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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user jaxo1
GB
1 review
1 helpful vote
  • Send Message
November 10th, 2019

If you purchase anything you will be automatically signed up for their VIP membership. This isn't free. You will be charged £44 per month. This is inertia selling which is unlawful under British law. Contact your bank to stop these payments coming out of your account.

Date of experience: November 7, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jax,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user ashleyd896
Canada
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

I have multiple pairs of fabletics leggings and love them more than Lululemon! The material is the perfect thickness and stretchy-ness to stay in place while moving.

I've tried multiple tops and bras and returned most of them. They are often too short or fit strangely and the material feels like a lesser quality fabric.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

Thank you for sharing your experience with the products we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user williamk2257
Arkansas
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Very disappointed. Returned two items due to both being too large. Weeks later, I received one of the two exchanges, but it was the exact same size! And no explanation why I didn't get both exchanged. I sent the one item back Weeks ago, and have yet to receive the correct size. Right now I'm out about 80 bucks with zero to show for it.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello William,

Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user samuelf131
Hawaii
1 review
1 helpful vote
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December 31st, 2020

They make become VIP member without explaining that you have to pay $49.95 monthly fee for it. So you look for a bargain on clothing but end up paying $49.95 every aside from what you pay for clothing. Would not recommend. And customer service is bad.

Service
Value
Shipping
Returns
Quality

Date of experience: December 31, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Samuel,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user rachaeln27
Virginia
1 review
0 helpful votes
  • Send Message
March 1st, 2021
Verified purchase

I mostly love the product but the website is the biggest hurdle to ordering. It needs to be completely revamped. It was SO hard to order due to lagging and other glitches. I cannot believe my favorite actress has a crappy website for her clothes. It's pretty disappointing. It makes me not want to order at all and I know I cannot be the only one. I doubt they will do anything about it but i at least wanted to say my peace. Because of this issue I usually order my leggings elsewhere.

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Rachael,

We are very sorry to hear that you have encountered difficulties using the website. Our Member Services team will get in touch with you within 48 hours for further assistance.

Best,
Bella

Thumbnail of user doushkal
Canada
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

Products are great in general. Durability is really good, colors and styles too.
Some marketed products are not always available that can be disappointing…
Customer service is efficient and very helpful, some times the quality of English is difficult to understand.
Over all love the brand

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Doushka,

We are glad you are enjoying our products! We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user judeeo1
Wisconsin
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Being retired and on a fixed income and a lifestyle that doesn't call for a large wardrobe, I seek out the sale merchandise. The Fabletics line is such a nice quality product. I get excited when my order is delivered and I open the box. Customer service has proven to be of above average standards.

Date of experience: April 1, 2023

Thumbnail of user christinew310
Florida
1 review
1 helpful vote
  • Send Message
July 7th, 2019

I neglected (my error) to skip June; thus, when I checked my account mid-June I had one member credit. When I skipped July (today), I discovered I had two credits. I began an on-line chat inquiry and was told I had not skipped May (I know I did). After 30 minutes of back and forth nothing was resolved. The representative's only solution? Spend the two credits and the tech department will "look into the issue" so it doesn't happen again. This is no way to run a business or treat customers. I would have expected an apology and a one-month refund to my credit card. Sadly disappointed.

Date of experience: July 4, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Christine,

We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user courtneyc328
Alabama
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

Since joining fabletics, I've had a hard time finding things in stock. When I do finally snag something, I feel
The sizes are never the same. I'll get a large and it's huge so then a medium and it's way to small. Everything is a struggle.

Date of experience: April 14, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Courtesy,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user kaylees61
Canada
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

I've bought a few of my favourite pieces from Fabletics and a few less then great. Overall I am satisfied with my purchases. They used to have some real detailed sweaters and long sleeve tops for winter. I'm hoping to see some more of those soon!

Service
Value
Shipping
Returns
Quality

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kaylee,

Thank you for providing feedback about your experience with product availability. We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user ameliam146
Minnesota
0 reviews
0 helpful votes
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January 20th, 2022
Verified purchase

I used to love Fabletics but I feel it is moving in a different direction. I am a person who came here for their staple basic pieces and their high quality leggings. Now all I see are bright colors and patterns. I haven't found anything I really love in a while and will be dropping my VIP membership shortly because I don't see further use.

Date of experience: January 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amelia,

Thank you for writing a review! Your feedback about the styles we have online is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user carolinet27
Canada
1 review
2 helpful votes
  • Send Message
December 21st, 2017

I've ordered some good items from fabletics and I like their yoga pants. However, I'm going to cancel my membership. It's too much of a hassle when things don't fit and it's easy to forget to skip a month. As a Canadian, it's also becoming too expensive because of the exchange rate.

Date of experience: December 18, 2017

Thumbnail of user carlyb60
Michigan
1 review
0 helpful votes
  • Send Message
May 4th, 2021
Verified purchase

The addition of over $20 in taxes and import fees is probably doing to be the thing that ends this.
Maybe other companies are folding these things into the prices for items, not sure. What good is the membership abs free shipping if we are paying $20 just to get the items?

Date of experience: May 4, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Carly,

Thank you for sharing your feedback regarding our payment process. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user susanr21
Illinois
1 review
3 helpful votes
  • Send Message
February 19th, 2014

I bought one of their outfits for the $25 intro price. A month later they charged my card $49.95 and that charge was labeled as recurring. When I called they immediately agreed to reverse the charge. I think it's a scam - they are betting that people will not call dispute the charges.

Date of experience: February 19, 2014

Thumbnail of user janag76
Washington
1 review
1 helpful vote
  • Send Message
June 1st, 2022
Verified purchase

I hate that I cannot cancel or pause my membership online, but I have to put up with a high-pressure phone call to cancel. Go ahead, steal more of my time. I figure logging in to skip each month takes less time than talking to a high-pressure sales person to cancel. Then occasionally I see something I like and buy the credit for that month. I still hate that Fabletics does business this way (even though I'm proof that it works)

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jana,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership.  Our Member Services Team will contact you right away.  

Best,
Allison

Thumbnail of user kelleyz16
Canada
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

The clothes are great but expensive. Often additional charges for items plus shipping in some circumstances. They also only give you a 5 day window to skip the month so if you can't do it within those dates you are charged a credit. It is not great for anyone on a budget.

Products used:
Pants, bras

Service
Value
Shipping
Quality

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kelley,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user victora453
New York
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I already bought pants, shirts, one jacket, and boxer briefs and I am happy with the product. The only thing is that it did take some time to receive my shipments, but overall I am very satisfied. One last thing, the prices are very economical especially if you become a vip member.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Victor,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user danielc3498
New York
1 review
0 helpful votes
  • Send Message
December 3rd, 2022
Verified purchase

They charged me for VIP even though I clicked skip on the first of the month. The page must've not appropriately submitted. Either way, the system is obviously meant to take money from unsuspecting customers, and while I don't need the money, others might, and this is an $#*! thing to do.

Date of experience: December 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Daniel,

Thank you for your feedback. Our Member Services Team will contact you right away to address your skipping concern.  

Best,
Renz

Thumbnail of user gisellea14
Mississippi
1 review
3 helpful votes
  • Send Message
November 28th, 2020

I just cancelled the membership after 1 month. I forgot to skip last month, and was
Charged. An email reminder would have been nice. I had 49 that I wanted to use, and everything in my size (medium) that I needed was out of stock.
Tried to use a coupon they gave me more an app, and did not work either.
To much to deal with, when I reached out to them via chat - I got disconnected twice.
I finally ended up calling and cancelling. Just to much to deal with for placing an order!

Date of experience: November 28, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Giselle,

Thank you for sharing your feedback regarding the overall experience you have encountered with Fabletics. We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Nelle

Thumbnail of user colleenb340
Washington
1 review
0 helpful votes
  • Send Message
July 9th, 2020
Verified purchase

I ordered 2 BLM shirts for my mom and I and we love them. They look great. The size is a little larger than expected, but that isn't a problem because we both like our shirts a little loose. I also think it's great that the proceeds are going to the NAACP. Totally worth the purchase.

Also, I have tried so many brands and was reluctant to spend the money to try their leggings, but they are absolutely amazing and worth every penny. They're comfortable, durable, and cute! Customer service has also been helpful and amazing when I had questions.

Date of experience: July 9, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Colleen,

Wow! We are happy to hear that you and your mother love the item you bought! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!

Best,
Nelle

Thumbnail of user carolinek192
Connecticut
1 review
0 helpful votes
  • Send Message
June 12th, 2020

I signed up for VIP and got charged an extra 49.95 and 47.75 for not cancelling fast enough after the initial deal for leggings for $24. I'm a broke college kid just trying to get some leggings and this company just took 100 dollars from me for absolutely nothing.

Date of experience: April 9, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Sandra,

We appreciate the feedback you shared! We value your business with Fabletics. Our Member Services team will get in touch within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user chloem237
Australia
1 review
0 helpful votes
  • Send Message
April 6th, 2024
Verified purchase

I love all my Fabletics products. They are long lasting, comfortable and stylish. They were there for me when I was regularly weight training 5 days a week, and then there for me through pregnancy and postpartum. I just wish that there were Fabletics stores in Australia that I could go to.

Date of experience: April 6, 2024

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Chloe,

Thank you for taking the time to leave a review and your feedback about our stores is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user bobf187
Utah
1 review
4 helpful votes
  • Send Message
January 23rd, 2019

You pay a monthly fee for the slowest shipping ever. We got some leggings and there was a hole in one of them. Shipped them back and still waiting on the replacement several weeks later. It's a terrible business model and is only frustrating. The customer service was nice.

Date of experience: January 20, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Bob,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user deew237
Louisiana
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

Great product; deceptive sales gimmick.
The fact that you charge a monthly fee should be boldly presented in the beginning and not hidden in the small print. I would not have ordered had I known this up front. I will not order again considering that deception pisses me off.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dee,

Thank you for sharing your experience with our products and the monthly member credit charge. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user andreww784
Kentucky
2 reviews
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

Ordered Christmas presents for my wife. Planned early this year and purchased well in advance. When products didn't fit she was unable to return due to the return window being over. Needless to say we're not going to purchase anymore products and will return to her normal lulu outfits.

Date of experience: June 1, 2020

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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