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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user jonih126
Michigan
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I've always loved Fabletics. It's easy to shop, grab a membership, then cancel if you want. Sometimes favorite leggings/colors are out of stock though. Also, the last two pair of leggings got a hole in them fairly quickly and then a run forms up/down from the hole. Not happy with the quality in that respect.

Date of experience: August 1, 2024

Thumbnail of user emersonm69
California
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I am a vip since the company launched I have always paid top dollar while other people paying 10$ for a short. Same short I paid $55. But is all good. I am happy for them. But we vip get nothing.

Service
Value
Shipping
Quality

Date of experience: September 1, 2024

Thumbnail of user alanm1594
Indiana
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

So Fabletics has this subscription service to get the VIP pricing, you have to call and cancel. Pretty sure with new legislature this is illegal. If you can sign up with the click of a button, you must be able to cancel just as easily. Don't bother they suck...The person i interacted with when i did call and cancel was incredibly helpful and patient and understood. She was the only delightful experience. Hence the 2/5

Date of experience: August 3, 2024

Thumbnail of user michellet2239
Kentucky
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Have loved Fabletics for years. And since they have come out with the Pureluxe Leggings the love has grown. As a woman with cellulite these smooth my legs & look amazing. And the pockets are a must!

Date of experience: September 2, 2024

Thumbnail of user pauls5931
New York
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The quality & comfort of the fabrics at an affordable price is a game changer for me

Date of experience: October 1, 2024

Thumbnail of user johnr7949
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

As stated…$49.95 charge for September….cancelled in August after waiting 3 weeks for 2 day delivery

Date of experience: October 1, 2024

Thumbnail of user torrih4
Delaware
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

It's not my fault you make your increasingly crappy clothes that you charge too much for overseas.

Date of experience: October 1, 2024

Thumbnail of user patrickh1561
Missouri
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I understand the customer base may be more female related, but please make it easier to find men's clothing on app and site.

Otherwise, no complaints.

Date of experience: September 2, 2024

Thumbnail of user rachels1929
New York
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I want to look at women's clothes. I constantly get circled back to men's and I have to go through the whole filter process again. I want to cancel but have to call some number that never answers

Date of experience: September 1, 2024

Thumbnail of user jenniferk2712
New York
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

The quality, fit and style of clothing has been great. It's actually pretty easy to skip the month if you don't want to be charged. What I really don't like is that if there is a sale, you can't get the sale price when using your member credit.

Date of experience: August 4, 2024

Thumbnail of user dianet1496
Florida
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I think it's a scam - to get the good prices you need to be a member and they automatically charge you every month but then put their items on sale for considerably less than what your monthly charge is. There is no reminder that the charge is coming (unlike every other membership I've ever had). It feels very deceptive. And then trying to cancel the membership is convoluted and not easy. Won't be purchasing from here again.

Date of experience: August 1, 2024

Thumbnail of user jasminep253
New York
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

I truly love Fabletic's and their wide variety of athletic wear they offer! The site is very easy to navigate and I love how they show suggestions under each item that match it instead of having to go search for the complete outfit!

Date of experience: August 10, 2024

Thumbnail of user joslynmonroee
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Saw ad…needed a bra…believed your guide…paid the expensive fee…received item…wrong size (even though it was my size). Ordered another expensive bra because I made the wrong selection and boom the bigger one is still not my size. Manipulation over…not reputable…showing things that are not true for orders…I'm retired and will spend my money on real advertising…not lies

Date of experience: August 1, 2024

Thumbnail of user thomasg795
South Carolina
3 reviews
6 helpful votes
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August 11th, 2024
Verified purchase

The time from order placement to order shipped is extremely long. After that wait the time from shipper pick up to actual delivery is even longer. I think they must ship by mule train. Also, inventory is low. It's difficult to get what you want. Nice shorts but with these problems, just buy somewhere else. I cancelled my membership due to inventory shortages and the long order fulfillment and shipping times.

Service
Value
Shipping
Returns
Quality

Date of experience: August 1, 2024

Thumbnail of user kerstinc12
Florida
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Took advantage of another great deal with quality products. My only complaint thus far is I have been trying to get a specific pair of pants for my spouse and they have been out of stock since the end of June.

Date of experience: August 4, 2024

Thumbnail of user angelad2029
Wisconsin
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I have multiple colors of one item. Upon wearing one color for the first time, the dress ripped due to the area being poorly stitched. I compared it ro the others, and it was visibly different in how it was sewn. I wrote to customer service. They quickly helped me. Got a return label sent to me and a new one was sent out. This was easy and very much appreciated!

Date of experience: August 5, 2024

Thumbnail of user ronaldl1428
North Carolina
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I am a new Fabletics customer, and the product quality and options are amazing. I also enjoy flash sales and opportunities to make impulse buys. My only issue is the delivery process and the time it takes. I don't understand how there is a subscription but no free delivery. I've also experienced orders getting lost in the delivery process and I have to contact customer service and go through the process of getting a new shipment. It would be great if they could ship items from the Charlotte store vs CA. However, I will stick with it for a few more purchases to see if I can get the 5-star experience.

Date of experience: August 1, 2024

Thumbnail of user susieo38
Minnesota
2 reviews
0 helpful votes
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October 14th, 2024
Verified purchase

They make it easy to spend your Money. Quality is good, sizing sometimes is issue

Date of experience: October 4, 2024

Thumbnail of user davidl7024
Tennessee
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

As someone who is talk and on the slimmer side - It is very difficult to purchase clothing online. When I go into the stores (located in central Florida - Orlando / Tampa locations) there is a lack of colors and sizing. I was just in the mall location in Tampa and they had minimal selection for men. Its almost as though the men's selection is an after thought and makes me question why I have a membership

Date of experience: August 1, 2024

Thumbnail of user monicat474
New Mexico
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

There is no place on this site to cancel a subscription. You need to remember to skip one month at a time. Also the clothing is poorly sized and doesn't fit well at all. I have yet to "accidentally" purchase something I liked.

Date of experience: August 5, 2024

Thumbnail of user albertr525
Arizona
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

The quality of the clothes and new styles is great. The biggest issue is both the app and online site don't communicate and relay the same information. When trying to place an order some items will show pick up available in store. Try to add to cart and the function won't proceed to the next screen. Try it on a web browser and it works. It's a lot of back and forth but the biggest issue is the My Reviews portions. I've had over 8 different orders recently and NONE I am able to review to get points. Online with a web browser it says, " Sorry, you don't have any products to review." while the app shows all eligible items I can review. I try to review them on the app and they don't remove from the list or generate the review points in my balance. It is frustrating and I guess the only way we are rewarded is by purchases. Never seen an another company site and app be this terrible. Will probably be ending up cancelling my membership after this next order ships.

Date of experience: August 1, 2024

Thumbnail of user carola1766
Utah
2 reviews
0 helpful votes
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August 14th, 2024
Verified purchase

I keep my account active so I can get workout gear whenever I want. They also have great sales from time to time. It's a little expensive and too much clothes if I buy monthly, but I can easily skip the month, but then still buy sale items or new releases if I want something.

Date of experience: August 4, 2024

Thumbnail of user jamiec1387
New York
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Didn't read the fine print and was signed up for months. They charge every month and at the end I caved and purchased $14.99 underwear bc I just wanted the subscription to stop. My son loves the shorts however I would rather pay for Lululemon and not have an ongoing subscription

Date of experience: August 5, 2024

Thumbnail of user cynthiaj1451
California
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

Bought shorts too big was very easy to exchange them. All easy and fast

Date of experience: October 5, 2024

Thumbnail of user brandonv305
Maine
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

I only buy from Fabletics during sale events because, otherwise, I find the products to be a bit pricey. But sales are just common enough for me to buy stuff with the frequency I normally would. Very very very satisfied.

Date of experience: August 7, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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