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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user jamieb1141
Arkansas
1 review
2 helpful votes
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January 12th, 2023

Came across this add around Christmas time advertising leggings at really good deals. That's how they get you by cheap prices on products and somewhere they ask you to agree to a $59.99 membership fee! They send you emails giving you an option to "Skip the month" so stay on top of you emails or it will cost you! You have to call to cancel the membership and will not refund your money! Just be aware of this company!

Products used:
The products were leggings, they were not a bad product. The membership fee that they surprise you will be what gets you!

Value
Shipping
Quality

Date of experience: January 12, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user joshuas1197
California
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I purchased some athletic shorts, but am disappointed that the waistband snagged and fell apart during my first wash (even though I followed the instructions on the tag)

Poor quality material is likely to blame. I'll probably get Ten Thousand next time since I've heard they're higher quality

Date of experience: October 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joshua,

Thank you for taking the time to leave a review. Your feedback about the quality of our product is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user josephd2303
Georgia
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

The VIP membership most certainly has it perks when initially adopting it. You get a pair of clothes for a reasonable price. I was a member a couple years ago and the material of the sportswear was way to small for my normal size (medium) also tried large. I rejoined to buy joggers in March 2023 and I had one medium and one large. This time around they were more accurate as compared to other brands. The gym shorts I also purchased a week later were both way better material and fit well as compared to a couple years ago. With that being said fabletics has improved. The material is super light so in the cold be mindful. The major downside to VIP is having to remember to skip each month with a 5 day window. I don't need shorts or shirts every month. Of fabletics wants people to remain VIP members they should allow members to set how long they want to freeze the accounts. However, they don't and try to capitalize on people forgetting to skip each month to earn more money.

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Joseph,

We appreciate the feedback you shared regarding the VIP membership. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user rachaelw200
Florida
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I don't think there should be a high membership cost in addition to a charge for the clothes. One or the other, to make it clearer what the price per item actually is.

Date of experience: June 4, 2024

Thumbnail of user bp488
Virginia
1 review
1 helpful vote
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June 12th, 2020

I don't get the model. You can only purchase in the first few days of the month? Everything men says sold out. It looks like they are creating false scarcity so they can make more money on subscription model. Customer service also took 20 mins to tell me you can only order men or women but not both. So therefore, not only are they sold out for 30 days for men with nothing to buy, you can only buy men or women clothes not both with your subscription.

Simplicity always win and this model doesn't. I hope their clothes make up for it.

Date of experience: May 25, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello,

We appreciate the feedback you shared! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user suzieq2
Texas
1 review
9 helpful votes
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August 25th, 2014

I had just about placed an order and realized it said something about being a VIP member. That is when I read the fine print. They charge you 49.95 "credit" of being able to purchase gym clothes each month. Who would want to do that? Sounds really dumb to me, when I look good in Walmart's $6.87 shorts. This website needs to be reported to the better business bureau, and the fact it's a membership needs to be in bold on its home page, and not hidden in the terms and conditions

Tip for consumers:
don't.

Date of experience: August 25, 2014

Thumbnail of user tashac99
Washington
3 reviews
3 helpful votes
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August 24th, 2022

I love sportswear, but I'm pretty picky when it comes to buying it and I was skeptical about Fabletics because it has quite a few bad reviews on here. I was pleasantly surprised when I received it and the comfort was amazing! The clothing is so soft and fits me very well. I have to say that I really enjoy going for a yoga session now even though I'm not a regular yogi.

Service
Quality

Date of experience: August 23, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Ross,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user jimmyk171
Washington
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

I got to say the cloths are very good quality, but I eneded the subscription plan because I was able to only get one item per month. If this subscription plan allowed me to get two low cost items per month I would reconsider.

Date of experience: May 3, 2024

Thumbnail of user natalies1033
New Jersey
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I was a valued Fabletics member for years. Just needed to take a break...I would forget to skip, $50 would accumulate month over month and I have 75 leggings at this point. Not sure I need more. I love the product and new designs. Maybe if we could use our $50 credit across all platforms, I have (3) young girls, I could shop for them as well and continue to be a member.

Date of experience: April 1, 2023

Thumbnail of user valeriep10
Hawaii
1 review
6 helpful votes
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November 1st, 2014

What a terrible site. You can't look at anything unless you enter your email - ugh, fine it didn't ask for last name/address/etc. But then it makes you a "member" oh, and you can't cancel unless you call a number on the east coast - I live in Hawaii, which is 6 hour difference. The chat people are worthless - they can't cancel you, they can't transfer you to anyone else. I don't really know what they do.

Tip for consumers:
Go to the store and buy something.

Service
Value

Date of experience: November 1, 2014

Thumbnail of user lorip728
North Dakota
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Clothes are great. When in stock. Frustrating that one day it's there and then one day it's not. The prices fluctuate often too. The customer service could improve as well as we've had a return to the store that they lost and I never did get credit for. It's very hard to access the app. I know that I have points in credits to use but can't figure out how to use them.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Lori,

Thank you for taking the time to leave a review. We're sorry to hear that you had trouble using our app while checking out. Your feedback about our product pricing and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user kirstenp72
California
1 review
1 helpful vote
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June 4th, 2022
Verified purchase

I ordered many items, Mens shorts for my husband and teen sons, and leggings and shorts for me. Product feels great and durable! It is light weight so it breaths well. Recently when I order I am very limited with stock. Everything I attempt to get is not available. The last pair of leggings did not have some of the features I normally get because it was not an option (cell phone pocket).

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kirsten,

We appreciate the feedback you shared regarding the options we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user richardg2864
Mississippi
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I'm very happy with the products I've purchased: great quality, great fit. The delivery time and communication around delivery was below average. Also, the communication about how the VIP program works is too sticky. Sale prices have been very good. The performance of the company, in my experience, has not been as good the product, but above average. Overall though, I wear the clothes, not the company. So four stars out of five.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Richard,

We appreciate the feedback you shared regarding our VIP program. Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user angelm776
Indiana
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

With all the different types of leggings & pants offered it'd be nice to have an explanation of how they fit differently to the body. I also feel the website isn't as easy to use it could be. I often get frustrated and have to take breaks when looking for something. I will add that the quality of the products are fantastic!

Tip for consumers:
Site is easier to use in computer than phone. Dont sign up for member vip. It'll start charging almost $60 monthly.

Products used:
3 pairs of leggings and 1 top & bottom piece

Value
Shipping
Quality

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angel,

Thank you for writing a review! Your feedback about the product description is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user kerenh4
California
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

I heard great things about Fabletics maternity leggings, so I ordered 2 pairs. They were too small and I tried to exchange them for a larger size. They didn't carry them in store (fairly typical), but even the online store was sold out for months, and I eventually gave up and just got a refund. The refund process was pretty simple though.

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Keren,

We regretfully note that we received your feedback regarding the selections we have. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

Thumbnail of user sandyr315
Florida
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

I feel the Fabletics material is well-made and lasts no matter how many times it's washed. However, I do not understand why every time I log into my account and try to purchase items online my size or item is never available. If I log in as a guest then the item is suddenly available. It seems a little strange to me.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Sandy,

We appreciate your feedback on our website and selections! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user sierram68
Oklahoma
1 review
0 helpful votes
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August 10th, 2021

I've been VIP for months and months hoping i would find something high quality and comfy. I have been let down again and again. The sizes are 100% incorrect. I usually wear a size 4 or medium but when i order a medium it's so tight. I've been trying to cancel my membership for about 5 months but they make it virtually impossible. This is the worst experience I've had with a brand.

Service
Value
Shipping
Returns
Quality

Date of experience: August 10, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Sierra,

We appreciate your feedback on your shopping experience with us! We've sent you a request on Sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from Sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Cathy

Thumbnail of user emilyg979
New York
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

I think member credits are too expensive, and there have been a few times I've forgotten - per my own error - to skip the month. I have a few credits banked to spend on purchase. I think the only way you'd get a bang for your buck in using those credits is if you buy an outfit or a bundle - but in two years, I've only really found one that I wanted to buy.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

Thank you for sharing your experience with the monthly member credits and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user catherinec302
California
1 review
0 helpful votes
  • Send Message
December 4th, 2019
Verified purchase

My card was charged an additional $50 after I had made a purchase of that much the month before. There was no one I could even contact about this problem so I had to get a new card and ask my bank to trace the money back to me. I don't do online shopping at all anymore.

Date of experience: December 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Catherine,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user camillem79
Australia
1 review
0 helpful votes
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October 24th, 2020

The products I bought were good, but buyer beware! A pair of leggings arrived with a hole in them, and they don't want to know about it. Made it as difficult as they could. I sent photos of the imperfect goods and never hear back. So disappointing. Could not recommend them because of their poor customer service.

Date of experience: October 24, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Camille,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user gunnars15
Arizona
1 review
0 helpful votes
  • Send Message
August 3rd, 2022
Verified purchase

I got the vip membership for the shorts and decided to skip the next month. After checking multiple times that I had skipped I was still charged that month and STILL haven't gotten my money back. They purposefully make the cancellation process difficult so people forget about losing $50 a month and put it off. Major scam.

Date of experience: August 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gunnar,

Thank you for sharing your thoughts on the recent skipping you experienced. For assistance, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Thumbnail of user katiec96
Texas
1 review
1 helpful vote
  • Send Message
November 11th, 2017

When the first of the month rolls around, I pay home mortgage, electricity, and check the Fabletics site to skip or order. I've been a member for years and I've never had a problem. They even send a reminder to your email saying that your monthly picks are ready to view! They have sexy, comfy, and cute!

Date of experience: November 9, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Katie,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

XO,
Sherry

Thumbnail of user joya253
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I was overcharged on my credit card. By $300+ and have been trying to get it resolved since the order was placed. Have spoken with 4 agents and a manager who keep promising that this will be refunded within 48 hours and for me to check back and it never is. Now the latest is because I returned one of the items I have to wait for that to be processed for my overall return to happen. This was almost three months ago and it's still not resolved. Every time I call it's an hour of my time with empty promises and no resolve, no one follows up with me, it's disgusting. It's your mistake and I'm doing all the work. I'm to the point I'm going to get my lawyers involved. Too bad, because you have great clothes!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joy,

Thank you for providing feedback about your experience with the overcharge in your purchase! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user andreae495
New York
1 review
0 helpful votes
  • Send Message
January 25th, 2024
Verified purchase

Dont like to be strong armed into a subscription, especially if I might not be buying items on a monthly basis. Every month I am obligated to purchase because of recurring subscriptions. Very annoyed!

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 1, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Andrea,

We value the comments you made about the VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Thumbnail of user adamj815
North Carolina
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

It's been over a month sitting Fabletics took my money and has sent me nothing. This is an awful company that has no problem ripping you off. Keep your money and bank information as far away from Fabletics as you possibly can.

Date of experience: February 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adam,

Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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