Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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My daughter ordered a couple of items from their site. A few months later, charges started popping up on my CC for 50 dollars, when there was nothing ordered. When you finally get a hold of someone they promise a refund that never arrives. They are thieves and liars. Their service is crap, they rob your money, and teh leggings are just not that good. Especially if they intend to rob you.Its hard to believe that Kate Hudson is part of this scam.
Date of experience: August 29, 2017
I signed up a few months ago to get a good deal on some shorts for my son. The shorts are Amazing and he loves them! The problem is that ever since that first order, I've had my eye on some pants for my husband and they have been sold out every month. I'll probably cancel my subscription soon because what we want is never available.
Date of experience: August 1, 2022
Hello Amanda,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability and membership. Our Member Services Team will get in touch with you right away.
Best,
Allison
It seems like every month, it was the same things listed under outfits and most of those cost less than my monthly fee. There were rarely capri length leggings or running shorts. And, the running shorts have an annoying zipper on the back, so if you are doing any type of exercise or stretch when lying on your back, the zipper has a tendency to poke.
Date of experience: November 4, 2022
Hello Ann Marie,
We appreciate the feedback you shared regarding the options we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Excellent value, disappointing selection. I wish there were more color and style options, as well as greater availability in each size. I feel like most things on the site are very basic and it's kind of a letdown. I received the subscription as a gift, but I will not be renewing it for myself.
Date of experience: August 1, 2022
Hello Brianna,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our style and size selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Overall, I'm happy with my purchases so far. The only drawback I would say is the fact that the leggings are not the best quality. One pair has a hole and the other is starting to rip at the seam. Compared with other athletic brands I have purchased from in the past, it is pretty disappointing since they have lasted years and these have hardly lasted a few months. Bummer! But the styles are cute and if you're a member, the prices are reasonable. Not sure how much longer I will continue being a member and buying on a monthly basis though.
Date of experience: September 16, 2019
Hello Ashley,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
My experience was always great, love the 2 for $24 shorts, and the clothes are very high quality. Some of the shirts don't fit me the way I like but that's nothing a return can't fix. And returns are very easy. Just make sure you cancel your VIP in time if you don't want it to recur. They can't refund the member credit. Overall great experience.
Date of experience: August 5, 2022
Hello Colton,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products. For assistance with the VIP Membership, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered two pairs of shorts in mid September. It says there is a shipping label created but has not shipped. I reached out once saying it had not shipped yet, and the only response was that it had shipped so I waited patiently. It's been almost 3 months since ordering. What's going on?
Date of experience: December 4, 2022
Hello Mark,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
They had a pair of leggings listed for a price on their website but when you added it to cart it almost doubled. Chatted with fabletics team members, sent time stamped pictures proving that the price I said was listed yet they refused to honor it. I worked retail for ten years, when the company makes a mistake they're supposed to honor their mistake. Cancelled my membership right then. Obviously this company doesn't appreciate individual buyers since they've gotten bigger over the years.
Date of experience: March 1, 2020
Hello Chelsea,
Thank you for writing a review! We're sorry to hear about your experience with us! Your feedback is important and we'd like to make it up to you. Our Member Services team will be sending you an email to assist you further.
Best Regards,
Nelle
These work out pieces are no joke! They're a great price and quality. They got great and unlike other work out gear they are not see through so you can work our comfortably and without feeling like you're showing too much in the gym. I haven't been disappointed by an item yet at all!
Date of experience: February 2, 2023
Hello Arisbeth,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
My first order arrived promptly, but I do not particularly like the fabric, and do not want additional pieces of clothing made from the same kind of fabric. I called to cancel my membership; after holding for about four minutes, I was connected to someone whose phone kept cutting out, and I could not understand a word she was saying. Called back, held for another six or seven minutes, got connected to a man who clearly was trying to convince me to change my mind. I get that, but at that point, I just wanted this done. A company that renders horrible customer service is not a company I want to do business with, period; the aggravation will be endless.
Tip for consumers:
Read and understand what you are signing up for, and prepare to be patient. Read thoroughly the return conditions. PAY ATTENTION!
Date of experience: January 17, 2015
I tried 3 times to order over 5 days. The site gives so many error messages. By the time I make it back I had to get another membership and email address.
Maybe less time on commercials and get someone to fix the point of sale. New startups are hard I've done 3, but all of mine were tested by me and ALWAYS worked. Kate Hudson has all the money in the world... she should care!
Date of experience: February 3, 2015
Looking for comfortable leggings that will stand the test of time and are affordable? Look no further! Memberships (which you can choose to skip monthly and still keep member benefits) give you access to discounted leggings, outfits, and to sales! Such an excellent brand! Don't waste your money on Amazon leggings and Lululemon. This is the beautiful middle ground of quality and thrifty!
Date of experience: August 1, 2022
Hello Devon,
Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a great day!
Best,
Allison
I bought 3 pairs of dark colored leggings (black, maroon, dark purple with flowers) and they were all see through when used to work out! I could see the tag from inside the leggings and my underwear if I did any bending, stretching, or squatting. These leggings are useless unless you just want to lounge in them.
Date of experience: July 11, 2019
Hello Maggie,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
Fabletics as a whole is wonderful! I recommend them to all my girlfriends who are looking for high quality workout gear but can't justify the high prices other brands charge. But, don't let that steer you to think the quality of Fabletics is lesser than the other brands out there! They are extremely comparable when you look at the quality of the material and craftsmanship! My only gripe is that shipping takes about a week to get from Cali to Utah, when that is normally about a two day transit time. Regardless, I will happily wait, it's so worth it! :)
Date of experience: May 1, 2020
Hello Lizzy,
Amazing! Thank you for sharing your wonderful feedback! We are sincerely grateful to have members like you who continuously support, admire, and appreciate the effort we put into making sure we provide the services that our members deserve. Apologies for the little delays on your order but we are glad to hear that you patiently and happily wait for your orders to arrive. Have a great day and stay safe!
Best Regards,
Nelle
Good products but can tend to be overpriced. The monthly subscription can be a little misleading with the covered number of "outfits" as some months you may not get a complete outfit and just one item while other months you may get 3 items.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2024
Hello Jessica,
Thank you for bringing this to our attention. Your feedback on the prices we offer and the membership will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
No one cares to assist when your pack that was supposed to take 2 weeks still hasn't arrived after a month. I asked for a refund after 17 days of no package. I was told no. Then given a tracking number that's not showing any info about where the package. Just a link that goes nowhere. NEVER again. NIGHTMARE over cheap yoga pants.
Date of experience: June 15, 2020
Hello Ashton,
Thank you for writing a review! We are sorry for the negative experience you have encountered! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I had a great experience with the customer service rep. She understood my needs and worked to make sure they were met.
I really like the clothes. They are very comfortable and breathable for when I'm working out.
Date of experience: October 2, 2021
Hello Renato,
Thank you for the kind words! It was great to point out your positive experience with our customer service. We would love to continue providing great service and excellent products to members like you!
Best,
Bella
I love the Fabletics products. They are great quality and good value for the price. However, as a member, I am disappointed that the company no longer sends a reminder email on the first of the month about choosing or skipping the month. I sometimes forget and then I end up being charged for that month's pick when I really didn't want or need anything. As a 61 year old woman there are only so many work out clothes I need. Please review this policy!
Date of experience: January 19, 2022
Hello Terry,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our skip-the-month reminder feature. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Tried to cancel online and did, yet Fabletics continued to steal money from my account for two months and gave me a run around during my customer service call. I would never begin a subscription with this company!
Date of experience: October 8, 2022
Hello Erik,
Thank you for sharing your experience with canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My 12 year old daughter ordered a pair of leggings using my credit card and inadvertently became 'a member', which mans that they continued to deduct monthly charges from my card. I did not notice this until 5 months later. When I called and cancelled they said that she had a credit to use for future purchases, but has always been thwarted from ordering saying she no longer has an account.
This is a criminal organization!
Date of experience: November 16, 2020
Hello Charles,
Thank you for sharing your feedback! We are sorry to hear if you are unhappy with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle
Legging material is scratchy and rough. I ordered a sweatshirt and it was honestly the worst constructed item I have ever ordered from any company. I opened the package and literally laughed out loud. The tag price vs what you pay as a member... also laughable. Product not even close to be worth either price point. Disappointed.
Date of experience: September 4, 2021
Hello Andrea,
Thank you for writing a review! We are sad to know that you are not pleased with our products and prices. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad
I have ordered many times; tops, pants and sport bras. The price was too good not to try, in the beginning. I have only been completely happy with one top. There is always something off about the fit and/or the feel of the item. I am a very average size 8 without any part being overly big or small. The bras are always too tight around the chest but too long in the straps and gaping. I have even had a seamstress alter a bunch of them.
Date of experience: May 20, 2022
Hello Wendy,
We always aim to deliver products of good quality and comfort. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
After dealing with this company I am highly suspicious that the 5 star reviews are legitimate. I'm am very literate, thank you very much, and I got sucked in like just about everyone else. I would run from this company. Even if they are not a scam, I would stay away just because of the horrible customer service. Kate Hudson should be ashamed to have her name affiliated with this company.
Date of experience: January 21, 2015
Bought my leggings and I love them. But Greed and dishonesty as taken the gloss off my purchase. Justfab have been taking money out of my account. Signed me up to a subscription (Justfab)
I couldn't figure out what I'd purchased. Did a bit of investigation £49 gone out of my account today. Looked back then realised it was my leggings I'd bought back in June. £147 later!, Stay well clear of this company... Pretty face and celebrity endorsement... greed all the way!,, will be reporting to Trading standards
Date of experience: September 10, 2020
Hello Louise,
We sincerely appreciate the feedback you shared. We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
Most experience has been what was expected and smooth. Very disappointed with 3 purchases and both were concerning tennis type shoes. Ordered 1 pair and in my normal size. They were a little snug but I keep them hoping they would strectch out some but can hardly wear them now. Then tried to order a 2nd identical shoe in another color wit a half size larger and they were smaller than the first at 1/2 size smaller. I returned and ordered another 1/2 sizer larger and it did not work either. I had to return them as well. I will not be inclined to order shoes from website any longer
Date of experience: May 8, 2024
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Miguel,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.
Best,
Samar