Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Shipping and returns were surprisingly quick and easy. The quality of the product is awful though. Everything is cheaply made (one item was falling apart when I received it) and the fabrics are thin/cheap. Some items might be worth it but beware.
Date of experience: January 23, 2015
Some have called it a scam. I won't go that far but I also won't maintain my subscription. Never received the monthly email reminder about the monthly purchase or skip. Like most people, I do not purchase every month, nor do I live on the website. I did get the email that they charged me for the month (would have skipped). After trying to go through the chat function which was useless, I called. The automated system just to get to a live person is a nightmare, and the actually person that I finally got to was extremely unhelpful. Cancelled my subscription immediately. Will end up eating that $50 but at least it'll never happen again.
Date of experience: March 9, 2020
7 months ago I bought 2 pairs of leggings for the 2 for 25 dollars deal this website offered. I saw this offer through Facebook and thought it sounded amazing. I got my leggings and loved them, and I didn't go onto the account again until now. I saw I had $350.00 in store credit. I had no idea they were taking almost 50 dollars a month from my account for over half a year. I am going to work to get this money back as I just enrolled in graduate school and it is insane to lose 350 dollars for two pairs of leggings... I hope fabletics will do something to make up for this.
Date of experience: September 27, 2017
Hello Corinne,
We are very sorry to hear that you are dissatisfied with your shopping experience. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
They give you a cheap intro offer to get you on their obligatory purchase list. If you don't respond to their site saying "no purchase" within 4 days of each month, they automatically charge your credit card and refuse to remove it.
Date of experience: February 18, 2015
I wanted to try Fabletics because I love Khloe V3 how it looks. So i bought it and I'm in love with it. How it fits me, the color, the quality. Fabletics now is my favorite sport brand.
Date of experience: July 1, 2024
I absolutely loved Fabletics when it first started. I thought the price for VIP was good and for $50 you could get a great workout outfit. Now most outfits are closer to $80 or more. Also, they are constantly changing what leggings, bras, shirts are available to purchase so if you have a favorite piece, you have a very short period to but before they evolve to the next hip clothing type. And even if you can find a legging or top you love, it's rare you can find it in your size even just a few days after it goes for sale. I think they need simplify and to go back to the way it used to be.
Date of experience: February 13, 2022
Hello Stacy,
We sincerely apologize if you are not happy with your shopping experience. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
All together I give the product 5 stars. The reason I'm giving 4 stars is because I ordered 2 pairs of shorts in the same purchase and have only received 1 of them. It has been 3 day passed and still nothing.
Date of experience: July 1, 2022
Hello Steve,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have been shopping with Fabletics for several years and have always loved the quality of their leggings. As a 6' tall plus size woman it's hard to find leggings that are built to last, but my Fabletics have always held up.
Date of experience: December 5, 2021
Hi Courtney,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Cathy
The Fabletics platform showcases specific items they believe are tailored to your interest. This would be fine if it was still easy to locate additional items outside of this category, but it is not. If I could search by specifics like you could previously when the site was rolled out years ago, I would enjoy it more. It is also hard to locate each month where I can skip the month, especially when on a mobile device. Lastly, not being able to utilize sale prices in conjunction with your credits its upsetting. The credit should be able to be used as cash value on sale items as well. I should not have to purchase separate orders and pay additional amounts when I have the value in credits already.
Date of experience: December 1, 2021
Hello Kay,
Thank you for sharing your overall shopping experience with us. We are continuously striving to satisfy our member's needs as much as possible, especially with the services we provide. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
If you are given a gift card you cannot apply any first purchase discounts. I got a gift card and had seen ads so decided to try it out but after talking with customer service turns out that you can't apply both the first time discount and use a gift card which makes no sense. This proves how this company is really a scam!
Date of experience: September 1, 2021
Hello Andrea,
We are sorry to hear if you had a negative experience, especially with our gift cards. We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
After four attempts to receive a printed return label through online support I'm now driving over an hour to my nearest store to return 5 items that didn't fit me. The pants weren't as described in the ad/photo - the fit looking much different in person. Overall I'm just disappointed and won't be buying from Fabletics again.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2024
Hello Joshua,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about returns/exchanges. Our Member Services Team will reach out to you right away.
Best,
Allison
Another scam from Justfab. Stupid subscription of £44 a month debited from your account (unless you remember to skip on the 5th day of the month) making this the most expensive place online. Avoid. Remember once the money has been debited its gone, with no way of getting it back, so your forced to spend it on the cheap Chinese made tat they sell.
Date of experience: July 18, 2018
Hello Chris,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.
Best,
Ivy
I was served by Hanna and Carl from fabletics customer service in regards to cancelling my vip membership when I found out about the monthly fee printed under my receipt and, it was a hassle free and smooth process which I really appreciate. I only waited for approximately 3 minutes and the staff was respectful and dealt with my requests in a professional manner.
Date of experience: January 21, 2016
The shipping takes FOREVER! I placed my order on Aug 19, the items were shipped on Aug 20 but I still haven't received the package! The estimated arrival time just kept being pushed back. I don't know what's going on. I live in Virginia, not the other side of the planet!
Also, the company takes my money away every month and doesn't allow refunds on membership credits! What kind of policy is this? I can't find anything I like and there is no way that I can spend the rest of my credits so I just want my MONEY back!
Date of experience: August 28, 2021
Hello Shuyue,
Thank you for the feedback! We are sorry to hear that we have disappointed you with our product and services. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
I originally signed up for this subscription because of the wide variety of workout gear available. I was then pleasantly surprised by the quality when I received my first order. Since the time I signed up, the workout clothing selection has steadily decreased and availability of items that are still online is very low. It is quite frustrating. Please get back to workout clothing!
Date of experience: February 16, 2022
Hello Jamie,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I was able to get legging for all three of my daughter-in-laws for Christmas this year. After having babies they were complaining about finding comfortable leggings that covered the baby tummy. I know I love my Fabletics so I ordered them all a few pairs during the sale! I am so excited to give them their gifts! I am sure they will be hooked!
Date of experience: December 20, 2021
Hello Kris,
Wow! Thank you so much for your feedback! We promise to continue manufacturing beautiful leggings of good quality just for you!
Best,
Bella
I bought the velvet gold leggings this winter and the way that they are cut around the knee/calf is very unique and makes them fit oddly on my body. I bought a puffy vest with the batik print recently and the sizing was also odd in the breast/shoulders. Maybe I'm just a weird size?
Date of experience: April 19, 2022
Hello Holly,
Thank you for sharing your experience with the sizes of the items you purchased. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
Don't do it! They suck you in with a good deal and discounted workout outfit of mediocre quality. Then they hit your credit card with a monthly charge that is not reimbursable and the mediocre quality items are no longer available so you're forced to buy cheap crap with the balance of your credits.
Date of experience: June 12, 2014
They take your money every month for the membership that you were not aware you ere signing for. Trying to cancel the bloody membership is by calling only and they did not answer your calls. Mine was worse because I made international calls from oversea. Please help spread this to stop this big scammers
Date of experience: August 27, 2019
Hello Kim,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
Somehow I have managed to be part of some monthly subscription at £49 a month, three months later, here I am. I've asked them for my money Back but they keep trying to explain to me how I subscribed. I just want my money back and they are refusing. Awful awful company. Please avoid.
Date of experience: December 21, 2020
Hello Zhara,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I paid £49 for membership on 14 Dec 20 because I didn't cancel in time. Cancelling is not straightforward, you have to call. I called and cancelled but they took another £49 on 20 Dec. I rang and complained and they refunded it. In Jan 2021, they took £49 and then refunded it. They have just taken another £49 in Feb! Don't get enticed by the offer that requires you to subscribe because even if you cancel your membership, they still take your money. I can't cancel the subscription via my bank so I'll have to go back to Fabletics yet again. Such a shame because the clothing is quite good quality; they just rip you off!
Tip for consumers:
Don’t sign up for the VIP membership, it’s a scam
Products used:
Leggings
Date of experience: February 18, 2021
Hello Kairen,
Thank you for sending your review! Although you are satisfied with the quality of our products, we still want to ensure that you are 100% happy staying with us. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Bella
I basically wear fabletics every day. It my main clothing store. They have clothes for almost all occasions from work, to of course work out, to party, and sleep. The staff at my home store are the best too. I can't wait to see another location when i go on vacation. I love fabletics!
Date of experience: August 1, 2022
Hi Candice,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
Always amazing product, wife loves it 100%. Customer service is phenomenal but they use the absolute worst shipping methods. Had a piece marked as delivered then 8 days later the delivery company showed up on my steps at 11pm to deliver. No recourse to them either. Great company of you can deal with trash shipping practices
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2024
Hello Andre,
It is with great regret that we received your feedback regarding our shipping courier. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Unfortunately I was not a fan. Item ran all the way up the from the crotch to the back in my first wear. Therefore I was walking around with my panties showing and nobody even told me! How embarrassing. Things happen but I had such high expectations and they did not fit the bill.
Date of experience: March 1, 2021
Hello Jacqueline,
Thank you for the feedback! We are sorry to hear that you were not satisfied with the quality of your purchase. We are continuously striving to satisfy our member’s needs, so we will be contacting you within 24-48 hours for further assistance.
Best,
Jane
Their website is literally one of the WORST! You can't see all the styles available. I know this as I can't see what my daughter can see and she is a VIP. You only get to see whatever Fabletics website lets you see, based on your shopping past. That is wrong! I'm losing weight, therefore I should be able to see all items available. And Always always always everything is sold out! So disappointing for such a great product! Their leggings are the best, so I keep trying.
Date of experience: May 4, 2020
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Kim,
We sincerely appreciate the feedback you shared! We're sorry if you're happy with us! We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle