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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user elizabethb2680
South Carolina
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Extremely comfortable and slimming! When I first put them on I thought, hmmm! I may not be able to breathe, but once they were on they were so comfortable! I didn't want to take them off!

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user guyc134
New York
2 reviews
0 helpful votes
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April 1st, 2023
Verified purchase

Easy to order, great selection to choose from, and quality apparel. I sent most of my order to my college aged boys and they love the products. They and I will be ordering again.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Guy,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!

Best regards,
Chad

Thumbnail of user kariw52
Missouri
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

I was so excited to start my membership. Each time I tried to order the items I wanted were sold out. The items I did end up getting are not the quality I expected.

Date of experience: May 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Kari,

Thanks for your effort in writing a review! We are sad to know that you are unhappy with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user marikas9
Indiana
1 review
0 helpful votes
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September 3rd, 2020
Verified purchase

My size is never in stock which is xxl and I always order stuff for my daughter in size med always out of stock. I get bombarded with email then let down because of stock issues.

Date of experience: August 4, 2020

Thumbnail of user ashleys711
Virginia
1 review
0 helpful votes
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August 3rd, 2020
Verified purchase

Their leggings are decent quality (though expensive) but be aware that purchasing a pair automatically enrolls you in their $50/month subscription service unless you know to uncheck a tiny box at checkout. Normally I look for this sort of thing, but I didn't think to here because who SUBSCRIBES monthly for LEGGINGS? Now I know.

Date of experience: July 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Ashley,

Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership works. We value your business with us. Our Member Services team will be getting in touch within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user brunot43
Texas
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

The only pant zipper on 2 the only pant series did not represent good quality. The zipper split and now i'm trying to put it back together, frustrating. No inspection tags to share.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Bruno,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user lenorer32
Michigan
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Calling me a monthly VIP member and taking $60 out of my account and telling me I have shipping credits!
How is that legal?

Date of experience: May 10, 2024

Thumbnail of user patriciam2673
Illinois
3 reviews
0 helpful votes
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July 1st, 2022
Verified purchase

Everything I have purchased from Fabletics have been quality materials and wash and wear well. I have been refreshing my wardrobe and these items fit right in. Thank you.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Patricia,

Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!

Best,
Dean

Thumbnail of user helenf420
California
2 reviews
0 helpful votes
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June 1st, 2020
Verified purchase

I had to make a return because I received the wrong order. They quickly mailed me a return label and exchanged the product promptly, and the leggings are great!

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Helen,

Awesome! Thank you for sharing your positive feedback! Apologies for the trouble but happy it all came together in the end. It is members like you that help keep our lights on, and we couldn't be more grateful.

Best,
Nelle

Thumbnail of user lexip2
Georgia
1 review
13 helpful votes
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May 25th, 2016

I am completely disgusted with my experience in dealing with this company. About a year ago I purchased a tank off of the site and was billed 50$ a month for 3 of the following months before I finally noticed it on my statement. I called and canceled my VIP membership and about a week ago I was emailed a gift card that was worth 50$ to try to make up for all the money they had taken from me. I got back on my account to redeem the gift card and paid the REGULAR price instead of rejoining as a VIP (I made sure that I read every little thing I was clicking on this time) and it still ended up somehow changing me to VIP and charging me for the last month anyway. THIS SITE IS A SCAM DO NOT USE IT! SAVE YOURSELF THE TIME AND THE MONEY.

Date of experience: May 25, 2016

Thumbnail of user brandonb1565
District of Columbia
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

My experience was and is great with fabletics my family loves the design and quality of the clothing. We are very pleased and will continue to shop with fabletics

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Brandon,

We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user pamelal1405
Kansas
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I like fabletics products. I don't like having to have a membership to get good prices. I prefer to be able to purchase sale items without paying each month.

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Pamela.

Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user gailm853
Rhode Island
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

My name and accounts are messed up with my daughters can't separate to buy my own cloths and can't answer your deals texts.
And can't make another account either.

Date of experience: April 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Gail,

Thank you for providing feedback about your experience with creating an account! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user candacec249
Canada
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

I have been a customer for a long time and I have legging and shirts from the over 7 years ago that still fit fabulously and I use on a weekly basis. Great product and easy to use site.

Date of experience: September 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Candace,

Thank you for sharing your wonderful experience with our website and the items you purchased. It makes us happy to know that you are satisfied with the products and services that we provide to our members.\

Best,
Mary

Thumbnail of user hallai
Maryland
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Great products but the website and app are terrible. Navigation sucks and you get bounced out of areas you are browsing in… several years of frustration with the website

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Halla,

Thank you for taking the time to leave a review. We apologize if you experienced some website and mobile app technical difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user aimeeb189
Texas
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I love the quality and style of Fabletics, and the price is really great too. But the shipping is very slow, which in 2023 is just unnecessary and frustrating.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aimee,

We appreciate the feedback you shared regarding our shipping policy. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user fernandog226
New York
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

The membership is a scam. You know that you make people think there's a discount, and you add in very small print that people are actually buying a subscription.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Fernando,

Thank you for taking the time to leave a review and your feedback about our VIP membership is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user satyal
Maryland
1 review
0 helpful votes
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July 1st, 2021

I ordered $150 worth of items online via a promotion. The package carrier indicated that the package was delivered at my front door. This is impossible because I live in an apartment building and all packages are delivered to the front desk. You can't access the building if you are not a resident. Customer service told me that they could only give me a store credit, I insisted on getting a full refund because they no longer had the items that I wanted. They made believe that I would get a refund in the next 48h... I had to call back 4 times and follow up 4 times for them to tell me the same thing over and over. This lasted 2 weeks. The supervisor, said that in order for me to get a refund I needed to contact the carrier Starship (the worse), and get a proof of non receipt. Which makes no sense because they already indicated it was delivered according to them. Ultimately, Fabletics gave me the runaround for my refund, which I still do not have, they refuse to be responsible or even help follow up with the shipping company that THEY CHOSE to work with and made me responsible for the carriers incompetence.

Online purchasing with Fabletics has been the absolute worse customer service experience I have ever had, this coming from someone who worked in retail management for over 15 years.

DO NOT ORDER ONLINE.

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Satya,

We sincerely apologize for the negative experience you have encountered, especially with the order you didn't get. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user archanaa14
Virginia
1 review
0 helpful votes
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October 16th, 2020

Keep getting charged even after cancellation of membership. They make it super hard for you to cancel your membership. Its almost like they want you to forget about it and keep getting charged.

Date of experience: October 16, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Archana,

Thank you for writing reviews! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user leahz
Virginia
1 review
7 helpful votes
  • Send Message
October 15th, 2014

Well. I ordered my first outfit which came to $44 instead of the $25. I did agree to the VIP program as it wouldn't let me continue without saying yes. I called customer service after making my purchase to cancel the VIP membership so I wouldn't be forced into remembering monthly to say no to an outfit picked for me in my email as I just want to try the clothes before I commit to monthly outfits. The lady I spoke with was so rude and refused to cancel my membership. After three requests to cancel she obliged. Asked for a confirmation # which she rattled off really fast and then hung up on me. I learned a few days later not only had they cancelled my membership but also my order and charged my credit card. It has been a nightmare dealing with them and only after contacting them on facebook, twitter and email finally got an answer back through facebook saying I had to deal wtih their customer service. I have disputed the charges with my credit card company as they are unwilling to refund my money for no product and cancelling my order. They are total scammers and I have told all my friends to stay away! I suggest everyone else do the same or you'll be dealt with rudely and charges made on your card and no product to show.

Service
Value
Shipping
Returns
Quality

Date of experience: October 15, 2014

Thumbnail of user smimnagh61
Florida
1 review
1 helpful vote
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August 29th, 2023

I tried to find the sweats they showed on the commercial and could not find them. Every time i tried to charge the model to realistic sizes there were no options.

Products used:
None

Value

Date of experience: August 29, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Sherri,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you're looking for. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user juliau45
Tennessee
1 review
0 helpful votes
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February 14th, 2022
Verified purchase

The cloud seamless high wasted pants I bought started to snag after 2 wears. This is the first time I had any problems with any of the pants I have bought.

Date of experience: February 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julia,

We are disappointed to hear that such a loyal customer had a bad experience with our products. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user annz19
Indiana
1 review
0 helpful votes
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July 1st, 2019
Verified purchase

All of the Fabletics bottoms I have purchased have been of great quality and fit. The double stitched seams are secure and the fabrics are comfortable. Size is true to fit.

Date of experience: June 28, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ann,

Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!

XO,
Ivy

Thumbnail of user tristyw
Maine
1 review
0 helpful votes
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July 2nd, 2022
Verified purchase

I am always happy with the clothes and have the option to return if it doesn't fit the way I hoped. I feel that I get the value I pay for with fabletics!

Date of experience: July 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Tristy,

We love you and your wonderful review! It's always great to know that you are satisfied with your VIP membership, that is what we always aim for!

Best,
Tina

Thumbnail of user cristinam342
California
1 review
0 helpful votes
  • Send Message
July 19th, 2024
Verified purchase

Good items material and affordable and comfortable

Date of experience: July 9, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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