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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user jacksonb148
Jackson G.
Illinois
1 review
3 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Signed up for a sale and was actually placed on a paid membership without my knowledge. Had to cancel that first. Ordered shorts, took 3 weeks to get in and came in and were too big. Exchange took another 3 weeks and the size fit better but they sent the wrong length. Just keeping these, sick of dealing with it. Overall shorts are good other than the waistband. It rolls and bunches up.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jackson,

Thank you for providing feedback regarding your shopping experience! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user erinc94
Massachusetts
1 review
3 helpful votes
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February 6th, 2018

I am was very disheartened that I inadvertently signed up for VIP member because I wanted the 2 pair of yoga pants for $24. I am bit dismayed at a wealthy well known celebrity would endorse this kind of business practice. Who that heck needs $49.99(curious amount) of athletic wear a month? Shame on me for not paying closer attention to my credit card statements. It was the holiday season and I work two jobs so I did not read my statements as closely as I should have. So now I PAID $124.97 for two pairs of mediocre yoga pants. At the very least I should have received a personal email reminding me that I was not ordering or skipping my monthly fee. Kate don't you have enough money already? Should add ZERO to rating

Date of experience: January 25, 2018

Thumbnail of user katet28
Australia
1 review
16 helpful votes
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March 27th, 2016

I purchased a 'set' of clothing from fabletics in June 2015 for roughly AU$37. I thought it was a bargain! Not until last week when I was going through my bank statements did I realise they have been taking money out of my account since June 2015! It equated to AU$646.89! I can't believe this. I've just gotten off the phone to fabletics.com to cancel my membership and get a full refund as I did not knowingly sign up to spend approx. $70 a month on emails that went straight to my spam/junk folder! The man cancelled my membership right away and said that I would be fully reimbursed after I argued the point that it was a scam and I had been robbed. Allegedly I will be reimbursed, however they were not able to send an email with a confirmation of this and a reference number... So only time will tell. However, I have lodged a transaction dispute with my bank too.

DON'T USE FABLETICS.COM!

Date of experience: March 27, 2016

Thumbnail of user cf551
New Hampshire
2 reviews
0 helpful votes
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December 20th, 2021
Verified purchase

Materials are AMAZING - soft, stretchy in the right places. First order in a long time, still trying to figure out sizing based on style of each piece available. Thankfully what doesn't fit me can go to my kids - ha! I have been a paying member since the VERY early years of Fabletics... I've seen a lot of transformation (i. E. men's wear to no men's wear to men's wear again)... but the most stressful for me is that fact that I've been paying $50/month for a LONG time and now am worried about my member credits (used to be a monetary balance) disappearing. Please ease the stress!

Date of experience: December 20, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Carrah,

Thanks for your effort in writing a review of your VIP experience! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user stetsons5
Utah
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

It's been fine the quality is okay, but for being a VIP member you should be able to receive stuff up to the value of that credit not just use it for one item that often times is priced less than $50. They really get you by getting you to sign up for that. I've ordered my last of things I can use from them and am going to finally cancel the membership.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stetson,

Thank you for writing a review! We are sorry to hear if you disliked our member credit usage polices! Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user carlac520
North Carolina
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

I love Fabletics! I've become quite addicted. I love the deals, the comfort and support I get from my athletic wear. However, I don't like that I am unable to redeem the full amount of my member credit when making purchases on sale items. Why would I give $70 for a $24 item? It makes no sense. I believe changing this would allow me and others to take full advantage of our membership

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carla,

Thank you for sharing your experience with our items and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user justinh986
Colorado
1 review
1 helpful vote
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January 1st, 2023
Verified purchase

I hate all the deceitful practices. I bought shorts and two pair of pants that I'm very happy with. But fabletics automatically signs you up for vip membership. They don't tell you or it's in fine print that you are going to get charged monthly. Horrible way to do business. No need for it. Clothes are very good jus do business legitimately and you will get repeat customers.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Justin,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user larad42
GB
1 review
0 helpful votes
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December 11th, 2020

I'm outraged. If I could give less than 1 star I would.
My daughter became a VIP member not realising they were taking £49 out of my account for every month she didn't make a purchase. (Who spends money every month on exercise clothes?)
I have since cancelled the membership but am now being told I have to spend the EXACT money, no more no less, than each £49 token of which I have 3.
Firstly there is nothing I actually want to buy to the tune of £147 secondly I have not found an item that is exactly £49! So they take my money and then tell me what I can and can't spend it on. I'm outraged and will tell every one I can to avoid this company. Shame as the leggings my daughter bought were nice.

Date of experience: December 11, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Lara,

Thank you for sharing your overall experience with Fabletics. We deeply value your business with us. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user hates2
Maryland
1 review
6 helpful votes
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November 14th, 2014

I encountered the same experience like many of you - order cancellation, was not informed (at least have the courtesy to let me know that my order was cancelled), email me and apologize for the 'noted issue' saying will give me a 50% discount and VIP member - this would mean I will get charged every month for $50 right?! And they are already giving 50% discount to VIP members for their 1st order anyway... so that's not a very sincere apology is it?

Tip for consumers:
Just don't shop at fabletics. There are many better athlete outfit out there

Service
Value
Shipping
Returns
Quality

Date of experience: November 14, 2014

Thumbnail of user kanew24
Tennessee
2 reviews
1 helpful vote
  • Send Message
July 19th, 2023

Ordered my clothes for the first time from them & was extremely disappointed when the tracking said delivered and there wasn't anything on my porch. I waited 2 days and reached out to the some shipping company (they recommended to do that first) & never got a reply. Sat in their online chat to talk with someone about it & never got connected with an agent. Called customer service and the only thing they could do was store credit. I took it up with my cc company & will NEVER be ordering from this company again.

Products used:
Socks, pants, and shorts

Service
Value
Shipping
Returns
Quality

Date of experience: July 19, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Kane,

Thank you for sharing your experience with your order and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user kristinae78
Florida
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

Although I like the clothes, there is always an issue. As a VIP member I get special coupon codes, but they never work. I contact customer service multiple times and have only gotten the issue resolved once. Most recently I have gotten emails for Black Friday specials, touting deals such as outfits for $30 or $25. But when I click the link, there are no outfits for that price. I wish they would fix these issues. I don't have time to contact support constantly.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kristina,

Thank you for sharing your feedback regarding our VIP program. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user heidio2
Mississippi
1 review
13 helpful votes
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November 11th, 2014

I wish I could give this company zero stars! Run, don't walk, away from this website- if they don't scam you on the VIP membership, they will cancel your order for no reason... and without even sending an email to let you know! Awful, just awful!

Tip for consumers:
No, just no...

Date of experience: November 11, 2014

Thumbnail of user godwini8
Washington
1 review
6 helpful votes
  • Send Message
August 13th, 2023

I placed my order back on July 27,2023 and to date have never received it. The tracking number shows it shipped on August 1st. I called customer service several times and was lied to and mislead. Everytime it would be just enough time has not elapsed. Where is this order coming from, the moon? We are two weeks in and still no order and of course no real answers. No one ever offered to replace the order and expedite it to me. I will take my money elsewhere.

Date of experience: August 13, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Godwin,

Thanks for writing honest feedback with our Member Services Team and the order you made online. We value your opinion and see it as an opportunity to learn and improve.

Best,
Mary

Thumbnail of user brittanyk100
Illinois
1 review
1 helpful vote
  • Send Message
September 30th, 2020

This company is a joke. I ordered 2 leggings and when i got them they were too small - so i mailed back to exchange. During that process i spoke to 3 different customer service reps who hardly spoke english and were not friendly. Now, 4 weeks later, STILL no leggings per my exchange. I called - they still haven't received them. What?! After 4 weeks?! I just wanted my damn leggings and now I want a full refund. Never again will i ATTEMPT to buy from this company. It's so celebrity endorsed and yet lacks any type of customer service.

Date of experience: August 19, 2020

Thumbnail of user anitab572
Arizona
1 review
0 helpful votes
  • Send Message
January 4th, 2023
Verified purchase

I have to skip every month due to styles not being the same as they used to be. I have several credits to use but there is nothing I want. Then I received an email stating that my credits are expiring after a year, which is ridiculous! Bring back the cheap pricing and styles, no one wants a "FULL OUTFIT". My favorite part from the beginning is that if you liked the pants or a shirt of one thing you could customized an outfit. I miss those days.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anita,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user shellyw164
Japan
1 review
2 helpful votes
  • Send Message
October 21st, 2021
Verified purchase

I ordered once and for months they kept taking money as a membership bank of sorts where u can spend your money when you want. I kept looking and saw nothing I liked. Then I look at my account and they turned my monetary value into credits. I contracted and canceled membership. I just went in to spend the 5 credits and can't even access the site now. They blocked me from access with the credits.
Brutal company it's actually money driven scam Kate Hudson should be ashamed of affiliation.

Date of experience: October 21, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shelly,

Thank you for sharing your overall feedback with Fabletics. We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user ashelyh
California
1 review
3 helpful votes
  • Send Message
June 1st, 2018

Great quality worst service ever. Seriously not even worth it at all. 4 times in a row they entered my address wrong then the item would get shipped back to the warehouse and they won't give it to you. They won't redirect any order. It's nuts.

Date of experience: June 1, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ashley,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user rosemariej1
Florida
7 reviews
29 helpful votes
  • Send Message
March 4th, 2015

So, I believe that the clothes are probably good quality and comfortable. My issue is that a promo came across my FB feed - $25 for your first outfit. Of course they had select pieces to choose from for this promo, which is fine. By the time I was finished and to the checkout my total was over $75! It just really turned me off to make me go through this sign up and shopping process only to find the lied about the promo price.

Date of experience: March 4, 2015

Thumbnail of user marshab296
Maine
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I wear fabletics almost everyday for my workouts. I was also looking at finding so more relaxing and comfy around the house. As a professional I am always dressed up - so sometimes it nice to come and relax in a cozy outfit.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Marsha,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Tina

Thumbnail of user robynw22
California
1 review
6 helpful votes
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August 4th, 2017

I bought one outfit on Fabletics.com that was fine. Little did I know that they charged me $49.95 thirteen times!
This company is a total scam. I did not give permission for them to indefinitely charge my card monthly. I will never buy from them again.

Date of experience: August 2, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Robyn,

Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Thumbnail of user jillf512
Colorado
1 review
1 helpful vote
  • Send Message
October 1st, 2022
Verified purchase

For a monthly subscription, I would have expected a faster turn around on exchanges and returns. It took about 5 weeks to exchange any items. Since I was trying to figure out my size, it took a long time to actually receive something that fit. And you're still billed the monthly amount, even if you're waiting for a new size.
The quality ended up being just ok, which I guess can be expected for the price. The straps on anything with elastic are starting to wear out after just a few washes.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jill,

Thank you for sharing your experience with our products and return and exchange policy. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user gisellem2
New Mexico
16 reviews
112 helpful votes
  • Send Message
November 14th, 2016

They make you join their "club" to look at items. Always a red flag. I had a hard time cancelling my membership even though I only purchased one item. I did not bother returning the item. Too much trouble. Much better ways to get exercise clothes.

Date of experience: November 14, 2016

Thumbnail of user jenniferl2650
Georgia
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

The clothes I like are never available in the sizes I need, every style is crop (some people like their abdomen to be covered) and only one or two items I've received have fit well. Customer service is somewhat lacking as well.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user brittanyh684
Ohio
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

I've been a loyal customer for years... Years! The leggings are my favorite & they stand the rest of time! I run, lift, cycle & even do Jiu-Jitsu in them! Never ever had any problems. Thank you for making a quality product.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Brittany,

It is our desire to keep you satisfied with our quality products. You are our inspiration for doing our best. Thank you and remember, we value you!

Best,
Allison

Thumbnail of user cassias3
Virginia
1 review
0 helpful votes
  • Send Message
March 1st, 2021
Verified purchase

This experience was good. Items came promptly. Still waiting for two previous orders that never came. One at Christmas time and one from last August. I have spoken with customer service and they told me these things were on their way-never received. Not good customer service!

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Cassia,

Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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