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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user bobbiea97
Colorado
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

They fit very well I will be buying more and also the shorts

Date of experience: May 9, 2024

Thumbnail of user bryanh917
Florida
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Shipping almost becomes a deal breaker as it takes 2 weeks to receive anything

Date of experience: May 9, 2024

Thumbnail of user davidc9527
Kansas
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

The items I ordered fit well and are very comfortable!

Date of experience: May 9, 2024

Thumbnail of user gracea604
California
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Easy and smooth process. The product came at the promised time

Date of experience: May 7, 2024

Thumbnail of user darinm122
California
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Love both the shorts/joggers for me and tights for my wife!

Date of experience: May 7, 2024

Thumbnail of user gabrielap161
Texas
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Pants are too thin and see through and you can see everything.

Date of experience: May 8, 2024

Thumbnail of user jazonl
Maine
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Great customer service! Salesperson was very knowledgeable

Date of experience: May 8, 2024

Thumbnail of user dhruvh1
Texas
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

They trick you into signing up for membership and charge your card every month after purchase.

Date of experience: May 8, 2024

Thumbnail of user fallont9
Georgia
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Shipping was fast, I ordered a couple of things that were to small, quick and easy exchange method.

Date of experience: May 8, 2024

Thumbnail of user meganl601
Canada
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

I started at a Fabletics store in 2021 - was buying a couple pairs of leggings and a sports bra while visiting the US. I was lured in by "member pricing" - a great deal for gorgeous athletic wear! Then realized it was charging a monthly fee for "member credits" to purchase items in store or online. Once back in Canada, I tried using the 9 credits that were racked up (not to my knowledge, yikes) by placing an order. 3 MONTHS later - still no package in the mail! (Despite their quoted 6-14 business day delivery to Canada guarantee)

I called and they canceled the order. I go to put another order in (which is EXTREMELY difficult due to the poor quality of their website - always crashing.) and again wait MONTHS. I call...they cancel. This process happens 4 TIMES. Now they say my member credits have expired -- BullS**t. They only expired because my order was canceled EVERY TIME. They "graciously" offer to refund me 4 of the expired credits - out of 8 that were "expired" - and I put a final order through with the 4 refunded credits and 5 current credits.

A month later, and I can foresee what will happen (as you can guess by the pattern we've seen thus far). So I work up the courage to call and ask for a monetary refund of all 13 credits - out of which I've been able to use ZERO. (For those of you wondering, that is $654.00) After CONTINUALLY being put on hold AND HUNG UP ON... I reach a man who cancels my current order and immediately refunds 5 credits. He begins to issue me a cheque for 4 more (because they can't deposit those ones into my bank account?), when he too hangs up. UGH. So finally I call back, and reach a very kind woman who finishes issuing the cheque (which will HOPEFULLY arrive in 6 - 14 weeks - we'll see,). But the remaining 4 credits worth $200.00? Apparently I will never see that money again. (Or the time it took to deal with all of this over a period of TWO YEARS.)

Their clothes are great - BUT NOT WORTH IT. If you live in Canada DO NOT become a member. You will never get your order and jump through a million hoops trying to figure everything out. I have told my friends and family who were also members to cancel IMMEDIATELY. Which I did as well. I'd much rather invest in some Lulu's TBH.

Tip for consumers:
Beware of member credits being charged monthly. Set aside a lot of time to use their website - it's difficult to navigate and slow. If you're in Canada do not place an order. You'll likely never receive it.

Products used:
Two pairs of leggings and one sports bra.

Service
Value
Shipping
Returns
Quality

Date of experience: January 30, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aisha,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user genevab66
New Jersey
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Comfortable…. Very comfortable and the quality is excellent.

Date of experience: May 7, 2024

Thumbnail of user izao
Illinois
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

First time buying and I love the material all the clothes fits.

Date of experience: May 4, 2024

Thumbnail of user guadalupee39
California
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

So quick and easy the cashier was so nice and helpful

Date of experience: May 7, 2024

Thumbnail of user yogig
Michigan
1 review
22 helpful votes
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August 11th, 2014

I am so sick of reading all of the "scam" posts about Fabletics!
Fabletics makes it very clear that it is $49.95/month for their membership. You are not charged that if you skip the month by the 5th. If you forget to skip (even though they send 4 emails in the first 5 days) you are charged and receive a credit of $49.95 to use toward a future purchase. They don't "take your money", they don't "scam you", they don't "lie about the prices to get you hooked". Read the terms and conditions.
TAKE RESPONSIBILITY FOR YOUR OWN ACTIONS! Stop blaming others for your choices!
YOU put in your credit card information, YOU ordered a super cute outfit half off, YOU clicked that you agree to the terms and conditions, YOU receive the almost daily emails, YOU are the only one who can login to your account each month.
My daughters and I have 4 accounts and LOVE it! We signed up under each other so we received $10 or $20 credits(depending on the promotion that particular month), we have signed up friends and received credits and we rack up points and get free outfits just for purchasing and reviewing! We used to be Lululemon yogis but now we have switched to Fabletics!
The clothes are mix and match, fit great, are comfortable, wash wonderfully without stretching or shrinking- we are complimented all the time at all of our ballet, yoga and Pilates classes or even in the grocery store!
If you can't afford this quality of yoga clothes then maybe Fabletics is just not for you. Call customer service and cancel your membership but don't blame the company for your lack of common sense.
READ BEFORE YOU CLICK! Who puts their credit card number into a website without reading EVERYTHING?!?! That's irresponsible and immature.

Date of experience: August 11, 2014

Thumbnail of user jayo545
Virginia
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Love the fabric
Love the color and love the fitting.
Reasonable price too

Date of experience: May 7, 2024

Thumbnail of user kellys1483
Texas
2 reviews
0 helpful votes
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May 17th, 2024
Verified purchase

Always sold out of best selections and don't restock quickly.

Date of experience: May 7, 2024

Thumbnail of user devinj86
Florida
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Web site needs work and membership feels like a scam!

Date of experience: May 7, 2024

Thumbnail of user billm2165
Kansas
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Color and size availability very difficult to pair..

Date of experience: May 7, 2024

Thumbnail of user connera14
Texas
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Reasonably stretchy, soft material I will definitely be ordering another pair in the future!

Date of experience: May 7, 2024

Thumbnail of user cindyp981
Wyoming
1 review
1 helpful vote
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January 25th, 2024
Verified purchase

Not a good deal at all. After first order it cost $59 for a pair of workout pants -no thanks

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 2, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Cindy,

It is with great regret that we received your feedback regarding the offers that we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user kiml1397
Texas
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

It was nearly impossible to cancel the vip membership

Date of experience: May 7, 2024

Thumbnail of user brittonj4
Ohio
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Excellent service. Super helpful. Will buy again for sure

Date of experience: May 7, 2024

Thumbnail of user alejandrag127
Florida
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

My dad loved the lightweight feel of the pants I got him for golfing! (The Only Pant- Modern Fit) Especially good for hot days in South Florida.

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alejandra,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user lucial86
New York
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I often emailed about sales as a VIP but then when I click into the site the deals are hard to access.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lucia,

Thank you for sharing your experience with the promotions we offer under the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user carmene161
Ohio
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

I absolutely love all the product I have purchased.

Date of experience: May 6, 2024

Sitejabber for Business

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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