Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I have been waiting for a refund of about $400 dollars from Fabletics for goods not received. Fabletics refused to refund my bank card, even though it's the same card they were able to take money from. The only thing they would offer me is a cheque, even though I live in Australia. It's impossible for me to cash a foreign cheque here. It's been over two weeks of being told my issue has been escalated to a different team and someone will get back to me in 1-2 days and I still have not heard one thing about why they can't just refund my card?
This issue has been ongoing since April.
Be warned people, Fabletics will take your money and then refuse to offer you an acceptable refund method.
Date of experience: July 10, 2023
Purchase was slow in arriving. The leggings are small for size. Forget the bras here. Bought XL which generally works with most brands. These are way smaller and not cut well for actually putting them on and taking off. I kept the leggings.
Had the worst time trying to return them online to get a code for FedEx return since I do not live anywhere close to a store. I'm not even sure the code will work now because it's been awhile since I got the code to use because work has kept me out of town for so long.
Date of experience: March 1, 2023
Hello Rhonda,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further product sizing and the return/exchange process. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The price seemed to vary from being signed up as a vip or non-vip, it seemed cheaper to purchase being a non-vip member when it comes to purchasing site deals, and also super hard to check out, the fee for vip although you can choose to skip a month is very expensive and hard to redeem. If you click wrong your $90 vip-fee can be down the drain with a $10 purchase.
Overall 8-10 with the clothing great material and nice variety.
The site can use a re-amp
Till then I will be a non-vip user
Tip for consumers:
The VIP-fee and how to easily redeem it.
Products used:
Shorts, shirts , golf pants
Date of experience: January 1, 2023
Hello Anthony,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program and credit system work. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I had no problem with this company until today. I was charged for the VIP membership even though I thought I skipped for month. I've been trying to get in touch with customer service by online chat and on the phone, but no one is answering. Hopefully, I'll be able to get my refund. Then, I will be terminating my business with this company.
Edit: Was finally able to speak to someone on live chat, and they refunded me. Very relieved, but still suspicious on why it was so hard to contact them when it has been so easy before.
Date of experience: September 7, 2023
Hello Aaron,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the member credit and membership. Our Member Services Team will reach out to you right away.
Best,
Allison
When I signed up to get the special sale two for one it was unbeknownst to me that I signed up for membership and you started charging my credit card $69 a month that's a hustle it's a scam and I reported it to the attorney general's office. I want nothing to do with your company your fraud
Date of experience: April 5, 2024
I have a concern about Fabletics's quality control. When my order (1st one btw) was received the receipt said six item shipped when only four were shipped/received. Upon calling the company I found out that one item was out of stock yet the shipping receipt did not reflect that. The receipt said that item was shipped along with another item that was just completely missing. I caught the issue and customer service resolved it, however, I am worried that the quality control is not up to par and other customers will be or have been adversely affected. At best case, this was just an oversight; worst case, this is a scam. I advise that everyone look closely at their shipping receipt and make sure you receive what you pay for!
Date of experience: July 26, 2016
I really like having sets that go together. Don't have to waste time putting outfits together that look great. Pockets on the pants are truly a bonus! The best part is how versatile the clothes are, they're not only for working out, I'm a fan for sure!
Date of experience: March 1, 2022
Hello Marvelis,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I tried to chat online with customer service, you can type a message but can't send it. Spoke with someone who said they would refund my credit card the monthly charge, instead he gave me store credit. Had to call again to get someone to correct it.
Date of experience: April 1, 2020
Everyone is charged a tariff for shipping which is crazy crap the company is choosing to have garments made in Taiwan, customer service is in Philippines. Shipping is very slow I ordered from two different stores on same day in Green Hills TN received one order today, fabletics has not even been shipped yet, contacted cs was given a tracking number that is not valid. Sad
Tip for consumers:
Know that there is a tax plus tariff, shipping is slow, and customer service does not provide correct information for shipping/tracking. Thus if computer system is not up to par one is asked to call back.
Products used:
None contacted cs due to order not being shipped in a timely manner was informed of policy however store at green hills tn never bothered to inform me
Date of experience: March 29, 2023
Hello Tammy,
It is with great regret that we received your feedback regarding the import tax fee and our shipping time frame. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I have never had to experience such dreadful customer service from any retailer in the past! I ordered one of their outfits but didn't like the fit or fabric so decided to return it. You can't do it any other way apart from scheduling a collection. I asked for the delivery agent to call me when they are at the address as there are 2 receptions. They promised over the phone they would but they never did and as a result I missed the pick up. The pick up has been rescheduled for the following day and I left the item in our internal post room on this occasion. When they charged me £44 a week after for their VIP membership that I had no idea about I called to cancel it and decided to check on that pick up. They had no idea where the item was! Will never shop with them again for sure!
Date of experience: December 12, 2016
Love them. Price is a bit to high for what is on the market, but well worth it. I can find similar product locally same quality for 1/4 of the price. Yes I have compared, shopped and tried out. Still love them. More colors please. Thank u
Date of experience: January 1, 2021
Hello Callie,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
I appreciate that Fabletics released a shopping app instead of having to always use the website, but it's not very user friendly. There are no size filters and ALL the leggings are listed individually instead of one listing for each type. It's a lot to scroll through
Date of experience: March 19, 2022
Hello Erin,
We are sorry to hear that you're having a hard time navigating the mobile app. We will be contacting you right away!
Best,
Dean
I bought two leggings, they are amazing quality and so cute but they are weirdly long, I had to sew the bottems to fit me so if your are under 5,5 they might fit weird at the legs but I sowed them and they are great.
Date of experience: May 8, 2024
The time it takes Fabletics to deliver products is the worst i have ever experienced. I've had products delivered from China that get here in much less time than a typical Fabletics online order. I'm much better off to take the time to drive to the store and buy in-store. We've ordered many times almost always it take two weeks sometimes longer to arrive. It's unfortunate because we like the products.
Date of experience: May 26, 2022
Hello Robert,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The clothing is terrible quality and overpriced. The "subscription" is not clearly explained and difficult to figure out how to cancel. They try and fool you by giving your account "credits". The leggings pill, my Capri leggings look and feel like they're on backwards, the two shirts are terribly shaped and unflattering. Finally figured out how to cancel and will warn anyone who will listen against purchasing this brand of garbage.
Date of experience: August 8, 2017
Hello Arin,
Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
I ordered, and paid for, two pairs of leggings. Months later I realized I was being charged $50 /month with nothing in exchange. Apparently, when you opt in for whatever deal they're peddling for your first purchase, you're enrolled in a "VIP Program." The 'perks of this program is being charged monthly for absolutely nothing in return. I contacted Fabletics and they said this is a result of some box I check upon check out. Apparently, there's fine print involved in ordering a pair of stupid leggings. I have reported these charges to my bank and hope to be refunded. In the meantime, to anyone is considering purchasing from this company, be careful what you're signing up for, I would hate to see this happen to someone else.
Date of experience: November 9, 2018
Hello Kristen,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I won't be ordering from this company anymore. Unfortunately, while I was intending to buy something they took something out of my shopping cart and made it unavailable. This created a bad customer service experience for me, especially since they gave me no warning or told me there was a expiration to purchase the item. No resolution was provided and clarity was not given
Date of experience: June 1, 2022
Hello Levida,
Thank you for taking the time to leave a review. We apologize if you experienced some website technical difficulties. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The clothes themselves are fine. The designs are interesting and quality of fabrics good. What is not acceptable is the so called VIP membership they trick you into that results in recurrent monthly charges. I don't need that many work out outfits! Also, there isn't even enough variety in styles to have a membership- you are basically forced to buy every style if you keep the membership. Cancelling the membership is a pain- horrible customer service that obviously has a manual they're reading from so can't do a simple cancellation without reading you a bunch of crap about how you should keep the membership. And, they do have live chat, but after spending time giving them your information they tell you that they can't cancel a membership via chat- you have to call them. WASTE OF TIME! Really a shame because I thought the clothes were nice. Not worth the hassle.
Tip for consumers:
Beware of 'VIP' membership. The pricing looks great, but there is fine print. The initial deals aren's free.
Date of experience: October 30, 2014
I bought several medium impact sport bras for myself and my niece. They are perfect for my Pilates classes. Love the design and color options including patterns. I had to exchange one for a smaller size and that process was seamless.
Date of experience: April 7, 2024
Hello Doreen,
We are glad that you're satisfied with the items and making exchanges. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
I always love the fit & fabric. Many try to imitate but they cannot compare! Fabletics is innovative & always keeps up with trends.
Products used:
leggings, swim, suit, tops & shorts
Date of experience: July 4, 2024
I have been very disappointed in this clothing and finally used all my "spent " money with you because of forgotten skips (which indecently are difficult to get to) and then you keep charging me. I have wanted it cancelled for months now. I do not wish to give you any more of my money but you keep taking. I can buy the equivalent at Walmart for 75% less in cost.
Date of experience: May 4, 2020
Sadly yes- you never know if its going to work and if it does its slow and provides wrong information on inventory. The same can be said about the "customer service" options. The delivery service is atrocious- purchased shorts and a sports bra and its been in California for 2 weeks? I went to the store to avoid the online experience and I was stuck there for 1.5 hours because- that's right- the system crashed! On top of that the sales associates in the store did not even know what the inventory was! I wanted to purchase one of the outfits, but because the system crashed, they could not look it up and had no idea what to look for. I've voiced my opinion on both the Fabletics Facebook page and via messenger. I love the workout attire but the service is dreadful and not worth the hassle most times.
Date of experience: July 4, 2020
Hello Tiffany,
We are sincerely sorry for the negative experience you have encountered and we thank you for bringing this to our attention! Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
So far its been great... I love the products... have found a couple styles that I could not live without. When something does not work out, returns are a breeze! Customer Service has been great too. Its a great way to try some things and figure out what is going to work best for you. Wish there were sports bras that had actual cup sizes... however I have still found some that work great for me. I get a ton of compliments too!
Thanks Fabletics!
Date of experience: September 7, 2021
Hello Amy,
Awesome! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Thank you for showing us some love!
Best,
Nelle
I've been a part of Fabletics for a few years now and love the fact that I can pick out an outfit every month or, if I feel I want to skip that month, I have the opportunity. I also enjoy that points begin to accumulate if you don't use the subscription monthly (bc I tend to forget to shop every month :)) , which allows you to pick multiple outfits. If I'm not interested in whatever style is in that current collection, then my points save for the next month. On another note, the fabric, material, quality, etc. is outstanding. Love the way they fit. I'll never use another company, forever Fabletics!
Date of experience: December 6, 2021
Hi Haley,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Cathy
If I could give no stars, I would. I chose to return my items because I did not like the fit or style on my body. No big deal right? I mean they even say no sweat on exchanges! Hardly. Their customer service was horrible, the gentleman I spoke to was so rude it was unbelievable. He basically got mad at me because I did not want the merchandise. When I asked to be removed from their VIP list he said I could not do that until the following month.
Anyway, this has been going on for three weeks, I called again today because I still had not received my refund. As of now, I am waiting for the 'warehouse to receive my items.' I find this hilarious that it takes over three weeks for my items to get from Las Vegas to California. Sadly, I had to get very upset with the customer service rep to remove me from the VIP mailing. She too tried to find an excuse that I could not do so.
In short, don't waste your time. Stick with Athleta or Lulu.
Date of experience: August 3, 2014
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Tish,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with your refund. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad