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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,781)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user jodil165
Australia
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

I think Fabletics had a really good period about 2 - 3 years ago... Lately I find things to be a bit of hit or miss and I have slowly lost interest in their products over time... I am about comfort and quality before fashion trends... the last items I purchased I loved the basic crop and shorts (so versatile and comfy) and then there was the disaster set I also ordered - it was so unflattering and I will never wear. The one thing that has made up my mind, however, to leave fabletics behind is the price increase. I understand business is business - but with inflatation everywhere at the moment and no income difference I have to say bye bye bye

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jodi,

Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user amandai33
Washington
1 review
0 helpful votes
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October 26th, 2019

I've been shopping here for two years now as a vip member and have spent tons of money on this product. However without fail almost every pair of leggings/pants ends up ripping at the seam. I love the idea of this brand and I love the way the site works and everything but I'm no longer happy with the product and am seriously considering deactivating my account due to wasting my money on ripped pants. This tends to happen like two weeks after use. Lululemon has a five year guarantee that the seams will last and can hold strong. I don't believe fabletics can say the same.

Date of experience: October 22, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Amanda,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best,
Ivy

Thumbnail of user mariab1880
Maryland
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

I appreciate the quality of fabric and construction, however, the last outfit I purchased had a much heavier (thicker) fabric than I expected. The color is intended for spring, but the thickness is clearly for colder weather. It's much too hot for me to work out in during the spring/summer months. I think something should be mentioned in the description about that so it's not misleading. Also, it kept bunching up behind my knees, so it made it uncomfortable doing squats and other calisthenics that required deep knee bending actions. Maybe this outfit was best used for walking/running activities outdoors.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Maria,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user fucky133
Wisconsin
1 review
8 helpful votes
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February 20th, 2020

Placed an order TWO weeks ago, was told at check out it would take 3-5 business days so I should have gotten it fairly quickly. However, I found out that they use fedex smartpost which is extremely slow and now every day I check the tracking info and it keeps getting delayed 2 days at a time. Its been over two weeks and I'm still waiting. I could have ordered from outside the country and would have had my items before these damn leggings... I do not recommend ordering solely based on who they ship through

Date of experience: February 17, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello,

We sincerely appreciate you bringing this concern to our attention! We are sorry for the negative experience you have encountered. We value your business with us and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user lucasv51
Florida
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

The shorts are decent, but there business practice is garbage how they get you to sign up and then subscribe you to a monthly subscription for shorts. Knowing damn well you aren't aware until the first deposit comes out of your account. I won't buy from them again.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lucas,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user zoyad
Colorado
1 review
9 helpful votes
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September 10th, 2017

So fabletics is a scam.
They hide the VIP membership fees of 49.95 dollars in fine print and since they also save your card details they automatically deduct it from your account. How convenient!

It's the same case with all the other brands you come when on fabletics website. That's how all of them make money. Scamming people!

The leggings I ordered is $#*! quality. Will never ever recommend buying it. Wear a garbage bag instead.

It's not long before they are slapped with a class action lawsuit

Date of experience: September 7, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Zoya,

We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.

Best,

Sherry

Thumbnail of user janeyw6
Arizona
1 review
3 helpful votes
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April 19th, 2019

I initially tried to create an account while I was working and on my lunch. I played around with items in my cart, but then I had to switch back to work unexpectedly for a bit so I ordered the one thing I was sure about and figured I would come back later to the same deals since I was still a brand new account. I was completely wrong. It is quite literally that clock countdown only. I tired to create another account and they would cancel my order. Initially I tried the online chat tool and no one assisted me for 15 minutes so I closed it. I called and explained and the customer service person had the audacity to admonish me! It's fine, I'll take my $300+ order and future purchases elsewhere

Date of experience: April 15, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Janey,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user brittanyw599
California
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I see all these advertisements on Facebook with the amazing and beautiful prints but they are never available or never have my size. I check the app regularly to see what I can find, and it's frustrating. This isn't lularoe with limited edition prints especially if the advertisements are showing prints already out of stock. I saw a Valentine's Day special 3 weeks before Valentine's and the prints were no where to be found. I'll be canceling my subscription until there is more consistency in stocking and availability. Fabletics didn't used to be this way. I have at least 3-4 full outfits from a few years ago, it seems like the brand has gone downhill trying to become a lularoe or supreme kind of brand with limited production to generate interest.

Value
Shipping
Quality

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Brittany,

Thank you for the feedback about your experience with product availability and membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user kellyc73
Australia
1 review
9 helpful votes
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July 7th, 2015

Similar details to everyone else's reviews... Ordered an outfit, 2 months later I have never received products. Have email, facebooked and phoned, no one wants to help, all they do is pass the buck and say how sorry they are! Then realised they are taking money every month for what? Not disclosed how this setup is and now I have taken it to my bank and will take legal action if not resolved. They only today have emailed me staying they will refund me but after reading all these reviews I am worried it is just another scam out of this disgusting companies mouth. Would not recommend anyone to use them and will be spreading the word via all platforms...

Date of experience: July 7, 2015

Thumbnail of user hansg71
Ohio
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I bought stuff from fabletics but I did not want to buy your membership. I'm 16 years old. I used my father's credit card. Fabletics charged $54.95 for a membership that i didn't want. My father had to submit a dispute and now he has to deal directly with fabletics according to citi.
I don't think is an honest way to do business.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Hans,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user kelleec4
Texas
1 review
2 helpful votes
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December 17th, 2020

I placed an order 11/30 that was supposed to be here in 10-14 days at the latest. It is still not here and no tracking information is available. I have contacted customer service twice as I am needing this before the 20th when I leave town for Christmas. No one has been able to help or give me any additional information. I will no longer be being from this company. You can definitely tell all of their customer service reps are contracted out.

Date of experience: December 17, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kellee,

Thank you for writing a review regarding the status of your order. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

Thumbnail of user stacies209
New Hampshire
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I recently placed a small order with Fabletics for a pair of sneakers and quarter zip top. The items arrived quickly and the quality is exceptional. Highly recommend!

Date of experience: June 4, 2024

Thumbnail of user melanieb699
Canada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I ordered 4 items with credits that I had earned from forgetting to skip months with my membership.
One pair of the leggings was stitched so poorly that that the seam missed both layers of fabric in multiple places.
The pair of joggers started piling after the second wash and after only wearing them half a dozen times, the seam on the back pocket has unraveled almost entirely.
Another pair of leggings is so see through that I can't even wear them out in public.
I have ordered only a couple times over the past few years, and each time the quality disappoints.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Melanie,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user doreenn45
TT
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

I would say the quality of stuff we got from fabletics were all great, my wife love the fit of the tights and the range of styles were all good. I hate the monthly membership fees being deducted from my CC and there is no way to discontinue my membership...so I have to remember to skip each month in the first 5 days. Because I didn't read the fine print when buying into a deal I saw on tv...I was then unknowingly trapped into a inescapable membership...don't like entrapment!

Date of experience: December 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Doreen,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user carolineg190
New Hampshire
1 review
0 helpful votes
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September 1st, 2021
Verified purchase

Awful. If you forget to "skip" a month you are charged $49 for a "member credit". After my first order I realized the quality of the clothing was not in line with my expectations, so I wanted to cancel my membership, but doing so FORFEITS any accrued credits! Despite setting calendar reminders, I continued to miss the monthly skip date, and finally after accruing over $500 and continuing to not see items I wanted (or they were perpetually out of stock) I decided to cut my losses. I ordered what I could ("$50" pair of underwear that disintegrated in a month?!) and cancelled just to stop the hemorrhaging. Ashamed and embarrassed I fell for this trap, and pissed it's giving my hard earned money to an actress who doesn't need it.

Date of experience: September 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Caroline,

Thank you for sharing your overall experience with Fabletics. We are continuously striving to satisfy our member's needs as much as possible, especially with the services we provide. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user catherinev96
Belgium
1 review
0 helpful votes
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September 6th, 2020

Like many other customers, I unintentionally subscribed to their VIP membership and I only realised when my bank accounted was credited. Whilst I recognise my mistake, I can see through numerous reviews that I am not the only one. Customers shouldn't be tricked into subscribing into a scheme they don't understand (or even don't know about!) - this is irresponsible marketing and unethical business. I can only imagine how many vulnerable customers have lost money on Fabletics. The products were ok, but I will never purchase again from this company and will select businesses with a stronger ethos.

Date of experience: August 7, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Catherine,

Thank you for sharing your feedback! We are sorry to hear if you're unhappy with the services we provide. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user katies26
Pennsylvania
1 review
3 helpful votes
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January 9th, 2015

I don't understand why people don't know about the bio membership, but I'm assuming because people just click on stuff and don't read. Anyway, I've had a great expiernce. My clothes came in 5 business days and they look great! The material seems like it was well made. I'd recommend this to all of my friends.

Service
Value
Shipping
Returns
Quality

Date of experience: January 9, 2015

Thumbnail of user amberb1240
Michigan
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

I have had a VIP membership for a few years now. I find it near impossible to buy my son ANYTHING because he is a size large. Every time new items are dropped the larges are sold out in minutes. I have credits just sitting in my account. When items are available, they're often on sale. Now my $79 credit is being spent on a $39 item...just so that I can use them. Sale products SHOULD be a fraction of a credit so that you at least get your money's worth. Isn't that what being a VIP is all about?

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 1, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Amber,

Thank you for writing a review. We value your feedback on product availability and VIP credit usage. We would like to address your concern and our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user christineh246
Texas
2 reviews
6 helpful votes
  • Send Message
June 27th, 2018

I had a VIP account, and didn't use my allowance for 3 months. I then went shopping in the Sale section - lots of great bargins. Only problem? You can't use your banked cash for discounted items you have to pay full price. This company is a complete scam. I've cancelled - I just hope I don't have the same experience as so many other people and they keep taking my money. Don't sign up!

Date of experience: June 27, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Christine,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user toml690
Tennessee
1 review
1 helpful vote
  • Send Message
January 14th, 2021

The product picture did not match what I received. I finally was able to return it and canceled my membership but I kept getting charged months after. The customer service takes at least 30 min just to speak to someone then they are so rude on their end. And super pushy about you keeping your membership for their overpriced items.

Tip for consumers:
Don't bother.... shop anywhere else.

Products used:
none.

Service
Value
Shipping
Returns
Quality

Date of experience: January 14, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Tom,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user maddyw3
Pennsylvania
1 review
2 helpful votes
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February 12th, 2019

I am agreeing with all of the other frustrated comments. Fabletics claims they send out reminder emails but in actuality it's a bunch of advertisements that mainly go to my spam folder since they are so reoccurring. Does Kate Hudson really need to scam us out of $50 a month? Why not make this a more transparent experience? You'd rather get your coin than loyal customers? After reading the reviews below I feel even more angry and upset. I feel the need to call my bank to cover this issue. Lower your prices and nix the sham of a VIP program.

Date of experience: February 10, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Maddy,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user caryns7
GB
1 review
3 helpful votes
  • Send Message
March 7th, 2017

Thank goodness I thought it was just me! My 16 year old innocently ordered some workout gear. The top didn't fit sent back can't seem to get it refunded and now the monthly debits have started! She's 16 so they shouldn't have allowed her to "join" can't believe Kate Hudson is involved

Date of experience: March 7, 2017

Thumbnail of user aleck40
Georgia
1 review
0 helpful votes
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March 5th, 2022

I got 2 pairs of the shorts with liners in them. They constantly feel like their coming off or falling down when I bend over working out, which is fairly often. A size smaller and I probably wouldn't be able to bend over cause the liners would be so tight. They have no drawstring which makes it worse. The t shirt I got looks like it was on a hanger for years even after washing. The necks all stretched out while the rest of the shirt is snug. Extremely disappointed with quality and already cancelled membership. Your first order you get a good discount but not worth it. Paid $55 for 2 pairs of shorts and a t shirt I'll probably never wear, not worth it.

Products used:
Shorts

Service
Value
Shipping
Returns
Quality

Date of experience: March 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you immediately to help you further.

Best,
Jane

Thumbnail of user yasmines
GB
1 review
4 helpful votes
  • Send Message
August 18th, 2016

Got conned into doing this vip member ship! It's not marks clearly how to "skip the month" and as a result you will be charged £44 quid a month for nothing! Spent 45 min on the phone today trying to cancel an order AND my so called membership only to be told I couldn't cancel my membership! And even though the woman I spoke to made it clear my Order had been cancelled I still found out they'd taken the money from my account! Disgusting company. Complete frauds! Stay away

Date of experience: August 18, 2016

Thumbnail of user leslieh613
Montana
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I like the products but have a lot of issues ordering. The desktop app and the website especially are glitchy. Often I can't get past the "look at these before you checkout" spot. When I click continue to checkout it glitches. Also, Fabletics runs out of my size constantly. So shopping is a very frustrating experience.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Leslie,

It is with great regret that we received your feedback regarding the website and options we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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