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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user kurtm489
Ohio
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Fabletic gives you a great promotional discount if you sign up for the VIP membership. But the VIP membership is expensive and the credit system does not give you a deep enough discount to make it worth your buck. Who needs to buy athletic clothing multiple times a year?!

I like the quality of the clothing...but not enough to pay their prices.

Date of experience: June 3, 2024

Thumbnail of user thomasr2660
Mississippi
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The store people are always friendly and helpful despite there being limited menswear. The website is okay at best and the monthly "outfits" are never men's. Fabletics is skewed towards women and they make halfhearted attempts at men's although the products are excellent.

Date of experience: June 3, 2024

Thumbnail of user waynej498
Wisconsin
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I bought three pants - received two that were what I ordered, and one in a completely wrong size. Washed the two pants and they ended up shrinking a ton! I mailed the third pair back and requested the correct size. But again, I was sent the wrong size! Too much hassle

Date of experience: June 3, 2024

Thumbnail of user dianeb3100
Kentucky
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

First off, the customer service and ability to exchange is amazing. 4 stars because some of the products are lacking compared to previous years. Some of the fits and quality miss the mark, but they have been good about returns. I do wish when returning there was an option to return for a different style and not just color (primarily thinking about swim bottoms).

Service
Value
Shipping
Returns
Quality

Date of experience: May 5, 2024

Thumbnail of user lisal3895
New York
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

The scrubs feel great, but sizing seemed large- will adjust next order. Active wear is cute & comfortable.

Date of experience: August 6, 2024

Thumbnail of user andreaw1162
Illinois
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

The app and website is very user friendly and I love the sales and clearance sales just wish there were more of them. The clearance sales. The only thing I would change is although the quality is excellent, the price can be too high and if it were just a small scale down I feel I and others would buy more often.

Date of experience: June 5, 2024

Thumbnail of user heatherm2687
Arkansas
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Order 2 pair of shorts they are not to bad around waist but the length of the shorts and how big is horrible!

Date of experience: August 4, 2024

Thumbnail of user meaganh87
Ohio
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Anytime I get on there is always a variety of offers in my size! I enjoy knowing that there are plenty of options!

Date of experience: August 4, 2024

Thumbnail of user janusp3
Nevada
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

Maybe it's just my body, and I am very naturally busty, but the bras leave me with too much side boob showing. I want something that covers the sides completely.

Love the leggings/pants. They fit perfectly.

Date of experience: May 3, 2024

Thumbnail of user donb1316
Georgia
1 review
0 helpful votes
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May 15th, 2024
Verified purchase

Size availability is always iffy. They have been charging my old credit card number forever even though I have spoken to customer service. I was told they could not remove my old card number, makes no sense to me. Shipping is horrible. In the day of Amazon and getting packages so quickly they use a very antiquated method and it takes weeks at times to get items.

Date of experience: May 5, 2024

Thumbnail of user denisr117
Illinois
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

The products seems to have a great quality and really provide the announced experience when wearing them.
The Membership information is very confusing... I still don't understand how it reallyworks.
But the website is too slow. It takes a lot of time to apply filters, to move from one page to another. Please update this infra or improve the website coding!

Tip for consumers:
Please try to better explain Membership... I am confused if I will be charged for something

Products used:
Shorts, jogger, boxer brief

Service
Value
Shipping
Quality

Date of experience: May 8, 2024

Thumbnail of user adame901
Arizona
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

My gripe is more with OnTrac, their delivery service. I was informed the delivery address was wrong, so i corrected the address. For the next 3 days i got a text saying my package was out for delivery, but never arrived. I submitted multiple inquiries and messages about where my package was, and never got an answer. Then I was finlly informed by fabletics that ontrac had sent my package back to them. Terrible experience, and no one from ontrac or fabletics has reached out.

Date of experience: June 8, 2024

Thumbnail of user kevinj1656
Texas
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

The shorts and quality is awesome. I didn't know know I was gonna be charged 50 a month just to buy something that that over priced.

Date of experience: August 1, 2024

Thumbnail of user karlat153
Georgia
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

So, the clothing I've received has been decent. I would recommend the actual product. As for the monthly subscription, I canceled but apparently it didn't go through, when I emailed regarding this, the customer service rep would NOT refund the $59 or what ever that was pulled from my account. I thought at that time the account was cancelled but he did not. Was charged again the next month for another $59. That rep I chatted with refunded that dollar amount and now it is cancelled. I get that it is my responsibility to skip or cancel every month, but when I cancel something, I expect it to be cancelled and not cost me $59 in the process. :( The Clothing may be decent but not $59 an item decent.

Date of experience: June 4, 2024

Thumbnail of user akrutia
California
2 reviews
3 helpful votes
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June 12th, 2024
Verified purchase
• Updated review

I can honestly say I could not be happier with my Fabletics experience, not only are the clothes price and styles top notch but their Customer Service cannot be beat! And every time I've had to return or exchange something it's been a breeze :) I will keep shopping at Fabletics forever!

Date of experience: June 2, 2024

Love everything!
April 5th, 2024
Verified purchase
• Previous review

I'm a regular shopper with Fabletics And have always been super happy with every purchase ever made! The customer service team is fantastic as well couple of times when I've needed to exchange sizes or colors they have been super helpful and communicative. Overall price and value five stars!

Date of experience: April 5, 2024

Thumbnail of user daniellem1348
Colorado
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I have been very happy with the leggings I have purchased, but my opinion of the company has been tarnished by nearly daily text messages about a "70-80% Off Everything Sale" or "2/$24 Leggings". When I follow the link there is no such sale. I'm now hesitant to buy anything more in case there will truly be a 70-80% off or 2/$24 sale soon.

Date of experience: May 4, 2024

Thumbnail of user brians4114
Minnesota
2 reviews
0 helpful votes
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May 19th, 2024
Verified purchase

Love the clothing and style options. But living in rural area and no stores nearby means we order online mostly. And delivery takes weeks to get here. Can get similar styles and quality from other vendors and far more quickly.

Date of experience: May 9, 2024

Thumbnail of user treval11
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Sometimes it's tricky to know what the fabric feels like or how the sizing runs. Very easy to do a return

Date of experience: August 1, 2024

Thumbnail of user kylek748
Texas
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Great quality and my favorite. However I don't like the membership experience. Yes I can suspend but only if I remember.

Date of experience: August 1, 2024

Thumbnail of user carolynh1544
California
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

The clothes I purchased are made of quality fabrics, constructed beautifully, and remain looking new after several times of washing.
I'll be back to purchase more for myself and as gifts to others. I highly recommend Fabletics.

Date of experience: May 6, 2024

Thumbnail of user noahk260
Pennsylvania
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

I needed new gym clothes and got a snapchat ad about this company. The clothes looked good and I liked that the shirts are made of material other than polyester, which seems to be hard to find these days. I ordered shorts, shirts, and underwear with the 70% off new member deal and they fit great, so I ordered more right away. Then I got an email that I did not skip the month and would be charged $59.95. A subscription service for clothing? Why? Just why? Everything is a subscription service and it is so unnecessary. I assume they hope you'll forget about it and just continue to be charged. Well, I locked my credit card and they continued to try and charge my card about every other day and sometimes twice a day. I am unable to remove my credit card from my Fabletics account. It is probably easier to just contact my credit card for a new card than to try and contact Fabletics and have my whole account deleted. Such a disappointment to find a company that makes a good product only to drive them away a customer (maybe customers if other people feel the same way I do) with a bad sales model.

Date of experience: July 4, 2024

Thumbnail of user peggyb302
California
2 reviews
1 helpful vote
  • Send Message
June 15th, 2024
Verified purchase

My sales person, Kayla was fabulous. I bought two pairs of tights over a week ago and they were supposed to be shipped and received by now but they haven't been. When I go to the tracking info, they aren't even close. They need to use a new delivery delivery company.

Date of experience: June 5, 2024

Thumbnail of user jamesl4988
New Jersey
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I love almost everything I have ever purchased from Fabletics. However, it has been very difficult to find products in my size that are in stock. It seems as though every time they do a new product drop or offer a sale or discount that the majority of items are not available in my sizes. I wear size L bottoms and XL shirts.

Service
Value
Shipping
Returns
Quality

Date of experience: May 4, 2024

Thumbnail of user joycek410
Missouri
2 reviews
0 helpful votes
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June 13th, 2024
Verified purchase

Didn't know this was a monthly charge. Email was sent to junk file. I told you several times I'm a cancer patient and couldn't afford the charge. You ignored my requests. Couldn't afford my meds but you didn't care. Writing this from my hospital bed, but what do you care. Almighty dollar is more important than a mere poor person.

Date of experience: June 3, 2024

Thumbnail of user amandah2624
Colorado
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

I love fabletics pants and have noticed they get holes more easily than other brands I have. The price and fit have kept me a customer but lately the quality has been more concerning and the last pair of pureluxe leggings that I purchased tore almost immediately.

Date of experience: June 2, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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