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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user jk62
Utah
1 review
12 helpful votes
  • Send Message
November 9th, 2014

It's funny... I thought that the monthly program was very clearly stated. It didn't seem like "fine print". It just seemed clearly stated. Anyone slamming this program just needs to learn how to read for 30 seconds. (1)You sign up. (2) you get your first outfit half off (3) on the 1st if very month, they send you an email with some outfits picked for you. (4) by the 6th of the month, you can buy, opt to hit the SKIP MONTH button, or get charged 50 bucks (which just credits your account 50 bucks so that you can buy.

It's simple. The clothes are awesome and of wonderful quality. I have been telling ALL of my friends. If you think this is a scam then you just didn't take 30 seconds to read the boldly presented instructions.

Service
Value
Shipping
Returns
Quality

Date of experience: November 9, 2014

Thumbnail of user margaretr1139
Kentucky
1 review
0 helpful votes
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July 2nd, 2022
Verified purchase

Kept getting charged $50.00 a month no matter how many times I skipped, did a permanent removal and at the 1st of the year, the site started automatically charging me the $50.00 again without any notice. By the time, I realized what was happening they had $250.00 of my money. So I decided to spend it all and completely withdraw from the site, instead of argue. The items I ordered were not sized properly or consistently, the materials were of cheap, flimsy quality, the sewing and seams (or lack thereof) were shoddy. Definitely not worth the money!

Tip for consumers:
What poor quality the clothes were.

Products used:
None of them.

Service
Value
Shipping
Returns
Quality

Date of experience: July 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Margaret,

Thank you for writing a review! Your feedback about the membership and products is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user dorisc81
New York
1 review
1 helpful vote
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September 15th, 2019
Verified purchase

What happened to Fabletics quality? Items in large are a medium and fit too tight, and you only offer sports bras for most of your outfits and there is no variety of merchandise. I miss the the brand featuring dresses, skirts and casual wear. How about a shirt/blouse to be included for the price of an outfit? I don't need a new sports bra to match every pair of leggings and I don't want to show my belly and skin. I skip most months and contemplate moving on to other brands just as hip and less expensive.

Date of experience: September 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Doris,

We’re sorry your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user jamesc6243
Massachusetts
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

Placed an order for 2 pairs of shorts, never received and inquired about them before the next payment came out. After some back and forth on phone the agent said my selections were out of stock now but afterwards I checked website and no issues
Offer me 25 off but said no thanks fu refund

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello James,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user jerseyq
South Dakota
1 review
0 helpful votes
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September 25th, 2020

This business is a scam. We just checked out leggings and they charged an additional 50 dollars for VIP and we did not use it and it was not specified. They are trying to take good people's money. -1000 stars. I will warn all of my friends all over social media and make them share

Date of experience: September 25, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jersey,

Thank you for writing a review! We are sorry to hear if you disliked how the VIP Membership works. We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user kaijaj
Minnesota
2 reviews
2 helpful votes
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September 2nd, 2021
Verified purchase

All of their leggings are now shiny and not matte... they have no options for mid waist, everything is high waist. You can't stop a fee and then you have all of these credits to use so you can't cancel. I am happy that they offer maternity leggings, that is a plus. Quality is still great. I have been a customer for many years and have always had great options in clothing until the last year when they are limiting the styles of the leggings more.

Tip for consumers:
not sure

Products used:
leggings

Service
Value
Shipping
Quality

Date of experience: September 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kaija,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user michellel170
Canada
1 review
8 helpful votes
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January 5th, 2017

Lesson learned, check your credit card statement carefully. Just saw a $67 CAD charge (($49 USD) on my statement. Looked on web and saw hundreds of complaints for 'membership fee'. I purchased a $30 legging a year ago and have been charged $49.95 per month for a year! Luckily I saw it and called today - what a scam! BUT they did credit my card and cancel my 'membership'. I will NEVER order anything from Fabletics again and I'll tell anyone and everyone why every chance I get. How ironic to be such a rip off artist and sell yoga wear. Karma is a $#*! - look out Kate :(

Date of experience: January 5, 2017

Thumbnail of user antonellab
Mexico
1 review
10 helpful votes
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October 11th, 2015

I wrote a review awhile ago as I was mislead by their site, not realizing that I would be charged every month. You can call me stupid, along with the vast majority of those on here, since I did not realize that I was signing up with the VIP program. Nor did I know what the implications of that would be. If the vast majority of people fall under the same trap (1.5 stars out of 5 from 900 reviews!) then there is a problem far beyond a few "stupid" people that didn't read between the lines. I have a business too, and If most of my clients feel ripped off because they didn't understand something, that is enough reason to change it. Bad business plan Fabletics.

Service
Value
Shipping
Returns
Quality

Date of experience: October 11, 2015

Thumbnail of user carolyns416
Massachusetts
1 review
0 helpful votes
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October 14th, 2019

This site is doing the devil's work. PLEASE read the fine print if you decide to sign on with this horrible company. If you don't skip the month and they charge you $50 that money is gone forever - no refunds. I have spent well over $500 on Fabletics - due to being forgetful - and now I have workout gear until the day I die. Great use of my money. Oh, and good luck using your points to get a free outfit that doesn't cost EXACTLY $49.95. I finally used up all my points and called to cancel and I thought this hellish nightmare was over, but just before I hung up the woman told me "You will now just continue 'skipping the month.'" What? Why did you think I even called in the first place? I had to say, point-blank: "I don't want to be charged by you EVER AGAIN." They rope you in with pretty clothes then they make it near impossible to get out. Stay away! You're better off getting clothes on Lululemon - better use of your hard-earned money.

Service
Value

Date of experience: October 11, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Carolyn,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user brittneyc97
Virginia
1 review
2 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Member credit power purchase is actually terrible most of the time because of the constant price slashing used to entice new members and purchases. When I've already been charged $50 for a member credit for the month, and that credit can only get me one discounted $20 bra, it undermines the value of the vip membership. I always have to opt out every month if I want more bang for my buck. There's no point.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brittney,

Thank you for sharing your experience with our product and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user lauram2916
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

When Fabletics blasted out that their famous "Power Hold" tights were back, I immediately tried to order some in my size. Not only were they out of my size in the color I selected, but they only had 1 or two of the least favorite colors left.
I've also had difficulty in their retail locations finding sizes or styles in stock.
I have multiple months expense my "bank" but can find nothing that I like to spend it on. Not everyone wants to dress like some of the celebrities they choose to rep their products. Take a page from Lululemon's play book and make styles that the majority of women would wear, no matter their size, shape or color.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Laura,

It is with great regret that we received your feedback regarding the availability of the items we have. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user andrewm2770
Colorado
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

I responded to an ad that was three specific items for $12. I got one pair not three. They told me I did something wrong. Whatever, it fit terrible and I would want two more anyway. Then I discover they have charged me for 2 months of membership. There is no real explanation of the membership when you go through the purchase, so I had no idea what I was signing up for would charge me monthly. I had to call to cancel, and they kept trying to sell me more crap.

Stay away. You can get the same level of quality stuff elsewhere cheaper.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Andrew,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP membership. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user carolt1367
Nevada
2 reviews
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I buy for my 16 year old granddaughter who is a dancer/dance teacher/on her way to being a professional. She wears dance attire 7 days a week! She loves the clothes and the idea of getting a new outfit every month for close to 2 years now! She looks professional and feels comfortable. Fabletics is a great company, always ships quickly, and if she doesn't like something for any reason, they make returns very easy.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carol,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user kristens390
Texas
1 review
3 helpful votes
  • Send Message
August 27th, 2020

I know that with the Virus going on that there should be shipping delays. With that said the fact that my order has been "sitting" at the same location for over 10 days makes no since. I've placed orders with other companies after this order with fabletics and have received all of them. Even after speaking to customer service my package still has not moved. I don't understand how its still sitting in transit at a facility for that long. I haven't even received my items but already not feeling good about fabletics.

Date of experience: July 28, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kristen,

Thank you for writing a review! We are sorry to hear if your order takes a long time to ship. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user kimp526
GB
1 review
3 helpful votes
  • Send Message
January 12th, 2021

Bought a couple of leggings which I absolutely love. Great fit and don't slide down when exercising. However, I was very shocked when I checked my online banking account and noticed they had taken £49. Total panic set in as I knew I hadn't ordered anything. After further investigation I established that when I ordered my new sports wear I was signed up to VIP membership but was not aware of the cost or that they would be taking money from my account without authorisation every month. Rang them and they are returning my money and cancelled the membership. Good job I checked!

Date of experience: January 12, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kim,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user sushmab16
Pennsylvania
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

First and foremost the tights are decent as long as you go a size up. Otherwise I feel the bands act like a tourniquet.
Lounge T- shirts and sweatshirts the quality is really poor. After 1 wear and no wash they already look like they are falling apart with the fuzz that comes through. Will Probably not invest in these anymore.

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sushma,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user jaidena2
Maryland
1 review
0 helpful votes
  • Send Message
June 7th, 2022
Verified purchase

We have very hard time finding right sizes. They're always out of stock. Website doesn't filter well either... If you click size your looking for options pop up then when you click on them "out of stock"

Also we never got our order. Said shipped and delivered and never got it

Date of experience: June 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jaiden,

Thank you for taking the time to leave a review. We apologize if you experienced some website technical difficulties and you never got our order. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user ailishu
New Mexico
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

It's been four years of fabletics and even though I skip plenty of months, I always make sure to build my credits up because you can't beat the quality for the prices! The first pairs I was gifted in 2018 are still as wonderful as they were when I got them. I'll be getting these for years to come, no doubt!

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Ailish,

Thank you for such a wonderful review and loyalty! You can expect more styles on the website soon!

Best,
Cathy

Thumbnail of user rex.seute
Virginia
1 review
0 helpful votes
  • Send Message
January 10th, 2023

Wife made a single purchase and apparently was signed up for a $49.95/month membership that she wasn't aware of and didn't request. Almost $500 later, we figured it out what must be happening. When she signed on to the site, it showed no membership. She emailed, chatted and called. "Customer Service" cannot find her membership in order to cancel it, but the billing continues. Of course she got no benefits from this so-called membership. If this isn't a scam, I don't know what is.

Tip for consumers:
Be careful. You will probably be signed up for a membership. Use a one-time credit card code.

Products used:
Bras

Service
Value
Returns

Date of experience: January 10, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user veryf1
GB
1 review
7 helpful votes
  • Send Message
January 14th, 2017

Wow. Check the small print. Google "fabletics scam" before buying. You certainly can't buy a gift from these guys as you are automatically signed into a contract. Read their terms you'll see you are agreeing to pay them 44 pounds a month forever.

Date of experience: January 14, 2017

Thumbnail of user kendras4
Canada
1 review
15 helpful votes
  • Send Message
January 15th, 2015

I'm wondering if all of you complaining below cannot read. The website clearly states what it means to be a VIP member. There is absolutely no scam involved and when you order your first outfit at 50% off it clearly allows you to accept the terms. I have serious concerns on the literacy skills of the people online shopping. Read before you click to get a good deal! It will stop a lot of these unwarranted complaints.

Service
Value
Shipping
Quality

Date of experience: January 14, 2015

Thumbnail of user kerric144
Texas
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

Absolutely love my experience with this company the treatment I've received has been very helpful 1111 the look and feel of the clothes is through the roof I feel amazing and stylish in my workout gear it's just fabulous ten out of ten highly recommend this company you guys go above and beyond in customer service love you all

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Kerri,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user rustyb66
California
1 review
0 helpful votes
  • Send Message
July 5th, 2022
Verified purchase

The outfits were super cute when I first joined and I bought a bunch. Slowly the design of the outfits went boring or weird. Who really wants to wear leggings that look like underwear, stupid. The best outfits are the one's associated to the team trainer. She's also the most inspiring aspect of the website. The team is marketing to a group I'm not in. I waited every month to spend my credits and for months found nothing. It got to the point where I was just looking for something to buy so I could cancel the membership.

Date of experience: July 5, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Rusty,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user arielm180
Ohio
1 review
0 helpful votes
  • Send Message
November 2nd, 2022
Verified purchase

Ad said 2 pairs of shorts for $24. "Forgot" to mention $54/mo."subscription" that was never really expressed outside of small print. Seems important to me… refused to waive even when I called to cancel and return. Scammers. Will never consider this brand again.

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ariel,

Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user jaymew3
Georgia
1 review
15 helpful votes
  • Send Message
January 20th, 2016

Not only does this company let you know LAST minute that you will be paying $50 a month for this "affordable" workout apparel, they also lie about your first outfit being $25. They change it to being 50% off at checkout which will end up being closer to $40. I had to call and cancel the $50/month membership in which the lady tried for awhile to talk me out of it which was annoying. I received my $40 outfit in the mail and I'm not pleased in the least bit. Thin, cheap material. This company is a joke.

Date of experience: January 20, 2016

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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