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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user cc94
New York
1 review
5 helpful votes
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August 10th, 2014

DECEPTIVE PRACTICES! Do not be fooled by their promotions. They are trying to get you enrolled in a membership that is not clearly stated and has a monthly charge.

Date of experience: August 10, 2014

Thumbnail of user elib45
Washington
1 review
1 helpful vote
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February 16th, 2019
Verified purchase

I purchased something oversold and never received it. Simply got word it was sold out.
But, I pay for a monthly fee. So where has that money gone to?

Date of experience: February 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Eli,

We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user cassr3
Washington
1 review
2 helpful votes
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April 12th, 2015

Seriously scam $50 out of me. I don't think so, and when I called to cancel and get my money back the person on the line was very rude and cold towards me. DO NOT SHOP HERE!

Date of experience: April 12, 2015

Thumbnail of user notgivingm3
Texas
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

The app is terrible - it's slow, doesn't load, etc, so I can only order from a browser. The articles I want are always out of stock in my size.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Andrea,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our app while checking out. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user coleb109
Massachusetts
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

These are the best briefs I've ever owned! They are super comfortable and keep me dry all day! I have 12 pairs and will buy more soon! A++ quality!

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Coleman,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!

Best,
Renz

Thumbnail of user allisons44
New Jersey
1 review
21 helpful votes
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April 4th, 2016

I often find myself with all of my yoga/running pants dirty in the hamper, so I thought it'd be a good idea to try out this Fabletics thing and get some affordable, good quality workout clothes. As an adult who's dealt with shopping "deal" scams before, I was wary of their business model, and a little concerned that I would forget to "skip" when I decided not to buy an outfit, and since I read about how difficult it is to cancel the VIP membership. I went for it anyway because I couldn't resist $25 for that first outfit. I really like the outfit, the bra and pants were great quality and the shirt was just ok. I received an email the second month reminding me to buy or cancel and outfit, so I "skipped" the month and wasn't charged. This morning I bought my last VIP outfit, and then I called and cancelled. Website clearly states you have to call 1-844-Fabletics to cancel, I called, requested a cancellation case number to confirm, and then received a confirmation email. Not so hard, guys. I say the best way to deal with companies with predatory practices like this is to USE THEM RIGHT and cancel, get your money's worth and get out :)

Date of experience: April 4, 2016

Thumbnail of user bethw16
GB
1 review
11 helpful votes
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October 3rd, 2014

I am really impressed with the garments that I received from Fabletics, I am very tall so ordered the tall leggins and wow they fit like a glove, with a bit extra length, which is what I wanted, may I point out I am just under 6 foot. The leggins are so comfy and so is the sports bra, the tshirt is also a wonderful fit. And I am extremely impressed that all 3 of these items cost me only £22! What a bargain for such wonderful garments.
On the downside, the monthly payments thing did throw me, when reading these reviews AFTER I had ordered my products I became worried, but I rang up the company straight away and asked to cancel my membership, and they did it, with some hassle, they did try to get me to stay, but I was adamant that I wanted to cancel my membership and after about 10 minutes they did so for me.
Overall, I would recommend this website to people, the quality of the products is great, they're very comfy and well priced. BUT make sure you read the small print, and to cancel your VIP membership, which you get automatically when you sign up unless you want to pay the £50 odd a month.

Tip for consumers:
READ THE SMALL PRINT

Service
Value
Shipping
Quality

Date of experience: October 3, 2014

Thumbnail of user kimberlyk33
Maryland
2 reviews
6 helpful votes
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January 6th, 2017

Honestly, all the reviews here are just people who were too lazy to read the Terms and Conditions when they signed up for the VIP membership. Their prices are only "reasonable" because you signed up for their monthly outfit subscription, which also comes with the discounted prices on individual items. Of course they're going to charge you if you don't cancel, it's a subscription! You can still use the $50 credit on their full outfits though, just not individual items, which is kind of lame.

I personally just signed up for the VIP membership my 1st month to get the $15 outfit (great deal for a long-sleeve athletic shirt + capri leggings), and called customer service to cancel. Seriously, the call was literally 15 minutes (I checked afterwards), and I received an email confirming my VIP membership cancellation less than half an hour later. Yes, the rep did try to convince me to stay, but I was firm while remaining polite and said I just wanted to cancel, end of story. Customer service is NOT the issue here, but people who DON'T READ. I even ordered the top in a size too large and was able to exchange it (FREE exchanges, even on your promo outfit!) for a smaller size by mail, no hassle at all. I received the replacement top ~2 weeks after submitting the exchange and following their instructions. My original order only took 9 days to arrive.

The -2 stars is because the clothing really isn't that great quality-wise (in my opinion). I thought the top was cut weirdly in the shoulders and the fabric was all nylon with just a bit of spandex for stretch. If you've ever worn nylon clothing before, you'll know it's very static-y and not that great (in my opinion) for exercise and sweating. The top also kept riding up during my jog so I have to make sure to tuck it into my leggings before heading out. The leggings are fine though, medium compression and thickness. I think their leggings are just generally better quality than their tops, based on the reviews on the site.

This company is NOT a scam, it just manages to attract people who don't like to read what they sign up for!

Tip for consumers:
If you don't feel like canceling yet (or are too lazy to call/chat with customer service like me, and want to procrastinate canceling your membership) you can just make sure to SKIP your membership every month BETWEEN THE 1ST AND 5TH on their website. It's literally 1 button to click and at the top of the page when you visit after signing in.

Service
Value
Shipping
Returns
Quality

Date of experience: January 5, 2017

Thumbnail of user deannm38
Kansas
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Love the way they fit the don't roll down or stretch out of shape, very nice feel while wearing them

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Deann,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.

Best,
Lia

Thumbnail of user francesg11
Washington
2 reviews
4 helpful votes
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June 15th, 2015

Yes I want to say received my first and last order. Cheap fabric and misrepresentation on how much it costs,

Date of experience: June 15, 2015

Thumbnail of user deshaniac
Netherlands
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

My gym outfits have lasted more than a year and still look brand new, the quality and designs are amazing

Date of experience: November 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Deshania,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products.

Best,
Mary

Thumbnail of user alexandrad174
Florida
2 reviews
0 helpful votes
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January 18th, 2022
Verified purchase

Their products are great, comfortable and true to size but the way they are packed uses a lot of plastic.

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alexandra,

Thank you for taking the time to leave a review. Your feedback regarding our packaging is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user annettem484
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Great quality of product for your money. Would highly recommend this site. Great sales abs customer service is fast too

Tip for consumers:
If want to be part of the VIP monthly subscription but done want it every month…it’s super simple to skip as many times as you want

Products used:
Everything

Service
Value
Shipping
Returns
Quality

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Annette,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user sumatrad
Illinois
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

I love my shape wear. It does a great job holding me in and making everything smooth. Great price too!

Date of experience: May 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sumatra,

Thank you for leaving a positive review. E constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!

Best,
Renz

Thumbnail of user melissad603
New York
1 review
0 helpful votes
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December 4th, 2019
Verified purchase

Best active wear I have ever bought! It wears well, washes well and feels great! It's also true to size.

Date of experience: December 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Melissa,

We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!

XO,
Ivy

Thumbnail of user blessingr5
California
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

Never disappointed when I purchase new gear from fabletics. Comfy, tight where I needed it, and kudos for fast shipping!

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Blessing,

We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.

Best,
Lia

Thumbnail of user jenniferr429
Alabama
195 reviews
359 helpful votes
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November 1st, 2018

Customer service sucks at times. I decided not to use the site based off of the reviews I've seen here.

Date of experience: October 29, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Jennifer,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user stacyp235
Illinois
1 review
0 helpful votes
  • Send Message
December 7th, 2021
Verified purchase

So easy to order. Product is great. Fast delivery. Overall very satisfied with all that we have purchased so far.

Date of experience: December 7, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stacy,

We couldn't be any happier with this lovely feedback! Thank you for such an excellent review. We appreciate your time to share how satisfied you are with our products. We hope you have a nice day!

Best,
Nelle

Thumbnail of user anneb889
Canada
1 review
0 helpful votes
  • Send Message
May 23rd, 2022
Verified purchase

I personally find the clothing to be really good quality, fits well and it didn't take that long to ship.

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anne,

We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user crystalg574
Canada
1 review
0 helpful votes
  • Send Message
May 23rd, 2022
Verified purchase

I still haven't received my second part of order. I got a email saying they would be here last Friday.

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Crystal,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the status of your order. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user noreend43
Georgia
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

Love everything I received. Waiting for shorts to be out that are long shorts like nine inches in bright colors.

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Noreen,

We appreciate the feedback you shared regarding the selections we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user donnag805
Virginia
3 reviews
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I bought gifts for my son and husband. Both love the shorts. They are not fans of the membership aspect.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Donna,

We are glad you are enjoying our products! Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user luisc752
Idaho
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I'm not happy with the fit, the XL's seem like they run small. Shipping takes forever, both receiving and returning.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Luis,

Thanks for sending your review! Your feedback about our sizing and shipping process is important, and we would like to address this as quickly as possible. We would also like to discuss further our return/exchange process. Our Member Services team will email you right away to further assist you.

Best,
Zeth

Thumbnail of user donnas3063
New Jersey
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I have been a customer for years and am very happy with the fit, quality and look of their leggings!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Donna,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your leggings! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user bryans520
California
1 review
0 helpful votes
  • Send Message
December 4th, 2020
Verified purchase

The details were very hidden that this is a subscription based company. Also, the product was not what it appeared.

Date of experience: December 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Bryan,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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