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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user leslieb897
Indiana
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Overall, I've been pleased with my experience. Clothes are good quality, true to size, great customer service. I do however think the clothes are WAY over priced. I rarely get anything unless I splurge or there's something I really like on sale

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Leslie,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad that you are not pleased with our prices. We value you as a member and want to make things right! Our Member Services Team will email you right away.

Best,
Chad

Thumbnail of user susanj1492
North Carolina
1 review
0 helpful votes
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November 1st, 2021

I bought an outfit for my granddaughter for Christmas only to find out when I got home there was a 30 day return policy. This doesn't work when I am trying to do early Christmas shopping. In addition, there was an additional "Tariff " tax of 3.75%. I get that things are more expensive especially when they are imported. Just incorporate it into the price!

Date of experience: October 31, 2021

Thumbnail of user ninan107
California
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

I had some upcoming travel and I wanted a great sweatshirt to wear on the plane. I think I found the best one ever! It was light, soft, comfortable, kept me warm but not hot. I will definitely be purchasing more in different styles and colors.

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nina,

This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, high-quality, and affordable products that suit the needs of our valued members like you!

Best,
Nelle

Thumbnail of user tiffaneyr3
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I have always loved their workout clothes. I was excited about swimwear and undergarments but it seems like they are always very skimpy. I look forward to product improvements in the future and will always applaud a company that is size inclusive

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tiffaney,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user patriced74
Pennsylvania
2 reviews
0 helpful votes
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June 13th, 2024
Verified purchase

Bought about 6 pairs of tights and 2 tops for the Gym. Could also be worn for fun and relaxing!
All fit well, colors were great. Delivery was quick as well!

Date of experience: June 3, 2024

Thumbnail of user michellek1570
Arizona
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

I was given a gift card from a loyal customer. I do not share her love for fabletics. Their clothes are never true to size. I've spent most of my gift card on shipping alone. I'm trying to use up the funds (& not just on shipping costs) so I can unsubscribe to the endless "sale" emails. If their items are all worth an eventual sale, why not just reasonably price them to begin with?

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michelle,

Thanks for sending your review! Your feedback about our promos/pricing and shipping is important, and we would like to address this as quickly as possible. We would like to discuss further the sizing of our products. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user coltong23
Michigan
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

Membership is a scam, especially for men. 55$ for a credit to redeem for a 20$ shirt… doesn't make any sense. But then you probably would say, we have outfits available to bundle and save, but you only have 3 different outfit options for men… usually with the same shorts. So how many outfits of exactly the same design and choices can you have before the member credits are useless. Then on top, they offer 70 and 80% discounts for new members but never offer anything for actual members. All just a scam in my eyes after being a member for half a year. Love the products but hate the business model.

Date of experience: January 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Colton,

Your feedback about our promos and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user brianp1888
Michigan
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I purchased workout clothes to wear while cycling in the summer, but it took over a month for them to arrive, so it was a different season by the time they arrived. The ship date just kept getting pushed back. Support was not sympathetic and refused to help me cancel. Would not recommend.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brian,

Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user toniaa20
Canada
1 review
3 helpful votes
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December 17th, 2021
Verified purchase

I purchased 2 pairs of leggings for $24 as part of a sales promotion, but what I didn't realize was that I had become a "VIP member" as soon as I entered my credit card information. Unbeknownst to me, I was paying $65/month in membership fees to the tune of almost $700 over 10 months! I had no idea and when I went to cancel, I had so many issues accessing the account and there were no cancelation options. It took me 3 hours to figure it out, and I had to wait in a queue for the rep to phone me back. The 2 pairs of leggings were way too small, even though I ordered a larger size, and they ended up costing me $350 each. Do not buy from this shady and unethical company. This sort of business model is disgusting, especially when endorsed by a wealthy celebrity who's never had to worry about paying her heating bill in the middle of winter.

Tip for consumers:
If you order clothing at promotional prices you will be extorted for $65/month without your knowledge. This practice was not apparent to me when I bought my first pair of leggings which didn’t even fit. I thought I was signing up for a monthly newsletter!

Date of experience: December 17, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tonia,

We are very sorry to hear that you dislike our VIP membership program. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Bella

Thumbnail of user danaec8
Texas
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

Now when it comes Fabletics, they are the best rather you're ordering online or shopping at the store! I am a curvy woman and their leggings fit so good and look amazing! Sometimes I wish they had more colors on signature sets but no matter what they look damn amazing!
Thank you Fabletics!

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Danae,

Thanks for giving us a 5-star rating! You can definitely expect more styles on the website soon!

Best,
Cathy

Thumbnail of user sageb26
North Carolina
1 review
0 helpful votes
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December 20th, 2022

It is super unfortunate that the site and customer service are so bad because the actual products are nice. They have cancelled my initial order twice for inexplicable reasons and then charged me as a VIP. Seems like the initial 70% offer is a bait and switch. Not returning or recommending this retailer.

Date of experience: December 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user mm307
Canada
1 review
1 helpful vote
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July 12th, 2017

If you're going to join make sure you understand the rules. The people complaining are obviously slow. Fabletics makes it very clear that you're signing up for a 'subscription' service. I skip most months and I'm not sure why people are finding it difficult to do so. Sorry, but you have to be pretty slow not to find the ONE button/link that allows you to skip... I have never been charged without my authorization.

I make my orders during times that fabletics has sales (maybe twice a year?) although these are getting more sparse. The quality is pretty great on the leggings but questionable on tanks and jackets.

Date of experience: July 12, 2017

Thumbnail of user laurat85
Laura T. – Fabletics Rep

Hello M M,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. If you ever need anything, our member service representatives are available 24/7 at 1-855-202-3570.

Best,

Samar

Thumbnail of user mayao3
Massachusetts
1 review
8 helpful votes
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November 2nd, 2015

I found the concept interesting thus decided to give the service a try. However, I was not happy with the quality of merchandise received and decided to cancel the membership. The materials were thin and low-quality (had a hole develop in a shirt during first wash!). This is where the trouble began. Good luck cancelling! No one ever answers the phone. Tried calling multiple times and despite being on the phone for hour+ I never got to talk to anyone. Tried different days, different times, same story. However, if I tried calling pretending to be wanting to make a purchase, voila, someone answers. However, I knew that was too good to be true - as that person "was not authorized to make membership cancellation". A complete SCAM! Save yourself frustration and buy your leggings in TJ MAXX/Marshalls. You will get far superior quality and save yourself a headache of trying to track someone down for cancellation.

Date of experience: November 2, 2015

Thumbnail of user aartih
Maryland
1 review
11 helpful votes
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August 27th, 2014

Kate Hudson needs to step out of Hollywood into the real world where people don't buy 50 bucks of exercise clothes EVERY MONTH. Not to mention, it was only $100 later I realized I was quietly being billed 49.99 a month for a "VIP Membership" - for what? To get some email spam? Which clothing company does this? There are a million options and most better than this. This is a sneaky scam and my opinion of this company and it's founder are in the toilet. Stay away

Quality

Date of experience: August 27, 2014

Thumbnail of user samm676
Pennsylvania
1 review
0 helpful votes
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August 31st, 2020
Verified purchase

I'm giving Fabletics 2 stars because their legging quality IS good. However, their VIP program is incredibly difficult to get out of, and they will charge you a 49.95 credit if you don't respond to an email by the 5th of every month. Those credits can ONLY be used in 49.95 increments. So, if you want to buy 2/$24 leggings, you can't use the credit. Their customer service is trash.

Date of experience: August 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Sam,

Thank you for sharing your feedback! We are sorry to hear if you disliked how the VIP Membership works. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user genevievem81
Washington
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

I've been a member since 2016 and absolutely love the products! Since then I've only had 3 issues out of many orders, but their customer service was very helpful and effective. More often than not my orders are fulfilled smoothly. The workout attire is comfortable, cute and durable; I still have some workout tights and sports bras from 2016. IMHO, it seems like the styles and materials have improved over time. Other than the workout clothing the no show underwear and socks are awesome! The no show underwear is true to its name and I have not been able to find any other underwear like it, there actually are no seams when I wear tights or form-fitting dresses/skirts.

Date of experience: June 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Genevieve,

Thank you for the great feedback regarding our Member Services Team and the items we have online. It has been a pleasure doing business with you! Have a fabulous day!

Best,
Lia

Thumbnail of user maryannem77
Canada
0 reviews
0 helpful votes
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January 18th, 2022
Verified purchase

Overall, I have been happy with quality and fit of everything I have bought so far however I feel like there's never enough options left when it comes to choosing an outfit. Hoping for more stock in the future so I can enjoy more styles! Shipping is fast and arrives well packaged and in good time.

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Maryanne,

Thank you for your review that you like our fast shipping and the quality and fitting of the item. For your reference, we suggest that you log in to your Fabletics account during the first five days of every month. We usually replenish our collections on the first. You can either find new styles and sizes to shop for or skip the month.

Best,
Clark

Thumbnail of user jenniferw283
Arizona
1 review
5 helpful votes
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February 16th, 2018

I bought a pair of leggings. They arrived. They were great. No problems. Just over a month later, a charge shows up on my credit card for $60.

What?

I figured it was a mistake so I called. They tell me I signed up for their VIP Membership when I made my purchase. Umm. No I didn't. What are you talking about?

So sneaky. I've bought lots of stuff online, so I've some experience with the process. I can tell you without a doubt the subscription process was so subtle that I had no idea.

Supposedly I'm getting a refund but after reading the reviews here, I'm skeptical its going to arrive.

Date of experience: February 13, 2018

Thumbnail of user meganb776
Maryland
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

I love their leggings but their VIP service is quite a scam. You used to be able to redeem your money spent when buying clothes. Now if I want to redeem the money I've paid monthly it counts as "1 credit" so I could buy a pair of $30 shorts and have to waste my $50 credit. I've paid into this for years but plan on cancelling now after this change and seeing as my credits expire.

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Megan,

Thank you for your purchase. For assistance with the Member Credit, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Thumbnail of user tracyb104
California
2 reviews
3 helpful votes
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January 28th, 2017

I should have known better, I read the reviews, but the outfits looked so unique and cute and I hate paying the high prices to the competitors, but even on my first experience shopping what looked to be great deals, was not exactly the case, as once you see your cart and attempt to pay, you don't get that low price for all your items. Total scam. Why did I not back out then? I bought several items, half of which were a big fail, but since I bought on clearance there was no returns. Once you sign up, if you forget to log in to "skip" then you rack up membership points, oh but you can't actually use those membership points on the super sale items. Also, they have very poor inventory, tough to get your size. But I can't cancel my membership until I spend all my membership points otherwise I have to pay non-member prices which are totally out of line. Stay away!

Date of experience: January 28, 2017

Thumbnail of user dinahk4
GB
1 review
1 helpful vote
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December 9th, 2019

Thieves and liars, and I have been a VIP member for years. But suddenly you can't even use your own money (£44 if you don't skip, each month) for the sales. I can live with being slow, but not being able to spend my own money how I choose? Who do these people think they are!

Date of experience: December 6, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Dinah,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user ryans1471
Massachusetts
1 review
0 helpful votes
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April 22nd, 2022
Verified purchase

I was unsatisfied with how long everything took to arrive. It took around 3 weeks to get my package, I didn't necessarily want to return an item that I had wanted for a smaller size due to the wait I will experience (first world problems I know). Blame Amazon for making me a princess, but it would be about 7 weeks I'd be waiting in total for what I really wanted, if I exchanged.
Quality is great!

Date of experience: April 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ryan,

Thank you for your review. We are sad to hear that you are not happy with our shipping time frame. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Thumbnail of user dannyk180
Missouri
1 review
0 helpful votes
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June 24th, 2022

The shorts are not made from the same material they used to be. Now if you're wearing a light color short and sweat in them, crazy I know, then you will be carrying a nice sweat stain the rest of the day. Oh just return them? No, all products must be returned with tags in place and product unworn.

Date of experience: June 24, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

It is with great regret that we received your feedback regarding the items we have online. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

Thumbnail of user cayl
New York
1 review
2 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I've had my leggings for about a month now and they are already getting worn out. I don't even use them to work out in just casual wear. I also don't like the false advertising they also use the same "70% off or 2 for $24" sale all year round so don't be fooled when they say biggest sale or whatever. Very Disappointed in this company the hype is for nothing I've found better leggings on Amazon

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Caylie,

It is with great regret that we received your feedback regarding the items that we have and the VIP program. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user kathleenm2956
Florida
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase

It is too hard to deal with the monthly opt out function, I was away on vacation and missed the deadline then it was a nightmare to get my money back let alone try to spend what was not refundable, I would never recommend this program to friends, BTW I am still waiting for the refund I was promised. What's up with that?

Date of experience: May 6, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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