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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user adriannah7
Ohio
1 review
2 helpful votes
  • Send Message
September 6th, 2019

I have no clue how anyone is willing paying this much for itchy, cheap feeling leggings. I only got a pair because they were having a 70% off sale and I regret even spending $24. I tried the leggings on once and immediately took them off and put them in my bag of clothes to be donated to charity. And of course the do t have a section on their website where you can leave a review and inform people. They must know they are garbage

Date of experience: September 6, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Adrianna,

We always appreciate feedback from our members so we can serve you better. We make it a high priority to provide high-quality products and attentive member service to valued members like you. We value you as a member and want to make things right! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user josephm3537
Wisconsin
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I liked the leggings when I first started years ago but it seems like they are getting cheaper in quality. Also, I don't care for the whole having to skip months. I'm a very busy mom and remembering to skip can be hard.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joseph,

Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user gregorys811
Florida
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Always amazing and never dull. Me and my girl have built a great customer base relationship with the employees. We're always greeted and informed about what new in the store. Recently we've just did our black Friday shopping. I really like my membership

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gregory,

Thanks for writing a review! Fabletics promises to provide high-quality products for you as well as an outstanding member service experience. This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you!

Best,
Nelle

Thumbnail of user jordanf254
New York
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

I did not expect the shorts to be extremely comfortable and soft. They fit perfectly well. They don't ride up or slide down and the pockets are an extra plus cause you can't even tell there are zippers on the sides. And as always the pocket for the phone is a plus. Beats having to carry the phone or wearing a phone case around the arm

Service
Value
Shipping
Returns
Quality

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jordan,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user denices41
Indiana
1 review
0 helpful votes
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March 17th, 2022
Verified purchase

XL people do not look good in white and other light colors, our cellulite shows. We want to walk to lose wait but we don't want our legs looking like they are a bowl of cottage cheese has been shoved into our leggings.

Date of experience: March 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Denice,

Thank you for taking the time to write a review! We'd be happy to assist you more with your concern about our lack of style options. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user justina564
California
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Fabletics makes some good things - I absolutely love their sweats, so soft and comfy. Almost all of my exercise shorts and tees are Fab. But it can be really hard to find the men's clothing I want in stock. It feels like they make a bunch of it, but then don't reorder anything until every last men's item is sold out. They are always out of the sizes or styles I want.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Justin,

Thank you for taking the time to leave a review. We are very sad to know that the items you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Thumbnail of user kellies114
Illinois
1 review
0 helpful votes
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September 6th, 2021
Verified purchase

My first order with Fabletics could not have been better. With that being said, my second was honestly the worst, most unorganized and terrible customer service experience I have ever had. My order was placed on 8/15. As of 9/06, I have not received my order. After multiple attempts to see where my order was, no shipping updates were placed and no refund was ever issued. I fought and fought and FOUGHT with the representatives who kept telling me to call back in 24, 48, 72 hours to wait until my order came and they could process a return. I had to contact this company for days on end trying to get my $70 order refunded since I had never received it. 2 for $24 leggings really sounded too good to be true. Like I said, first order two years ago was a breeze. This order made me never want to try to purchase from this company again. I'll stick to Amazon or other retailers.

Products used:
I didn’t get any products because they never arrived. In my past order, the products were decent quality for the price

Service
Value
Shipping
Returns
Quality

Date of experience: September 6, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kellie,

Thank you for sharing your overall experience with us. We deeply value your business with us. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user heatherj525
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I have been a loyal client of Fabletics for approximately 10 years. I am a VIP member and enjoy the amazing products introduced every month. I purchase many items for my granddaughters and they love them. The clothing articles are well constructed and last a very long time without loosing their shape, colour and style. I would recommend Fabletics for anyone looking for high quality and stylish athletic, lounge or everyday wear.

Tip for consumers:
High quality, versatile products.

Products used:
Shoes, jackets, leggings, tops, hoodies, summer store as well as some men's shorts and jacket.

Value
Shipping
Quality

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user jessicab58
GB
1 review
8 helpful votes
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October 16th, 2014

I like it seems everybody else has, has been sucked into this scam of a site! Checked my bank the other day to find £44 had been taken out! Worried I tried to figure out where it came from! Turns out it's from fabletics joining me to their vip membership! Rang them up to cancel and get a refund and he cancelled but can't get any refund so now I have have to buy another outfit just to use my £44 up that had been put in credit on there website! Never known anything like it!

Service

Date of experience: October 16, 2014

Thumbnail of user sarak14
Kentucky
1 review
4 helpful votes
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February 12th, 2015

Total SCAM! You get the first outfit but the next month surprise a $49 charge to your bank account. Oh don't worry you can skip a month. Should have read the fine print I guess. Too good to be true is correct in this case. So disappointed.

Date of experience: February 12, 2015

Thumbnail of user nathaliem12
South Carolina
1 review
1 helpful vote
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December 26th, 2017
Verified purchase

The outfits are so fresh and chic. I found myself wearing it more casually than actually going working out. I get a lot of compliments whenever I wear them. Far better than other brands out there... Even my hubby loves it... keep it up Kate... Fabletics forever!

Date of experience: December 23, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Nathalie,

Thank you so much for your recent business with Fabletics. It is members like you that help keep our lights on, and we couldn't be more grateful.

Stay fabulous!

Sherry

Thumbnail of user laurac138
New York
2 reviews
18 helpful votes
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February 16th, 2016

Your VIP Membership is the biggest scam ever. Unfortunately for me I did not read your website more carefully so I was enrolled in this ridiculous VIP Membership. You are lured into this scam with a "special offer". $29.95 for yoga pants and a sweatshirt. What a joke! Membership credit? Skip a month? Something about the 1st and the 5th of the month? It's so convoluted it would be laughable but it's not. I'm out of $49.95 and paid $29.95 for an outfit, which quite frankly I don't even like. The only resolution for me would be a refund of $49.95. In the meantime I will continue to give fabletics terrible reviews everywhere possible. No need to respond to this review nothing you could say would make me change my opinion or experience.

Service
Value
Shipping
Returns
Quality

Date of experience: February 16, 2016

Thumbnail of user briand2166
Texas
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Tanks - same size but either too loose or tight, no in between, even within the same color

Shorts - they lose their vibrant color almost immediately after the first wash. Stain easily, water/ sweat marks that don't come out. Loose threads from the liner or waist band stitching.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Brian,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you got from us. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user lorid544
Michigan
1 review
1 helpful vote
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January 22nd, 2022
Verified purchase

Purchased several pairs of womens underwear and they all started to disintegrate at the seams, liner came out. They refused to do anything than offer 20% off more, asked to speak with a supervisor and couldn't even get in touch with one after waiting over 20 minutes.

Service

Date of experience: January 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for the feedback! We are sorry to hear that we have disappointed you with our product and services. We are continuously striving to satisfy our member’s needs as much as possible so we will be reaching out to you immediately for further assistance.

Best,
Jane

Thumbnail of user sharonw2647
Louisiana
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Order the scrubs at the $19 special and I love them and I want to order more but I wish they were $19 always. I wear scrubs to work and I felt so restricted a lot and I'm not restricted at all in these thank you so much for making this style of scrub

Date of experience: May 11, 2024

Thumbnail of user rebeccar1497
Ohio
1 review
1 helpful vote
  • Send Message
May 24th, 2022
Verified purchase

Been a member for a long time. I used to really enjoy Fabletics. But the way they restructured the shopping and credits, not nearly as user-friendly, availability of outfits is minimal, The styles seem to be less creative and interesting and there's a lot less to choose from than there used to be. Also, apparently credits expire now so if you don't use them you lose them! Probably won't stick around much longer.,….

Date of experience: May 24, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rebecca,

Thank you for taking the time to write a review! We'd be delighted to assist you further with your concern about the availability of the product styles. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user taliap
Florida
1 review
4 helpful votes
  • Send Message
June 29th, 2014

So i don't think that this website is a scam, but the fact that they just state "get you're first outfit for 25$" an no mention that you have to sign up for a monthly VIP membership is pretty crappy. The material of the clothing seem legit, they sale nice things just way overpriced i'd go to Nike/or the outlet malls for gym clothes instead of paying 76 dollars for one pair of pants.

Date of experience: June 26, 2014

Thumbnail of user darcil16
Maine
2 reviews
1 helpful vote
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August 25th, 2024
Verified purchase

My clothes strings on more than one product unraveled

Date of experience: August 15, 2024

Thumbnail of user debras32
GB
1 review
8 helpful votes
  • Send Message
December 9th, 2014

VIP Membership? I have been charged £176 pounds for 4 months. Only ever bought 1 pair leggings (good quality) - when I thought that as a new site, I was getting a deal as a first time buyer... went back too - for a yoga top, thought that because I had bought off the site before I was getting a good deal... Nope! What a rip off, I have in my favour just had the company reimburse me for £132.00. Careful when you sign up, once those bank details and email address are in their system, the "VIP" membership kicks in with no pop up, or info whatsoever saying you are signing up for the monthly £44. Account closed, will not buy from them again - just on principle of having such a blatantly rip off site. Disappointing to say the least.

Tip for consumers:
The site appears to have been updated with slightly clearer VIP membership T&C's - which certainly was not the case the first time I purchased from the site.

Date of experience: December 9, 2014

Thumbnail of user joyd24
California
2 reviews
20 helpful votes
  • Send Message
February 14th, 2016

If you believe in your company and product why do you need to "sneakily" wait until the bottom of the last page to put in the monthly membership fee. Sure you can opt out between certain days. But, you know the company is counting on you forgetting. Sell the clothes at a fair price and you would have better reviews and more customers! This gives Kate Hudson, an already wealthy individual, a bad reputation!

Date of experience: February 14, 2016

Thumbnail of user kayh378
Washington
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

Purchased the yoga style, high rise pants for my daughter and myself on a "special"...seriously do not want to take them off. They are comfortable. I do not feel packed into them. They do not ride down in the waist or ride up the legs. GREAT value for the $... I will definitely be purchasing more! I had also bought a cute zip up jacket. A little too lightweight for right now but can't wait to wear it in the spring.

Was disappointed to find that I was signed up for a subscription. Easy to cancel. But really disappointed when I find these charges on my CC account without my knowledge/agreement.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kay,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!

Best,
Mary

Thumbnail of user stevenc2268
Texas
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I purchased a polo that came up sewed at the button seam after only wearing a couple times. I tried to send back for replacement but was told it was past time to exchange. This shirt was literally warn twice and sue to poor quality, looks like garbage. As much as I pay to be a monthly member, I expect if I have an issue you make it right.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Steven,

Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user kennam27
Wisconsin
1 review
0 helpful votes
  • Send Message
February 9th, 2023

I love the clothing...I really do! I really hate the customer journey I have to take to even get an article of clothing on the website...

The website is a living migraine...It's slow, freezes, and throws so many errors that cause timeouts or restricts items to be added into cart which is an extremely poor customer experience. I tried to ask for help in adding to cart and the "tech guy" tired to gaslight me into thinking I was doing something wrong. As an ecommerce web developer, it's not rocket science to see the errors thrown into the console when clicking on something. Your development process is very flawed. Do better.

Not to mention they use pitney bowes as their shipper...so basically if you order online, expect to get your items about a month after...

Tip for consumers:
have patience

Products used:
Workout clothes

Service
Value
Shipping
Returns
Quality

Date of experience: February 7, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Ross,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user parkerb33
Massachusetts
1 review
3 helpful votes
  • Send Message
July 10th, 2019

Company has deceptive practices. I was never aware when I purchased leggings they would automatically charge me $49.95 every month for items I never purchased unless I opted out of a purchase every month. I called to question/cancel my "subscription", the CSR was difficult to understand. She never explained that by cancelling immediately I was not eligible for member discount rates and would be charged "full price" for any item I bought to eat up the $49.95 they already charged to me for nothing.

Items are of good quality (albeit too short) but the marketing premise and website format is very misleading.

Date of experience: July 10, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Parker,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user marcis5
GB
1 review
7 helpful votes
  • Send Message
April 20th, 2015

I ordered an outfit from Fabletics. First, I never got my order. The company claimed they delivered it to my address, and yet did not leave a note or a contact number or anything. Second, when I called to check on the status of my order, the woman told me a neighbour had signed for it. A neighbour from the building next door. Someone I have never heard of. I will never see that outfit. Third, I called to get a refund on my order and cancel my account, and then ended up with another charge on my credit card. A surprise membership fee I had no idea about. Even though the people on the phone were nice and seemed to be trying to give good customer service, they did not even try to do anything to rectify the situation. I would never recommend this company to anyone. It was the worst experience. Buying beautiful clothing should never make someone so frustrated. If I could give an overall rate of zero or below, I would.

Date of experience: April 20, 2015

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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