is empty). However I had problems with one order that I made, it was cancelled (after it was confirmed), it was tricky to get replacement etc.

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Erik,

Thanks for writing a review regarding the order you made. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user jennifert2262
Florida
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

My order was returned back to sender without me ever having received it, it was never delivered to my house. I also did not receive a refund even though I never got my package.

Date of experience: April 5, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Jennifer,

Thank you for sharing your experience with the order you never received. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user lamisa
California
2 reviews
5 helpful votes
  • Send Message
July 19th, 2018

THIS IS THE SMARTEST FRAUD IN THE WORLD! THEY RIPP PEOPLE OFF AND START CHARGING THEIR CREDIT CARDS FOR $50 DOLLARS A MONTH WITHOUT LETTING THEM KNOW! THEN THEY TELL YOU THAT YOU HAVE TO SKIP THE MONTH NOT TO BE CHARGED! HAHA THE FUNNIEST FRAUD EVER. PLEASE DON`T USE

Date of experience: July 19, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Lamis,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user heathert663
Kansas
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I was ignored in the store for about 15 minutes then I went to the counter and asked for help. I am a fan of the longer biker shorts and the bras are great.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for the feedback about your experience with our Member Services Team in the store. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

​Best,
Allison

Thumbnail of user kathyo388
North Carolina
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

I order all the time and love this brand! Can't wait to order again soon.

Date of experience: July 4, 2024

Thumbnail of user renap20
North Dakota
0 reviews
0 helpful votes
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January 20th, 2022
Verified purchase

I was skeptical about becoming a member at first. I was so wrong. I love how I get reminders that I can skip a month. The quality is amazing and the prices are affordable.

Date of experience: January 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rena,

Thank you for your positive feedback. We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user sandras2913
South Carolina
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

This is my everyday attire. I can work out in it or if I want to be casual, I can pair it with a tunic or mini dress and sandals. It is very comfortable.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sandra,

We appreciate the time you took to leave such a thoughtful review of our products and services! We’re happy you had a great experience with us! Have a great day!

Best,
Dean

Thumbnail of user quentint38
Wisconsin
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I like your product. It is expensive, but I was able to order due to a deal. But the amount of texts I received, even after I requested that it stop, was too much.

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Quentin,

Thank you for sharing your experience with our items and the text notification you received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user jenniferm4769
California
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Love, love, love my electric cherry summit teddy jacket! The item is true to its color in person as well as size (M). Can't wait to wear it and order it in another color!

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.

Best Regards,
Clark

Thumbnail of user delilahw
Illinois
1 review
1 helpful vote
  • Send Message
December 10th, 2016

They make it impossible to cancel your account when you want to and make it impossible to get your money back when you want to return something they are the $#*!ing worst. When I had a "VIP" account I tried to use my reward points to redeem a water bottle and then never sent it to me but charged my rewards points and then when I tried to contact them to fix it they would't send it to me because they're a bunch of stuck up $#*!es that steal your money. DO NOT GET A VIP ACCOUNT IT IS NOT WORTH IT!

Service
Value
Shipping
Returns
Quality

Date of experience: December 10, 2016

Thumbnail of user toddc847
Illinois
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The staff was very helpful and friendly. The store was neat and well organized. Tons of variety of their products.

Date of experience: June 3, 2024

Thumbnail of user ellam75
Washington
1 review
0 helpful votes
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October 14th, 2018

They charge you a monthly subscription that is automatically charged and not only do they make it very hard for you to get out of it I am finding it Extremely hard to get a refund.

Tip for consumers:
maybe buy once as the first deal is great. Then immidiatly cancel your account unleses you want to be charged $50 a month.

Service
Value
Shipping
Returns
Quality

Date of experience: October 11, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ella,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user faribar
New York
1 review
7 helpful votes
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November 15th, 2015

Dont make a mistake these products have nothing clse to brand names. The material is cheap and cuts are bad. The outfits look very cheap im a fan of Kate Hudson and am very disappointed

Date of experience: November 15, 2015

Thumbnail of user judyk411
Maryland
1 review
0 helpful votes
  • Send Message
June 4th, 2021
Verified purchase

I always love my purchases, however not this one. Poor fit. I was told I could return it. Took it back to the store, however the girl said not returnable. They did eventually take it back

Service
Value
Shipping
Returns
Quality

Date of experience: June 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Judy,

We are sorry to hear if your items don't fit well. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user chezneyw
Ohio
1 review
0 helpful votes
  • Send Message
May 28th, 2022
Verified purchase

I received the wrong outfit and the return process is so complicated I cannot figure it out nor does in store take it back. It does not fit and it isn't even close the right order.

Date of experience: May 28, 2022

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hi Chezney,

Thank you for sharing your feedback regarding your order! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user gabriellel55
Washington
1 review
0 helpful votes
  • Send Message
January 19th, 2021

The 2 pants i got were crap in quality, that was 6 months ago. I just canceled my "prescription" that I never wanted. Now I'm $300 out and the lady was so rude about it.

Date of experience: January 19, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Gabrielle,

Thank you for writing a review regarding our quality! Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user karag122
Colorado
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

The leggings already showed signs of wear at the knees after one use. The cheaper price of these leggings is beginning to show when compared to the more expensive leggings. You get what you pay for.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kara,

Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user ashleyd1035
California
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

This purse is big,comfy and easy to wear! It is spacious it fits a lot of stuff. It can be worn as a gym bag or a purse because of the straps. The material it is made out of is easy to clean as well.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Ashley,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purse! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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