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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,489 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    819
  • Value
    827
  • Shipping
    804
  • Returns
    572
  • Quality
    788

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.5%
Positive
1,611
Neutral
265
Negative
1,135
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Great quality”

Jose L.
11/20/24

Ordered several performance shirts. All fit perfectly and really quality materials. Used my credits to get an even greater value. But worth the price. Also, very quick delivery. Will continue to purchase from Fabletics.

Date of experience: 11/10/24
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Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

Date of experience: 10/1/24
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Reviews (11,489)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user christinen1226
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

They have good style selections. Leggings have been consistently high quality. Scrubs and other everyday/workout clothes are mid. Lots of loose strings but haven't had any holes so thats good. After a few washes, logo easily degrades.

Date of experience: October 1, 2024

Thumbnail of user jenniferl3832
Delaware
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

Date of experience: October 1, 2024

Thumbnail of user josel1049
Washington
1 review
0 helpful votes
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November 20th, 2024
Verified purchase

Ordered several performance shirts. All fit perfectly and really quality materials. Used my credits to get an even greater value. But worth the price. Also, very quick delivery. Will continue to purchase from Fabletics.

Date of experience: November 10, 2024

Thumbnail of user michaelh8947
Spain
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

… and dysfunctional! Telephone contact was a voice recording telling me I'd be long dead (75 mins) before anyone answered. Quality of product varied wildly from "fine" to "made where?". I have to unsubscribe when I have time on my hands to wait for the third world call center to respond

Date of experience: October 1, 2024

Thumbnail of user jenniferf4074
North Carolina
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I've been a Fabletics member for years and have not found a single item I haven't loved. The pants hold their shape and don't show underclothing. Sports bras are supportive and elasticity is strong. Cold weather clothing keeps you warm and stays in fashion.

Date of experience: November 1, 2024

Thumbnail of user rebeccap1895
Australia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I absolutely love the clothes, annoyed by the time it takes to receive. I'm in Perth, Australia max 15 day delivery time, but my orders take well over 6 -8 weeks to arrive. My last order was confirmed and then cancelled? Really disappointing

Date of experience: October 1, 2024

Thumbnail of user kens1339
Pennsylvania
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

There was an introduction invite of a new customer special to try their product. The price was 29.95 for two pair pair of woman's sports apparel. Which I did buy they arrive. When my credit statement came the initial charge did show the above amount. Later they charged another 60.00 for nothing. Didn't order. Anything else. Maybe the greedy staff helped them selves to something on my tab. Total dishonesty on ther part.

Date of experience: October 1, 2024

Thumbnail of user rakitaw1
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase
• Updated review

This is by far my favorite place to shop. Whether I'm going to work, the gym, or a date you guys have me covered. I would love to participate in the product review board. The new colors and styles are always amazing.

Date of experience: October 1, 2024

Best fit ever!
August 26th, 2024
Verified purchase
• Previous review

I am always greeted when I walk in to the store. The prices you can't beat and the feeling of the clothes is top tier!

Date of experience: August 16, 2024

Best deals and colors.
July 20th, 2024
Verified purchase
• Previous review

I was greeted with a smile and was able to find everything I needed.

Date of experience: July 10, 2024

Thumbnail of user omarh291
Minnesota
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I have been shopping from the store more than two years. And I love their brand. You can find any sport attire and also best fitting outfit. Fabletics is my first choice when it comes to shopping for joggers and shorts.

Date of experience: November 5, 2024

Thumbnail of user mikeh3446
Ohio
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I had an order for a set of scrubs that said it would be delivered within a couple days, the order took almost 40 days and I called customer service to ask them where the package was (as it said delivered like 2 or 3 times) and they said ""sometimes in life we just have to deal with it". My response was pretty much just asking them why they thought that was appropriate to say? There should be some sort of checks and balances in place to avoid that, OR at least set the expectation that it would be 30+ day delivery. I cancelled my subscription immediately following and no one asked why or even cared that they were losing a customer.

Tip for consumers:
terrible customer service and terrible delivery.

Products used:
scrubs

Service
Value
Shipping
Returns
Quality

Date of experience: October 10, 2024

Thumbnail of user nylvettew
Florida
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I can't get enough, I want them all! I could never afford regular prices but the deals and sales makes it more accessible to me. I'd sport Fabletics every day on every life event and now with the underwear options I'm sure I will one way or another. Love the new brand revamp.

Date of experience: October 1, 2024

Thumbnail of user jasonw2355
Arizona
2 reviews
1 helpful vote
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September 15th, 2024
Verified purchase

Confusing pricing model, lack of easy and basic info on website about products and fabric, shipping takes forever. Sizing info was less than accurate. Returned entire order (multiple items) to a store, which was actually the only highlight in customer service. Cancelled "membership" immediately, which actually takes a few phone calls and departments, and then felt like a used car experience where multiple "if you stay today" offers were made. I'll never shop here again, but will use this as an example of "here's what a bad customer experience looks and feels like" in customer service classes I teach.
If zero or negative stars were an option…

Date of experience: September 5, 2024

Thumbnail of user chrisc4386
Florida
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

One of the biggest issues I have with the company as a whole is the whole membership system. You offer amazing deals only to new subscribers. But the existing members get no benefits. I've been a member for over 8 months and only purchased maybe 3 times. Every time I see deals it's for new members only and I ask employees what the members discounts are and they say nothing. On top of that the stores do not carry everything from new collections or stock enough sizes. The one time I ordered in store to deliver to home, the shipping took over 2.5 weeks!

Date of experience: October 1, 2024

Thumbnail of user rachelg2073
Pennsylvania
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

My first order had a pair of leggings. I was really really excited about trying! Very very soft. Started pilling almost immediately. Went back and forth with fabletics but they sold out of the color… (i had ordered a matching top for said leggings) settled for exchanging for black. Worn once and no issues yet, but im still not thrilled as i have a green top and nothing to match like i had hoped! Was going to cancel but was talked into a store credit to try again. Waiting on the arrival. Hoping im happy! … we will see.

Date of experience: November 29, 2024

Thumbnail of user katiek708
Washington
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

Do not get a monthly membership, you pay a lot for items that go on sale for half the value. So you lose on that then at check out get hit with an import fee which i have never seen in my life from another similar brand, so this set cost is not told up front and to use your credit you are FORCED to pay it, after them saying you get an outfit for $60. The credit also expire after 1 year. The retail value which is more like $30 you end up paying $75!

Date of experience: November 5, 2024

Thumbnail of user andream2130
Tennessee
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

I've been wearing Fabletics for almost 10 years. I recently ordered 3 leggings and they are the worst leggings I've ever worn. Medium was way too tight but large is fitted in the thigh but more loose in the waist, making them slide down with every few steps.
I'm a personal trainer so I'm wearing these pants 9+ hours and I can't get through my day without pulling them up constantly.

Date of experience: September 4, 2024

Thumbnail of user oliviab734
South Carolina
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The shipping service that Fabletics uses, Pitney Bowes, is terrible! They take absolutely forever and there's always issues. This is definitely not the first order I've had issues with shipping on.
Also, I ordered a jacket with elastic sleeve cuffs and they were so stretched out an elephant could've fit its leg through them, I mean come on!

Date of experience: October 1, 2024

Thumbnail of user christak68
Ohio
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I ordered a set of scrubs to test out.
The material is good quality, but I expected more stretch being from fabletics, they're also large compared to other brands so people definitely need to size down and petite if you're shorter.

Date of experience: September 2, 2024

Thumbnail of user kevinx447
California
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

The package exceeded my expectations— especially the joggers. They fit so well and have pretty good ventilation which is perfect for me because I get hot very quickly. I am about to purchase a few more.

Date of experience: September 1, 2024

Thumbnail of user jamesk4196
Nebraska
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

This was my first time ordering with fabletics since they were having a sale. Shipping was a little slow, but not their fault. Once I got the shorts, fell in love. Great fit, so far great quality. No complaints. We'll see how they hold up.

Date of experience: September 1, 2024

Thumbnail of user robertc8641
District of Columbia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Don't think the quality is great. Noticed pilling on t-shirt collars almost immediately. The only product that I have liked are the One Short 5" which I use for running. I like to try them on before purchasing but can rarely find my size (I wear Small) in the stores.

Date of experience: October 1, 2024

Thumbnail of user heathers2690
North Carolina
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

It's not just me but it's my husband too. He loves the men's shorts with liner and your women's line is fantastic. They leggings are comfortable and the higher wait is perfect. Squat proof is the best! The sports bras fit perfectly keeping everything in place. Being comfortable & worry free during a work out is why I am always in Fabletics work out attire

Date of experience: October 1, 2024

Thumbnail of user jenniferc5231
Illinois
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I love the Fabletics entire line of clothing and accessories, it's my favorite! Great quality, fits well, looks nice for work out purposes or everyday wear! The compression wear is tight and form fitting but functional.I also love the membership program and returns are made simple.

Date of experience: October 9, 2024

Thumbnail of user evelyna969
California
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

I've used fabletics for about over a year now and have always had a positive experience with them. I love their high quality products and they give you awesome customer service. I've had to change the size on a few items on multiple occasions and have never had an issue. Shipping is also super fast! Thanks!

Date of experience: December 2, 2024

Thumbnail of user hcrnv
Iowa
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Shipping was a little slow, but all items arrived well packaged. Decent quality active wear. Machine wash, hang dry most items.
One con, that's big for me, is the necessity to be a VIP Member (monthly membership fee) to take advantage of the lower prices.

Date of experience: December 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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