Fabletics

I have ordered many items in several categories and I have not been let down once! The leggings, shorts, sports bras, tops, cute bags... I could go on! I order 1 size up on the leggings until I have lost the 10-15 pounds I'm currently working on losing! Some of the leggings are not as stretchy so that's the only reason. Everything else for me personally is very true to size! The styles and colors are always trendy and fabulous! I will forever shop Fabletics!

I love the quality and variety of products, and have been a member for close to half a decade. The only issue I have is when some items are going on sale most sizes that I look for are not available and are often not restocked in time to still take advantage of the sales. If there is a better reward system to frequent customers to allow for them opportunities to take advantage of sales, that would be great.

The person who answered the phone, very polite, very professional. They made the stressful situation super easy. And I got the money back in my account within 2 days! Best customer service I've ever had! Thank you!

I bought a couple of items to go on holidays this year - throughout the purchase process I was not made aware that I was signing up to a subscription service, otherwise I would have left the site - simple as that. I have since discovered that two amounts of £44 have been taken form my bank account, without my consent for September and October. I do not need £44 worth of fitness clothing and I suspect not a lot of people do. I called the company to ensure the money was returned to be only to be told very rudely that they would not return it. So in response I will ensure that every female and mum's forum is warned that purchasers are not merely buying clothes as per any other clothing website they are being forced into a subscription service that they have not knowingly consented to. Off to cancel with bank. Absolutely disgusted with Fabletics, this is not how to build up a loyal customer audience, your clothes should speak for themselves!

Very great quality, shorts fit amazing, they don't run too big or too small, they're perfect. The "phone pocket" in the lining isn't super great, your phone still moves all over, but other than that, there great

Each month I have to mark my calendar on the 1st so I don't forget to skip or maybe purchase something for 49.95 from Fabletics. Many months I forget as I am a busy. I usually just end up buying the same leggings as that is all i like on the site. I have purchased shirts before and they are cheaply made. That being said the real reason I dislike this site is because they have different price points and tell you that the true price will be reflected in the total... spoil alert... IT IS NOT! Watch what you are really charged for and don't try customer service as what's on their screen may actually be even more money! I have never dealt with a checkout online company as shady as Fabletics! For me I may stick with Marshalls as they really do have some great workout clothes and the price is right or if i need to order quickly $#*!s Sporting Goods is great with customer service and runs awesome promotions and you don't have to remember to skip a month for the dreaded 49.95 charge!

Appalling service & no proper customer service - and they work with Evri which is the worst possible delivery and it's impossible to make a return (despite their & Evri's lies about this). Never ever use this company

I feel badly because I absolutely love Kate Hudson…. BUT…. When I purchase a product over the internet and then I'm charged an additional $50 a month later for a "VIP service"… no thank you. I don't even want e-mails or to have a general account with the company. Oh and by the way, I unfortunately agree with another customer, the materials are cheap :(. Sorry Kate. Still love you as an actor though! :D

They charged me not once but TWICE for a membership I didn't even know about. And I only bought something once from there. Tried talking to customer service and they just ignore what I'm saying. Very upset

My daughter (14 y o) wanted to buy leggings 2 for $24 and I checked it and I told her yes. Good deal. Gave her my credit card, and few months later I was been charged for VIP membership $50 a month. My daughter cried embarrassed that she didn't know about it and because she knew I was upset. Company refunded my money, but funny girl on the phone told me " that when my daughter turn 18 they hope that she becomes a VIP member and she can also tell her friends about it". Really?

I ordered leggings and was told it could take up to 17 business days to arrive. Problem was that when checking on order status, the leggings never left facility. I was told upon a phone call to Fabletics that indeed it's on its way. Not true. Leggings never arrived after 17 days. Upon second call, representative agreed that order never left facility. Now legging is sold out online. I was assured Fabletics had a pair and was being mailed to me. They finally arrived but not before a lot of stress was felt since it was for a fast approaching birthday gift. My niece loves them! So, happy ending.

Its very easy and convenient to purchase from the site and make reruns if needed. However I often see advertisements for certain items that are "restocked" but on the site they have been sold out for weeks.

I've bought quite a bit of Fabletics apparel over the past six months, and I've been pretty happy with all of it. The frequent sales make things pretty hard to pass up - particularly if you're trying to build up a decent supply of workout apparel so you're not constantly doing laundry!

My lone complaint is with the company's website and app - specifically the shopping cart/checkout functions. On both of my last two orders, I ended up having to call in and have an agent place the order because the site simply would not calculate the total correctly. In one situation, it would not apply gift card credit to a sale price, and on the other, an item showed up in the cart at a lower percentage off than the current 60% off everything promo. The agents resolved the issues and placed the orders, but this is not something customers should have to do.

I had 2 orders (of $200+) cancelled with no explanation! My order was confirmed both times but when I checked back for tracking information, there was a note saying they were cancelled and sorry for any inconvenience...

This brand has gone downhill since they first came out. Styles are unflattering and they completely missed the mark with women over 50. They used to have styles for all ages. That is no longer the case.

After finding out I had never been cancelled from their VIP program, Fabletics responded to my complaint overnight and credited me all funds. I was also credited for the clothing I never received. Positive customer service action!

For people saying it's a scam read the terms and conditions. It doesn't steal money from your account. You just skip the month if you don't want to purchase anything. Maybe use this as a life lesson... don't sign anything until you have read all terms and conditions as it may leave you in an a bigger situation than losing £44. The quality is really good. The staff are so helpful! I love Fabletics!

I've been a member since 2016 and my experience has been largely positive. A few fit issues here and there, mostly with sports bras. But the quality is great - I'm still wearing some of my original pieces.

While they're products are fantastic and I am in love with their leggings, the amount of frustration I received dealing with their customer service and website experience is too high to tolerate anymore.

Multiple times I have tried returning items that were either out of stock after I purchased or never told me they were final sale and I was not allowed to return it. Other times they were delivered to the wrong address and they would not re-deliver the item or they were never delivered at all and I have to wait over 3 weeks before they bother to send it again. It also takes over 2 weeks to get anything delivered in the first place.

I loathed every single time I had to call customer service. Their credit points system also doesn't make any sense.

DO NOT SHOP HERE. There are plenty of other great sporting good stores for women that are much less frustrating. Save money and stay away.

It's hard to remember to skip the month. I don't get email reminders to cancel or skip for the month. No notice that they will be charging you. It was very annoying and difficult to cancel my membership - poor customer service. They lie about "live agents" when it's all computerized/machines who talk to you. What they charge monthly is also very expensive. Membership is expensive. They also keep your account with your credit card information. I should have the option to remove this from the site and delete my account if I want. Very frustrating experience.

The Fabletics site is more cumbersome to navigate than most, but the biggest problem is how persistent and invasive they are. I log on to skip a month of my membership and 10 minutes later get a text about checking out the website. It doesn't encourage me to shop, instead it makes me want to cancel my account and never go near them again.

My package was scheduled to arrive one week ago, but I have not received any updates on where my package is or when it is now scheduled to come in.

Update- Jennifer contacted me about the process. She reached out to me and responded quickly. Love the shorts, just didn't expect waiting this long when the second package that shipped came before the first.

Unfortunately, Fabletics men's offerings are very limited, but to add to the disappointment, many sizes/colors are not in stock when trying to order. I will be cancelling my account and looking elsewhere.