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Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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This company is a freaking joke! I ordered a gift card as a Christmas gift for my sister-in-law. What they don't tell you is that it is a Electronic Gift Card, not a physical gift card you can just give to someone. Then when my sister-in-law tried to login to use this so called "gift card" she could not get into her account to redeem it. I called Fabletics 3 times! With absolutely zero results so I told them to just cancel the gift card and refund me so I could buy her something else, I was told they DO NOT refund gift cards. SO HERE IS THE BOTTOM LINE...DO NOT ORDER ANYTHING FROM THIS COMPANY!. They do not honor your purchases. I would really like to put down my real thoughts in foul language as to how I feel about this company. (Although, I did tell them in Foul Language exactly what they could do with their company.) It did not make me feel much better because it's looking like I am going to be $50 out of pocket and my sister-in-law will not get a Christmas Gift! It really pisses me off that companies can get away with this kind of Bull S----!
Tip for consumers:
The customer service at Fabletics leaves a lot to be desired. They have not knowledge on how to treat customers when they have an issue with a purchase. I would never use this company again and I will go out of my way to tell everyone who will listen to stay away from Fabletics Company both online and in store.
Products used:
I ended up buying and shipping a late Christmas gift because of Fabletics lack of business ethics in fullfilling their purchases to their customers.
Date of experience: December 21, 2023
I wish I can give this site a zero rating, but I cannot. I ordered my very first outfit about a month ago, one of the items being a sydney capri in an XXS. I received the capris in an XXL, so they had me go to the post office and return them for free and they ensured me I would receive my size this time. Instead, they sent me ANOTHER XXL. This time I talked to the manager and explained my situation and so instead of having me go to the post office again, he told me to keep the XXL and he would send me another XXS. AGAIN, I received another XXL and had to call customer service. This time I talked to a different manager who was extremely rude and not helpful at all. He told me that since I was not a VIP member any more that I could not get free returns. Eventually after talking to me for 30 min, he was willing to exchange my capris for the THIRD time for a different pair since clearly something in the system was wrong for my leggings if I went to the post office and returned the leggings. He was extremely rude and when I told him that ordering from Fabletics was the worst experience I have ever had and a terrible first impression on a new customer, he laughed. He laughed at me! For their mistake!
Date of experience: November 30, 2014
Consistently provided bad service and refused to help me out with a simple and straightforward request
Date of experience: November 4, 2023
Hello Adam,
Thank you for sharing your experience with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Excellent durability, lasts for years, don't whither in the dryer easily
Customer service has excellent communication
Date of experience: January 4, 2023
Hello Angela,
Thank you for the great feedback regarding our Member Services Team and the items we have. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
The website is easy to negotiate. All products arrive when indicated. Products are well made quality.
Date of experience: July 1, 2022
Hi Janis,
We love you and your wonderful review! We are so happy to know that you are happy with our fit and quality! We also appreciate your feedback on our website! This helps us to improve and we will relay your review to our website team to let them check if they can possibly add such a feature!
Best,
Tina
Return process is easy - dollar value is affordable - clothes are comfortable and fit my lifestyle well
Date of experience: August 1, 2022
Hello Angel,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Date of experience: June 1, 2022
Hello John,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Poor quality material. Doesn't wash and wear great for it's price point. Customer service isn't great.
Date of experience: August 1, 2022
Hello Santana,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Fabletics started out really great, but the options have seriously declined over the last couple years.
Date of experience: September 1, 2022
Hello Hayley,
Thank you for taking the time to leave a review. Your feedback about our selections is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I absolutely love my fabletic scrubs. Beside the material and how cute. They are beyond soft and comfortable. I had never felt like that in scrubs.
Date of experience: April 8, 2024
Hello Alma,
We desire to keep you satisfied with our unique styles and quality products. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
I love all the Fabletics products. High quality, cute styles and prompt delivery. I highly recommend!
Date of experience: September 16, 2019
Hello Bonnie,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
I love the stuff they sell but it's CONSTANTLY late, and at times it's taken weeks past the ship-by date. Will be cancelling due to the extremely poor shipping methods they employ.
Date of experience: February 16, 2022
Hello Diana,
We truly apologize for your experience regarding our shipping methods. Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you right away to assist you.
Best,
Mary
Fabletics just lost a 50 dollar sale because the "help" wasn't. At all. Had to show her a pic of the item IN FRONT OF THE STORE. They don't have it. WTF
Date of experience: June 6, 2023
I've been ordering for almost a year and never disappointed. Great quality, fit and speedy delivery.
Date of experience: May 19, 2022
Hello Kristine,
Perfect! We're happy to hear that our products fit you well! We constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!
Best,
Renz
The scrub pants I bought already ripped in multiple places. They started falling apart after 4 or 5 times wearing them.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
Hello Drew,
Thank you for sharing your experience with the quality of the items you got from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Since you walk in to the store you get the great customer services, everybody greet you and are available for you, they are very helpful!
Date of experience: April 4, 2024
Hello Griselda,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
Love the powerhold leggings! Awesome fit.
The only downside is that the shipment takes quite a bit of time for arrival.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
Hello Bailey,
Thank you for leaving feedback on your experience with the shipping timeframe. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Great shorts! They feel and they fit amazing. I am very happy with this purchase.
Date of experience: June 5, 2024
Some products I do like and wear. Like the sweat pants, jacket, sweater...But some has poor quality (the tshirts)
Products used:
All. But I only wear the tshirts at home not when going out
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Erwin,
We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I don't like how points expired. I had a lot of points and when I was ready to used they had already expired.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Alba,
We appreciate the feedback you shared regarding your reward points. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Love Fabletics they are a great company. They have fast shipping and great products. Great prices and fit.
Date of experience: April 5, 2024
Hello Debbie,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
I am very happy with the quality and the colors, I am delighted 🤩 I have been buying for a year now and I am still amazed by everything I buy
Date of experience: April 4, 2024
Hello Laura,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
It is really sad to see how many people write a negative review just because they don't pay attention. I am a VIP at Fabletics (and not an employee - I'm in accounting in a small firm in Canada) and love it. I bought my first outfit half off and for the first time athletic wear fit true to size, no XL sports bra for me anymore (I am 5'9 and a B in the chest). At the beginning of the first month I received an email with the new outfits and completely forgot to skip the month and they send me another email on the 6th or so to tell me that they added an extra 5 days because it was my first month and they understand that it is easy to forget to skip if you're not used to it.
Even if you don't skip, what's the big deal? They don't take away your money and you have nothing to show for it. You get a store credit and can use it the next time you shop.
To everyone who cry scam, grow up and read up before you spout off nonsense. It's like a little child repeating what it heard instead of using their brain and looking up facts. What a shame that Fabletics gets a bad rating because of so many idiots.
The clothes are amazing and Lululemon has nothing on them. They are super comfy and look awesome. I caught myself ordering something every months even after skipping at the beginning of the month. I'm a member for four months now so thankfully it wasn't so bad yet.
I also got their yoga mat and bag and it's just as great a quality.
Once I had to return a top because it looked to big and that was no big deal. They send me the shipping label and after they received send out another one in a size smaller. Shipping is usually under a week and like I said, I'm in Canada.
Date of experience: September 11, 2015
I love love love fabletics and buy a load of clothes from them. I especially love the one short and one jogger
Date of experience: April 4, 2024
Hello Christopher,
We are glad that you're satisfied with your purchase. Rest assured that we will continue providing great products at affordable prices. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello B.H.,
Thank you for sharing your experience with the gift card you purchased and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary