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Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I hardly write a review or even have a customer service issue, but Fabletics was amazingly unhelpful. I placed an online order (*******) on 2/26 for gym shorts. I called that it said delivered on 3/5 but was NOT delivered or received by me. They advised me to wait and see if it showed up, it did not. I contacted again on 3/10 and was told a replacement shipment was going out and I would be getting a tracking number. I waited, and heard nothing. I contacted again on Thursday 3/18 and was told to wait another 48 hours. I waited 48 hours and contacted again on 3/22 and was told the systems were down and could not be helped. At one point, in the middle of this dispute a rep tried to push me to sign up for the monthly subscription deals - which I thought was completely laughable and tone deaf seeing as how I couldn't get my package or help from any employees! I contacted seller again on 3/22 and was again told by a representative that a shipment would be coming to me and a tracking number would be sent to me. By 3/24 and I had not received shipment confirmation so I contacted seller again and the rep Rhona doesn't have information on this order and I have to start all over. This has been almost a month now with a dozen attempts to get my order. I told the rep that morning that if a shipment has not been sent after this long and multiple reassurances from the company that I just need a refund. I have not heard back from Fabletics since, never received my order, and have not gotten a refund. I wish I had done some research on this company and seen all of the other negative interactions others have experienced as well.
Tip for consumers:
Spend a little more and go to lululemon.
Products used:
Haven't received them yet 4 weeks later.
Date of experience: March 30, 2021
Easy order process and affordable clothes. First time buyer and will definitely come back.
Date of experience: June 5, 2024
In the 3 pack of crop t shirts, I am missing the black shirt.
Date of experience: June 5, 2024
Anytime I place an order I'm never disappointed, I love the high waist tights and medium hold sports bras
Date of experience: March 15, 2022
Hello Jasper,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Annoyingly impossible to cancel. They only allow cancelation through a phone line that they don't answer timely.
Date of experience: January 13, 2022
Hello Zachary,
We truly apologize for your experience with our Member Services Team.! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you right away to further assist you.
Best,
Mary
My cousin and I bought on the same day and accepted the membership, but our order never arrived and customer service said they couldn't do anything about it. DO NOT BUY, IT'S A SCAM.
Products used:
None
Date of experience: July 6, 2023
Hello Liz,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I would like it if there were links to other pieces that match. Such as tops and bras that aren't sold just as outfits.
Date of experience: January 15, 2022
Hello Trish,
Thank you for taking the time to leave a review. We are very sorry to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
I bought this item as a wishlist purchase and my girlfriend was more than satisfied with the quality and color scheme the company provided.
Date of experience: May 26, 2022
Hello Deandre,
Thank you for your great feedback! We will always make products that serve the needs of you, your family, and your friends. Have a great day!
Best,
Renz
I got a great deal with my first purchase, and I love the clothes! They're suuuuper cute and very comfortable, too. Definitely worth it.
Date of experience: February 8, 2019
Hello Elahe,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service and unique style at an affordable price! Have a great day!
XO,
Ivy
On June 13 it looks like my credit card was charged a second time. I tried to stop/cancel but it wouldn't allow me to.
Date of experience: July 1, 2022
Canceled my membership in June and then got charged again in July. Awful service. Had to fight the charge with my credit card company.
Date of experience: September 1, 2022
Hello Catharina,
Thank you for your review. For assistance with the charges, our Member Services Team will get in touch with you right away.
Best,
Renz
I've been a member for 7 years but I keep it not out of great satisfaction but out of laziness on my part. The bras are awful leggings are good.
Date of experience: August 4, 2022
Hello Jennifer,
Thank you for being a VIP and taking the time to share your thoughts on our product. For further assistance, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics always has things I like! I get lots of compliments on the outfits I wear. Customer Service both in store and online is always great!
Date of experience: April 1, 2023
Hello Michelle,
Thanks a lot for the feedback! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
Great prices and great clothes. Would definitely get again. The fabric is a little thin but extremely soft and comfy. Just get to many emails now.
Products used:
Sports, bras, leggings, & slippers
Date of experience: April 4, 2023
Hello Kayla,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I love the sweatshirt as it fits nicely. From my experience I would have to purchase a XXL in most of the gear. Love color variety.
Date of experience: January 13, 2022
Hello Greg,
We're so glad to know you love the items! We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The VIP, whole deal is foolish and a bad way that keep customers. I also ordered a swim suit two piece and got only the bottoms.
Date of experience: February 1, 2023
Hello Alvin,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with your order and our VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I timed the site wide sale at a good time and found items that I loved and tried new items as well.
Date of experience: June 7, 2024
Love the brand, I'm a vip and get a lot of stuff. But not only their shipping, but also processing times, are very long and slow.
Date of experience: December 8, 2018
Hello Ania,
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. Thank you!
Best,
Ivy
Very well made workout and everyday casual items. Some innovative pocket positioning and practice zippers.
Date of experience: October 4, 2022
Hello William,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
They will take money when you join their VIP membership and you wont get it back you have to buy their shoddy workwear - rip off - DO NOT BUY FROM THEM
Tip for consumers:
NEVER EVER BUY FROM THIS SITE - YOU WILL JOIN UP TO A MEMBERSHIP YOU DONT WANT AND YOU WONT GET A REFUND
Products used:
none
Date of experience: February 16, 2021
Hello Frances,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Fabletics keeps taking my money (50 + dollars) every month even. Though I said to cancel my "subscription" that I did not even sign up for.
Date of experience: January 1, 2023
Hello Hailee,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have been wearing this brand for almost 1.5 years and pretty much have all their stuff now. Its an amazing active wear brand for guys
Date of experience: October 4, 2022
Hello Akram,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I needed to exchange my product. The customer service representative was rude and not helpful. I still have $70 worth of clothing I can not wear.
Date of experience: October 1, 2022
Hello Zarius,
Thank you for providing feedback about your experience with our Member Services Team and the products you purchased! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
I ordered a bunch of stuff and only 1 thing came. I was really excited when i decided to shop in this store, but at the end I was disappointed.
Date of experience: October 1, 2022
Hello Jeremiah,
Thank you for sharing your experience with the order you made. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Trying to get the size I want in the colors I want was very hard to do. Found leggings that are just as good and cost way less on Amazon.
Date of experience: April 5, 2023
Hello Theresa,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the products we offer. Our Member Services Team will contact you right away.
Best,
Allison
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Matthew,
Thank you for sharing your overall experience with Fabletics, especially with your package. We deeply value your business with us! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle