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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user gabbeyh1
Ohio
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Fabletics clothing has been great... when available in size, style and color for ordering on line. Most of what is ordered is for casual wear. I've not been disappointed! Clothing wears and washes well. However, the website takes forever to load (or its my phone that's the issue.) Nevertheless, the SALES are phenomenal!

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gabrielle,

Thank you for taking the time to write a positive review regarding the products we offer! We'd be delighted to help you further with your concern about the website. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user amandao682
Canada
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

The application has some helpful programs. The only problem I experienced is having to do classes on my phone. It's not optimal.

I'm also trying to figure out how to return an item that was too large. It almost seems that keeping it and taking a loss on a resale will be easier.

Date of experience: March 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Amanda,

We appreciate your feedback on our mobile app and with our return process! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user mehaks6
Georgia
1 review
1 helpful vote
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June 12th, 2020

I got two pairs of leggings and BOTH tore within a few wears. I had also gone on the website to order some other clothing that was on sale, but once you add the item to the cart, the price instantly goes up. Disappointed with this company so far.

Date of experience: May 12, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Mehak,

Thank you for making a review. We are sad to hear that you dislike your online shopping experience with us and our product quality. Your feedback is essential to us. We will email you shortly.

Best,
Clark

Thumbnail of user chrisp112
Louisiana
2 reviews
8 helpful votes
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May 19th, 2015

Every so often, one of the Fabletics employees enters a review on how their company is"not" a scam. But, it most certainly is, take it from me, an ex-customer... They disguise all their hidden fees as a one time payment for one item. But somehow they are still able to charge your credit card without you knowing. Don't fall victim to the scheme.

Date of experience: May 19, 2015

Thumbnail of user kathieh57
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I would give 5 stars if there were all available sizes whenever a sale occurs. It seems I can never get the size or colour I want because they must be popular. Also, I feel it's a huge rip off that Canadians don't get the same product selection as the States. I give it a full 4 stars for quality of product. Plus the return process is pretty simple. I've only ever had to return something once.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kathie,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user jenniferm4805
Florida
1 review
1 helpful vote
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November 12th, 2022

Somehow they obtain a person's permission to join a VIP membership for elite pricing. But how many cheap clothes does a person buy to make a $54.95/monthly fee worthwhile? And then they double charged my account on a monthly basis, and said there was no visibility on their end of double charges. Excuse me? I don't believe that's possible when it's happening twice a month for a few months.

Date of experience: November 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user tessas187
Wyoming
1 review
0 helpful votes
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May 1st, 2021
Verified purchase

Fabletics products seem to be nicely made and they do have some fun styles but $50 a month for a sports bra and leggings set is just way too much. I can find other cute styles anywhere else for far less. It's not flexible enough: if you find a single item like a sports bra and want to use your monthly credit it charges you the whole $50 even if the item is worth less than $50 full price. What's up with that? If this service was $25 instead of $50 and allowed you to either mix and match your own top with leggings or pick a set I would be all in but it's not flexible or valuable enough.

Date of experience: May 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Tessa,

Thank you for the feedback! We are sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Jane

Thumbnail of user elizabeths3112
Illinois
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

This is the best workout wear I have ever purchased. They fit amazing, wash up super nice and keeps its shape. Honestly, the quality can be compared to the super high end items out there at a fraction of the cost. My kids all love the clothes and are the ones that got me hooked! I'm looking forward to snuggling up in their winter line that they have available.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user danielled838
New Jersey
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

I like the leggings but unknowingly signed up for a monthly subscription that was rather difficult to undo. Like most, I don't have the time to call customer service to challenge. Finally found the link on the website after 15 minutes of being looped through various pages to cancel. Plenty of places to purchase quality gear at decent prices… not likely to go to fabletics as my default option.

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Danielle,

It is with great regret that we received your feedback regarding our VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user anthonyl1937
Illinois
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I've had a few orders from Fabletics and although standard shipping is 6-10 days, it always takes over two weeks. This most recent order was sent back due to an incomplete address even though the address I had put on the order was 100% accurate. When I spoke to the representative he told me that the shirt that I ordered was out of stock and would not be able to send it regardless of the one that was being sent is being returned, so there was no solution, just disappointment. I asked if I had to wait standard shipping for this inconvenience on their part due to shipping and now lack of inventory that they refuse to send back, they said I had to still wait standard shipping for the rest of my order. Throughout my experiences with Fabletics I keep getting the bare minimum with support and it makes it difficult to want to keep shopping with this company. It would be nice to have good workout clothes if I ever get to receive them in less than a month, but truthfully I think their intention is to force shoppers to pay for expedited shipping to earn that extra buck on our expenses.

Overall, their products can be worth the purchase, but the inconveniences and even hit or miss on the fabric is making it difficult to shop here.

Date of experience: June 6, 2024

Thumbnail of user christys544
Washington
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

They were not at all what I expected. Then it was not clear that they were going to charge me $58 per month toward more of their garbage. I cancelled the subscription and put the leggings in the goodwill.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Christy,

We regretfully note that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user conniet11
Iowa
1 review
4 helpful votes
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May 14th, 2015

I was a member for more than 6 months. Didn't want anymore product. Quality was ok. But when I called number to cancel I got recording. Number has been changed or no longer inservice. Well, this is only way to cancel. Got online to chat with customer service, confirmed I had right number, continued to get recording & then it hangs up. I'm sure they have high volume of calls but this was not the message I got nor did it give me opportunity to be on hold. I'm sure they were hoping I'd give up & get automatically charged for another month. Felt trapped with no way out. I finally called my credit card service to block further charges.

Date of experience: May 14, 2015

Thumbnail of user tracym637
District of Columbia
1 review
2 helpful votes
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December 15th, 2020

Extremely disappointed. I placed two orders in November for Christmas and still do not have the merchandise. The customer service outlet is a call center that obviously doesn't care about the company itself. I did learn that after 20 BUSINESS days I can waste another 4 hours of my time by calling the call center again to request a refund. I understand delays this time of year, but 4 weeks and still no status update from the shipper? Fabletics get it together and find a shipping outlet that actually provides service. You've lost my business.

Date of experience: December 15, 2020

Thumbnail of user dianav358
Canada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Unfortunately, the products do not live up to all they are made out to be. Not impressed with the quality design for poorly made loose threads throughout all 4 products purchased and way over priced. I have been more successful and purchased better quality leggings for a fraction of the cost at local retailers. Some advice…Spend less money on advertising and put some time and effort into the quality, feel fit and performance of your active wear. To top off what was already dissatisfied impression the company decided to charge my credit card 2 additional times in USA funds with exchange rate fees also charged to my credit card. My time and money I have wasted on this Hollywood hoax products. So dissatisfied. I made sure to tell and show off the poor quality products all my friends.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Diana,

Thank you for sharing your feedback regarding the quality of the product! We always like to know what our members are thinking so we know where to improve.  Our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user katies254
New York
1 review
0 helpful votes
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May 9th, 2019

Overpriced membership just to be able to order mediocre quality work out clothes. After one wash, the material looks over used. After being charged for 4 months and not using my credit, Fabletics wanted to charge more to order an outfit. However, the customer service was very helpful and gave me a refund after I called.

Date of experience: May 7, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Katie,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user rachaelp100
Ohio
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I love the variety of clothes, styles, and colors. Membership also offers great perks and discounts that I regularly take advantage of. And Kate Hudson is one of the coolest individuals in the universe, so it's hard not to love anything she puts her name on. I find the customer reviews very helpful and wish there were more, especially ones with pictures and/or weight, shape information. I it would also be helpful if the website was was a little more mobile phone user friendly but otherwise love the company and what it offers.

Products used:
Leggings, Shirts, shorts, sports bras, socks, undies, swimsuits, outerwear

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rachael,

Thank you for sharing your experience with our products and the website. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user meganm802
California
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I don't care for and will never again purchase any of your tops or sports bras. There is no shoulder adjustments to tighten or loosen for a better fit. I do however keep my membership for your power hold leggings. I've tried your other styles and dislikes the compression and material/ fabric that shows every imperfection.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Megan,

Thank you for sharing your feedback regarding our styles. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user angelag1561
Oklahoma
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

My first few orders had no problems at all but my most recent order was shipped in 2 separate shipments and both showed delivered on the same day but I only received 1 part of it. When I called they told me that it would take 3 business days to figure out what was going on. At the end of 3 days I got a email with another tracking number. Not sure what happened but glad it was fixed.

Date of experience: May 28, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angela,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Thumbnail of user martina106
Pennsylvania
2 reviews
2 helpful votes
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February 12th, 2019

Those guys just started taking $49.95 from my 14 y. O. daughter's account each month. We called, asked for refund and cancelled. To our surprise, they continued charging the account in the next 2 months and when we called, they said "sorry, there's nothing we can do". They are simply trying to squeeze consumers that are not paying attention, or the ones that would not know how to deal with the issue, like my daughter. I believe these practices are corrupt and have to be reported!

Date of experience: February 9, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Martin,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user jenniferm4326
Arizona
1 review
5 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Placed our order and received tracking info that originally said we would receive it within 4 days, then it changed and kept saying label created but no dates, then changed again and again, finally had to chat with someone regarding order who said shipping can take up to 16 days! Come on Fabletics you can do better than this! Amazon can get items to me next day. Items are great, just be prepared to wait forever for your items. Disappointed and afraid to purchase more items.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

We value all feedback, so we appreciate you taking the time to tell us about your shipping experience. We'll send you a private message right now. Thanks!

Best,
Clark

Thumbnail of user stephenz407
Virginia
2 reviews
0 helpful votes
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April 14th, 2024
Verified purchase

I have ordered several pants. I like the feel of the high side chinos. However in the website, it clearly states that they are wrinkle resistant. This cannot be further from the truth. Straight out of the laundry they are wrinkled. Within minutes of wearing them after a little ironing, they are wrinkled.
Also, I wish you had shirts abs jackets for tall men. And larger sizes. Like a 3xlTall.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Stephen,

We appreciate you for taking the time to write a review about product quality and sizes availability. We'll be happy to assist you with your concerns. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user nathant403
Tennessee
1 review
0 helpful votes
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September 14th, 2023
Verified purchase

Very slow shipping. In todays time it should not take two weeks to receive any product. I can order items from overseas faster than I can get a domestic shipment from this company. If you order now you might get your order by Christmas.

Tip for consumers:
Very slow shipping.

Products used:
Shorts

Date of experience: September 14, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Nathan,

Thank you for sharing your experience with the shipping timeframe. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user riang1
Alabama
2 reviews
18 helpful votes
  • Send Message
September 15th, 2015

It's a pain to cancel. You have to use their automated system which doesn't work very well and will just hang up on you repeatedly if it can't figure out what your saying. Not worth the aggravation. There are many other stores that have similar clothing for similar prices and much better service. Not to mention if you miss the short window to skip the month they automatically charge you $$.

Date of experience: September 15, 2015

Thumbnail of user kyliet35
GB
1 review
0 helpful votes
  • Send Message
February 6th, 2021

I ordered 2 pairs of leggings (2x£24) 5 weeks ago and today have been charged £50 for a ‘VIP membership' which I didn't authorise.
Check the small print guys!
So disappointed and the leggings are such bad quality too - I want my money back!

Service
Value
Shipping
Returns
Quality

Date of experience: February 6, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kylie,

Thank you for the feedback! We are sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Jane

Thumbnail of user nancyn210
Oklahoma
1 review
0 helpful votes
  • Send Message
October 4th, 2019
Verified purchase

I had an issue with my purchase. Called the help line, and it took way longer than it should have to get things straightened out because the worker could barely speak English. Very frustrating. Outsourcing your help line to people who can not speak English for people that are already upset about their order is not a good idea

Date of experience: October 1, 2019

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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