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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user adriennek122
California
2 reviews
0 helpful votes
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May 29th, 2022
Verified purchase

I recently bought the navy joggers. Nice fabric; not too heavy and a trim leg. Very stretch and comfortable and they dont bag out at the knees. I noticed after washing in cold water and hanging to dry, they seem a little bit shorter. Still find them really nice.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adrienne,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user alinep20
Florida
1 review
0 helpful votes
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December 15th, 2022

I saw on instagram 80% off to be charged later on $59 for a monthly membership I had no idea about it. I called customer service and the man in the phone admonished me to pay attention next time I order something on sale—- keep your clothing and scam

Date of experience: December 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user ashleys1264
Massachusetts
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Nothing in my size is ever in stock. There's no way to filter to show in stock only. I've also skipped several times and somehow still get charged the membership. Overall not a great experience. I used to love the fabrics and fit but this has also declined overtime.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user emilyn17
Massachusetts
1 review
13 helpful votes
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June 12th, 2015

I "signed up" without my knowledge for their VIP membership. By purchasing items from this site, you are "agreeing" to be charged $49.95 monthly unless I opt out or select items to purchase before the 5th. This would be fine, but the catch is that THEY DO NOT NOTIFY YOU! They simply take the money out of your account until you realize it. This is extremely sketchy and they are relying on folks not checking their bank statements in detail. Please avoid this company. They are a bunch of crooks! In the end, I was able to call and cancel my "subscription", but I'm out $150. I dread to imagine how long this would have gone on for had I not checked my bank statements sooner...

Date of experience: June 12, 2015

Thumbnail of user deniseh341
California
1 review
2 helpful votes
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June 12th, 2020

I think your company should be ashamed of themselves for advertising on the WHO website that counts the number of people who are sick and dying of this virus. To make it even worse your company only began when it became popular to start checking the numbers. Does that make it right. Donating 5% doesn't either. You make 95% off of every sickness and death. How low.

Date of experience: April 3, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Denise,

We sincerely appreciate the feedback you shared. Rest assured this feedback will be forwarded to the appropriate team. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Thumbnail of user jimg1560
Oklahoma
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

The product is just okay. The kicker is that if you don't carefully read the fine print, you get hit with a $50+ subscription fee charge the next month. It's 100% shady and Fabletics knows this. Before processing the transaction, they need to clearly state that consumers must cancel the membership if they don't want to get billed. It's wrong what they do, on so many levels.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jim,

Thank you for sharing your feedback regarding the VIP membership, it will help us improve our operations and services. Our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user phoenixc14
Arizona
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I had heard many reviews on Fabletics Leggings, and held off on a buying any for many months because the reviews were not the greatest... But after ordering two pair of leggings, this will forever be the only place I order leggings from. They were Thick, Comfortable, and over all very Cute in style. Do not hesitate to buy as you will be very happy you did!

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Phoenix,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz

Thumbnail of user roniw15
Canada
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I really like Fabletics, the quality, the styling but the monthly auto thing is terrible. I always miss the email to skip, then by an off chance I do catch it, I click the link and can't find the skip because I'm on my phone and it's all jumbled. It's just not sustainable for busy people who have little time to go searching on how to skip.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Roni,

We appreciate the feedback you shared regarding our skipping option. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user amaryceh
Washington
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

I wish no stars were an option. I ordered my order on December 26 and it's currently February 4 and I still haven't received it. I paid for express shipping which was additional $15 and my order still hasn't come. I open my tracking link all week these past few weeks and it still says the same thing. I have called Fabletics numerous times, and they keep proceeding to tell me to due to the weather which is hard to believe because I tried to file a claim with FedEx and they said that they haven't even received my package yet to their facility. Hopefully I receive my package this month.

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amaryce,

It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user kathleenl1195
Florida
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

We we at Disney Springs and placed and paid for an order to be shipped to our home since the sizes needed could only be found online. Have never received the order and no communication as to why. I've tried calling customer service with no response.

Date of experience: July 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kathleen,

Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user thomasm3096
California
1 review
1 helpful vote
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January 10th, 2022
Verified purchase

The customer service sucks. They will charge you $49.95 for being a "VIP" member, but you can skip. However, I forgot to skip one month and now I was forced to spend this credit. I just wanted to buy a pair of shorts and socks. They would only apply the credit to the shorts which were priced at less than $40 so I am forced to overpay for a pair of shorts. They don't care and even gave me the example that they will allow you to spend these $49.95 member credits on a $5 item and there is no recourse... that is a scam. Shipping takes forever as an added bonus...

Service
Value
Shipping
Returns
Quality

Date of experience: January 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Thomas,

Thank you for the feedback! We are sorry to hear that we have disappointed you with our product and services. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.

Best,
Jane

Thumbnail of user kendalls44
California
1 review
3 helpful votes
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April 12th, 2019

This is a SCAM - beware! The product itself is very low quality. Very uncomfortable and clearly poor quality overall. Also, be very careful. Once you order anything, you're signed up and they keep your card information and charge you $49.95 each month. Once I realized what was going on, I called to cancel and get reimbursed for "credits" I was not going to use. They refused to reimburse me as once you are charged, it is turned into a "credit" and then cannot apparently be processed as a refund. Even if you don't plan on using it. This is a total scam - be careful!

Date of experience: April 9, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kendall,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best,
Ivy

Thumbnail of user carolc2366
California
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I have shopped with Fabletics for several years. In the beginning I was impressed with the quality and style of the clothing. I have purchased numerous items for myself and my daughter over the years. Lately, not so much. Quite a few of the items offered now are not sensible for workouts (example: Extremely short tops-especially for taller women). Additionally, the workout bras are not supportive enough for women with larger breasts especially for runners. Have gone to Lululemon for ones that offer adequate support. This past winter I did purchase several of your sweatshirts. They were soft and attractive. Thank you.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carol,

Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user kristenc509
Ohio
1 review
1 helpful vote
  • Send Message
December 1st, 2022
Verified purchase

I tried for the first time and did not like fit of either pair upon arrival. I called and tried to return. No one was able to help me. To this day, they are still packaged in same packaging and sealed and placed on my dresser to never be worn. I will never purchase an item again, nor will I refer anyone do so. I paid for products that I did not like, never wore, and could not return. Very disappointed.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kristen,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user ch468
California
1 review
10 helpful votes
  • Send Message
April 14th, 2021
Verified purchase

I love the clothes and they're high quality for good price, but the business model of offering discounted clothes only if you maintain a monthly membership is frustrating and feels predatory. I need to log in within a few day window every month to postpone and if I forget then I am charged a good amount of money. That money is converted into credits which I then lose if I stop subscribing. It's the Audible model, holds people hostage, and I hate it.

Date of experience: April 14, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Christa,

Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user ashtonh41
Nevada
1 review
0 helpful votes
  • Send Message
July 4th, 2021
Verified purchase

The clothes have been fine, nothing super extraordinary but the process is frustrating. My size is usually sold out within minutes of me getting the email for new products each month. And when you do buy they take forever to arrive. They send you an email saying your items ship before fabletics has even gotten it to the carrier. So your items sit there for days/weeks until they get to the carrier and then all the time it takes the carrier to get it to you. Plus the carriers used seem shady and unresponsive. My first order with them was with the carrier for weeks and then I called to ask what happened with fabletics and it arrived the following day at my door.? The clothes are cute but not worth all the hassle. I'm trying one more shipment to see.

Date of experience: July 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Ashton,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping process. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user katerinan
Netherlands
1 review
7 helpful votes
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February 9th, 2017

Be very careful with this website! DO NOT BUY ANYTHING! Bought something once and got automatically enrolled to this subscription that you have to pay 50 euro per month! Lost 100 euro without even realising! Cannot get my money back!
Also the material of the clothes is low quality!

Date of experience: February 9, 2017

Thumbnail of user cynthiag1600
California
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

The quality of the leggings/shorts is amazing. I usually stick to purchasing "power hold" for workout leggings and I will buy "pure luxe" for lounge leggings. The shirts, jackets, sports bras etc. can be a hit or miss. The customer service is pretty great, they are very understanding and know how to get straight to the point/solution. The only issue I have ever had is that I cannot check out my order on the mobile app. I always have to call and authorize the agent to complete the transaction for me, which has never gone wrong for me but it is annoying to have to call every time. I can check out if I log onto the website, but sometimes the deals are on the mobile app only. Overall still great.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Cynthia,

Thank you for taking the time to let us know about your thoughts on the items you got from us and the mobile app. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user olivial29
Kentucky
1 review
4 helpful votes
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October 5th, 2017

Let me start by saying that I usually have problems with a lot of leggings. They sag on me and a lot of cotton based ones really irritate my sensitive skin. I do not have these problems with my fabletics leggings and I am SO comfortable in them all day long. They're incredibly high quality!

The reviews on this website are simply unfair. It was never difficult for me to understand and read that I was signing up for a subscription and that I would be charged if I didn't skip. This is not Fabletics fault, this is the consumers fault for not paying attention! It's so simple to pay attention to what you're signing up for.

One downfall on the fabletics side is that once you pay $24 for two pairs of leggings, their regular VIP prices seem outrageous (and they truly are). It's hard to pay so much for something that you've already gotten so cheap.

Date of experience: October 3, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Olivia,

We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review! We will definitely share this suggestion to the proper team.

Best,
Sherry

Thumbnail of user danic113
Minnesota
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

They are super comfortable leggings, and I got shorts to swim in too and they work great for that. But maybe I got the wrong material for the leggings? TMI maybe, but I'm a runner and I butt-sweat'd through them way too badly to wear them to the gym. Like, it looks like I peed myself if I'm being frank. Whatever material they are make sweat pretty obvious even with black. Which I mean, in the end who cares right? But it is a little awkward for someone like me who can't help but care lol. That's why I docked a star because they're expensive, and I was hoping to have them in my gym attire rotation. I have a pair from target that are a different material and I sweat the same but you can't see it.

Anyway, I've started working out at home now some of the days and I'll wear them then instead, but just be aware of the material and what you plan to do in them/if you're a heavy sweater. They're very cute though, especially the twisty hem ones.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Danielle,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user elizabethn870
Illinois
1 review
0 helpful votes
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March 20th, 2022
Verified purchase

I like the first couple items I purchased. However, the last couple pants have been disappointing in quality. One pant arrived with a hole and the other was a light color and too transparent. I also notice the knees and butt stretch at the end of a daily wear and the color fades around the seams after washing bright or dark colors. I plan to cancel my membership soon

Date of experience: March 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user valerien26
Illinois
1 review
3 helpful votes
  • Send Message
November 6th, 2018

I have had so many issues with Fabletics and I will NEVER buy anything from them again and will make sure no one I know orders from them. I ordered leggings and needed to return them for a newer size (from medium to small). And what do I get? Another medium when I ordered a small... I am sick of all of the non stop issues I've had since getting my first pair, which didn't even fit and caused so many more issues. I'm done with this company and their poor customer service.

Date of experience: November 2, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Velerie,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user veronicar389
Colorado
1 review
1 helpful vote
  • Send Message
June 1st, 2022
Verified purchase

Have tried to order multiple items over the past year. Continually frustrated that the only items that I like seem to be available in XS or XL- not much in between. This applies to sale items and newly released. Have settled for items due to un-availability of what I really wanted but am usually disappointed with color/style combo or quality of product. Sad to see the quality of this company going downhill. It used to be good.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Karen,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user debraj271
California
2 reviews
0 helpful votes
  • Send Message
May 15th, 2024
Verified purchase

Yoga pants just ok, then they put me on a monthly VIP program. All they did was charge me an OUTRAGEOUS FEE & it got me nothing. $59.95 for a couple of points that didn't get me anything. SCAM, don't fall for it.

Date of experience: May 5, 2024

Thumbnail of user lexieh4
Utah
1 review
5 helpful votes
  • Send Message
October 7th, 2017

I wanted to try these, bad. I ordered the introductory 2/24, and then heard from a friend that they will bill you even if you try to skip. I was in a panic. Next day I cancelled, but lo and behold, they had not even shipped them out and instead cancelled the order. They dont want to honor THEIR OWN offer? VERY bad faith. I will not stop in spreading this truth about this company. A better way to do business is to let anyone who tries them let the product speak for itself. A company is only as good as its customer care!

Date of experience: October 5, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Lexie,

Sorry if your order was canceled after you VIP membership cancelation.

Best,
Sherry

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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