Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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The shorts and shirt just don't feel right.
I was expecting comfort after having good luck with my first order.
Date of experience: December 2, 2021
I struggle finding clothes from Fabletics that fit particularly in shirts. The return process works well.
Date of experience: January 1, 2023
Hello Chris,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fabletics offers great products, a flexible subscription plan and excellent customer service. The VIP membership is totally worth it!
Date of experience: July 4, 2022
Hello Megan,
We are glad you are enjoying our products and the VIP membership! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
The quality and style of their outfits are always great. I have bought workout gear for them since 2016
Date of experience: September 4, 2021
Hello Anna,
Thank you for your lovely review! Glad to know that you like the styles! We always want to create unique designs for our valued members like you!
Best,
Jane
I have always enjoyed shopping on this website. Pictures are true to color which makes my choosing a pair of bottoms easy.
Date of experience: February 2, 2020
Hello Diana,
Thanks a lot for the shout out! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,
Ivy
I've never had a bad experience with fabletics. I love their products. Good quality. Very cute. Great customer service.
Date of experience: February 8, 2023
Hello Autumn,
We’re so glad to know you're satisfied with our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
This is honestly how customer service should be ran. My package went missing and they were so happy to help me replace it. Very kind.
Date of experience: September 15, 2022
Hello Derek,
Thank you for your feedback. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Not gonna lie, my favorite brand now as a college athlete! Most comfortable and athletic products I've ever had. I would wear anything from fabletics
Date of experience: October 4, 2022
Hello Adam,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
My son and I are better people when donning these amazingly comfortable clothing items!
Thanks, Fabletics.
Date of experience: January 12, 2022
Hello Gabriel,
We are happy to know that you are satisfied with your purchase. Have a fabulous day!
Best,
Jane
I have enjoyed everything from Fabletics. Point program is generous. Clear that the company likes women.
Date of experience: January 1, 2023
Hello Cheryl,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Quality and comfort combined. Some unique detail.
Fits according to size. Use for exercise or going out.
Date of experience: September 5, 2020
I have been waiting 3 weeks so far and still haven't received my order. Hope it will be worth the wait…
Date of experience: May 19, 2022
Hello Erin,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics Hawaii at International Market Place has the best sales associates. Very inviting, helpful and friendly. Love shopping there.
Thank you!
Date of experience: July 3, 2022
Hello Summer,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best,
Allison
ONE out of FIVE products fit well. Priced outrageously high, and poor customer service. Subscription not worth it.
Date of experience: July 9, 2020
Hello Amanda,
Thank you for sharing your overall experience with us. We value your business with Fabletics. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Soft, comfortable, supportive and stylish materials. Never had a bad experience. Best athletic clothing subscription ive ever participated in.
Date of experience: July 1, 2021
Hello Annabel,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
Al they want to do is trick you to sign up for VIP service where they charge your credit card $50 a month!
Tip for consumers:
avoid these crooks
Date of experience: March 11, 2015
Everything is good quality and always fits
I haven't had an issue with anything yet and I will continue to purchase from Fabletics
Date of experience: March 1, 2023
Hello Alexandria,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Long-time VIP customer that is completed disappointed with customer service. I received an email alerting me of a VIP early access to a summer cyber sale. I went to the same section to shop, at the top of the sale section there was a banner flashing "get additional 50% off sale items". So started to load up my cart, got ready to check out and the additional discount wasn't applied. Called and was hung up on, called again and the rep understood my concern but didn't have authority to add the promo. Transferred to supervisor and he too couldn't do an adjustment saying they cant do it. Transferred to manager and she was just rude. States they can't give the discount and the promo simply means I can choose between the sale price or the 50% off the reg price not both. I asked for an email to send my concern to and she said here's the email we give "you people". I asked to clarify "you people" and she said it's the "VIP with issues"…nice to know VIPs are categorized in such a manner.
Sent and email and received a response…. Basically lots of back and forth but ultimately says it's out of their hands.
The promo states that an additional discount would be given on a sales item - so it is clearly being advertised publicly that a stacked discount would be given. Again it's safe to assume that in order to the get that additional discount the item had to be on sale, which to be on sale a previous reduction to the price had to have been done. Verbatim it fits the promo exactly…though customer service interprets it differently. Completely disappointed in how this is handled…if you advertise something own up to it. Don't give new definitions to words and tell me "additional 50% off sales items" means you decide if you want the sales price or get 50% off the regular price.
Tip for consumers:
They don’t honor promos being advertised and customer service is very unhelpful and rude
Date of experience: July 5, 2021
Hello,
Thank you for sharing your overall experience with Fabletics. We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I was a VIP member until today and am SO annoyed with Fabletics. I purchased an outfit that was listed as on sale (40% off) for $35. I checked out quickly because their sizes sell out SO fast and then I'm left with a credit in my account that is impossible to use on anything I want. In my rush, I didn't notice that I was charged more than the listed price. After contacting customer service, I was told that because I used my credits (in other words, my card is charged $49 that goes into my Fabletics account that I can use towards purchases) that I don't get the sale price. The only way to get the sale price is to purchase using your card, but that credits can't be combined with promos. I've NEVER heard of another company charging some of their "VIP members" significantly more money than others for the same product just based on payment type. Essentially I ended up paying $67 ($49 that I paid to have an account credit and then $18 when I completed the purchase) for an outfit that was $35 for others who had paid with a card instead of using the money in their account. When I asked for a refund so I could purchase it using my card instead of credits, they said that wasn't possible because it had already shipped - SO, I guess at least they ship things quickly. I immediately cancelled my membership. Looked over my receipt again as I was explaining all this to my boyfriend and realized that, even at the higher price I was still overcharged a few dollars.
I will say I liked their clothes, so it's a bummer the company treats their customers so poorly.
TLDR: Had to pay $67 for an outfit that would have costed $35 if I had paid with my card versus money I had in my Fabletics account. Then realized that even beyond all that, they still overcharged me. So I was overcharged twice. RUN from this company. And if you don't, check your receipts. OR skip EVERY month, and just pay by card so you can actually take advantage of the promos.
Date of experience: October 14, 2020
Hello Jade,
We sincerely appreciate the feedback you shared! We are sorry for the negative experience you have encountered, especially when using your credit. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I have not received my item yet but have been sent multiple requests for a review. Please stop spamming my inbox!
Date of experience: May 23, 2022
Hi Meaghan,
Thank you for providing feedback about the emails that you received! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
Did not like the fit, was also entered into an Auto ship which was not intended and had to be canceled
Date of experience: August 1, 2022
Hello Robert,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Put my membership on hold due to financial difficulties and was charged anyway so I will be canceling my membership altogether.
Date of experience: December 4, 2022
Hello Kristina,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about your VIP Membership.
Best,
Renz
Quality of material is good, costumer service is pushy to stay a member when you try to cancel. Clothes run small
Date of experience: December 1, 2021
Hello Kelly,
Thank you for writing a review regarding our sizing! We are sad to know that you're canceling your account. We will contact you within 48 hours for further assistance.
Best,
Nelle
I signed up for Fabletics a few months ago, fully aware that to make the most of the site you have to keep on top of things and skip the month to avoid being charged. I forgot to skip this month which I thought would be totally fine as I needed some new gear anyway, so was excited to put the $49.99USD I'd been charged ($64.74AUD!) to good use.
HOWEVER - BE AWARE THAT THEY'VE CHANGED THEIR MEMBERSHIP SYSTEM RECENTLY. Now, you still get charged $49.99USD but instead of having that money saved in your account to be used how you wish, they instead give you ONE MEMBER CREDIT. WHAT A JOKE. With this credit, you can only buy one item. ONE. So if you want to get a $25 sports bra, it'll cost you $49.99. They advertise it as being a great deal because you can use it on anything up to $80, but come on. Their range at that price point is so narrow and the outfits/bundles really aren't that great.
I was drawn to this site because of their semi-affordable, good-quality items (I still use and love their leggings), but this has really turned me off them completely. It's gone from being a semi-dodgy organisation to one that I would avoid at all costs. Really not impressed.
Products used:
Leggings
Date of experience: February 11, 2021
Hello June,
Thank you for writing a review! We would love to assist you further with the concern you had with the VIP membership. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
Horrible Company. Over a month ago I placed an order with Fabletics, despite all the negative reviews, i understood how the membership worked and was prepared to skip the months or cancel if it came out of hand...
However - I NEVER received my shipment. The shipment, as i tracked it, made it all the way to my post office, and then was flagged a non existent address. I called and reconfirmed my address, and they did have the correct one, so they say they reshipped it express. Again it never arrived, When I called back in a man named Dean told me that the same problem had occurred again. Naturally I was displeased with the service. I suggested he should ship with a different delivery option immediately, as I receive packages and parcels at my address daily. He told me to hold the line.
When he came back from speaking with his Supervisor, Travis, he told me they would be Canceling my Order and membership (O_O) What Kind of service is that? Have not yet even seen this refund occur. RED FLAG DO NOT ORDER WITH THIS COMPANY
Tip for consumers:
again... RED FLAG DO NOT ORDER WITH THIS COMPANY
Date of experience: November 19, 2014
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Andrew,
We're sorry to know that you are dissatisfied with your item's fit. We will be contacting you within 24-48 hours to help you further.
Best,
Bella