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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,781)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user dc76
Canada
1 review
3 helpful votes
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November 13th, 2014

I can honestly say that i had much higher expectations after reviewing the great reviews on the Fabletics website. Unfortunately upon receiving my package i was really let down, the material was cheap to me and the size i ordered it with larger then i expected even though i always order small for everything.
The only positive thing I can say for sure was the fast shipping, it came within 3 days and also when I called right away to cancel my membership the lady was very nice - a quick and easy cancelation.

Service
Value
Shipping
Returns
Quality

Date of experience: November 13, 2014

Thumbnail of user lj53
New York
1 review
5 helpful votes
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July 20th, 2015

I have been a member of Fabletics for aprox 3 years. How stupid are all of you that you don't realize you are signing up for a "VIP membership". Be a smart consumer & figure out what that means! Also how can you go 2,3, or 7 months without noticing the charge on your credit card!
They do not dupe you into the membership. I found the information easy to find. They did used to give you 15 days to skip. But if you don't you just get a credit in your account.

Date of experience: July 20, 2015

Thumbnail of user preetp8
Canada
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

I ordered a legging and after few days i see different charges on my credit card when i called them they told me that there is credit on your account which u can use it. They told me you are VIP customer so there will be charge every month on your credit card as a credit for you to use. Why would i need to purchase gym leggings every month. They give you leggings for good price and than they charge your credit card without letting you know…. Very unsatisfied will never order anything from them..

Date of experience: March 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Preet,

Thank you for writing a review! Your feedback about the credit is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user colleenl278
Minnesota
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I've been with Fabletics a long time and I continue to be disappointed with the availability of larger sizes (L and XL). Additionally, I don't like the band at the top of many pants styles that are built for bodies with smaller waists. As someone with a boxy figure, they're not flattering and I'm often disappointed when items arrive. I think the monthly cost is too high for the quality. Overall I would never recommend starting with Fabletics. I'm still a member because canceling has proven to be a frustrating process.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Colleen,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user sarahp2294
Wisconsin
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Ordered a pair of leggings in a cool-looking moto style. Except someone decided to put a non-elastic seam circling the knee. I may as well have tied bracelets under my knee caps as tight as possible.

Date of experience: June 2, 2024

Thumbnail of user nikik17
GB
2 reviews
3 helpful votes
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July 7th, 2021

Getting a refund or exchange is a complete nightmare. You have to constantly chase refunds and credits which you are due. They dont keep return numbers and you have to spoon-feed them information they should have on their system. The chat doesnt show the barcode you are meant to send(Asterix's this out)! The support staff do as little as possible. The phone lines have you on hold and then cut off when you're next in the queue. They do everything they can not to refund you. Im questioning my subscription because this is not an ethical business model and its been like this consistently since I joined a few years ago

Tip for consumers:
Getting a refund will only be in store credit. You have to chase each return and it needs to be approved before you can return. Its really hard to get a refund/store credit and takes up alot of time, so be warned!

Products used:
I've tried all of them

Service
Value
Shipping
Returns
Quality

Date of experience: July 7, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Niki,

Thank you for sharing your feedback regarding how our returns and exchanges work. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user renees227
Texas
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

Is this a legging store or an athletic wear store? I don't like to work out in leggings and prefer looser shorts. The only shorts offered by Fabletics have spandex bike shorts underneath, which consistently ride-up. I wish they offered more style choices. It's the reason I dropped my membership.

Date of experience: October 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Renee,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user kayk161
GB
1 review
2 helpful votes
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February 17th, 2021

Complete scam. Even as a vip member the credit is useless as the prices are increased or couldn't buy certain items. Terrible customer service, refusal of refund, refusal to speak to a manager and hung up without explanation or resolution. Company should be sued for false advertising, fraud and theft.

Service
Value
Shipping
Returns
Quality

Date of experience: February 17, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kay,

We sincerely appreciate the feedback you shared regarding the VIP Membership program. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user nicoles1743
Kentucky
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Recent past orders have not been to the quality that I have learned to love in the past. Two different times the legging material has been not as flexible and the wear is off. Also prices seem to be going up, you use to get a whole outfit for a member credit now they have more individual items that use a whole credit. Use to buy stuff all the time and now due to the last two pairs of leggings being disappointing and the out fit offers makes me more inclined to cancel my membership. Side note every girl doesn't want a crop top especially when working out some of us would like to conceal those extra jiggle when we wiggle parts!

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nicole,

Thanks for sending your review! Your feedback about the quality of our products is important, and we would like to address this as quickly as possible. We would also like to discuss further our product pricing and member credit usage. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user simonam4
GB
1 review
7 helpful votes
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June 8th, 2015

It is a fraud and pure theft, since they make you subscribe to the VIP membership and issue a notice of the charge AFTER they get their money. So basically they stole £44 from my card and told me they've warned me when I purchased my first item months ago?!? Not only this, but I also didn't get anything back, not even their freaking points! Terrible scam and I sincerely hope that someone will hold them into account at some point.

Date of experience: June 8, 2015

Thumbnail of user brookeo46
Illinois
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

I love fabletics and have many clothing items from them. My only complaint is that there is no petite sizes. I'm 20 and 5'1. The high waisted leggings come up too high on me and the jackets come down way too low. I purchased the trinity jacket but once I tried it in it was way too long. I was very disappointed and turned to Lululemon because they have a cropped jacket that comes down at the appropriate length. I would love to stay with fabletics only so is you could make petite options for those of us who are smaller that would be awesome! Thank you!

Date of experience: March 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brooke,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you you right away.

Best,
Chad

Thumbnail of user amberp474
Utah
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Honestly, the whole system is horrible. The App crashes every 2 seconds and you lose the item you want in your size because you can't order it, and then the "deals" are always cheaper/better than credits but they don't allow you to apply credits to 3 piece sets which is the only place it would make up for what you spend in a month for the membership. So in reality, you end up spending more than the monthly membership for a single pair of leggings.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amber,

Thank you for writing a review! Your feedback about our app is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user jaromp
California
1 review
5 helpful votes
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November 4th, 2022
Verified purchase

So I buy some shorts on the site, and they ask me if I wanted to be a VIP member and a free trial, so I'm like why not? I apply, they don't tell me how much it costs and then 3 months later I've completely forgot about this subscription, turns out they charge around 50 dollars a month for this subscription. I figure why looking at my bank account, they neglected to send me any email or notification of any kind that I was spending so much money on their site, which was really annoying.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jarom,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user lillyc49
California
1 review
0 helpful votes
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December 8th, 2021
Verified purchase

I have made many purchases with no deliveries. I have been seeing no movement on a package that was said to be on its way since Nov 25. I am aware this is a busy season. I would think you would make having a reliable delivery company a priority. I have received packages within a week from other sites.

Date of experience: December 8, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lilly,

Thank you for writing a review. We are sorry to hear that you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user carolynk8
California
1 review
10 helpful votes
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October 9th, 2015

I am so fed up with this company and I swear I will never join another "club" online again. They keep charging me and when I tried to use the so-called credits, the site wouldn't allow it because my amount needed to add up to a very specific number. Ridiculous. So basically if I spend any amount lower or higher than $99.95, I am out of luck. Insane.

Date of experience: October 9, 2015

Thumbnail of user laneb6
California
1 review
7 helpful votes
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August 21st, 2014

They don't make it clear that you're signing up for an auto membership (VIP B. S.) when you purchase their introductory outfit, and they make it VERY difficult to cancel. You can't cancel by email, they make you call, you're put on hold (15 minutes for me) and then they read a B. S. script to you, trying to change your mind.
They should take some notes from Zappos on their policies and customer service.

Tip for consumers:
Don't use this site!

Service
Value
Shipping
Returns
Quality

Date of experience: August 21, 2014

Thumbnail of user lorrained20
Michigan
1 review
4 helpful votes
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March 1st, 2017

I really dislike this company. I dislike it with a passion. First of all, you can never, ever locate the Skip-a-Month button! This makes me crazy! Put it on the first page in red please! The outfits I've purchased are flimsy for the money. Target has better workout clothes for less than half the money! When I do find something I like, it's impossible to buy the whole outfit in my size. When they have the top, the bottom is sold out. When they have the bottom, the top is sold out. It's no wonder the reviews are so awful and the company scores a 1 out of 5. And, when you try to cancel, they just won't let you. I've tried so many times, and I either lose the phone connection right in the middle, or I'm given the run around, until finally, I just give up. Do not join this company! I wonder is Kate Hudson knows what's going on and how very un happy most of the customers are? Probably not, because she's taking in millions by scamming customers.

Date of experience: March 1, 2017

Thumbnail of user tinap636
GB
1 review
0 helpful votes
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January 20th, 2023

Worst ever experience in online shopping they send me the wrong item 4 times then also don't send me the full refunds of returned items!
I'm glad that that I have started to check the refund amounts, beware if you're trying to send items back they will try and steal your money and not give you the full refund!

Service
Value
Shipping
Returns
Quality

Date of experience: January 20, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user emyg3
Canada
1 review
1 helpful vote
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June 12th, 2019

I ordered a bunch of leggings in the fall and I only received one, black legging, all of the others were sold out when I ordered. I've been trying to order new ones and all I want are those with uniform color no design but every time I check the site all of them are sold out! Why are they advertising so much when they never have anything in stock for people to actually order?

Date of experience: June 9, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Emy,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user celiam114
Australia
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

I was so excited about these products - made several enquiries re my orde, first as I received an email of cancelled items with no reason (All order items were listed) to be told email was wrong, only one item was out of stock. Chat was then avrptly ended. I then emailed to follow up order as website said problem with delivery, no response ever received. Very disappointed and will never shop here again.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Celia,

We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user juanitar122
Maryland
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

I have been with Fabletics for quite a while. They do not disappoint! I have finally found the active wear and the best loungewear around.
Being curvy, it is hard to find the right garments that give great support, accent my curves and wear comfortably. I get so many compliments on my
Garments from Fabletics. The style is off the chain! I also buy quite a lot of the leggings and sport bras. I work out more now because I am confident that my clothes won't ride up. I also get the support I need. I have always had great customer service and the clothing is shipped with no issues. You will love the quality of their merchandise as they wear and wash very well. I can't wait to see what drops next when they add their new garments.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Juanita,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user alisonq
GB
1 review
5 helpful votes
  • Send Message
September 4th, 2016

I also got scammed into unknowingly signing up to be a VIP member. Have had so many extremely difficult phone conversations to get them to cancel any account I ever had, to remove my details from their systems, and to stop charging me £44 every month. The more dealings I am having with them, the more I am realising that this company is a complete scam. Stay away!

Date of experience: September 4, 2016

Thumbnail of user joannah81
Canada
2 reviews
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

Fabletics made an error in my account, and lost all the points I had accumulated. They were unable to reverse it and would not reinstate or reimburse my points. I have been a loyal customer for years, and was appalled at the lack of initiative on their part. I had amassed a lot of points, and to lose it all and have this brushed off made it clear that Fabletics does NOT value its customers.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Asia,

Thank you for writing a review and informing us about your concern regarding the points you accumulated. I'll make sure to pass along your comments to our appropriate team! Your input enables us to identify areas where we can improve.

Best,
Clark

Thumbnail of user francism404
Colorado
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I've already given you my opinionated feelings I don't have to say it again I'm not gonna repeat myself. Fab kids will never get my business my daughters, both of them or my son's business and every person I talk to at school on the school board I tell them to avoid your company. It is the worst representation I have ever seen, I will never as long as I am drawing air be affiliated with any of your affiliates.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Francis,

We value the comments you made about our VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Thumbnail of user sydneyt44
GB
1 review
1 helpful vote
  • Send Message
October 12th, 2020

I bought from Fabletics a few months ago, and have been skipping the months. The first few leggings I bought after a few washes stretched and so never stayed up, not even if I went for a run. Then, forgot to skip the month so was charged and thought it was an opportunity to buy some new gym gear. I saw a few outfits I loved and added them to my basket, as there was 40% off across the whole site. However, the 40% didnt apply. When I queried it, they said sale items can't be purchased on credit. This is a ludicrous policy to me, as it is my money regardless whether it is credit or from my card. Customer services were utterly useless. Absolute scam, DO NOT BUY

Date of experience: October 12, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Sydney,

Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with Fabletics, especially with our products and services. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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